Cricket Wireless
Reviews and Complaints

NC 28208 Area disrespectful repersative replied to him not to call my friend sweetie and he done it again and again and when she been going there he wasnt doing it before i would like to return my phone please due to dsrespectful rep. Maybe by another phone company or another sales person so the have me as one of there phones sold. Mohammed H was sales person. 104: EZ WIRELESS INC -EZ wireless, Inc. 3250 Wilkinson Blvd Unit C Charlotte, North Carolina [protected] United States 5/5/2018 1:20:20pm [protected]

Bought it around April 10th 2018. I Brought it back in 3 days. Complaining that wallpaper changes on its own. Lock screen is crazy. Sometimes it is locked, others isn't. Guys in store were trying to help but... Said come back in a week. Get used to it. The phone rings and I couldn't answer it. Had to ca. Then I was sick and only texted for a week . Now it is ringing 2 times and no chance to answer it. My visual voicemail is crazy too. I click on it and it starts the message and stops in a few seconds. Start again and it will playmore. Delete the voice mail and it is still there. Delete again. I talked to my son he thinks it's broken. I think it's lemon. I asked for another like this told they have no more. Said call ZTE warranty for another phone. Asked about upgrade only willing to give me $50 less than a month old. Help

I am trying to get a job and I just got the phone on 5/2/18. Evertime when I tried to make a call to a landline. The call drops or dont call out to the other person cant hear you at all and they hang up on you. I had to call back and forth to few jobs and when they try to call me. It goes right into voicemail. My place just cant get calls in and have to go outside to get my voicemail. That has nothing to do with landline and I am thinking of leaving you for Verizon. My roomate is happy with there service and I want my money back and you can have the phone and box as it was giving to me back. Im not happy over all this

I purchased a Cricket flip phone on 4/19/2018 from Angel-don't ask me how she got that name because the next visit she wasn't. She set up the phone that day and was nice so I gave her a good review that day. After I tried to set up my contacts the #5 and all letters associated with that # would hesitate, skip, repeat etc. I returned to the store to Angel with the packaging but could not find the receipt and explained the problem to "Angel" who insisted the # worked fine even though she had to key in about 50 times to text hello. I asked 2 customers to key in the same text and they couldn't do it either, now she said this is the fastest way to text (are you kidding?) I asked to speak with the manager whom she claimed to call and she stated in a very directive way " we DON'T give trades or refunds without a receipt DO WE"? which directs the other party to support her answer right or wrong. I had a nephew correct the problem a trained professional or trades woman should have handled easily Instead of being mature enough to say " I don't know or I'll get help" she projects her incompetency off on her customers. I won't return the phone because I don't trust the store scruples enough to think if I accidentally left some data that it might not be compromised. I will return to Metro PCS because the sales people were knowledgeable and always willing to help.

This has been ONE of the worst phones I have ever purchased from Cricket. It is constantly freezing, pausing and won't let me hear or play any thing on this phone. It lags on everything. Kicks me out of websites. Shuts off. It won't let me use my headphones for incoming or out going calls. People can't hear me. It won't let me take pics of videos either. And I've only had this dreadful phone for 2 weeks. I HATE it. This was a GREAT disappointment. And very dissatisfied. I do have insurance. I can't move or transfer into the sd card either. I paid altogether $131.00. Please help resolve this matter.

I went to the granite falls cricket store as I walked in I was not greeted in the manner I was suppose to be treated. The lady was rude and told me to hold on as she was talking to someone on the phone.. I walked around at least 5 to 6 min. Then when finally when she was done I proceed to ask a question and she was very rude and wouldnt let me finish.. She told me to go to other store. I dont understand why she told me this because I just had few questions about adding 2 more lines to my account. I didnt pay my bill and im looking for another carrier due to this being the 3rd time thid girl bring rude, hatefull and not bussiness like. I believe her name is heather walker she is rje heavier girl.

I bought this phone in December and have had to have it replaced 2 more times through warranty and each phone had the same issue. The keyboard quit working. I cannot do anything with the phone when the keyboard stops working. I keep getting the runaround when I am supposed to be transferred to a supervisor I keep getting a service rep. I asked for a supervisor to call me directly and got nothing so far. I want my phone replaced with an different model including a glass screen protector since I have had to buy 3 and a defender case if it will not fit the new model and no transfer charges or set up fees. If you value my business you will comply.

Steven Kirkpatrick [protected]

I purchased a IPhone X on April the 6th from a Cricket retailer in the Midland Park Mall in Midland Texas. Paid 1, 000 dlls cash. My daughter decided she wanted the Galaxy 9 instead so I went back on the 9th to exchange the phone since we still fell under our 7 day policy . The manager explained that he did not have the money at that store and we would have to go the other location in town to get the refund. At the other store the manager tells me I have to exchange it at the point of purchase location. I let him know they had sent me so he calls the manger from the other location and asks why we were sent there and the response was the phone is scratched and he was not going to exchange the phone at this time I was holding the phone in my hand and handed it to him so he could look at it, he proceeds to tell the other manager on the phone that the phone does not have any scratches and he has given credit for phones that were scratched . Soon the area manager is on the phone and he says he will not exchange or refund when he had not looked at the phone yet but he would meet us at 5:30. The manager then hung up and asked 3 employees if they saw any scratches on the phone each of them said no. he then turned to me and said you have 3 witness. I went back to the store of purchase and waited an hour for the area manager to arrive and he refused to exchange it because it supposedly had scratches but he did tell me if corporate pays for it fine my store is not losing money. I called corporate and they said they could not do anything because it was up to the manager. A 3 hour wait for no resolution and stuck with a phone I do not want.

I was notified via text that Cricket Wireless wanted to wrap my car with your advertising and would pay me 5000. for 3 months. The first check is suppose to come today inn the amount of 2950. I am to take the 400. weekly payment and the balance of 2550 in cash that I am to forward to the installer for wrapping and then removing the wrap. The text had several errors in spelling and was grammatically written wrong.
I am suspicious this is some kind of scam. Please advise
Thank you

Hello my name is Leo Evans and I have been a loyal Cricket customer since 2005 or longer the phone I am complaining about is the grand Max blade this is my third phone of the same song that I had from cricket the first one locked up on me went to the library try to unlock it and could not took it to the Cricket store they could not unlock it so I bought another phone that was acting up on me when back got another ZTE grand Max blade it was doing the same thing freezing up cutting off data was not quick enough always have to restart and start at least 10 times a day and to make me happy and to keep me as a customer I would like to resolve this with the latest Galaxy Cricket has or a refund I have bought 4 phones in 2017 the grand max ZTE Blade is a very unreliable phone very disappointed and even to voice text I always got to keep pressing the button to keep starting the talk I talk to people on the phone the phone just hangs up I play games on my phone it goes back to the main screen or freezes and I have to cut it off and we started back again tired of doing that as well

My service was interrupted March 1st so I made a payment by phone. I received a confirmation text but hours later my service still hadn't been restored. I contacted customer service and was told that was a system problem that the were working on & I would receive a call back. When the representative called me back she stated the issue was resolved & they would be giving me a $60 credit for the inconvenience. I asked if that amount would be credited back to my credit card and was told that it would be a credit on my Cricket account. My service was interrupted this morning for non payment so I contacted Cricket today to use my credit for my current bill & was told that there was no credit on my account. I explained what happened March 1, 2018 to the rep which then told me that the credit that was applied to my account was the payment I made not something additional for my inconvenience of not being able to use my service for hours March 1st. He stated there was nothing he could do so I asked to speak to a manager. I then had to explain everything again to this manager who could only suggest that I downgrade my plan so the bridge pay bridge fee would be less. I told him that was unacceptable. Why should I downgrade my service due to their incompetence. I had already used my money for another bill so I was really counting on the credit. I then asked to speak with his supervisor. He stated that I would have to contact corporate in writing which wouldn't help me because I'm without service. I asked if he could transfer me to another manager & he stated he couldn't transfer my call since I was already transferred to him. I asked is it that he couldn't physically transfer the call. He told me I would have to hang up & call back to speak to another manager. I expressed that this utterly ridiculous that I would have to hang up, call back, explain everything to another rep to then be transferred to another manager & explain everything once again & he said yes so I hung up, called back, explained it all again & asked to be transferred to a manager other than the one I spoke to the last time. It was 10 mins before I spoke to the next supervisor. When the next manager got on the phone she apologized for the confusion but told me unfortunately there is still nothing that they can do because the credit was already given to me. I said that was not a credit, you all only applied the payment I made to my account which is clearly different than a credit that was given for inconvenience for not having my service restored. She then preceded to tell me when my bill is due. She also mentioned two previous credits I received which had absolutely nothing to do with the matter at hand as if she was implying that this is a normal practice for me. Every rep I spoke to stated that Cricket would not honor the credit of $60 that was given for inconvenience even though they saw the notes on the account and without thoroughly researching the matter at hand. I was truly insulted. She suggested that I downgrade my plan as well but could not honor the credit. She offered to waive the $5 activation fee for the bridge pay to reinstate my service. I declined the downgrade but went with the bridge pay option because I can't be without service since it's my only means of communication and I have a child out of state. For a long term customer I was completely disqualified with the service I received today. I was told that they would look into the issue and it may take 3-5 business days but no guarantee of honoring the credit. I will be looking into other wireless options because this is poor customer service.

10/2017 I bought my phone in cricket store on 44th street and McDowell in Phoenix, AZ brand new. 02/2018 I needed my phone to be replaced due to it continually restarting, shutting off, not allowing voicemails, and not allowing my information to save. Now we're in 03/2018 and this new phone is having exactly the same issues. I have never been a cricket customer before and I humbled myself even though I'm paying them and they're not paying me after I lost all my data from my first phone because it just shut off and wouldn't charge. I want a refund and you can have your phone back or you can have your phone back and issue me a credit for a Samsung Galaxy because otherwise continuing service with cricket is money and time lost. It took over 2 hours for them to reconfigure my voicemail yesterday because this phones functionality is so terrible. Do right by your customers, do right by me and I do not believe that is asking for too much.

02/22/2018
Customer Service - Accounts
I spoke to someone in Customer Service for billings. I have had issues with my phone [protected]. The charging port will not hold a charge and I had sent it into warranty claim dept and they sent it back and said missing parts(Which there was no missing parts). I received it back and I spoke to warranty claim again today and they want me to send it back to them again. So, it will be almost 3 weeks that I haven't been able to use my phone. I was asking the woman that I talked to today if there was anyway that I could get a credit on my account for the time that I have not been able to use the service. She was very rude to me and said that because it was a warranty issue that had nothing to do with the service on the phone. It is a little hard to use the phone if it won't hold a charge. All I want is to get a credit on my account for the time that couldn't use my phone.

Christian P. At El Paso, TX store 79912 Resler. Was very rude and angry because I interrupted him while he was texting his friends. He didn't even want to help and told me something that was completely wrong if I had listened to him I would've ended up spending $400 more. He was horrible and rude and clearly had no interest in helping customers because he was too busy being on his phone. He seemed annoyed that I was there with a problem even though it is his job to help me. I can't describe how unsatisfied I am with crickets customer service. I almost ended up switching carriers because of him.

Good evening. My name is Jennifer Rodriguez. I am a store manager at a jewelry kiosk in Southland Mall in Miami. Your criket kiosk is neighboring mine. I am writing to you because of several insidents that have occurred involving one of your employees at this location. I am not aware of your employees name but I can describe her as white female, heavy set with long red hair. This employee has been the cause of many displeased guest on my side. On several occasions she has yelled out profanity while I have been taking care of parents with their small children. You can imagine their displeasure. This has happened on many occasions despite several conversations with your store manager. Her most recent tyrade has been against one of my employees this evening. My employee has called me in tears to ask if there was something I could do to help. Apparently your employee walked by mine and loudly called her a b!+@#. This was done infront of my assistant manager and several customers. My employee did not engage her in any conversation, instead called me. She has told me that your employee harrases her daily with nasty looks and very unprofessional comments. As one Proffessional to another I kindly request that a stop be put to this. This will be the first of many steps I will be taking to ensure the safety and dignity of my employees wich will also include a written complaint to our Mall management office and a follow-up conversation with this locations store manager.

Thank you,
Jennifer Rodriguez
[protected]

Here we go again... I want to say that I have been on the phone with reps for over 2 hours and I have not gotten any place and what I have found out only makes me more upset! I was transferred at least 3 times when I asked for a supervisor and I never spoke to one, I was just transferred to different queues.

I damaged my phone and I was told that to get my insurance I had to call asurion. I paid 75$ and was sent a refurbished phone I am assuming. It came with software issues. I called in and let them know about it. It did not happen all the time, just at random. I was told I had up to 12 months to call in and get it replaced. It steadily got worse, in fact my phone at this point is no longer usable. I have to turn it on and off just to be able to get the screen to stop glitching and once it resets it works for less than a min and then starts glitching.

I sent in my phone on [protected] I got a ra number from a agent [protected]. I was told that I would have my phone in a few days. After getting nothing for a week I called in. That is when the horrible customer service started. I had to explain what was going on with every agent because they did not have notes to refer to. I wish they knew how many times I have called in.. They don't know how to use empathy but they are good at sympathy. All I heard was "I am sorry you experienced that." and then they wanted to transfer me! Did they not hear me complaining about all the transfers?

So. What I found out was they are not sure where my phone is at the moment. The up's guy told me my phone looked good and gave me a receipt. When I call in the agent says the up's guy flagged it for scratches on the back. I imagine that is basic wear and tear that happens on any phone. Keys in the pocket or something. Anyways the screen is fine but they are telling me that the phone was flagged so it's at a warehouse being inspected again supposedly. They could not tell me if it was bad when I would get it back.

What gets me is I was sent a bad phone and was told that I had a year when it was under warranty. Now that the phone won't work at all (5 maybe 6 months later) they are telling me there is nothing they can do. I am livid. How about you just send me a phone that works. No agents could get me to a supervisor and none of them could give me an email to complain to. Honestly at this point I am probably done with the company. [censor] thing is you can't cancel your account while they have your phone. So I am paying for this phone and I can't use it. At this point I hope you see this email all over social media.. I don't have a single positive thing to say.. I wish I wrote down more of the agents names, but I don't it would matter to the company.

Actually, angie the original agent was very nice and helped me get all of the information.

I received a text from Bank of America about logging into my account because of a security issue, and every time I go to the link and then input my username and password I am redirected to the home page for Bank of America and then have to log in all over again. This text came to me on 25 January 2018. My phone number ([protected]) and email ([protected]@gmail.com) both received these updates about my security, and I don't know why. I really want to know why I cannot log in to my account on the first try, and now I can't pay my bills.

I ported 3 lines from MetroPCS to cricket wireless on 12/20/2017. I paid $161 for phone services and cricket protection for all 3 lines. 2 of the lines on the account need replacement phones I checked my account at one of the cricket locations and found out someone removed the cricket protection off my account w/o my authorization. I have my original email of my order and the amount paid. Everytime I call to get the protection added back to my account noone in customer service is willing to add this back. I'ma new customer is the worst customer service ever. I'm willing to cut my losses and cancel my services, because of the botched services I have received. I'm wanting to upgrade my phone to a rose get ld lg Stylo but I know that company will mess my order and services again.

I'm not Satisfied with this company or service and want my account corrected.

Cricket Wireless need better managers in there store .I've done been in there a few time to get phone and they on me to get accessory so bad that I left the store with out getting the phones.Cant remember the manager name but st art with a S.. I don't no who posed in he's cheerios but he's altitude sucks..He's a [censor] and that who y'all have running you store..need to do better

I have been with cricket for many years and have always had the money to pay for my service and have never had to have my service temp disconnected due to not paying. My bill is due in the 11th of the month. I called because I get paid on the 12th by direct deposit. I was told I would have to pay 50 bucks to keep my service on and be charged a 10 fee. If I had the money I would be paying it on the due date. The rude lady on the phone told me that I could do that or my service would be suspended at midnight on the 11th. This company can't even extend a payment for not even 24 hours!?!?!? Pathetic
She got an ear full from me. Might have to start looking elsewhere. Very disgusted!