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Cultural Care Au Pair

Cultural Care Au Pair review: Australian Au Pair Side Of The Story. 4

S
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12:11 pm EST
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After reading many of the complaints here made by host families, I just had to correct some of the generalizations.

I am currently an Au Pair in my second year. I’m from Australia so I speak perfect English, can’t really comment on the language barrier problem. However there is so much I can comment on.

I was completely upfront in my application. I was a 19 year old, with a driver’s license who had just finished her Diploma in Children’s Services (the Australian equivalent to a preschool teacher.)I had my fist aid certificate, I had worked part time at a local child care centre and ran a music program for baby’s and tot’s at the local library. My teachers, work colleges and local Libran all wrote references for me and were contacted by Cultural Care.

I was contacted almost everyday by the Sydney Cultural Care office to see if I needed any help with my application or visa process. I was asked to proved ‘a working with children cheek’(a background cheek, specific to child related incidents), a copy of my license, passport and school certificates. I also had to tally up by child care hours and have this signed by the guardian or the program director of the centre. I was happy that they were so thorough because I assumed it meant that the families would undergo a similar screening process.

It was a very expenses process and in the end I paid about $5000.

After speaking with my host mum only once over the phone we were matched. We emailed back and forth a few times in the 4 months before I left for the states and they seemed like a perfect fit. Four children 2 boys and twin baby girls, the seemed very excited to have me coming and it made me far less nervous.

When the day finally arrived to leave I was completely ready, I had been given the name of another Australian girl who would be flying over at the same time as me and we meet at the airport.

After a very long flight (23 hours to LA and then 6 hours to NY) we were both tired, we collected our bags and made our way out to meet the person that was supposed to be holding a sign with our names. It was around 1am at JFK airport and there was no-one there to meet us, nothing was open and the only people were creepy taxi drivers. We thought we would give whoever it was time, maybe they were running late, by 2.30am we found a payphone and called the emergency line we had been given. The women on the other end, informed us someone would be there to get us when the other girls arrived from China as it is an hour trip to the school and it would be silly for there bus driver to make two trips, quickly checking the arrivals board we discovered that the next flight to arrive from China was at 4am.

So after a 29 hour flight and sitting in an airport for 3 hours we finally arrive at the Au Pair training school. Lets just say it is what I have been told is the normal collage experience for people who live in the dormitories. No doors on the showers, uncomfortable beds, and horrible inedible food. I had been told to expect this so was not really fazed. However I was highly disappointed with the waste of time that the classes turned out to be. I understand that for most of the Au Pairs English is a second language, however for myself I found it torturous. It was basically 3 days of being told not to shake babies and don’t sleep with your host dad.

On the last day of training school a trip into NYC was offered for an extra $40. All the Au Pair’s went excited to finally see some of America. The tour was so fast we barley had time to see anything and as we were getting of the bus at the Time square the guide was hurrying us so much that I was pushed from behind and myself and 3 other girls feel out of the bus onto the dirty sidewalk. I knew right away that I was really injured. I couldn’t straighten my knee and informed the chaperons (Two collage aged girls, I’m assuming they got extra credit for doing this.) that I couldn’t get up. The bus driver and one of the male Au Pair’s helped me back onto the bus, which is where I sat for the rest of the tour. The bus driver looked t my leg and told the chaperons that I should go to the ER. The both said ‘no’ and that I could see the nurse when we got back to the school. The nurse who gave me some ice wrapped in toilet tissue and said it should be fine in the morning. (I spent the first 3 months limping after my LCC took me to the emergency room and we found out that it had been dislocated.)

When I finally arrived in Massachusetts, we were greeted by an LCC (Not my LCC) and the Host Family’s, however my host family was no where to be found, they called and called my host mum but she didn’t pick up, in the end the LCC drove me the 40min to the town I would be living in and dropped me at my new house (notice here I say house not home) my host mum’s babysitter answered the door, informing us that my host mum was out for the day. I went to bed that night. In the basement with no window and no heat.

I didn’t want to let this bad start affect my out look but things only got worse. My host mum would only talk to me if she was giving me orders, and I would work 13 hours a day every day, even taking the babies with me on my day off, because if I didn’t have them they would be left in the play pen all day. My host mum would often come home in a bad mood and take it out on me and the kids. When I told my LCC how bad it was she told me it was just an adjustment period and I would soon settle in.

By then I was in love with the kids and just didn’t bother complaining anymore. Because even if I did complain it seemed to fall on def ears. Cultural Care was impossible to contact the same for my LCC. I lived in a small town with only two other Au Pairs close by, and was very lonely, my host mum wouldn’t talk to me and the only human contact I had all day was with babies. I feel I became a totally different person, and not for the better. I become very introverted and shy and would never stick up for myself and I never felt at home there.

I lasted out a year (only because I loved those kids) and my host mum had the nerve to ask if I would consider extending with them for another year. I spoke to my LCC and she informed me that my host mum had never had a complaint about me and said she loved having me as part of the family. I had never felt part of the family except maybe as the equivalent to the family dog. I chose to extend but wanted a different family, this was the hardest decision of my life because I loved those kids so much and I really think they loved me too, when I told them that I wasn’t going to be there nanny anymore the eldest boy through himself at me and beg me not to go. I was very torn up, but I felt like I couldn’t keep living like this.

After telling my host mum that I wasn’t staying she became very mean, she would make nasty comments about me, in front of me to her friends and told people she had fired me because I was terrible with her children. So when I received a match for a new family I was very excited.

I was matched with a family just outside of NYC and as I was living close we arranged to meet. I have never been so shocked in my life. The family picked me up from the train station, it was a very cold day and the children had no coats on and no shoes, on the ride to there house the children didn’t wear seatbelts and were throwing toys around the car, while the mother and father agued in the front.

When we arrived at the house I started looking for the cameras because I was sure I had to be on one of those ‘practical joke shows’. There were no drapes on the windows, just towels tacked up, the Au Pair slept on the fold out couch in the living room (which is against the rule, Au Pair must have there own room) and the whole place smelled like cigarettes. After getting back home that night I could have almost hugged my mean host mum.

I was finally matched with an amazing family in NYC and feel very much apart of the family. They have asked me to stay on for another year, but not as part of the Cultural Care Program. If anyone ever asked me to recommend Cultural Care I would laugh in there faces. Do not let your children leave home to become slaves. Cultural Care will not look after them!

I understand that some host families have had bad experiences with Au Pairs but we are not all bad, just like all host families are not all bad. I think it comes down to the fact that Cultural Care just wants there money (from both the host families and Au Paris) so they don’t screen correctly and once you are in the program they have there money they no longer care.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments
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L
L
love being a host parent
US
Apr 20, 2010 6:55 am EDT

I would have to agree. It is hard for the Au Pair to participate in this program. I have been a host parent for 3 years and I have had my share of bad au pairs. I have fired 3. One was from Au Pair Care. I had HORRIBLE customer service from them and the au pair was board line abusive to my children. I caught it just in time. I left that agency and joined CC. They have been AMAZING working with me. I had an au pair with them that did not work out and CC did everything above board and above my expectations to get her replaced with a new au pair. My new au pair arrived and it was AMAZING. She will forever be a part of our family. This is not different then day care. You never know what you are getting and you HAVE to be willing to accept and understand different cultures. If you are not then DO NOT JOIN THE CULTURAL EXCHANGE PROGRAM. This program is not free and it does take time and effort from each host family. CC explains this in great detail and you have to sign a waiver explaining that you understand. It does not matter which agency you chose the au pairs are the ones that make the difference. All agencies check referrals, backgrounds, and aid and assist in every way they can. It is their paycheck on the line if they don't. So stop whining about your experience and get involved. Chances are you never spent any time developing your au pair or even working with them. Parents you're partially to blame. If you sit back and do nothing then that is exactly what you will get, NOTHING.

A
A
Au Pair in California
san rafa, US
Dec 06, 2010 6:24 pm EST

My nest friend had kind of the same experience...You are absolutely right..Cultural Care is the most popular and the most terrible agency I m glad my agency has very helpful LCC's and whenever i call the offices for any other questions i get a call back within one day...Dear families and Au pairs if you need a good agency this is the agency you need to choose : aupairinamerica.com

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L
lindsay armstrong
San Rafael, US
Jan 17, 2011 9:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i don't know about issues finding someone... but a girl who has a website at www.shotjot.com is an au pair in new zealand. she posts really funny stories and stuff on her site. she seems to enjoy it!

C
C
comeonovervaleriejane
US
Jul 12, 2011 6:23 am EDT

I am also an Australian who is Au Pair with cultural care, my experiences with the Au Pair was similar, although I had been injured between arriving at LA and getting to my connecting flight to NY with LAX providing no first aid (apparently it doesn't open until 10am)
we were however greeted and driven to the au pair school right away, and once their was offered an ice pack for my injury which I am sure was a fracture, I am still waiting to return home to get a dr to look at it as the American medical system is too expensive for me on my au pair budget and I have since healed somewhat.
I completely agree with the description of the school's staff being college students wanting extra credit, they did not seem very experienced at all, and my opinion of the school was equally as low, I was shocked when I saw the bathrooms and showers, and was starving by the end of the training as I couldn't bare to eat the awful food they served.
I too thought the training was completely ridiculous and even included some out dated emergency medical advise (my mother is an early child hood nurse who's qualifications are frequently updated) and the classes were spent mostly explaining how to say things in english and teaching us about American culture, which as an Australian who owns a television set, I am already familiar with. It was also very frustrating being around so many people who refused to speak english most of the time even though it is the school rules, making it boring and cliquy.
all in all I felt that most of what happened at the school was a waste of time and an overall bad experience.
Thankfully my time with my host family has been wonderful, I feel not only a part of their family but a part of their extended family who have welcomed me completely and to top it all off their friends have become my friends. I love the kids whole heartedly. I even extended with my family for another year.
Sometimes I feel overwhelmed, child care is not easy. kids have a lot of energy and it is downright exhausting running after them, cleaning up after them, keeping them entertained, getting them to eat and sleep and all the rest.
I do not do it for the money, I do it because I love the kids and the family. I am very sad to be leaving them, but even if it were possible to stay, I wouldn't.
I took two years off of my life to do this, financially it is not beneficial.

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    26 Wilbraham Road, Fallowfield, Manchester, M146JX, United Kingdom
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