CB Colleges and Universities Cultural Care Au Pair Awful experience

Cultural Care Au Pair review: Awful experience 83

Tarhun of New Albany, US

Sep 24, 2008 11:23 am EDT

Featured review

This agency is a sham operation. They specialize in trafficking young international women as au pairs and placing them in U.S. homes for childcare. They are not trained or experienced to do so. Their applications are falsified and references are from family members, not real childcare refs. They charge large amounts of money to the host family and the au pair for this "service". Once the au pair arrives in the family's home, the agency "goes dark" when you contact them about a problem. You won't get a call or helpful response from the local personnel, Boston office, etc. They put children at risk of neglectful childcare, the au pairs in inappropriate situations with minimal English and the family's are left to pay the high price of no service when it all goes wrong. This agency only responds when a State Dept rule is broken or a lawsuit is filed. They should be shut down. They are the same agency that placed Louise Woodward, the Boston au pair, on trial for shaking an infant who died in her care. They changed their name after this court case from EF Educ to Cultural Care Au Pair.

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desertrose123

1 comments

desertrose123 of US

Jun 08, 2016 11:37 am EDT

I was an Au Pair with Cultural Care in Connecticut for 2 years (with 1 year extension), and my experience was mixed, but leaning towards negative.
I ended up staying as an international student, and eventually became a permanent resident, as nothing was waiting for me in my home country.
In retrospective, I think the experience overall was one of the most teaching experiences of my life.
First of all, I applied for the program in the hopes that I will get to leave my country and maybe establish myself somewhere where there more opportunities for me. This is the motivation of many of the girls coming from poor countries. As an Eastern European who grew up and came of age surrounded by poverty, despair, violence and corruption, this was a great way for me to escape, even if it was for only 1-2 years. The idea of living and earning my keep in a happy family, while also earning some pocket money, going to college and having opportunities to travel, seems like a great deal for someone in these circumstances. However, looking back, there are a few things that I wish I could tell my previous host families upon my departure:
1. The degree of cultural difference : many American families need to realise that all good au pairs from different countries also come from different cultures. If you and your family don't want to find, and deal with your wide cultural differences, or simply aren't that open or interested, perhaps choose someone from a Western country for example such as Scandinavian, EU, etc. if your heritage is such.. Culture should play a crucial role in the matching process, and if you, as a family, don't have the time, nor energy to invest in ironing out differences in understanding of rules, childcare, communication and guidance, the actual "cultural exchange", in short, please choose someone closer to your own culture for a better match.
2. Please be aware that many of us coming from poor countries/circumstances, have paid what feels like A LOT of money to be in this program, and we hope to make that money back, because we probably borrowed it from relatives and friends, but also we hope to make some money to send to our family, if at all possible. We understand that the pocket money we make isn't really an "income" for you, but it is for some of us, so we WILL accept extra hours, but PLEASE pay a fair rate. We might be poor, but we do understand the value of work in your country, and when you pay us $3 /h or less for extra time, we know we aren't paid fairly, but since we live with you, we don't feel safe expressing discontent. So we will resent you.
3. Living where we work is very hard, so please acknowledge this, and make a small effort to respect our space and privacy, as well as our time off. We are more than happy to be "part of the family", but most of the time this is just an excuse for you to get us to work more, for free.We will accept this too, because we live with you, and we don't really have any leverage, but use your best judgement and be a human.
4. We are very homesick and very lonely. Please allow us to communicate with our families, and be aware of the timezone differences. If you think I shouldn't be on the phone during the day, while your children are in school, beacuse you think I should be doing housework, maybe think of working out a time when talking to my family works for me and you. Again, we won't bother you with this, because we live with you, and since we have nowhere else to go, we won't jeopardize our situation.
5. We are very resentful: of your power over us, your "wealth", your big house, your happiness, all your opportunities, and all your success- because we are homesick, poor and struggling to adapt (cultural difference) or learn the language (english). If you arent ready to treat an au pair with kindness, goodwill and generosity, perhaps chose to hire a paid nanny or choose an Au pair that comes from different circumstances.
6. Please don't participate in this program just to get "cheaper" childcare. This is unethical.
7. We often don't agree with how you discipline your children (cultural difference), and maybe you should take your time explaining to us your approach, and why you think it's good, and encourage discussion, and be prepared to hear things that seem offensive to you. This too goes under the cultural differences.

I hope this honest testimony helps other families to have a successful au pair match. This isn't, by any means, fair to you either, but this is the reality that I was faced with, and I hope to offer helpful insight.
I didn't have the greatest experience with Cultural care itself, but I found one of the LCCs to be a very nice and involved lady. As for the company, it was upsetting for me when they didn't extend my medical insurance for the second year, and I was sent away from a doctor's office, because the policy they gave me was not valid.

pobo

1 complaint

1 comments

pobo of US

Jul 08, 2016 5:49 am EDT

Cultural Care is an agency that only looks at the money not the people involved.
They provide terrible training or no training, no screening, they ask their applicants to lie to make their application look good.
They lack of childcare experience and corporate people are just corrupted.
Stay away

Ke3

1 comments

Ke3 of US

Sep 19, 2016 7:34 pm EDT

100% agree. My first aupair came enjoyed her vacation In new York in my house. She then wanted to go home. I was left.with no one to watch my child. My next aupair paid no attention to my son sat on tinder looking for boys. Sending pictures of my son and my home and my address to complete strangers on tinder. While my son put holes in my wall. Gave him candy instead of food. They have no screening process. They are unfit .The next day she slammed my son's arm in a door. I told her to pack up we are done. The next call I got was from cultural care. He first words was how is your aupair. Why is it not about the child? Oh that's right this is a trafficking Agency and travel agency. They care more about the aupairs then your child. I have emailed the vp Natalie jordan who had ignored my emails. As well as the president who has ignored them as well. Maybe the will respond when i take legal action for damages due to negligence.

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Cultural Care Au Pair Contacts

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Austria / WhatsApp

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Cultural Care Au Pair emails

aupair@culturalcare.com

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Support

Cultural Care Au Pair address

26 Wilbraham Road, Fallowfield, Manchester, M146JX, United Kingdom

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