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Currys review: Faulty white goods

C
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5:30 am EDT
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Hi

I purchased the fridge freezer order number CUR2337994163 on the 21st of July. On the 19th of September it stopped working, I lost all the contents in the freezer an some of the contents in the fridge.

The manufactures sent someone to repair it on the 20th of September, it couldn't be repaired and a new main board and compressor were ordered. While attempting to fix the fridge freezer my skirting boards were damaged. They cannot fix it before the 5th of October. This is totally unacceptable and I cannot be without a fridge freezer for this long, I'm now a week without it and I cannot afford to by take aways, I'm disabled so going out everyday to buy food to cook it's not an option.

Curry's customer service were unhelpful and said that can do anything for me, the same was said by the manufactures. No one is helping and this is against my consumer rights. I want I replacement fridge freezer and compensation for the contents of the freezer (have pictures of the food). Please contact me with a solution to this asap.

Thanks

Claudia Domingues

Desired outcome: Replacement and compensation for food loss and stress cause to a disabled person having to deal with all this.

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