CB Travel and Vacations DAMAC Hotels & Resorts service

DAMAC Hotels & Resorts review: service 1

Mahmoud Waheid of US

Oct 29, 2019 5:12 pm EDT

Review updated: Nov 12, 2023

Hi I have booked 3 room apartment on damac royal towers and have been staying here since 23 October and will stay until 31 October. It is so that every time I have gone to Dubai and this is my 5th trip to Dubai I have chosen to stay at damac and I have always been happy except now at royal towers Dubai so I am very dissatisfied there have been a few different incidents that has made me and my family not happy with our stay at royal towors. It started with the guys cleaning the windows when they hang on ropes we sit in the pool and sunbathing so suddenly the dirty water on our face from the guys who clean the windows I chose to didn't bother and moved on us instead when we went up at home we realized that the balcony was full of dirty water also from the guys hanging on ropes and cleaning the windows our clothes that hung on the chairs to dry were filled with dirt I also had new white shoes that got dirty and could not be cleaned because the water which drain down is brown on dirty our clothes that hung to dry were destroyed. I've taken photos of everything if you need to see it. I go down to the lobby and say goodbye and they apologize and say that they will send someone to clean the balcony. When I ask what to do with my shoes on clothes that is ruined.He says he can not do much about it.When I wonder why they have not announced that they should do such a job he just says he apologizes time and again without even offering dry cleaning. No one came and cleaned the balcony until today is the balcony Floor filled with dirt.Then it happened another thing today I went down to the pool with my family and ordered 2 cups of coffee for me and my wife because. The cafe in the suite was just caffeine free..after 2 hours and after 3 calls we still got no coffee I chose to go and talk to the manager and he apologized and said he would compensate me I clearly said that I did not want something without wanting to just drink my first cup of coffee for the day. The manager (Tamer) said that he would fix the it and that I could wait in the room. When it rings at the Door it is an employee with a plate of 2 apples and 2 oranges But NO COFFEE I felt so humiliated.I write because I feel that no one cares they care only when its a lady

Keywords:

apartment balcony cleaning clothes coffee dissatisfied dubai incidents shoes stay

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Mohammad Shakir

Marmul, OM

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Mohammad Shakir of Marmul, OM

Nov 12, 2023 11:00 pm EST

My Reena sim is off

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+971 44 449 166
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+971 42 465 353
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+971 45 504 111
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cro@damacmaison.com

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Ontario Tower, Business Bay, Dubai, United Arab Emirates

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