CB Online Shopping Daraz.pk emi plan (18% markup and processing fee) charged by bank alfalah

Daraz.pk review: emi plan (18% markup and processing fee) charged by bank alfalah

Imtiaz Ahmad Khan of US

Dec 18, 2019 6:53 am EST

Sir,

I have done two orders from Daraz whose detail as follows by Selecting 6 months EMI plan using bank Alfalah Credit card on 11.11 sale. (Screen shots of both orders attached)

Order #[protected]
Placed on 12 Nov 2019 19:46:12
Total: Rs. 36, 998

Order #[protected]
Placed on 11 Nov 2019 15:41:11
Total: Rs. 29, 999

Due to some issue of Daraz with Bank Alfalah, My EMI plan was not started. So Daraz customer service Mr. Azam Pervez on 07th DEC 2019 at 10:28am. He said me that my EMI (6 months) plan will be started without Markup and Processing fee. (Call recording attached)

Today my bank Alfalah generated my bill and applied above two orders into 6 months EMI plan by charging me 18% markup and processing fee. (Screen shot attached).

Now i have complaint why am charged by processing fee and markup of 18% from my bank while it was communicated to undersign by your staff i will not charged Markup and processing fee on my orders. You are requested to rectify my issue on high priority. Otherwise i will be free to complaint against DARAZ regarding my orders at some higher forum as your staff has communicated wrong information to me.

Waiting for positive response from your side.

Regards,

Imtiaz Ahmad Khan
CNIC: [protected]
Cell: [protected]

View 0 more photos

Helpful? 0 0

0 comments

Add a comment

Daraz.pk - They have no return and tracking of a returned product 50

Daraz.pk - Refund claim 12

Daraz.pk - Defective products which don't works but just waste your money 643

Daraz.pk - refund daraz wallet withdraw issue 7

Daraz.pk - I haven't received my order. it's been 24 days and the tracking code is also not working.

Daraz.pk - not all products delivered

Daraz.pk - Kitchen bubble cleaner

Daraz.pk - kingston data traveler 32gb 1

Daraz.pk - I am complaining about deal on about 11.11 means deal on november 11.

Daraz.pk - Non-Traceable Online Payment Made to Daraz.pk from VISA Card

View all Daraz.pk reviews and complaints

Daraz.pk Contacts

Daraz.pk phone numbers

16 492
16 492

Click up if you have successfully reached Daraz.pk by calling 16 492 phone number 4 4 users reported that they have successfully reached Daraz.pk by calling 16 492 phone number Click down if you have unsuccessfully reached Daraz.pk by calling 16 492 phone number 0 0 users reported that they have UNsuccessfully reached Daraz.pk by calling 16 492 phone number

57%
Confidence score

Bangladesh

+92 21 111 132 729
+92 21 111 132 729

Click up if you have successfully reached Daraz.pk by calling +92 21 111 132 729 phone number 795 795 users reported that they have successfully reached Daraz.pk by calling +92 21 111 132 729 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +92 21 111 132 729 phone number 366 366 users reported that they have UNsuccessfully reached Daraz.pk by calling +92 21 111 132 729 phone number

37%
Confidence score

Pakistan

+977 980 129 2929
+977 980 129 2929

Click up if you have successfully reached Daraz.pk by calling +977 980 129 2929 phone number 98 98 users reported that they have successfully reached Daraz.pk by calling +977 980 129 2929 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +977 980 129 2929 phone number 53 53 users reported that they have UNsuccessfully reached Daraz.pk by calling +977 980 129 2929 phone number

30%
Confidence score

Nepal

+95 997 014 0004
+95 997 014 0004

Click up if you have successfully reached Daraz.pk by calling +95 997 014 0004 phone number 13 13 users reported that they have successfully reached Daraz.pk by calling +95 997 014 0004 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +95 997 014 0004 phone number 21 21 users reported that they have UNsuccessfully reached Daraz.pk by calling +95 997 014 0004 phone number

Myanmar

+95 997 016 0006
+95 997 016 0006

Click up if you have successfully reached Daraz.pk by calling +95 997 016 0006 phone number 11 11 users reported that they have successfully reached Daraz.pk by calling +95 997 016 0006 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +95 997 016 0006 phone number 18 18 users reported that they have UNsuccessfully reached Daraz.pk by calling +95 997 016 0006 phone number

Myanmar

+94 117 575 600
+94 117 575 600

Click up if you have successfully reached Daraz.pk by calling +94 117 575 600 phone number 24 24 users reported that they have successfully reached Daraz.pk by calling +94 117 575 600 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +94 117 575 600 phone number 24 24 users reported that they have UNsuccessfully reached Daraz.pk by calling +94 117 575 600 phone number

Sri Lanka

+49 15 792 373 184
+49 15 792 373 184

Click up if you have successfully reached Daraz.pk by calling +49 15 792 373 184 phone number 343 343 users reported that they have successfully reached Daraz.pk by calling +49 15 792 373 184 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +49 15 792 373 184 phone number 107 107 users reported that they have UNsuccessfully reached Daraz.pk by calling +49 15 792 373 184 phone number

52%
Confidence score

WhatsApp / Pakistan

+977 980 129 2930
+977 980 129 2930

Click up if you have successfully reached Daraz.pk by calling +977 980 129 2930 phone number 34 34 users reported that they have successfully reached Daraz.pk by calling +977 980 129 2930 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +977 980 129 2930 phone number 32 32 users reported that they have UNsuccessfully reached Daraz.pk by calling +977 980 129 2930 phone number

3%
Confidence score

Viber / Nepal

More phone numbers

Daraz.pk emails

customer@daraz.pk

100%
Confidence score: 100%

Support

masood.ahmed@daraz.pk

99%
Confidence score: 99%

Daraz.pk address

6/A, Executive Tower, Dolmen City, Block 4, Scheme № 5, Clifton, Karachi, Pakistan

Daraz.pk social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 30, 2024