Menu
For Business Write a review File a complaint
Darwins Natural Pet Products Customer Service Phone, Email, Contacts

Darwins Natural Pet Products
Reviews and Complaints

www.darwinspet.com

Learn how the rating is calculated

1.0 7 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Darwins Natural Pet Products Complaints 7

ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Darwins Natural Pet Products This merchant is becoming a mess!

This merchant is becoming a mess! They sent my order without any notice of when it would arrive or a tracking number. After waiting for a few days without receiving the order, I called them and they said it was delivered 4 days ago, but they still wouldn't give me a tracking number. I checked my online account and the order status just says "complete" without any other information. I never received the package and I have no clue where they delivered it. When I told them about the situation, they simply refused to take any responsibility. They didn't fulfill the order but won't process a replacement or give me a refund.

Read full review of Darwins Natural Pet Products
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

Darwins Natural Pet Products I was at the emergency hospital with my cat on 09/26 and was up with her all night

I was at the emergency hospital with my cat on 09/26 and was up with her all night. I learned that she has kidney disease and now needs RX food. On 09/27, 20 pounds of frozen food was shipped from Darwins, I emailed them that day to cancel the order. On 09/28, I called the customer service after not receiving a response from my email. I explained that I can't use this 20lbs of food because my cat now needs a kidney RX diet. I explained that I didn't plan this and that she was at the *** the night before the order shipped. I expressed interest in their kidney diet as that is what I had planned on switching to. I asked their customer service representative to reroute the package back to them which is very easy to do with *** She told me that she would get back to me but never did. The food was sent to me and I refused the delivery. When I emailed them again asking for a refund they refused. Their customer service is terrible and now they have lost a customer.

Read full review of Darwins Natural Pet Products
Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

Darwins Natural Pet Products Darwins Natural Pet Products is makin' customers accept raw meat that ain't handled properly, ya know?

Darwins Natural Pet Products is makin' customers accept raw meat that ain't handled properly, ya know? Like, it ain't followin' them USDA safe handlin' rules. My package of raw pet food came hella late and in a sketchy condition, man. The ice packs were all melted, and half of the food packs (each with 4 pouches) were melted too and above 40F. That means the container it was shipped in was warmer than a fridge, bro. When I complained, Darwins basically told me to just pick out the good stuff and they wouldn't give me a refund for the bad stuff.

Now, every time I buy meat at the store, it tells me to thaw it in the fridge or somewhere under 40F. They say meat don't thaw evenly, man! If you thaw it in a warmer place, like, some parts of the meat (especially the edges) can be at unsafe temps over 40F, even if it seems cool. I had this exact problem last year when I bought meat for myself, dude.

So yeah, Darwins ain't followin' the rules and they don't seem to care much 'bout it. I wouldn't recommend 'em if you want safe and properly handled raw pet food, ya feel me?

Read full review of Darwins Natural Pet Products
Hide full review

Is Darwins Natural Pet Products Legit?

Darwins Natural Pet Products earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Darwins Natural Pet Products to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Darwins Natural Pet Products is known for their high standards and safety. If you're thinking about dealing with Darwins Natural Pet Products, it's wise to check how they handle complaints.

We found clear and detailed contact information for Darwins Natural Pet Products. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Darwinspet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Darwinspet.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Darwinspet.com you are considering visiting, which is associated with Darwins Natural Pet Products, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Darwins Natural Pet Products have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Darwinspet.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Darwins Natural Pet Products has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

Darwins Natural Pet Products I ordered cat food from Darwins Natural Pet Products for $14.95, but they emailed me the next day saying I couldn't have the offer because my

I ordered cat food from Darwins Natural Pet Products for $14.95, but they emailed me the next day saying I couldn't have the offer because my mom already got it in our house. So, they canceled my order. Since I don't have a credit card, I got permission to use my mom's card for $16.48. They offered me a 50% discount if I wanted to order again, and I agreed, thinking I would get a coupon code. However, they chose the cat food for me and charged my mom's card without permission for $44.13. I immediately emailed them, saying I didn't authorize this order and it wasn't what I wanted. I also mentioned that I expected a coupon code. They replied saying it was too late and the order was already placed. My customer number is *** and the unauthorized order number is ***. I explained the whole situation in an email, but now the company has blocked my email. It's fraudulent to charge someone for something they didn't want or authorize.

Read full review of Darwins Natural Pet Products
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Darwins Natural Pet Products I ordered 12 packages of cat food from Darwin's Natural Pet Products for $166

I ordered 12 packages of cat food from Darwin's Natural Pet Products for $166. However, they mistakenly sent me dog food instead. I tried contacting them through email and their Facebook page, but received no response. After spending an hour on hold, I finally spoke to a lady who arranged a replacement order for me. She informed me that the new order would not be shipped until the following week.

To my disappointment, I received an email from Darwin's this week stating that my replacement order failed due to a payment issue. I shouldn't be charged for this shipment since it is a replacement for the incorrect dog food I received. I reached out to Darwin's to explain the situation, as I am now out of pocket and my cat has no food. However, they still haven't shipped my order. I don't even expect a refund, I just want the correct order and the correct quantity as originally agreed upon.

On a positive note, they did refund me for the 2 missing packages. Initially, I had complained about the missing packages before realizing that they were actually dog food. The lady I spoke to about the mix-up was very kind and seemed to be the only person there who understood and sympathized with my situation.

Read full review of Darwins Natural Pet Products
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

Darwins Natural Pet Products I orderd cat food from Darwins Natural Pet Products for $14.95

I orderd cat food from Darwins Natural Pet Products for $14.95. The next day, they emailed me sayin that I couldn't get the offer cuz my mom already got it in the same house. So they canceled my order. I don't have a credit card, so they let me use my mom's for $16.48. They said if I wanna place another order, I can get 50% off. I said okay, thinkin I'll get a coupon code. But instead, they picked cat food for me and ordered it on my mom's card for $44.13 without askin me. I emailed them right away sayin I didn't say they could do that and I wanted a coupon code. But they said it was too late and the order was already placed. My customer number is *** and the unauthorized order number is ***. I explained everything in an email, but now they blocked me. It's fraud to charge someone for stuff they didn't say they wanted and the customer service is really bad. I can't get through to anyone on the phone. I want my money back. I haven't gotten anythin from them and I don't want to. They said they can't cancel the shipment, but I won't accept anythin from them. This happened on 4/18/22 and today, 4/19/22, they blocked my emails and I got proof. In the screenshots, you can see my first order was $16.48, the one I placed, but they canceled it and sent less food for more than double the price without askin me.

Read full review of Darwins Natural Pet Products
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

Darwins Natural Pet Products Darwins Natural Pet Products is making customers accept raw meat that wasn't handled right according to USDA safe handling rules (like thawing

Darwins Natural Pet Products is making customers accept raw meat that wasn't handled right according to USDA safe handling rules (like thawing in a container at room temperature, which ain't safe). My raw pet food delivery came late (delayed delivery) and in an unsafe state. The ice packs were melted, half of the food packs (4 pouches each) were completely melted and above 40F, which means the shipping container itself was warmer than a fridge. Darwins told me to just pick out the rest and wouldn't give a refund for that part. Every meat pack I buy at the store tells me to thaw it in the fridge or somewhere under 40F, 'cause meat doesn't thaw evenly (!) and if you thaw it somewhere warmer, some parts (like the edges) can be unsafe, even if it seems under 40F. I had this exact problem last year when I got meat for people in this state (delayed shipment that was half-melted) -- we tried to save some that seemed under 40F, but we got sick from eating it. The meat I got wasn't in a safe state - many parts of the shipment were over 40F! I threw it all away 'cause I'm scared to feed it to my old cat. The customer service stopped responding to me. Money is tight 'cause my husband is in school. Please help. They might say the food is safe if it's under 40F, but that only counts if the whole shipment stayed under 40F so you can be sure no parts of the meat were over 40F. It's impossible to test every part of every pack and meat doesn't thaw evenly. That's why you gotta thaw meat in a fridge and not on the counter. It's basic food safety.

Read full review of Darwins Natural Pet Products
Hide full review

Darwins Natural Pet Products Reviews 0

Looks like Darwins Natural Pet Products has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Darwins Natural Pet Products, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Darwins Natural Pet Products

Screenshot Darwins Natural Pet Products
Darwin's Natural Pet Products is a reputable and well-established company that specializes in providing high-quality, raw pet food for dogs and cats. With a strong commitment to the health and well-being of pets, Darwin's has become a trusted name in the pet food industry.

One of the key factors that sets Darwin's apart from other pet food brands is their focus on raw feeding. They believe that a raw diet closely mimics what animals would eat in the wild, providing them with the essential nutrients they need for optimal health. Darwin's sources only the finest ingredients, including human-grade meats, vegetables, and fruits, ensuring that pets receive a nutritionally balanced and species-appropriate diet.

The company's dedication to quality is evident in their rigorous sourcing and manufacturing processes. Darwin's works closely with trusted suppliers who share their commitment to ethical and sustainable practices. They carefully select ingredients that are free from antibiotics, hormones, and artificial additives, ensuring that pets receive the purest and most natural nutrition possible.

Darwin's also takes great care in their manufacturing process. Their state-of-the-art facility adheres to strict quality control measures, including regular testing and inspections, to guarantee the safety and integrity of their products. This attention to detail ensures that pet owners can have complete confidence in the food they are feeding their beloved companions.

In addition to their commitment to quality, Darwin's also prioritizes convenience for pet owners. They offer a variety of meal plans and delivery options, making it easy for customers to provide their pets with nutritious meals without the hassle of shopping and meal preparation. Darwin's also provides personalized feeding guidelines and support from their team of experts, ensuring that pet owners have all the information they need to make informed decisions about their pet's diet.

Overall, Darwin's Natural Pet Products is a trusted and reliable brand that offers pet owners a convenient and nutritionally balanced raw feeding option for their furry friends. With their commitment to quality ingredients, rigorous manufacturing processes, and dedication to customer support, Darwin's has earned a well-deserved reputation as a leader in the pet food industry.

Overview of Darwins Natural Pet Products complaint handling

Darwins Natural Pet Products reviews first appeared on Complaints Board on Jul 25, 2023. The latest review This merchant is becoming a mess! was posted on Aug 6, 2023. Darwins Natural Pet Products has an average consumer rating of 1 stars from 7 reviews. Darwins Natural Pet Products has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.6
624 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Darwins Natural Pet Products Contacts

  2. Darwins Natural Pet Products phone numbers
    +1 (206) 324-7387
    +1 (206) 324-7387
    Click up if you have successfully reached Darwins Natural Pet Products by calling +1 (206) 324-7387 phone number 0 0 users reported that they have successfully reached Darwins Natural Pet Products by calling +1 (206) 324-7387 phone number Click down if you have unsuccessfully reached Darwins Natural Pet Products by calling +1 (206) 324-7387 phone number 0 0 users reported that they have UNsuccessfully reached Darwins Natural Pet Products by calling +1 (206) 324-7387 phone number
  3. Darwins Natural Pet Products emails
  4. Darwins Natural Pet Products address
    350 Treck Dr, Tukwila, Washington, 98188, United States
  5. Darwins Natural Pet Products social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Darwins Natural Pet Products Category
Darwins Natural Pet Products is ranked 5 among 8 companies in the Pet Food and Supplies category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.