Days Inn
Reviews and Complaints

Made a reservation for Feb 15, 16, and 17 of 2018 trough Travelocity. Turned out that I needed to change this reservation to Feb 16, 17, and 18 of 2018. I called Travelocity, and was told that I needed to check directly with the hotel. I called the hotel, and they said I had to check with Travelocity. Long story short, I had Travelocity call the hotel directly while I was on hold, and Lleam with Travelocity spoke to Cerice or Gerice at the front desk. She but Travelocity on hold while she checked with her manager about the change on my reservation. She came back on the line with Travelocity, and told Lleam that the modification had been taken care of, and that they would still honor the rates on my original dates. Lleam got back on the line with me and explained that the hotel granted my desired changes, but for me to call them in an hour or so to confirm directly with the hotel. When I called the hotel directly, Angela told me that the could not honor the changes, after Gerice, (cerice?) had confirmed the changes with Travelocity. I was not happy, and called Travelocity back, and Travelocity spoke to Angela at the Greeley property, but Angela would not HONOR what her staff had told Travelocity.

I called the Greeley property back to request the Days Inn Corporate phone number along with the address so that I could file a complaint, I spoke with the NEW manager "Tammy". Tammy informed me that she did not have that information, but attempted to put me on hold while she called Angela. I say attempted because all she did was set the phone down while calling Angela on another line in the same room! She had put Angela on speaker phone, not realizing that I could hear the conversation, and I heard Angela tell Tammy that she should just cancel my whole reservation without my knowledge since I was trying to get her to HONOR their word that my reservation had been modified to the 16, 17, and 18th of February 2018. She told Tammy to give me her direct number and to have me call her directly. Tammy got back on the line and gave me Angela's direct number. I called that direct number after hanging up with Tammy. Angela refused to talk to me about my reservation, and when I told her NOT to cancel my current reservation because I was still trying to get my dates modified, she hung up on me!

I sincerely hope this is not the was Days Inns across the country treat their potential customers, and I am hopeful that this was an isolated incident that can be resolved easily and quickly, as I need to stay on the dates I was told was modified.

Availability was not an issue, as I simple needed to drop the 15th and add the 18th of February 2018.

My Travelocity Itinerary number is [protected]
My hotel Confirmation number is 83414EC000498

Travelocity has the reference number of the recorded conversations with your property in Greeley in which they confirm that the modifications had been made.

We have stayed at this facility many many times; however on 12/30/2018 the bathroom was disgusting. Words cannot describe the condition. Granted this facility is undergoing renovation, rooms in this condition should not have been reserved. Needless we will no longer stay at Days Inn facility.

Due to an illness I have not been able to send this earlier.

Thank you.

Ruth Ann and Dave Blevins

My name is Judy Millan I'm staying with a friend at the Days Inn located in 5858 International Drive Orlando FL. My staying is from January 24 to January 28 2018. This is the WORST EXPERIENCE EVER.

First of all: The room was a mess, filthy and with roaches in the bathroom. The hotel was fully booked and we cannot change the room. On friday we returned to our room and found the toiled clogged we called the front desk and they sent a person who did not wanted to help us with the problem and only gave us a plunger to do it by ourself. We called again requesting help and the person in the front desk was very unpolite and did not help us. The carpet appear like they never clean it, the room smells... This is a nightmare! Please do something about it because this kind of bad service can affect the good reputation of Windham Hotels.

We went to the Days Inn Orland 5858 Internationb al Drive Crone on Saturday 1/20/1018 as a gift from my daughter we booked thou hotels.com as we checked in the front desk tells us they do not have a king bed available for us as was reserved for us so we accept the room w double beds as we approached our room it did not feel comfortable at all people all in PJ and slippers w doors open peek in room it's packed with all of there worldly possessions as we begin to open door here come police officers to go to 3rd floor to arrest someone the room was not clean mold every part of bathroom we made choice to leave back to front desk they did not give us a hard time as another couple next to us in lobby were doing the same thing your corporate office needs to visit this location and the owner/manager needs to be arrested I would not want my name affiliated with this location thank goodness we had a plan B

I am a guest at the days inn located in Do Soto, Texas 1401 N IH 35E De Soto, Texas 75115 I am extremely disturbed about your cleaning staff. One of the members was wanting a picture of me and later he knocked on my room about 6 p.m. asking if I could help him, he apparently wanted to talk to a lady about paying her for sexual favors and apparently he speaks broken English and he wanted me to talk to the lady for him and I am very uncomfortable about this. I have never had this happen at any of my stays with days in.

I was at the days inn and we went to stay for one night. And I am allergic to mold so I started to sneeze and noticed my sheets were dirty.one of my daughters looked on the bottom of the wall and there was mold! I could not sleep for the whole night and had to sleep on the couch and constantly brew coffee because of their smell of mold. I request days inn free night for three, I loved the employees they we're so sweet! this happened about 2 weeks ago from today the 01/08/18

$900 disappeared from my account in dealing with this hotel on Jan 5. This was grand larceny and I have made a complaint with the police, but as of yet have not received the money back in my acct. Days Inn charged me more for the room then the price they quoted. The desk clerk made me wait a long time and was rude when I stated he asked me to sign for a rate I did not agree to. I decided not to take the room and asked for all the money to be credited back to me. Then, when I checked my balance I found he had withdrawn $389 not $163. When I asked him why he had withdrawn so much money, he claimed there was a $100 deposit. He had no right to charge that without telling me. Furthermore, an additional $125 had been charged, which he initially denied, then said it was a mistake. Then, he asked his manager to return all the money. However, when I checked my acct again; I was missing $900. He claimed the money was just an authorization and would probably be returned the next day. That was on Jan 5. It is now Jan 9 and the money has not appeared in my acct.

Please make sure this money is credited to my acct.

My name is Diane Cardone, please acknowledge receipt of this complaint as soon as possible.

I rented a king suite room at days inn Warren mi. Upon inspection of room it was NOT cleaned. There was blood on the floor in bathroom, blood near Jacuzzi and the floor was extremely dirty! We basically had to clean our room before we unpacked to stay. There was a drug baggy also found right on the floor of our room! How disgusting! What if I had brought my kids? Upon complaint to night duty, he explained that there was nothing he could do about it we could not get another room or cleaning crew was not there. He came and inspected, but said "there was nothing wrong". I'm not sure what his classification of clean is but not with these issues! There we holes in the walls and also floors... One towel out for Jacuzzi which is a two person Jacuzzi. The stay was the worst ever! I'm requesting my money back, I wouldn't go back ever. Unreal . I do have pictures, that I contacted cooperate about that I am sending in. Please check your rooms people, this place is disgusting!

There are a few issues I want to complain about in reference to my stay at your Days Inn, Indianapolis indiana location...so I would appreciate if someone give me a call. Jan. 5, 2018
I had an issue in reference to my card I used and also a heat issue in my room which complained about numerous times and requested a refund for my stay which I checked out the same day.
[protected]@ yahoo.com
T. Thomas

It all started staying one night in clare mich days inn..Charged me one night stay dec.2..2017..$91.79 we complained with the stay horrible experience. Said she would try to refund ...gave it back on my visa dec 12, 2017 ..$91.79 and $91.79 twice then took it back out on dec28 ..$91.79 and jan2, 2018 of$ 91.79 now my account is all mess up ...because i stayed one night never had this problem ever but i wont stay there ever again or use any of your booking .. I want my money back this has cost me alot more than the stay was worth would greatly appreciate my money back all in all they took it out 3 times for one night stay ...really

Janet smith
6760 s.prospect lot5
Alanson.mi 49706
[protected]

I live out of hotels every week of the year working in field management for a retail engineering and installation company. I understand the nature of the business and I use to work management in the hospitality industry.

I checked into the hotel: days inn, 1850 str. 23 north, wayne, nj 07470 about 7:00pm on the night of december 2, 2018 under a clc check-in, reservation was under gerald biscoe.
I was checked into room 207 I believe it was and upon entering the room the first thing I noticed was the microwave was plugged into the light outlets so it made fining a light hard, once I located a light the room was a disaster and 100% not touched or cleaned for that matter, there was stuff everywhere the bathroom was a distaster as well. I went to the front desk and told the guy the situation and also told him I wanted my room upgraded due to the issues now 20 min.in duration after check-in, he then gave me room 210, upone going to that room, again no light at all once again, once I found a switch and checked room it was at least clean however very cold as temp are 12 degrees and the heat unit was turned off 100% there was no heat in the room at all. Located issues with light and there was 100% no light buld in the lamp powered by the light switch, I went to front desk told the guy and he said he had to check room then gave me a light bulb and said if you know to put it in you can (Are you kidding me, do I know how to put in a light bulb in a lamp really).. Took bulb back to the room and it was the wrong bulb, he gave me a tab style bulb I told him a screw in bulb, he then said now I have to look at the room as I don't know what you asking me for (Really dont know what a screw in bulb vs a tab bulb is, yet tells me to ask him if I dont know how to put it in, yet in the only one that knows what im talking about) so then he said try this and gave me a screw in bulb witch I took back to the room and put in. Upon looking around the lamp at the bed was unplugged as well, the prongs are bent to hell the bed it pushed into the plug outlet and in no way properly placed or designed. Just crowed in anywhere. At check in I was told 100% nothing about comp. Breakfast or free wifi information.
Took over 50 min. To check in and get a 75% competed room and I am suppose to be staying a min. Of 1 week, but could be longer. I can guarantee that I will not stay any longer and I am going to make sure my office and my travel dept. Know 100% about this situation. I was never upgraded! I was given a regual room... Nothing was done to compinsate for time wasied with this matter or answer to the failer of the hotel on this matter.  I work nights on this project and worry that there will be noise issues and more at this hotel as I am on the 1st floor and more... Plus I said upgrade and I was never upgraded.

I want a free upgrade coupon sent to me directly that is good for 5+ nights... If I use it on a 7 night stay I want it good for a 7 nighgt stay if I use it on a 2 night stay then I want 3 more days allowed but if the 2nd stay is 4 days I want it to cover all 3.  a min. Of 5 days free upgrade with the allowability to exend that free upgrade into the remeanining night of the stay if it exedes a total of 5.

1) 1st room not cleaned
2) 1st room microwave plugged into power switch outlet
3) 1st & 2nd room no light working untill desk lamp found
4) 1st & 2nd room room 100% no heat in room, unit shut off, outside temp 12 degress.
5) 2nd room no light bulb in lamp powered by switch
6) 2nd room  no dnd (Do not disturbe) sign.

If we can make arrangments then I will not pass along to my travel or corp. Offices and I will consider this matter handled. Please advise me asap.

I booked a king room for one night at the one in Truman Arkansas on December 31. I woke up around 11 o'clock from something biting my arm. Just a few minutes later I found one bed bug beside my arm. I was told the room was supposed to be cleaned before we checked in. This kind of thing is unacceptable. Then when I brought it to the front desk he didn't believe me.

Ps. We will be in contact

I was attending the New year Eve party tonight.
We arrived 840 very hungry thought we eat watch the band.
Saw two tables with pizza only cause thier kitchen ventilation was frozen or broken.

We went to order pizza at 915 pm and were told nomore food service.

Hours pass and the cook brings out a pizza for a table near us.
Well we all. said gusse it's who you know.
Spoke to cook and said hay what's up thought you were not making any more food?
She looked at me like oh crap and said well they only had one hoping.
We said ya do. we wanted pizza one topping she walked away.

I complained to Fernando who seem to be in charge said what's going on we they won't serve us food tell us kitchen closed but for cooks friends they get pizza told she is leaving and she never left she was thier till we left after midnight.
I putting a review on Trip advisor too.
Lisa Rudkin

I had paid for a week but checked out after 3 days. I was issued a refund for 4 days that I didn't use. The next day, Dec 22nd, the manager changed my credit back to my credit card and made the refund $85 less than the amount I was credited the day before. All this was done after I had signed my receipt showing the initial refund. I was not notified as to why this change was made and had no idea that the refund had been changed until I saw it on

Me and my son paid for 3 days then found out that we needed to stay for a month more
(Making reservations I was given a set amount $1200. 00) I then went to the front desk and I gave them $1200 only to be told I have to pay $1400. No problem we endured a apartment fire and needed to stay somewhere, thinking that you can trust a known company such as days inn. Ser and red Cross miraculously got a nice apartment for us, ON CHRISTMAS! I politely told the front desk that we will be checking out with in the hour. I made sure that the room was respectfully tighten up. I'm a grown woman. At the front desk I was told that I can only get 400 of my 700 I had coming back to me, told me that I have to come back tomorrow and get the rest of my refund. (The day after Christmas) I arrived back at days inn only to be told the manager wasn't in. That was it, nothing! I asked about what time you think he'll be in, only words I heard, not sure. Waited for a hour and left, gave them a chance to contact me for the whole day yesterday. Not a word! So now I'm contacting you. I will not return to the days inn. Please email me and let me know when I can get my money back. Western Union or NetSpend card something please. The hardship people go through in these days and time is no laughing matter. Thank you for your support.

I booked a room online last night at the days inn on macon road in columbus, ga, first we were back and forth from the room to the office on 4 occasions trying to get onto the room, she then sent us to anotger room on the 3rd floor, again, the key card didnt open the door, the attendant finally sent us back to the original room, where she had to physically open the door with her master key card and we couldnt leave withoit being locked out of the room. We did not get putlr 50.00 deposit back either... very unhappy customer.
Not to mention the wifi wouldnt work

I attended the Days Inn Hotel in Hollywood FL and I soon noticed that the hotel room was filthy and I received poor customer service. I attempted to take a shower and realized that the water was cold and I had the nozzle set on H. The water did not drain in the tub and was above my ankle. I immediately exited the room and proceeded to the front desk in order to check out. The clerk Kimberly was extremely rude and refused to give me a refund. She accused of lying about the hot water not working even when it was verified by maintenance person from their hotel. I frequently rent hotels and have never experienced such discuss and unprofessional clerk. After arguing with the manager, I was finally issued a refund and my Days Inn experience is over for good. Never again.

I am sitting in room 101 days inn, downtown Nashville, tn on trinity in. I booked room through booking .com. upon arrive, I stood at front desk with no one around for 10 minutes or so before clerk walked in from out side. He spoke broken English he was hard to understand . Seemed glad to take my money not so much in giving directions to room. Finally found room . It is not what they show on the web page . The room is run down bad. The door is not fully secure and you can feel cold air coming in around it. The room over all doesn't look clean. The fire alarm was beeping, called front desk, came and removed it because he couldn't get it to stop beeping, which I think is illegal. Not happy at all definitely want be back. And will be calling corporate office

We went to days inn maui oceanfront hotel on dec 6th. As an avid traveller this is the worst experience ive ever had. The room smelled, we tried to check out the next day and had manager close her door on us. Then didnt come in the next day ro adress issues. There are several others that commented on issues on trip advisor and yet nothings done on franchise side. Spoke to staff that stated manager doesnt do refunds and has no policy indicating anything and staff didnt know policy either. Horrible

I arrived to the hotel around 730 pm mountain time. I tried to check in, the OWNER kept saying I HAD to take the non smoking room. When I told her this was not my mess up but theirs and I wanted my smoking room, she repeated herself. I had gotten my other half attention to come inside, that's when the owner and I started yelling at each other. When I told her, she couldn't treat me like that and it was her job as the employee to work with me, she threatened to call the cops on me. When I asked her for her name and corporates number, she wouldn't tell me the number or her name. But yelled at me she would dial th3 number in a very rude tone. I asked her for the number 7 times. When I was walking out, she yelled at me "maybe you need to get some sleep"
Like what the hell did the lady think I was trying to do. Hello get my double queen smoking room. I wanted what I paid for.
In the end we went to quality inn, and so glad we did. They didn't have 2 foot deep holes althrough the parking lot and was welcoming and very nice to us.
Oh and she blamed booking.com for the whole mess up. I've used them for 12 years now and have never had such a mess up.