DazzleWhite
Reviews and Complaints

I ran across "trial offers" for teeth whitening.

I expected to pay less than $5 and now it's $200 later **WHATEVER YOU DO, DO NOT ORDER THESE TRIAL OFFERS**

I'm not going to invest the time giving details of what others have complained about already. But here's a list: Misleading advertising, hidden terms and conditions (a link at the bottom of the page written in small print which leads to another page of small print), unauthorized charges to my account, not giving cancellation numbers even though you cancelled, website links that don't work when you want to cancel, not allowing refunds even though you don't want the product, etc...

I just wish I had checked this website before ordering.

Don't get suckered by the "mom" angle, the "less than $5 angle", the "get white teeth on a budget" angle...

THIS IS A TOTAL SCAM.

I won't repeat what others have said...only confirm it's a scam. Indeed, if you accept the trial, then you supposedly accept the program (at $85+/month). The lady I spoke with on the phone indicated that I would be charged the full amount for the supposed "trial" I received, even tho I would cancel! Definitely misleading in their advertising (normally I'm better at scoping this stuff out...I am in marketing as a profession :( Unlike some of the others, it took me only a few minutes to cancel the program (waited much longer for someone to answer the phone :( Also, when I asked if this lady worked directly for Premium White (or whoever they really are...the billing on my CC showed up as "Healthsmile"), she said she was not authorized to discuss that...which confirmed my suspicions and tells me she was part of an outsourced customer service/call center. Nothing like plausible deniability. My advice...stay away from these "trial" opportunities.

I think I've managed to cancel my subscriptions.. and even after cancelling my card and asking my bank to make a whole new card/account for me after telling them what has happened.
My younger cousin wanted to buy something online, and I personally thought it was something on ebay at start with(so I thought "no harm I often purchase from ebay it's safe..)..
Didn't think much of it, at first and thought I just spent a little too much on my debit card but when I looked at my balance and a month late... (W.T.H.) £200~300 missing...

She thought herself too that a "free trial" was just you get 1 sample of the product.
She received just one out of two of the products (DazzleSmile and ShimmeringTeeth) since the payment and I'm being charged twice for both products and 2x monthly fees for the other crap joint to it..

I tried to contact the number posted over the net all day yesterday to find that POSSIBLY I couldn't connect due to not being in the US?
I got through to DazzleWhite to cancel.
On my statement there was:
Shimmering Teeth [protected] GB
beutyclub [protected] CY
Wellbeingtips [protected] GB
It's too early at the moment for calling them.
I found ShimmeringTeeth and Wellbeingtips are connected.
Only one I don't know how to cancel left is the beutyclub [protected] CY.

Does anyone know if this is canceled along with one of the product subscriptions (dazzlesmile or shimmeringteeth)?
If it's in need of cancelation on it's own and anyone who knows how to please let me know!

I live in the UK If anyone knows any of the numbers

Thank you.
:)

I signed up for a $1.95 trial offer of Smile Brite and a $0.99 offer of Dazzle White, based on a compelling story by a Worthington Ohio mom. I received a second Smile Brite kit yesterday, which surprised me. And, I also received my credit card bill; it had two charges for $87.62 PLUS $2.63 international service fee - one dated 14 days after my "trial" and the other 12 days later. My credit card company informed me that I had signed up for a monthly subscription; they can only help with charges that take place AFTER I cancel the subscription. I called SmileBrite and cancelled; the only way to get my money back is to return the product.

DO NOT ORDER THESE PRODUCTS - you are not just getting a trial. It is a ploy to charge you $90+ per month.

I ordered a "free trial" of tooth whitener from this company for $1.95 S&H. I am not a stupid woman, I looked all over that site for terms and conditions, read them and didn't see anything about being enrolled in a "membership" and being charged $87.62 for the product after 30 days! My visa fraud dept alerted me to this charge on a sunday morning..I told them I had no idea what it was for (the biller was Utlit Fresh Well!) and the number attached to the charge was bogus. When I received this so called "free trial" it came in a plain envelope, no return address, no paperwork inside saying how to return it if not satisfied, no paperwork of any kind, stating terms and conditions etc..nothing to alert me that I now had a "membership"...had there been, that product would have been sent right back...I had a block put on my card, but the charge still got thru..I went down to my bank and filed a complaint, and not two days later, I checked my account only to find that these pukes had yet tried to take another $87.62. I called the company, at first they claimed they had no record of me, I gave them my return authorization number, then they found me and claimed they had not received the product back (total bs, I sent it back priority mail, which cost me a lot more than the original shipping and handling) going on 3 weeks ago...they said as soon as they received the product back it would take 5 to 10 days to process the refund. When I questioned them about the 2nd charge, they denied ever charging me! My bank can prove that they did... So far, no refund. And trying to get thru to DazzleWhite is nearly impossible..they keep you on hold forever, and I mean you can hold for an hour if you have the patience...when you do get thru, you just get the same line from them...they also operate under DazzleSmile and sell the Acai...so I'm guessing this company is operating under different names. When I ordered there were no terms and conditions on the check out page. Interesting to note that when I googled the bogus number, I came up with web page after web page of consumer complaints about this company. Only after reading and reading could I find a real number to call them. My bank says they will give me a "provisional" refund if they don't hear back from Dazzlewhite in 48 hrs...good luck with that...provisional means that they will give me my refund but if the transaction is legit, they will take it back! The bank already knows they tried to scam me a 2nd time, in fact they put the money back in my account, and now I still have to prove I was scammed. Also interesting to note, while sitting in the bank, I read an article by the FTC about companies like this..the article said thousands of people are being ripped off because the terms and conditions are so buried in their websites you can't find them, or they are very unclear, so you don't know that you are going to be charged a huge amount of money. I filed a complaint with the FTC about DazzleWhite, also sent a complaint to the consumer fraud board in Aurora CO where I returned the product to. This has cost me a lot of money I can ill afford, not to mention probably about 20 phone calls to this company, with no resolution. I called the company on Friday, Oct 30th to see how my "refund" was coming along, again they told me they hadn't received the product back, and did I have a tracking number? No I don't, because I wasn't told to send it back any special way, but I did sent it priority mail, $4.95 and scanned the envelope to them, which clearly shows the day it was mailed back, the return authorization number.
They asked me if I had a confirmation number..I told them no, they said well you should have been given a confirmation number when you got the RTA number! Well that's not my problem, that's theirs, not my fault their customer service people aren't on their game. As far as I'm concerned, this company should be put out of business. They practise deceptive advertising, and they are not all that willing to refund your money even though they claim that "your satisfaction is our number 1 priority"..well I haven't received any satisfaction yet, and am waiting to see if my phone bill reflects any charges from calling this company so many times, because I also read in the FTC report that these so called toll free lines are not really toll free. I want my money back!

THIS IS A SCAM, DO NOT ORDER FREE SAMPLE & PAY SHIPPING ONLY, tHEY AUTOMATICALLY START CHARGING YOUR CREDIT CARD $92.37 AND $87.62 AND YOU CANNOT GET IT BACK, BECAUSE THEY SAY WHEN YOU SIGN UP FOR THE FREE SAMPLE IT IS NOT FREE. iF YOU DO NOT RETURN IN WITHIN 10 DAYS YOU GET CHARGED. OF COURSE, YOU DO NOT SEE THIS ANYWHERE WHEN YOU SIGN UP. sYLVIA IN mAINE

I ordered a free sample product for advertised shipping and handling
only and was charged 87.62 on my card.

To my surprise, $176.00 has been withdrawn from my account without my approval. I took several phone calls from Dazzlewhite and repeatedly told them to get lost. How do I recover this money. THe product is worthless and now they are deducting money from my account...for what?

I got stung over a month ago... I have incurred NO charges...
HERE IS WHAT TO DO:

*If you used your major credit card... call immediately and report it. Have them treat the account as if your card had been stolen (because basically, it has).

*Call the Dazzlewhite and ell them EXACTLY this:

"I DID NOT AGREE TO THOSE TERMS AND I SHALL BE SUBMITTING AN AFFIDAVIT OF FRAUDULENT CHARGES TO MY BANK."

and:

"I DID NOT AGREE TO THOSE TERMS AND I SHALL BE SUBMITTING AN AFFIDAVIT OF FRAUD TO MY ATTORNEY GENERALS OFFICE (BBB, FBI and/or FTC).”

Also tell them:

“I HAVE CANCELED THE ACCOUNT. MY CREDIT CARD COMPANY HAS IDENTIFIED YOU AS A FRAUD AND CANCELED MY ACCOUNT DUE TO THEFT.”

I would repeat these statements VERBATIM several times during the course of your conversation with Customer Care. It sounds odd, but it drives home your legal rights. I wrote down the statements (in quotes) so I could say them fluently. Say these statements clearly and strongly, repeat them several times. This strengthens your stand legally with these con-artists and they know it.

I was issued two cancellation emails that stated I was still responsible for the $79.85 charge. I kept repeating those statements (above) and I was finally issued a six digit cancellation number that made the $79.85 charge "go away". They still wanted to charge me the $1.95. I told them that my credit card company had identified them as fraudulent and the card was flagged as "stolen", therefore, there was no longer an account for the $1.95 to be charged to. The customer service representative then had the nerve to ask me if this was a checking account! I informed him it was not - it was credit and now the account was gone. The customer service representative now wanted to send me a check for the $1.95 refund (I am not joking). This is the point I insisted on speaking to a supervisor, simply stating, “I do not believe you understand me.“ - and I think the representative finally agreed. Upon speaking to the supervisor, I repeated the statements in quotes (above) a couple of times to her. She supposedly made the $1.95 charge go away.

I'm posting this every few weeks. It's been over a month and NO charges. THIS WORKS

In July 09 I signed up to recieve this miniscule amount of teeh whitener(under $2.00) with dazzle white .Immediately i saw that they were putting it on a payment plan for about $58/month! So i cancelled 5 min.later...i was told to jump through all these hoops ..recieve the package, send it back with insurance and a tracking #, then call in X amount of days(like this is all i have to work on) and read off my tracking # to get refunded, which took about a month, but finally i did get the refund.Now every month there is a new charge from different websites..myfitbalancer, EZYkit, and whatever is yet to come(?)its all small amounts, and when i called to cancel i demanded a refund which they would not do saying the product is not an actual physical product, but access to thier website and all this was in the fine print on the dazzlewhite page(musta been TEENY TINY!) These companies are all liars and thieves and i HATE it thaty they have ben able to steal money from my account every month...GREAT SCAM ya got goin there! Cant WAIT to see the BBB or FTC has shut ya down and somehow punished you. Your stealing from a breast cancer patient, how do u feel about that?

This is the biggest SCAM I have ever experienced. Dazzle Smile (aka) and Clean Whites (aka) are in the same fraudulent racket of stealing money from those of us who gave out a credit card number to pay for the postage for a tiny “free” tube of whitening toothpaste.

My first mistake was to get sucked in by their mutually self-serving internet ad bearing the testimony of an overworked (but now, elated) mother who had discovered the “perfect combination” of teeth whiteners in Dazzle Smile and Clean Whites.

I found that it was easy to sign-up online for “risk free trials” from both companies. In seconds, I passed the “Do You Qualify?” tests, and, with my credit card, headed straight for the “you pay only the postage” pages.

At that point, I didn’t question the contradictory implications of the “qualification test” Could one’s teeth be too white, or too brown to be scammed by Dazzle’s product?

Within three weeks of my order, Dazzle had deducted $175.25 from my credit card (two weeks apart: $87.62 each). And Clean White had deducted $79.95.

Dazzle’s"customer service" rep (who, told me she worked in Customer Service for Dazzle Smile and 28 other companies!?), explained that the first $87.62 was for the "Free Trial".

I never found any qualifying language on Dazzle’s website for my costly “free” trial. Nor was there anything in the trial package itself, which contained product information, only, along with the travel size tube of Dazzle Smile.

At my insistence, a Clean Whites “Supervisor” pointed out a dainty, pale square, at the very bottom of the “sign-up/credit card” page on their website.
There, in the smallest font I have ever seen— beneath the Huge Red Slashes screaming “SIGN UP NOW” “LIMITED SUPPLY!; “RUSH IT TO ME!. NO RISK TRIAL!—the “obligations” of the “free trial” were listed.

Bottom lines:

1) After spending hours on the phone, Dazzle said that they would credit the $175.25 to my card if I sent their two vials back (unopened).
2) Clean Whites said they would credit $40 of the $79.95, and I could keep the tube of whitener. (uh…thanks).
3) I would be very interested in joining any efforts to bring these corporate con-artists down.

They are all HQ'd in Canada only distributed out of Iowa. It is a large facility that has many products going out. The building owners are in NY City. All the teeth whitening companies are all one company and the Better Business Bureau of Desmoines, IA were no help except they gave me the web address for the Better bus. Bureau for Canada. They have charged my account even after I cancelled my business with them. They are constantly changing their phone numbers and name. It's not much but they hit my account for an extra $3.95 in misc. charges. My bank BOFA is awesome. BE SURE TO READ THE SMALL PRINT!

Good Luck, Kathy

co said one charge of $1.95 and called and said i owe them $84.00 a month.. so i called and canceled and theygave me a return number ..i sent it back ..1 week later i got another package, and sent it back.. got a charge on credit card $1.95 from beauty club..the same amount as payment of shipping of FREE sample ..and then a charge of $48.92 from varimi, llc on my credit card ..these companies are all part of DAZZLE WHITE.. now i got another package sent from DAZZLE WHITE.. what am i to do .. loosing my hair ... [protected]@rochester.rr.com

This company DazzleSmile or Premium white is an internet business that is set up to get your credit card details and charge you with things you did not order.

The sole intention of this company is to take money from you under false presences as it is not a genuine company with a product that they actually want to sell.

They scam you false subscriptions to other companies when you pay for the postage on your so called free trial item. There is no free trial you will be charged around US $80 in your local currency.

They will charge you whether you receive the trial or not and you will need to spend time and money trying to cancel your false subscriptions. In the end they hope that you will be happy with only being scammed for around $80 and go away.

The owners of this company are living very well off of this large international scam they do not give a damn about breaking the law or the scam just so long as a majority of people will go away leaving them $80.

I am for a class action against the owners and employees of this scam company receiving heavy fines. Do not pay up and fight every inch and every yard until they are stopped and you have your money back.

The employees of this company are well aware of the scam and are happy earning money from the fraudulent action of their employer.

Citibank in the US informs its customers when they find the billing on their credit card, many banks are aware of this scam but as the customer is the one losing out they do nothing about it, well it is time to take action.

Both of these companies have apparently changed names in the one month since I place "free trial" orders. The Smilebrite web site is now for a what looks like an identical product called"SparkleWhite". The product ordered as "DazzleSmile" came with a "DazzleWhite" return address.

I received the "free trial" products. DazzleSmile/DazzleWhite (located in Utah) was a tooth whitening gel brush that did not work. SmileBrite/SparkleWhite (located in Iowa) was a tube of whitening gel with some very hokey application trays. I received both right at the end of the "free trial" period and did not have a chance to evaluate the products at all. I called to cancel both within the designated "free trial" periods and was given cancellation numbers.

But then the unwanted products started coming and the unexpected charges from unknown merchants started posting to my credit card. It appears that one or both of these "companies" sold my name and credit card information.

I cancelled that credit card. I hope that ends it. My advice is:

1. DO NOT ORDER dental whitening products of any kind from the web; or
2. If you have ordered dental whitening products from the web, CANCEL your order BEFORE THE TRIAL PERIOD ends; or
3. If you did not cancel your order during the trial period and you're now receiving unordered products and unexpected credit card charges, contact your credit card company to DISPUTE THE CHARGES and to CANCEL THAT CREDIT CARD. They'll give you a new card with a new number that hasn't been compromised. You'll need to switch any legitimate auto-pay accounts to the new credit card number but that's a small amount of effort compared to the many hundreds of dollars that would otherwise be sucked out of you.

Although I saved everything related to the original trial orders I couldn't attach photos because it's all in pdf format. But I kept it all...even the fine print!

Oh, after all of that I can tell you that the SmileBrite product actually does work. However, it's way cheaper to go to a dentist for whitening than to pay out about $100/month for the SmileBrite product (after the "free trial" period of 10 days) and many hundreds of dollars more for other things that either don't work or weren't even ordered by you.

Signed up for a free trial of teeth whitening, then received 2 packages in mail. I was verbally told by representative that it was a RISK-FREE trial, that unused product did not have to be returned. Well, I received another product that I did not order, and two hefty charges on my account. I was also signed up automatically for a weight loss club membership and a diet program membership. I was unaware of these.

I then called, was told that if I wanted a refund and to not be charged again, I would have to return packages. I was given RMA numbers, and returned the packages via Delivery Confirmed USPS First-Class Parcel. I just found two additional charges on my account. The number they provided on the actual charge on my account is out of order [protected], I found the number by your website!

These people need to be stopped, I am one of many victims of their scam.

Please send your report to the Federal trade Commission at www.FTC.gov as well as the better business bureau.

Same boat, not only did they charge $79.28 for the free trial (which actually was not free) then another $80 x 2 for the first month which was charged 14 days later. Plus they sign you up for additional "memberships" to websites that charge your credit card for $6 to $8 monthly. I was able to get the last two shipments reimbursed after paying another $6.99 shipping charge. But couldn't do anything about the "membership" charges. All of the charges on my card come from Cyprus which will make it difficult to fight plus I was charged a $10 foreign transaction fee. Please help stop this fraud.

I fell for this scam too. My first clue that something was shaky was when my credit card company called me during the application process (an automated call) to verify the charges. Obviously they are getting wise to this scam also. I signed up with Cleanwhites and DazzleSmile 5 days ago. They each charged my card for the shipping, but so far I haven’t received anything in the mail, and I bet I never do.

ortunately I checked Google to find this was all a scam. I immediately called my credit card company and cancelled my card. If anyone who reads this hasn’t done that yet, let me tell you it’s the only way you’re going to keep these slimeballs from piling on the charges. It’s easy to do, takes less than 5 minutes, and in case anybody’s wondering you’re NOT cancelling or closing your credit card account, just your current credit card number. I’ll have a new card within 5 business days at the same terms and conditions, nothing changes regarding your account except the number.

I called both numbers the next day to cancel. It took 2 calls and a total of 55 minutes of sitting on hold before anybody answered. DazzleSmile gave me a return authorization number and an address to return the product to. But Cleanwhites just kept telling me they were going to e-mail me a UPS “return label” and I had to use that, and that they were going to charge my card $6.99 for as a “return shipping fee”. I never agreed to a return shipping charge and it’s not in the “Terms and Conditions”. I told the operator I just wanted the correct address to send the product back, and she refused to give it to me.

I’m mad just like everyone else, but here is the “must read” part: regardless of how deep you are into this scam, there is simply nothing to worry about. The only money you are going to lose is the initial shipping charge (in my case it was only $1.49 and $0.99 because I used the “promotional codes” in CNN’s ad. I’m not a lawyer, so I can’t give legal advice. But I am the owner of three businesses and as such I know enough about contract law to be totally unworried myself. I’ll tell you why and you can decide for yourself if you agree with what I’m saying.

Again, you should immediately cancel your credit or debit card number – in 5 minutes you can take away the one and only tool these thugs had to make your life more miserable.

During the process of canceling your card number, you will be asked to verify any recent charges you have made. I answered “Yes” to every charge I made up to this point, INCLUDING the Cleanwhites initial “Shipping” charges. I know that money is history, and there is nothing I can or should do about it. After all, I did agree to pay the $1.49 and $0.99. Although I don’t like it that these ### got that money, it is the only money they will ever see from me, and I look at it as my punishment for not checking this “deal” over more closely before I jumped on it. You will want to “dispute” any further charges from these slimeballs though, even if you did receive the trial product or the next shipment. By disputing the charges, all you are doing is putting a “hold” on the money being sent to the these jerks, long enough for the credit card company to make their investigation. Believe me when I tell you, the card company is on YOUR side this time. They will do anything necessary to eliminate card fraud, whether they like you or not. You won’t have to pay any of these disputed charges at least until after the card company is finished investigating, and they can’t charge you interest unless they find the charge is legit (which they won’t).

This con works because the con artists are banking on you feeling like you’ve gotten yourself into something that is ironclad, water-tight, no way out. They play on these fears even more so by being incredibly polite on the phone, because decent people like all of us are quite often easily disarmed by politeness and simple courtesy. They also know that decent people won’t usually be demanding when it comes to their rights, which their entire scheme is set up to trample all over. Although they are polite, anybody you talk to is already fully aware they’re participating in and party to a scam. The message here is getting yourself out of this does not have to include you feeling sorry for anybody on their side, nor are you “going back on” any reasonable or legitimate agreement.

If you surf some of the other ripoff sites you will notice identically worded rebuttals to each one from some minion in their scheme, basically saying that their “terms and Conditions” have you locked in to paying these ridiculous charges. All I can say to the person writing these rebuttals is that your boss is running an illegal fraud game, and you are an accessory to that fraud by virtue of writing these rebuttals. If I were you I’d grab your lunch bucket and get as far away from those thugs as you can. Then do yourself a favor and get a real job.

OK, here’s why I say there is nothing to worry about. First, the law is on our side. Second, the very device that these scam artists are trying to worry us with and keep trying to hide behind, the “Terms and Conditions” is also their downfall. Here is the exact wording of these terms, taken directly off the Cleanwhites website:

“Cleanwhites Terms and Conditions” - Start your RISK-FREE Trial today and we will send you a full 30-day supply of the Cleanwhites Advanced Teeth Whitening System. Just pay $5.95 shipping and processing. You will have 14 days to try the Cleanwhites Advanced Teeth Whitening System and discover why it is the teeth whitening system for you. If you like how our system lightens the shades of your teeth, do nothing – at the end of your free-trial period you will be charged the discounted price of $79.95. If for any reason the system is not for you, call Cleanwhites Customer Care toll-free at [protected] within your 14-day free trial period to cancel. Then simply return the product (even if it is empty) and you will NEVER be billed for the product. No commitments, no hassles.

Plus, if you decide to keep the Cleanwhites Advanced Teeth Whitening System, you will receive FREE acceptance in Cleanwhites Elite and will receive a fresh supply of Cleanwhites approximately every 30 days at the same low price of $79.99, a 22% discount. You can cancel anytime by calling Cleanwhites Customer Care. No risk, no

This entire scam is based on a “retail contract” that two parties, the seller and the buyer, enter into, governed by a set of Terms and Conditions which are the basis of the entire agreement itself. A retail contract can consist of virtually any stated set of Terms and Conditions the buyer and seller agree on, but contract law in this country enforces guidelines and rules about those terms and conditions. The terms and conditions above actually lay out two individual contracts, connected by a 14-day timeline. The first contract is the “14-day Free Trial” which has to be completed by both parties before the second one, the subsequent automatic shipments can go into effect. These two individual contracts are separated by the paragraph space in the Terms and Conditions.

The terms and conditions in the first paragraph are the ENTIRE agreement between the parties, and contains the ONLY terms and conditions that the parties are have agreed to. Noticeably missing in these terms and conditions are the $6.95 “return shipping fee” that the scammers left out of the terms and try to add later. The terms clearly state that the buyer has 14 full days to try the sample shipment for free. Thus, the condition that you have to call and cancel “within” the 14-day period conflicts with the “full 14-day trial” actually makes your right to use the entire 14 days for free impossible. They cannot do that – you can’t set conflicting conditions or include a condition that makes any other condition impossible to adhere to. No court in the land would uphold those terms, any judge would throw the case out instantly with conflicting and the impossibility trap built into them.

Further, they start the 14 day “trial period” on the day you place your order, not the day you receive the sample. By their own definition, “you will have 14 days to try the (product)…” However, because they haven’t delivered the product yet when they start the clock, they are immediately in “material breach” of the contract…Cleanwhites is actually the first to default here as they have failed to put the product in my hands before starting the clock.

A “material breach of contract” gives either party the right to cancel the entire contract (both contracts in this case because they are connected by the time line) immediately unless both agree to accept the breach, which I don’t agree to and I doubt anyone else would. All that is required to cancel the contract under a material breach is to notify the other party in the most expedient way (verbally by the phone call I made to Customer Service), and follow my notification up in writing to the last known address of the other party by First Class Mail. I am going to send my notification by registered mail with a “proof of delivery receipt requested”. The post office will ask the recipient sign for my letter, and if they won’t it doesn’t matter because they are the ones refusing to accept it, which will be noted on the receipt.

Cleanwhites doesn’t publish an address to return the trial product to. That’s intentional. When you call to cancel the trial and stop the automatic shipment from happening, they refuse to give you the address, telling you that they will send you a “UPS Label” to send the product back with. Then they tack on the $6.99 “return shipping fee” that was not part of the Terms and Conditions. All their “Terms and Conditions” establish is that I have to “simply return the product, even if empty”. Nothing in the terms and conditions says that I have to return the product via UPS or use their label. They are attempting to make it look like they are giving me a UPS “call tag”, which is a voucher issued by UPS and paid for by the recipient of the shipment to enable the sender to send the product back free of charge. I guess the logic is that the consumer will think “Gee isn’t that convenient” and will fool themselves into thinking that it will cost 6 or 7 bucks to ship the product back anyway. Not true - the sample was supposedly to be sent to me via First Class Mail. It is totally reasonable then, for me to send the product back by First Class Mail, at my expense of an envelope and a First Class stamp, instead of an inflated $6.99 “fee” which I never agreed to in the first place. Simply put, unless Cleanwhites is paying for the return shipment, they cannot mandate a certain carrier – First Class mail is they method they ship by, and as such is a perfectly acceptable method of return. Anything contrary to this has to be disclosed at the time of sale in the terms and conditions, and it’s just plain not there.

I’ve already informed them by phone that I’ve cancelled the contract. As soon as I send my notification letter to them cancelling the contract due to their material breach, I’m totally done with this issue. I’m waiting to see if the sample ever arrives, and if it does, I’ll enclose it with the cancellation letter. They have no method of charging any more to my closed credit card. If they try to call me on the phone, I’ll simply hang up. If they try mailing me an invoice for the $6.99 “return shipping fee” I’m simply tossing it in the trash. Bottom line, for them to even have a prayer of collecting one additional cent, they’re going to have to use the system and challenge me in court. I’m not worried in the least that it will ever get that far, because they would have to bring their entire cockeyed scheme into court as a matter of record to even get a ruling. As crooks to start with, I highly doubt any of them wants to be seen within ten miles of a courthouse, for $6.95 or $79.95 or even a bunch more than that.

So, Cleanwhites, listen up – I know my rights, and I’m all done with you. I’ve revoked your access to my credit card, and I am simply not going to pay you anything more than the $2.47 you got. If you think your “Terms and Conditions” entitle you to anything else, tell it to a judge or a jury, because unless they order me to, I’m not budging.

So, is anybody else worried? I hope not. That’s why I took the time to write this. The Dazzle Smile scam is the same deal, but they do at least give you an address to send the return to. You should send the stuff back if you cancel, but once you cancel there’s really nothing else to this scam unless you let it bother you.

Please wait for a site operator to respond.
You are now chatting with 'Brooke'
Brooke: Hello and welcome to Dazzle Smile. I'll be your live operator today. May I know, whom am I chatting with?
You: HELLO THIS SYED TANVEER
Brooke: Hi, are you here to place an order?
You: NO I NEED MY MONEY BACK
Brooke: Please briefly explain the exact issue you are having and I'll be more than happy to assist you come to a satisfactory solution.
you: TO WHOM MAT IT CONCERN My name is SYED TANVEER I am really very shocked this morning when I received my chase master card statement in which it stead that your company withdrawn USD 207.48 on September, 20, 27 and 28th. This is a fraud let me clear you one thing just for the sake of your advertisement during web surfing I ordered trial order via net on August 22nd in which your company mentioned the trial order absolutely free you have to pay only shipping charges as soon I paid the amount USD 7.90 through my master card its appeared we have to charged USD 7.0 for insurance I tried to cancelled the transaction but its already gone after two days I received the call from your company for the order confirmation I told the lady I am so disappointed that you guys charging this much for the free trial order I told the lady I did a big mistake but make sure I am not interested in this product in future and after this free trial order you delete my name from your system I am no more interested and she said o.k. but today on October 19th I was quite surprised that with out ordering any product even though I did not received any product after trial order how come you guy's charged from my master card account ending with-9079 with the following transactions': 09/20/09 09/22/09 pristinehlth - [protected] CYP USD 79.28 09/27/09 09/29/09 pristinehlth - [protected] CYP USD 79.28 09/28/09 09/30/09 pristinehlth - [protected] CYP USD 48.92 TOTAL: USD 207.48. Since last three days I am trying to contact your customer service toll free number [protected] but the only massage relayed that all our agents currently busy even though I hold the call for few hours but no one being contacted me I have a full privilege to take any legal action against your company for such kind of fraud and using my card with out my consent or prior my approval. This is absolutely stealing of customer loyalty. If I did not received the feed back from any one from your company within 24 hours I have reserved the rights to go for a legal action. Thanks. SYED TANVEER e-mail:[protected]@yahoo.com Ph.[protected]-2693
Brooke: One moment please while I locate your account information.
You: HELLO IS ANY BODY THERE
You: HELLOOOOOO
Brooke: We have charged $14.90 on Aug 30, 2009, for the shipping and handling.
Brooke: $79.28 on Sep 20, 2009 for the product, you already received as trial.
Brooke: And after that we have charged you $79.28 on Sep 27, 2009 and sent 3 months supply to you.
Brooke: Nothing after that.
You: but I did not ordered for any thing after trial order even though I did not received any three month supply do you have any proof
You: I need a contact number for some one who directly involved in this matter
Brooke: Your order (three months supply) has been shipped to you on Sep 29, 2009.
Brooke: To get assistance via phone, please call at this number: [protected]
Brooke: They are available 5:00 AM – 8:00 PM (MST) Monday to Friday. On Saturdays, they are open from 8:00 AM – 5:00 PM (MST). They are closed on Sunday.
You: I DID NOT GET ANY THING
You: DO YOU HAVE ANY TRACKING #?
Brooke: No it has been shipped through regular mail.
you: SO YOU THING I AM LYING ONCE I TOLD YOU I DID NOT GET IT THAT MEAN DID NOT GET IT I NEED MY MONEY TO BE CREADETED IN MY ACCOUNT ASAP I AM NOT INTREASTED IN THIS PRODUCT
Brooke: You have been removed from the auto ship program and you will not be receiving any further shipments.
As per the Terms and Conditions which you indicated that you had read and agreed to before placing your initial order, you were charged the first of three discounted monthly installments of $79.28 for the three month supply of Dazzle Smile Teeth Whitening which you have received.
Your cancellation number is:
Brooke: 591456
you: PLEASE CLOSE THIS ACCOUNT FROM YOUR SYSTEM ASAP AND CONFIRM ME VIA E-MAIL THAT MY MONE USD 207.48 BEING CREADETED TO MY MASTER CARD ACCOUNT I WILL BE HIGLY APPRECIATED IF YOU RESOLVED THIS ISSUE NOW SO ICAN SLEEP WITHOUT THIS MUCH MENTAL STRESS PLZ PLZ PLZ.
Brooke: Need not to worry, you have been permanently removed from the auto ship program of the Dazzle Whitening teeth and, you will not receive or charge for any further shipments
You: BUT AS I MENTIONED THAT I DID NOT RECEIVED ANY THREE MONTH SUPPLY SO WHY SHOULD I PAY PLEASE TRY TO UNDERSTAND IF IN FUTURE I RECEIVED ANY THING I'LL SEND YOU BACK BECAUSE I'M NOT INTREASTED
You: I HOPE YOU WILL RESPECT THE CUSTOMER CONCENT AND ALWAYS REMEMBER CUSTOMER IS ALWAYS RIGHT.
Brooke: How many shipments did you receive after trial shipment?
You: ONLY ONE YESTERDAY ON OCTOBER 19TH VIA LOCAL MAIL ORD.REF. #DA3035-# [protected]
You: WHICH IS SEALD NOT YET OPEN
Brooke: Yes, it is your three months supply which you have received on OCTOBER 19TH.
you: BUT I AM NOT INTREASTED I AM NOT SATISFIED WITH RESULT OF TRIAL ORDER SO I WANT TO SEND IT BACK TO YOU THROUGH REGISTERD MAIL WITH MY OWN EXPENSESS
Brooke: Ok, you can return it back.
Brooke: For complete return information you have to call at below toll
free number and you will get complete assistance.
Brooke: We are unable to process return requests via live chat because of privacy and security reasons.
Brooke: Please contact our member support staff at our toll-free number for all return information:
Brooke: The number to call is [protected]. They are available 5:00 AM – 8:00 PM (MST) Monday to Friday. On Saturdays, they are open from 8:00 AM – 5:00 PM (MST). They are closed on Sundays.
You: GIVE ME THE ADDRESS I REALLY APPRECIATE
You: LET ME KNOW TO WHOM I ADDRESS
Brooke: Kindly contact our phone support they will assist you better regarding your query.
You: please kindly advise them to take care this matter as you did should I give them our chat ref or did talk to them again as I does with you please advise
Brooke: You can provide your cancellation number to them and you will get complete assistance.
Brooke: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Brooke: Please feel free to come back for any further assistance.

This is a total scam. My story is the same as everyone elses on here. If you cant get rid of the charges.

DEACTIVATE YOUR DEBIT CARD, or SHUT DOWN YOUR CREDIT CARD AND ASK FOR NEW #!

Thats what I did. Thats the only way to stop the spiderweb of charges, scams and lies.

The other company you will get phone #"s for if you dig deep enough is iHealth and Wellnes in Phoenix Arizona.

[protected] Dont expect any help from the "customer sevice" people here. But at least its a live body to yell at. I was hung up on twice as soon as I said I was calling about returning a tooth whitnener.

Go to the dentist or purchase a product at retail store< DO NOT GET INVOLVED WITH THIS!