Menu
For Business Write a review File a complaint
Deezer Customer Service Phone, Email, Contacts

Deezer
Reviews and Complaints

www.deezer.com

Learn how the rating is calculated

1.0 8 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Deezer Complaints 8

ComplaintsBoard
M
12:35 am EDT

Deezer Deezer

I have had Deezer for a few years, and I tried to play my music a few days ago and it would not play. I have emailed with them for a few days, and it is like you are talking to a robot. Not answering my questions, telling me to do things, I do them, nothing works, No phone number to talk to them. I am an elderly, disabled person and I enjoyed my music I had on Deezer but I have now asked them to cancel my subscription, and refund my payment of $9.99 I got charged on 8/7/22. I guess they are just too big to care about the little person.

Read full review of Deezer
Hide full review
ComplaintsBoard
J
3:59 pm EDT

Deezer Only showing 40 tracks even though i have downloaded over 500

I have subscribed to the Deezer hifi plan on my mobile and laptop and i have downloaded over 500 tracks simply for the reason that i could listen to my music even if I am not connected to the wifi
when I use my Deezer desktop version for my laptop and when i am not connected to a wifi network this damn app shows me only 40 tracks in stead of 617
I am sick and tired of this, I do not pay 12$ a month to be shown only 40 downloaded tracks out of 617 please fix this problem or I will go to another
streaming service for there buisness

Desired outcome: I am showed all 617 of my downloaded tracks

Read full review of Deezer
Hide full review
ComplaintsBoard
N
9:22 am EST

Deezer deezer family subscription

I paid R89-99 for a Family Subscription on 26 December 2019. This shows as a payment on my Deezer account. However, directly above the invoice, is a block which says I am signed up for the Free version. (Please see the attachment as proof). I queried this via email, and the assistant was unable to help me. A month later I am still on the free version, despite paying for the FAMILY subscription. I would like a refund, as I did not receive the service that I paid for.

Read full review of Deezer
View 0 more photos
Hide full review

Is Deezer Legit?

Deezer earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Deezer to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Deezer is known for their high standards and safety. If you're thinking about dealing with Deezer, it's wise to check how they handle complaints.

We found clear and detailed contact information for Deezer. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Deezer's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Deezer.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Deezer.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Deezer have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Deezer and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Deezer has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Deezer protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
C
6:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Deezer premium package

I have always paid for premium package I have it on all my devices which means I pay separate bills and my wife as well I have not paid this past month and I can not access my music what's the point of paying for a premium package and saying I can listen to music offline when I can not access it after downloading it with my own money and paying the subscriptions months after months

Read full review of Deezer
Hide full review
ComplaintsBoard
T
8:59 am EDT

Deezer deezer premium

I tried to access my deezer premium this afternoon, only to have to verify my cell number. Which was no being accepted on the mobile but was on desktop.

Afterwhich I had to RESET my deezer!

Now i am trying to sign up for premium again and it will not let me coz i apparently have a subscription to deezer premium!

I cannot delete my account either!

Read full review of Deezer
Hide full review
ComplaintsBoard
I
4:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Deezer monthly subscription

To whom it may concern,
I have first come in contact with Deezer in October 2018 as I noticed that I have been double charged from May 2018.
I have provided evidence and my card details. I am requesting my money back and seeking compensation of £200 for the distressing situation I am in and poor case handling.
I am awaiting a response with the case fully resolved by Monday 21/01/19
I will be escalating the matter to the Consumer Ombundesman.

Imeriene Francisco

Case ref:3939497

Read full review of Deezer
Hide full review
ComplaintsBoard
J
1:50 pm EDT

Deezer subscriptions

I have cancelled my Deezer Subscription months ago and I have deleted my app on my cellphone. Now the past few months Deezer has subtracted the subscription fee from my account and I am nog using of Deezers services. Hoe can they just decide to continue my subscription after I have cancelled it? It is completely unacceptable and legal steps will be taken.

Read full review of Deezer
Hide full review
ComplaintsBoard
S
4:02 am EDT

Deezer their service is TERRIBLE

Deezer customer service is awful, the way they treat customers is terrible. When I phoned them I didn't even expect no one to literally listen to me. You know what they did? They held me on mute for all the time I spoke. This is unbelievable. I found out about it when I asked a question, then asked it again. I could hear they were speaking to each other. What the heck is that? So disappointing!

Read full review of Deezer
Hide full review

Deezer Reviews 0

Looks like Deezer has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Deezer, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Deezer complaint handling

Deezer reviews first appeared on Complaints Board on Aug 31, 2017. The latest review Deezer was posted on Aug 9, 2022. Deezer has an average consumer rating of 1 stars from 8 reviews. Deezer has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.9
1844 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Deezer Contacts

  2. Deezer phone numbers
    +33 155 806 900
    +33 155 806 900
    Click up if you have successfully reached Deezer by calling +33 155 806 900 phone number 1 1 users reported that they have successfully reached Deezer by calling +33 155 806 900 phone number Click down if you have unsuccessfully reached Deezer by calling +33 155 806 900 phone number 2 2 users reported that they have UNsuccessfully reached Deezer by calling +33 155 806 900 phone number
  3. Deezer emails
  4. Deezer address
    12 rue d'Athènes, Paris, 75009, France
  5. Deezer social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.