Dell review: complaint 47

first i ordered a refurbished computer and they sent me one with wrong specs (4GB memory instead of 6GB and dual core instead of quad) so i call technical support and i get transfered a total of 10 times, then when the guy finally says he'll help me the line magiclly gets disconected (after more then an hour), i call again and spend another 1.5 hours talking to some idiot who is trying to ### me and telling me thats the processor i ordered (even though its clearly not and the reciept shows it) and try to tell me that the memory is actually 6GB but its only showing 4 because its windows7 32bit (which is completly wrong because i had the 64bit version) anyway after i prove to the ### that he is wrong, he apologies and says ill be getting my replacement with the right specs in a week or two with a sticker to return the one i have.

after about a week i recieve my computer with the right specs but the return label is not included, after using the computer for less then 30 minutes it starts freezing and the monitor and keyboard would turn off, obviously a defective product, i spend another hour on the phone holding for the tech department and finally right when i get the representative line gets magiclly disconnected (AGAIN!) i call back and this time the a rep tells me the warranty on my product is expired and hangs up right away (i still have more then 10 month on it) i call back again and after waiting for some time a rep tells me their system is down and to call back in 2 hours, i call back after 3 hours they tell me to call back tomorow.
obviously they do not care about their customers and dont stand behind their product, after my experiense with them the last couple of weeks i would never purchase a dell again in my life

I remember waiting years wanting my first Dell laptop & finally I got one. It turned out to be one of the worst nightmare w/ a company I ever had. I actually won it in a school contest that I was attending to learn about computers. So it was specially ordered for me w/ upgraded hardware, a large capacity hard drive, speical software, a three year antivirus software package and most important of all a damn good warrenty w/ accidental coverage. I mean I have 4 children all under the age of 8. Would I really be that dumb not to get a warrenty. It's even listed on my recipt for everything I purchised w/ the laptop. Also when I recieved the first 1 the CD drive wad bad and had to be replaced. So they replaced it but it still didn't work right so after 3 months of that I got another 1 that was an upgraded modle. It was perfect w/ the exception it had Windows Vista & I don't need to tell u how crappy that operating system is. Then my 2 year old at the time cracked the screen on it. This is where everything goes straight 2 Hell. When I tell you I spent 6-7 months calling that company for hours upon hours a day. Trying to get them to honor the warrenty I paid for. Only once did I even speak to an American. I never even talked to anyone in the United States. They got me so mad I would be crying on the phone w/ them. When I would call them I would have to pop a Valium or somthing just to speak w/ them. I even called the Attorney General's office in Ohio to file a legal complaint & they told me to stand in line. They already had atleast 250, 000 complaints already w/ the same story I had about honoring warrenties and fixing faulty hardware. I finally got them to send me a brand new one that was pretty nice, but it would never make up for what they put me through. Here's the icing on the cake 2 moths later my laptop got stolen and the forgot to reintall the lowjack software in it so it could be tracked. So I gave up & just went out and got me an HP & ain't had any problems yet...Knock on wood...

I ordered a dell mini netbook computer for my son. The computer arrived in a timely manner, and seemed to be just what I asked for. Unfortunately it wasn't, I tried to set up the computer on my router, but the computer would not display my router on it. I only had the ability to pull my neighbors' routers (4 to be exact), but not my own. All my other computers recognize my router and display them when the connection network is displayed.

I called Dell Cust Svc 3 times after not being able to figure out the router issue; no one, but no one could get me to the proper channels. Several phone calls, a total of 4 hours spent on the phone only to hear a different response form each agent and non stop transferring.

I almost got the issue squared away, because someone transferred me incorrectly and I ended up with this troubleshooter who told me there were missing configurations and generated me a case #. After all those hours on the phone, I was exhausted and couldn't handle another minute of lying and deceit; maybe just ill trained employees.

All the prior agents claimed there was nothing wrong with the computer and to call lynksis; one even said you can get online so it's fine, just continue to use the outside connection. Unbelievable, this company should be paying lawsuits every day of the week.

I finally got an agent that cared and did "some" reconfiguring and said the only thing left to do is to input the "initial settings" and he would be transferring me to the proper department to handle that; mind you I had already been on for 2 hours. This is now a total of six hours with dell over the course of three days! I got to this person and you may have guessed, wrong department, I was told there was a different department to handle issues with the mini laptop; please hold.

Disconnected! The employee called me on my cell phone and said I needed to call back in an hour or so, that Dell was having a phone line issue and she could not input theses "initial settings." How many hours will it take for a company to deal with a situation that should not have happened, this computer was shipped out with missing configurations and Dell has no one in place to input that info, this was an easy fix; Dell would rather kick the can down the road and treat customers like they don't matter. Beef up your staff and regain your customer service compass, Good grief this company sucks!

Last but not least I called to find out what to do to return this 5lb headache and was told I would be charged $38 because they had no trouble shooting record on file, only phone conversations, when I mentioned my case# he said he needed trouble shooting verification on file; WTF! I did not agree to the $38 but I want this piece of crap out of my house! I'm sending it back and would like my account credited the $38 "stocking fee." By the way, the same agent offered me a $25, then $35 refund check on the crap. I guess they take only $35 dollars worth of responsibility knowing the system is not running properly. Manager refused to get on the phone, told me to re-call customer service. Don't use Dell! Don't use Dell! If you have an account, pay it off and use Vision; cust svc is in U.S. and they actually know what they're talking about.

It all started when I purchased a Dell Inspiron 1525 in 2017 or so from Best Buy. Within months of purchase the hardrive died. It happened 2 more times after that only months apart as well. I took it to Best Buy to have it replaced since I was covered. Then shortly after that it started overheating and shutting off. By then the Best Buy warranty was expired but the Dell warranty was active. I went through Dell and they replaced the heat sink but then it happened again just a few months later. The 1525 I bought was defective and Dell refused to admit it. I contacted the BBB to try and have Dell replace the laptop and they put up a fight. They were also very rude and the customer service transferred me from person to person. Finally I spoke to someone willing to replace it but they tried to tell me I had to get a refurbished laptop. I fought that only because with all the trouble I had, I felt it was fair to get a brand new one. Finally they agreed. I got that replacement laptop but found they sent me the wrong charger. The replacement laptop was a Studio 1555 that needed a 90 watt charger and they sent me a 60 watt. After my bad experience with Dell I chose to buy the charger on my own. Shortly after that the battery died. I called Dell Inc. today and all they did was transfer me for 2 hours. They were rude and I didn't appreciate as a customer to be treated that way. One person told me that I did not buy anything from Dell and therefore they can't help me. I BOUGHT the original laptop from Best Buy but it was their product. Dell refuses to stand behind their product and take responsibility. All they know how to do is be rude and disrespect their customers. The man, his name was Kevin said that I didn't buy directly from Dell and all Dell has been doing is helping me. Well duh! It's THEIR product. They should help. Out of all the laptops I could've bought, I chose Dell. Isn't that enough for them to want to satisfy the customer? It's disgraceful and unacceptable. Something needs to be done because I am not the only one who has suffered with bad customer service. Why should we as customers stay loyal to a company that obviously can care less if they have unsatisfied customers. Now I have to shell out a lot of money to replace a battery that's defective after only 6 months. It's not acceptable at all. All I can say is if you buy a Dell...BUYER BEWARE!

Should have bought any brand - but a Dell. Impossible to get through the maze of people who can't or won't help.

The Dell W4201C, has been an issue with my family since purchase. Within the first year under warranty they replaced it due to the HD portion of the unit failed. Now after being in storage for about two years . We unpacked it and after a few days it started with the bottom half of the screen going black... Dell shame on you for such a poor product... You too can fall because of your lack of product performance. Just a note: the tv we replaced was a twenty year old RCA console ... I do think a class action would be great...

Bought an Inspiron 7506 2n1. I barely moved it on my table and noticed that the bottom is all scratched up. The material is very poor quality. Called Dell customer service which is now only in India (?) and they said that it has been more than 30 days so I can basically fly a kite.

I paid a good sum for this machine and expected to use it for many years.