Valve
Reviews and Complaints

I rarely publish reviews, but when I do, it is usually because something is truly horrible. Whatever unfavourable feedback there is about Steam support, I believe it is accurate. They don't care about their userbase; if you have an account issue, like mine, you'll have to suck it up and kiss your account goodbye because they won't even help you recover/reinstate it. The worst part is when they blame your email provider and avoid answering your concerns, or worse, when they close your ticket without fully addressing the issue at hand.

Consider the enclosed evidence of poor customer service from Steam Support.

Logging in: https://i.imgur.com/HiUKsr8.png

Error upon login: https://i.imgur.com/XMafZ8v.png

Proof of poor customer service: https://i.imgur.com/MJAVPzy.png

I experienced 2 cases of moderator abuse and lack support shortly after.

The first case.

I commented in the forums and replied to a comment that was off topic then I got punished even though the comment I replied to was off topic. but then there was another off topic comment this one was breaking several other rules. this one made within 30 minutes of my comment and was 1 comment away(meaning right before or after mine). both these comments remained and users who made these comments were unpunished and me and me alone was punished despite the moderator undoubtably saw all 3 comments and all were breaking the rules and only 1 comment was removed and the user punished(this means a moderator saw 3 rule breaking comments and chose to punish 1 comment that broke 1 rule and ignore the one that broke 3 rules and ignore and another rule breaking comment). When a ticket was submitted it was ignored.

The second case.

I was once again commenting on forums and got punished this time my comment didn’t break any rules. In this thread many users were insulting and flaming other users. However I remained able to reply without insulting or flaming the other users. Only my comment one of only few in the thread devoid of insults was removed and me one of the few users who was not flaming or insulting others was punished. This was either a obvious mistake or a clear and obvious abuse of power I didn’t know which and didn’t care. So I submitted a ticket to support obviously as I thought it was an Obvious mistake and that it would be quickly fixed however steam support ignored and closed my ticket without resolving the issue.

Then I tried to search the internet about what I should do. Then I stumbled upon more then I could count of cases where steam support was unacceptable. I have seen many users with severe issues ones that could cost 100s or 1000s of dollars and steam support ignored the users tickets. And sometimes steam support will even threaten users luckily I haven’t been threatened by steam support but I’ve been to scared to make another ticket as they may threaten me or even just remove my account from steam entirely. Then when searching for a solution I came across places like this in hopes that I may have my issue resolved also to hopefully have valve fix this issue for users and bring this issue to light for other users who haven’t experienced this issue yet. Further more to show everyone how severe and serious of an issue this is.

This issue is unacceptable. I have seen many terrible support systems. but they almost always eventually fix your issues. But steam support Completely ignoring the users issues and costing users 100s or 1000s of dollars and destroying steam is completely unacceptable.

I'm writing to complain to you about how your stupid timing for steam updates interfears with gaming and games why is it i was disconnected from a game and thier server DUE to YOUR maintanice updates why the hell do you always schedual it for 3 pm pacific time that is simply asinine and to make matters worse you cant play a game DURING your schedualed maintanice because it requires a steam connection.

This is unacceptable

06.11.2022 I bought Gloomhaven + DLC on Steam.

This product is not what I expected.

In your refund policy you state that you look into it on a "case by case"

basis. I have only managed to get automated responses.

I have played the game for 9 hours and 20 minutes, time was spent trying to figure out what was going on in the game.

How can you expect someone within reason to experience a game

like this within the 2 hours that is your "policy" for refunds.

It is not fair you have to admit.

Hello,

I created a steam account using the only information they required which was my email address which required me to click on a verification link sent to my email which I completed that requirement. I was then able to download and install steam on my laptop. When it came time to login to my steam account in order to redeem and install the four steam final fantasy games I purchased from green man gaming the steam application asks me for a password which doesn't exist and was never issued to me when I created my steam account nor was I given the option to create a password, username etcetera. I attempted to utilize the help on steam to recover my never issued to me password and was told that no account exists under my email address despite it being the exact email address I created the account with and received the account verification email link from steam. I spent a total of $30.50 between two orders on green man gaming website to purchase the steam version of final fantasy 3 for windows pc on one order and the steam versions of final fantasy 7, final fantasy 8 and final fantasy 9 for windows pc on another order. I followed all of the instructions included with my purchase of these steam games from green man gaming in order to create a steam account and download the steam program in order to redeem my four product keys and install the four final fantasy games I purchased. Unfortunately i'm told that my steam account doesn't exist despite following every step and prompt and requirement when creating it. There is absolutely no contact information for steam on their website to address ny issues as no email address, no physical address, no chat feature and no telephone number listed on their website. There is a link to click to contact customer support but it requires you to login to your steam account which I am unable to do because they never issued me a password to login and have no records of the steam account I created. I've made multiple attempts to create the steam account again which requires only entering an email address and clicking the account verification link in the email they send you and in the 2 additional attempts to create an account the verification emails for both were nothing buit an empty email with no link to click in it like the original email I received from them had to verify my account. I went to that original email again after being told that my account doesn't exist and clicked the verification link again and a browser window opened up with the message that this account has already been verified. I've never heard of steam before and I imagine that's because it's another fly by night company that sells "air" in order to rip people off. Green man gaming doesn't refund orders once activation keys for the steam games you purchased from them have been issued and I imaging that green man gaming and steam are owned by the same parent company and work together to rip people off. I will be filing a separate bbb complaint against green man gaming.

I have two charges from Valve into my mastercard credit card for $14.83 and $31.79. I have not authorized these charges and I do not even have an account with this Valve company.

On 08/02/2022, I purchased a Steam wallet card for $200 from Best Buy in Lake Geneva, Wi. Store #1489. I took a picture and sent it to my boyfriend in the military overseas as a present. When he tried uploading it, it said the code had already been redeemed. He told me to go back to the store. The card has been used. He took a picture and sent it back to me. I went back to the store, showed them it was already redeemed and the store said they couldn't do anything, so I had to purchase another $200. This time I did four $50 cards. We uploaded one at a time at the store to make sure. I called Steam [protected]. I left a message. No call back. How do I get my $200 back? Absolutely no customer service. When I tried the website, I have to have a Steam account, which I don't have. My boyfriend is currently serving in US military in Syria. I'm stuck in the middle here. I want to know how a new card has a used code.

Hi. My card has been charged 10 times with amount of 900,000 IDR or 62,64 USD and 1 time with amount of 3.83 usd. Total 9,954,999 IDR or 692,91 usd has been deducted from my card. I have never accessed or purchased anything from steam nor did I know about your company before. Here are the transaction details.

STEAMGAMES.COM

4259522985Hamburg

**** ******* 8943

Amount

IDR 54 999

Transaction date

Transaction ID

2 Apr 2022 01:41:09

202204010001GTW0279498

Steam Purchase

******** **** 8043

425 952 29

Amount

IDR 900.000

Transaction date

Transaction ID

2 Apr 2022 01:42:22

[protected] GTW0279584

STEAMGAMES.COM

4259522985Hamburg

**** ******* 8943

Amount

IDR 900.000

Transaction date

Transaction ID

2 Apr 2022 01:42:45

202204010001GTW0279636

STEAMGAMES.COM

4259522985Hamburg

**** ******* 8943

Amount

IDR 900.000

Transaction date

Transaction ID

2 Apr 2022 01:42:56

202204010001GTW0279640

STEAMGAMES.COM

4259522985Hamburg

**** ******* 8943

Amount

IDR 900.000

Transaction date

Transaction ID

2 Apr 2022 01:43:09

202204010001GTW0279664

STEAMGAMES.COM

4259522985Hamburg

**** ******* 8943

Amount

IDR 900.000

Transaction date

Transaction ID

2 Apr 2022 01:44:27

202204010001GTW0279790

STEAMGAMES.COM

4259522985Hamburg

**** ******* 8943

Amount

IDR 900.000

Transaction date

Transaction ID

2 Apr 2022 01:44:38

202204010001GTW0279804

STEAMGAMES.COM

4259522985Hamburg

**** ******* 8943

Amount

IDR 900.000

Transaction date

Transaction ID

2 Apr 2022 01:44:49

202204010001GTW0279824

STEAMGAMES.COM

4259522985Hamburg

**** ******* 8943

Amount

IDR 900.000

Transaction date

Transaction ID

2 Apr 2022 01:45:01

202204010001GTW0279842

STEAMGAMES.COM

4259522985Hamburg

**** ******* 8943

Amount

IDR 900.000

Transaction date

Transaction ID

2 Apr 2022 01:48:12

202204010001GTW0280100

STEAMGAMES.COM

4259522985Hamburg

**** ******* 8943

Amount

DR 900.000

Transaction date

Transaction ID

2 Apr 2022 01:48:22

202204010001GTW0280130

Steam Purchase

******** **** 8043

425 952 29

Amount

IDR 900.000

Transaction date

Transaction ID

2 Apr 2022 01:42:34

[protected] GTW0279612

On 3/20/22 I received a fraud alert from my credit union indicating charges for the purchase from a company I have never heard of and for stuff I would never use. I am not a gamer and there is no one here to use these products. They attempted to get almost 1100 bucks but were only able to get 99.99 I have attempted to contact this “company” but of course no one responds. I contacted the Attorney General of Washington state and filed a complaint with them. They indicated they have approximately 100 complaints. EVERYONE NEEDS TO FILE A COMPLAINT.

Woke up to find my bank account completely empty a total of 4 transactions costing 581.80

Like many of the people here, I was scammed and robbed by your website. I am beyond disgusted that you are still functioning after so many years and people that you have robbed. I do not understand how do you sleep at night, seriously. I was charged with 11 transactions , the amount of which for approximately 1020 euro. This is extremely big amount for my lifestyle and you caused serious damage in both my mental state and my physical survival. But I guess you do not care about it. I will absolutely make sure to file a complaint in police station as well and meanwhile demand full refund on my account. Shame on you

Today 26 February there were 2 fraudulant transaction on my credit card which I knew nothing about. I have not joined steam and i have no username or password. How is this possible. FNB :-) R3164.49 reserved for purchase @ Steamgames.com 4259522 from card a/c..869000 using card..9116. 26Feb 11:41

I'm am writing a complaint about this valve steam purchase charged in my credit card account. That is made in Canada but is processed in foreign or international countries. I didn't know anything about this valve or what is that steam purchase that charged my credit card account four times about 20 hrs. ago. And also there steamgames.com 4259522 charged my credit card last February 14, 2022, $27.29. And there is some valve steam purchase they charge me like $75.00. And I don't remember that I have created or subscribed to any online games or downloaded them. Please I want my money back and I don't like any charges on my credit card in the future. Thank you.

While browsing the store in big picture mode, I came across a game called "squid girls". Assuming it to be a game about the actual tv show "squid games", I opened it in front of my little sister. It was PURE PORNOGRAPHY. While I'm not against games like these existing, I would want an option to prevent these titles from showing up. This happened February 7, at about 7:25 in the evening.

A few weeks ago the support team of a game on Steam told me to request a refund since they refused to help make their game playable again, so I did. I was well beyond Steam's limitations as stated in their refund policy, but the support of said game told me to do it and Steam's refund policy explicitly states that requests beyond the limitations won't be automatically dismissed.
Then the request was automatically didmissed. Twice. Without anyone ever taking a look at it as was actually promised in their own refund policy which they even link in their automatic dismissal.
Since the refund system didn't provide any other options and something was obviously wrong with their system doing the opposite of what they stated in their policy, I directly contacted Customer Support employees of Valve via email.
They confirmed that the dismissal was indeed automatic and noone looked at it. They confirmed that the system is supposed to dismiss requests automatically when past those limitations. And they confirmed that their policy is supposed to state explicitly that requests beyond the limitations won't be dismissed automatically.
That shocked me quite a bit and I wanted to know why that was, as the policy could be easily amended to not deceive customers and deceiving customers wasn't necessary.
They refused to answer that question and then proceeded to ignore my ticket and only gave answers akin to internet trolls instead and closed the ticket when they noticed that that wouldn't scare me off.
(e.g. "Why would you purposefully deceive customers? You can easily fix it by adding a sentence to the policy or removing one and it would then reflect the actual system." "You are beyond the limitations of the refund policy." "I am well aware of that, always was. I wonder why your refund policy would contradict the way the system works on purpose." "You played the game before you stopped playing it and even unlocked some achievements when you played it." - actual Steam Customer Support responses to said questions, I can't even make something like that up)
After recovering from the shock brought on my an asinine response like that, I proceeded to write emails to the other Valve Customer Support employees and later even the CEO himself to ask about what on earth was going on there, but they refuse to respond even weeks later now.
I proceeded to open another ticket to get another Steam Customer Support employee to actually look at the ticket and give a proper response, but they all ignored the content of the ticket and mindlessly copied random F.A. Q. responses that were entirely unrelated to the content of the ticket.
5 of 5 support agents that 'responded' to the ticket did not respond to the ticket.
Looking through other complaints here that also seems to be the standard MO for Steam Customer Support too.
For me it was the first time contacting them and also the last as I moved to Epic since then.
I still can't understand why they would intentionally deceive their customers for no discernible reason whatsoever and only troll in their responses instead of answering properly.
All they do is waste the time of their customers and their own and tick their customers off to make sure they won't be supporting Valve anymore in the future and I can't see possible benefits of that.

Got 10 fraudulent transactions from steamgames.com on my debit card, never open a gaming session or even order anything around games. Bank is looking to it as e are close to NZD 2100.
The transactions have been all done in a couple of 3 minutes, I even don´t understand how the bank can´t intercept automatically that it is a scam. Each transaction was for an amount of NZD143.43 and before it happened, I got notified of a refund of NZD 58 which never shows up on my account, perhaps the scam started there.

Steamgames has defrauded me of nearly 2k.

Last night a had four transactions go off on my cheque card - all within 3 minutes. They were actually transacting while I was on the phone to my bank to stop them. We eventually cancelled my card.

This company should be closed down and BLOCKED

I see posts as far back as 2019 about the same company. Why are they still allowed to operate?

they just charged 9 x $100 on my cc account., luckily I saw the charges coming in and immediately called my bank. 7 charges under steam powered and 2 under steam games

from the thread I see its been going on for many years with this company, my bank informed me that they received more calls during this weekend.

the hassle of getting a new card and having this one blocked till they sort it out during this pandemic is just awful. horrible people that are behind this

why isn't any law enforcement stateside doing anything about this, they should start suing this company,

does anyone know their legal address?