CB Airlines and Air Travel Delta Air Lines Double charging

Delta Air Lines review: Double charging

preciousj-chea of winnipeg, CA

Jul 13, 2024 10:31 pm EDT

Verified customer

Featured review

Itinerary no. [protected]

confirmation code gbg0z2.

To whom it may concern,

i am writing to express my extreme frustration and disappointment with the service provided by your staff .

I purchased a ticket through expedia under delta airline for the amount of $498.90 of 3 travellers. After few days i received an email from delta airline for trip details. On the information given to the email it stated for only felina salmon . I did not see the names for my kids precious- hannah macalino and sparkle- samantha macalino. So i called expedia . I told them i made a payment for 3 travellers one for senior and two for under age minors. Then i got forward through delta airline and i spoke with one for reservation desk his name is riche. He told me that i need to pay for the amout of $333.68 because the ticket was only for one person. I told him that it says on the receipt for 3 travellers, and that precious macalino and sparkle macalino have no tickets , therefore unless i have to pay for the amount of $333.68 thats the only way he will issue the ticket for their airline ticket. I said how come they never told me and no one called to inform me . He said they called me but i never received a call from delta airline that it did not go through. I said i have the receipt from expedia . I have no choice to pay the amout of $333.68 ohterwise my kids will left out in los angeles by themselves . My frustration with your staff is outragous becuase if did not check the status a few days before their flight then my kids will unable to come home becuase of the error made your staff . I called expedia and they told me that i have to complain because i got double charge by your company, and they have to refund me for the amout of $333.68 . I can provide all the receipt . I look forward to resolving this matter intantly. I am asking to provide a full refund .

With kind regards,

shirley macalino

Claimed loss: amount of$333.68

Desired outcome: please refund

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Chile

More phone numbers

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contactus.delta@delta.com

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Support

Delta Air Lines address

Dept. 980, PO Box 20980, Atlanta, Georgia, 30320-0980, United States

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Nov 19, 2024