United Airlines
Reviews and Complaints

I recently paid over $11K for a round trip business from San Francisco to Paris, and the entertainment system didn't work. Pretty much non-functional the whole trip. Nothing like spending a lot of money for a crappy experience. Their "solution" was a $50 credit. I had been avoiding flying United since having bad experiences several years ago, but recently thought I would give them another try. Should have flown Delta! AVOID FLYING ON UNITED AT ALL COSTS!

After reading numerous reviews from customers, it is evident that United Sales & Service falls short in providing satisfactory services. Customers have reported consistent delays, terrible customer service, and a lack of accountability. From delayed flights to rude staff, the overall experience seems to be highly disappointing. It is advisable to steer clear of United Sales & Service and explore other options for your needs.

I purchased a "United Package" which included flights, hotel, and rental car. Thinking that I was dealing with United Airlines. United Airlines transferred me over to United Package and even though I accessed the UNITED Package from the United website, they had transferred me to another organization without telling me that this organization was not associated with United Airlines. From then on, the nightmare began. We signed up for economy plus seats but when we got to the plane we got economy seats. Fraud by omission. United Package does not have economy plus seats. They did not inform us, nor were we able to get any other seat assignments, boarding pass information, etc. We were charged $90 dollars for required valet parking at the hotel. And Budget rent a car just sent an additional bill for $143. USD. United Airlines states that they are not associated with "United Package" and that it is another organization. Prior to the trip, without any information, we attempted to contact United Package, but both email and telephone were unavailable. This is not the end of our fraud by omission charges. Talking with United today after returning home, they have got it so rigged that there was no way to correct the fraud by omission so present in this United Package scam. They have it wired to a "T" and it is a total scam. Be warned!

My experience with United Airlines was absolutely terrible. I had booked a ticket for my parents to travel from Delhi to Canada with a layover in the USA. However, at the time of booking, there was no information provided that my parents would require a USA visa if they had a layover there. Despite calling the airline multiple times and explaining the route to them, nobody informed me of this requirement.

When my parents arrived at the airport, their entry was denied by one of the airport agents, stating that they could not board the plane without a visa. I was left in a state of panic and had to book another flight for almost $6000 on the spot. My parents were stressed and stranded at the airport, while I was here, unable to help them. We had a family wedding coming up, and my cousins were unable to attend because the new flight arrived two days later.

The stress and problems my parents are facing right now at the airport are unbearable, and nobody seems to care. I called the airline for a refund, and one of their agents assured me that I would receive a full refund and compensation. However, nobody called me back, and when I called again, they said that they could not process a refund and offered me credit instead. Why would I take credit after this terrible experience?

My parents do not speak English, and they are old, waiting at the airport for the whole day. I am here, full of stress, calling the airline again and again, and every time, the agent says something different, misguiding me repeatedly. I would not recommend anyone to take this flight. My mother is a heart patient, and the stress she is having is unimaginable. United Airlines has almost cost me $9000 Canadian dollars, and I am financially and mentally disturbed because of them. They are not helping me at all, and it is frustrating.

In conclusion, I would advise anyone to avoid United Airlines at all costs. They are careless, unprofessional, and do not care about their customers. My experience with them was a nightmare, and I would not wish it upon anyone.

United Airlines is usually a pretty good airline, but I had a recent experience that left me feeling a bit disappointed. I was on a business trip with a co-worker in early April 2018, and we both had TSA precheck. However, while I had no issues getting through security quickly, my co-worker was not selected for precheck even though he had paid for it months ago and had given his KTN to our company travel service. When he asked the United staff at the terminal about it, they said they could see his KTN but he was "not selected" for precheck. This was really frustrating because he had paid for the service in advance and it was supposed to be guaranteed.

I was a bit paranoid about electronic glitches, so I checked my precheck status on the United website a few days before our trip. At first, it wasn't linked to my ticket, but I was able to attach my frequent traveler number and get it sorted out. So my advice to anyone flying United is to be really compulsive about checking your precheck status if you've paid for it in advance, or you might end up like my co-worker and not get the service you paid for.

Another issue we had on this trip was a delay in our connection. We arrived at the gate thinking we had 20 minutes before boarding, but there was no announcement about any changes in boarding or take-off time. There was also no notification on the United app or by email or text. We ended up boarding 30 minutes late and taking off an hour late because the plane we were supposed to take was late arriving. The worst part was that we missed out on some work activities later that evening because of the delay. We were staying at a hotel that was only a 10-minute ride away, so if we had been on time we would have had plenty of time to register and participate in the activities. But because of the delay, we only had 15-20 minutes, which wasn't enough.

So my advice to anyone flying United is to be proactive about inquiring about delays, because you might not get any notification at all. It's really frustrating to miss out on things because of a delay that you didn't even know about. Overall, I still think United is a good airline, but these experiences have made me a bit more cautious about flying with them in the future.

Me and my fam love to travel and we book lots of trips every year. But cuz of the Covid19 pandemic in 2020, lots of our trips got cancelled and it was not our fault. I booked flights with Delta, American Airlines, United Airlines and JetBlue. All of them wanted to give me a flight credit at first. But I had to talk to some reps and write a letter to get a REFUND from Delta and JetBlue. American Airlines had a form on their website for refund requests which was easy to fill out. They approved my refund request after a few days and I didn't have to talk to an agent.

But United Airlines was a different story. They didn't want to give us our money back for the flights we couldn't take. United Airlines says they're the best airline, but I don't think so. Out of the 4 airlines I dealt with during the pandemic, United Airlines was the worst. I won't be buying flights from them anymore and I'll tell my friends and fam not to either. They're taking advantage of people who are already struggling cuz of the pandemic by keeping their money and not giving refunds.

There are so many people who are mad at United Airlines that there's a Facebook page called "Complaints against United Airlines". You can read about other people's complaints and problems there too.

Don't believe United Airlines when they say they're the best airline. I'm really disappointed in them for not being ethical or understanding how hard the pandemic has been on people who want to travel.

Save yourself some money, energy and peace by not flying with United Airlines!

Me and my daughter flew to San Antonio from Knoxville to attend my grandson's graduation from Navy A school at Joint Base Fort Sam Houston. We had a good time there, but the return flight was a nightmare. There was a weather event in Houston, which delayed our flight. But United Airlines put us on another flight into Houston without us even asking. We were happy about that, but then we sat on the tarmac for around 2 hours. The pilot said that the plane was overweight due to fuel, passengers, and baggage, and that they needed volunteers to deplane. He also said that he had never experienced such a situation in his 25 years of flying. Eventually, enough passengers volunteered to deplane and the flight departed for Houston.

Once in Houston, we were informed that our flight to Knoxville had been canceled and rescheduled for the next day. It was already around 10 PM. My daughter stood in line at the customer service desk, but it was closed before she reached the front of the line. There were 85-100 people in line. I contacted United customer service via phone, but the customer service rep I spoke with was hateful and rude. She informed me that, because our flight was canceled "due to weather", we could request cots to sleep in the airport or we could get our own hotel. We got an Uber to a hotel and spent the night, and arrived back at the airport the next day.

The new flight went from Houston to Dulles. At Dulles, we boarded a very small Embraer via stairs from the tarmac. It was raining and the metal stairs were very slippery. When I got to the top of the stairs, the flight attendant told me, very rudely, to go back down the stairs and gate check my backpack, which was the size of a purse. I was wearing two leg braces and barely made it up the steps to begin with because of severe osteoarthritis. The gate agent could have asked me to gate check the backpack. Someone on the ground could have asked me to gate check the backpack. No one did. Just the rude flight attendant. Luckily, my daughter was a few people behind me and could take the backpack back down the stairs. Again, in the rain.

After all this, United Airlines sent us each a $150 travel voucher. That is the last thing we want. We do not plan to EVER fly United Airlines again, under any circumstances. It was a terrible experience, and we felt like we were treated poorly by the airline. We understand that there are weather events that can cause delays and cancellations, but the way United Airlines handled the situation was unacceptable. We hope that they can improve their customer service in the future, but we will not be giving them another chance.

United Airlines has recently implemented a new policy at London Heathrow (LHR) and Paris (CDG) airports that has caused quite a stir among Business First flyers. Passengers who pay a premium for a Business First seat or upgrade using miles or a Global Upgrade voucher will now be charged double the required passenger tax, which amounts to an additional $111.20. This fee is collected by United but paid to the airport, according to a United Premier 1-K Supervisor named "Christy." While this tax has apparently been in place for months, it is only levied on outbound Business Class passengers at LHR and CDG. In other words, inbound passengers originating from other airports will not be subject to this fee. This news has left many passengers feeling frustrated and disappointed, with some even advising others to avoid London Heathrow Airport altogether.

If you do find yourself traveling through LHR, be prepared for a potentially lengthy transfer process. Minimum connection times used by airlines and travel agents are often inaccurate, as one passenger discovered on August 22nd. Their transfer from Terminal 4 to Terminal 2 took a full two hours due to the lack of cooperation between their arriving and departing airlines. This involved going through Immigration, waiting for their bag and going through Customs, transferring from T4 to T2 on the Heathrow Express, checking in, going through Security, and going back through Immigration. If the passenger had been able to interline their bag, they would have saved time and only had to go through Security. However, the minimum check-in time of one hour before the flight combined with the two-hour transfer process made for a full three-hour minimum connection time between terminals.

Finally, one passenger had to upgrade to Business First and pay the additional fee due to a medical condition caused by too many long-haul flights in Economy Class over the past six years. Despite being a Premier 1-K flyer and paying a premium for their seat, United LHR failed to load their one bag onto the plane. The bag was delivered to Newark the next day but was not given to the baggage delivery service until 10:15 pm, ensuring that the passenger would not receive their bag until two days after they flew. This experience has left the passenger feeling disillusioned with United's treatment of Business First passengers, stating that no matter how much you pay, you're just another sardine in one of their cans.

United Airlines is a complete disaster. They claim to be the best airline around, but in my opinion, they are not even close. I booked my flight six months in advance for a very important event, not even for Christmas. I specifically chose seats at the back of the plane for personal reasons. I received confirmation emails for my reservations and seats, but United changed my flight three times without notifying me. I checked the flight every week, but still, they didn't bother to inform me. Three days before my flight, I found out that my confirmed seat had been given to another passenger, and my husband was left in the original seat. When I spoke to a United representative about this issue, she was completely unconcerned. She suggested that I choose another seat in the middle of the plane, which was not what I wanted. I had made reservations six months in advance to avoid this situation, but she didn't care. She even suggested that I cancel my reservation. But, with Christmas so close, there were no other flights available for my selected date. I had no choice but to upgrade and pay for two first-class tickets to be at the front of the plane and sit with my husband, who has medical problems. This is the kind of robotic customer service that United Airlines provides. They will do anything to gouge your wallet and leave you at their mercy.

The first-class experience was not worth the cost. The trays were not taken away in a timely manner, which made it difficult to use the restroom. I had to contort myself between the tray and seats to get to the restroom. When I asked the attendant to remove my tray, he acted like I had asked him to jump out of the plane without a parachute. I had to stand for five minutes until he finally removed the tray. They offer free hand sanitizer packets to their passengers, but the smell is overwhelming and competes with the cologne and perfume that people choose to wear. It's not a special service, and it's not worth the cost. The legroom is better, but that's about it. First-class passengers get to board first after those who need assistance and active-duty military. But, it's not worth the cost because the plane is not going to leave any earlier, have fewer mechanical problems, or have less of a possibility of going down just because high-paying passengers have boarded first. The flight is not going to leave until all the waiting passengers have boarded, so there's no need to rush.

Overall, United Airlines is a complete disaster. I will never fly with them again. Their customer service is robotic, and they will do anything to gouge your wallet. The first-class experience is not worth the cost, and the legroom is the only thing that's better. I would not recommend United Airlines to anyone.

I gotta say, I'm pretty disappointed with United Airlines. I shelled out a whopping 6 grand for some business tickets to fly internationally, and what did I get in return? A whole lot of stress and frustration, that's what.

First of all, I checked in four big bags at the airport, containing all of my and my three-year-old's winter clothes, our electronics, gifts, personal items, and valuable items. Oh, and did I mention my very necessary medications? Yeah, those were in there too. So imagine my surprise when I got to my final destination and found out that none of my bags were there. I went to baggage claim, but they had no record of my bags. Great.

To make matters worse, my flight was delayed for three hours, and then canceled altogether. I had to trek all the way to customer service, only to be told that there were no other flights until the next day at 6pm. And get this - they didn't even offer me any accommodation. So there I was, stranded in DC with my poor little kid, freezing our butts off in 20-degree weather with no jackets, no medicine, and no change of clothes. We had to take a bus to a random hotel and hope they had room for us. Luckily, we ended up at the closest Marriott.

But the nightmare didn't end there. When I finally got in touch with United about my missing bags, they told me that they thought two of them were still in Brussels (my transit spot), and two were in Beirut. They said they'd follow up with me, but of course, they never did. Every time I called, I spoke to a new agent who had no idea what was going on, and I had to explain everything all over again. It was beyond frustrating.

After four days of waiting, I finally got a call saying that my bags had arrived in Norfolk and would be delivered to my house by 9pm. But guess what? It's now 9am the next day, and my bags still haven't shown up. I called United again, and they told me that they were supposed to be picked up from the airport last night, but now they might not be delivered until tomorrow. And all this time, I've been stuck at home with barely any clothes, no medicine, and no idea what's going on.

Honestly, I'm just so disappointed in United's customer service. It's unacceptable to treat your customers like this, especially when they've paid so much money for their tickets. I don't think I'll ever fly with them again.

I had a really bad experience with United Airlines and I want to tell you all about it so you don't have to go through the same thing. It was a total nightmare that lasted 36 hours and it was all because of United's unprofessionalism. The pilot was inappropriate, the food was expired, the vouchers were fake, the crew was rude, and the staff was incompetent. It was a terrible experience that ruined my vacation to Hawaii and I will never fly with United again.

The worst part was the excuses they kept making. They said there were "staffing issues," "mechanical issues," "work hours," and "fueling purposes." They kept giving us false hope about getting to Hawaii and it was really frustrating. After 10 hours, they finally gave us some expired granola bars and fruit snacks. That's not acceptable.

Then the captain came and made a big speech about how we were going to get to our destination that evening. He even got a standing ovation and cheers. But we still had to wait another 2 hours. When we finally boarded the plane, the stewardess threatened us and said we had to board quickly or we wouldn't be able to fly out. It was clear that we were never going to get to Hawaii.

The captain just taxied us around the runway for half an hour and then said we couldn't fly. It was cruel and there were elderly passengers and children crying. The worst part was the captain's gaslighting. He acted like he didn't know what was going on, but it was obvious that he did.

We were all stuck on the plane for another 30 minutes until we could unboard. The customer service line was really long and the workers didn't know what was going on. They lied and said they ran out of hotel vouchers because they didn't want to deal with the long line. The meal vouchers didn't work either.

We finally flew out to Maui the next morning, but it was delayed by 2 hours. The same captain was there and he completely changed his demeanor because management was around. But we were all still angry. He even bragged about his flying skills, which was really annoying.

When we arrived at Maui, we were held hostage again because no one had pens to fill out a survey. One stewardess yelled at us for trying to stay on the plane longer than we had to. Another stewardess yelled and said we couldn't leave the plane without handing in the survey. They didn't even provide pens!

I would never fly with United again and I suggest you avoid them at all costs. I'm sure there are other reviews out there that say the same thing.

United Airlines is a terrible airline, especially when it comes to their customer service. I fly with them often from Newark to Barcelona, and I have never had a good experience with their staff at the Barcelona airport. They are always rude and unhelpful, especially when it comes to passengers with disabilities or medical conditions.

I have multiple serious medical issues and always travel with medical equipment and hospital documentation. I always call United's Disability toll-free number before each flight to make sure my condition is documented in their system. However, the Barcelona check-in and gate staff always seem to have an issue with me and other passengers who need assistance.

During my last trip, I was met with a female staff member who refused to honor my medical letter for medical equipment or my Crohn's Disease condition. She refused to provide me with my boarding pass because she first said I had too many bags. I had two pieces, my carry-on and my purse. When I told her I only have two pieces - with a medical letter from my hospital for my condition and the request of a wheelchair. She said "she didn't care about my medical letter". And that my suitcase was too big. She wouldn't give me any opportunity to speak and just dismissed me and my medical condition.

When I asked to speak to a supervisor, she yelled across the entire floor to her supervisor to come over, insinuating that I was giving her a problem. Not sure how that was possible being she wouldn't even let me speak. The supervisor, who was not unpleasant, took me over to where you put your carry-on into an apparatus that measures it. It was totally within flight dimensions requirements, and the supervisor went to a different check-in person and provided me with a boarding pass and wheelchair person, who was actually so lovely.

However, once through TSA, we lost each other, and I walked the rest of the way to my gate. When I arrived at the gate, I tried to approach another United male employee to ask if I would be receiving a wheelchair to board the flight. However, in order to do so, I had to step under his barricaded desk of ropes he put up so no one could approach him. I hadn't even reached the gate desk yet when this United male screamed at me across the floor humiliating me as to "who did I think I was approaching the desk by going under the barricaded desk?"

I thought to myself, a passenger in need of assistance with questions regarding how to proceed with my boarding and wheelchair. And just in that moment, the supervisor arrives and says to me, "tiss, tiss, tiss, now this is the 2nd United staff person you've had a problem with". I was just speechless in how this supervisor managed to now try and turn his staff's horrific behavior as my fault.

It is truly appalling, and I have every intention of filing a United complaint on the inappropriate and unprofessional behavior of their Barcelona staff. I hope that United Airlines will take my complaint seriously and take action to improve their customer service.

So, you book a holiday of a lifetime, London to Orlando via Newark and home from Miami to London via Newark to experience Disney. You book via a Travel Agent and through a US tour operator and flying with United Airline. You have tickets so what can go wrong. Well, unknown to me if you travel with United a lot!

11 of our family aged 18 to 80 arrived at Heathrow and were given boarding passes for London to Newark with seat numbers. We were given boarding passes for Newark to Orlando but no seat numbers on 7 of our party just said see agent. We were told not to worry we would be given our seats when we arrive for our connection. The first time we were lied to. See agent means you do not have a seat and he knew it! We arrived for our connection to collect our tickets and were told the plane was overbooked and only four could travel. The four were aged 79,80 as assisted passengers and two girls aged 22 and 18. We were told they can travel but the rest of us not. We had two hire cars waiting in Orlando and both drivers could not travel. They were not bothered about the group of four being stuck in Orlando. We waited ages trying to sort things out. Another family from Spain had tickets for two under 18 children but not the parents. They tried to bribe people off the plane offering first class flights the next day and compensation. We managed to negotiate swapping a driver for the 22 year girl so they could get to the villa. They boarded in floods of tears. Eventually others took the bribes and three others could travel. Four of us were left to wave as the flight took off about two hours late. We stayed negotiating for about three hours trying to get a hotel, transfers and flights on. Eventually we were offered a hotel and transfer and some compensation and put on standby for the next flight and a booked seat 24 hours later. We were sent to a hotel as the next flight had over 20 on standby and we were last on the list. We came back the next day and travelled but had to pay 75 dollars to get back to the airport. They said we could claim it back. We are trying but no luck yet. Eventually after over 36 hours and just six hours sleep we arrived on holiday. It is difficult to explain the considerable stress, anguish and upset this all caused which took days to settle whilst on holiday.

So time to return, we checked in to our flight two days before returning. No email, notification or anything just find out when checking in that our flight home from Miami is cancelled due to technical issues, lack of planes. We are rebooked in the afternoon and spend several hours trying to check in but the bookings are all over the place, some login some not, flights to Washington made then cancelled so a mess. Our Travel Agent got involved and were assured by United all Is fine just turn up. We arrive nervous as anything to check in. Went ok although now we have baggage to pay for as they were not transferred. Can't fix, have to pay and reclaim, we are awaiting a refund! We board the plane late due to a storm approaching and then sit on the runway for nearly two hours, told due to storm problems ahead. Eventually we are returned to the gate and taken off the flight as the crew do not have the hours to legally work and told come back at 9am the next morning. We are told that it is weather related so on your own! We are advised to go and collect our luggage so most people go off to do this. We send a few from our party to collect. We then get a call to say they have gone through security and so cannot return. Good trick to move grumpy passengers away from the desk! They negotiate a return but have to go through full security checks again and leave all luggage. We start the negotiations again and are told to go away. Knowing the system now we made it clear that the issue was not weather related but they had cancelled our initial flight and we would have travelled if not. They eventually agree to rebook for the next day and are given hotel vouchers and meal tickets. They book us on to a new London flight the day after and next lie assure us we definitely have seats on the plane.

We go to the hotel along with loads of passengers and stand in a long line to check in. Four hours sleep and we head back for our flight at 9am. We arrive check in and wait. The flight time comes and goes then eventually the captain advises there will be a delay as the flight crew have not had enough rest. They arrive about an hour later. They are the same crew that was on the flight the night before so why schedule the flight for a time they cannot work. They must have know surely. We fly about 3 hours late to Newark.

Nervous of the problems we go straight to the kiosks and check in. Yes no surprise only five have seats and two on a later flight. They others including the 79 and 80 are on standby likely to travel late next day or day after. We go to customer services and wait about 2 hours in line to sort it out. We make it very clear that the issues are related to a cancelled flight, not weather so they have to help. They sort out flights thankfully with 9 travelling and 2 on a flight a couple of hours later. I am a 49 year old man that generally holds it together but I have to admit sobbing in a corner of the airport with relief. Hours of negotiating, arguing and lack of food and sleep. We fly with both flights delayed due to a medical emergency.

So in summary:
If you fly United think long and hard about doing so. They routinely overbook flights especially in hub airports like Newark. You are just a number and they will tell you anything to get you away from their desk. They care little about the impacts on your holiday.
America is not like Europe. There is little or no regulation of airlines. It's a wild frontier and you have to play the game and be prepared to front up for your rights. A ticket does not mean a seat on the plane and there is no requirement to get you to your destination on any other carriers so they don't.
United tickets have a clause that means bad weather removes all your rights. They will use this as a first excuse at all times to try and get out of helping, do not let them do this.
If you are denied a seat on a plane in America you are entitled to a hotel, transfer, food and compensation in cash or flight vouchers. They will not admit this but it is your only chance of getting help. We found this out on the way there and it was why they helped us on return with fewer issues. Know your rights. You can get compensation.
If you have a problem, stand your ground. We got hotels because we did but many travelling with us just accepted the situation and had to sort and pay for their own hotel and transfers.

I will probably never fly United again. If you plan to then think hard and plan ahead. Totally destroyed our 17 day holiday of a lifetime.

United case Id [protected] IAD BOS1230 July 4, 2023, crews said delay was their fault, 3 aircraft, 2 crews. Equipment problem with first aircraft, no cooling in second aircraft, then crew change. Then third plane was delayed coming from Florida, Finally cleaning crew not called and then was late arriving. It took 12 hours to make a 50 minute flight.

Upon arrival at O'Hare Airport to check in, one of the workers told me I had to check my bag - It is a "legal sized" bag for carry on, which I have used before.

He told me I could not take my purse (regular size) and my bag both on the plane. He said if I could fit my carry on into my purse it would be allowed.

So to avoid confrontation, I checked my bag to the tune of $35.00.

I am boarding the plane and see several women with huge purses and carry on bags as well... just like mine.

I feel I am entitled to a refund for having to check my "carry on" bag!

Thank you,

Linda Pikios

1117 Kingsley Drive

Machesney Park, IL 61115

[protected]

Flight UA2280 O'hare-Jax 10/19/23 7:15 - 10:38

We had booked flights on the 19/07/20 till 23/8/20 Booking no 2264 3442

but this was cancelled due to covid. Unfortunately due to family/medical issues we won't be able to fly until August 2024. we booked through Flight centre in australia, United airlines have had our money since May 2020, and will not credit our $4435-00. we would be happy to travel in August 2024.

I have spoke to several people but I'm not getting any answers.

Hoping we can get this matter sorted

Thank you Michelle

My wife and I were booked on the DFW-DEN_YEG flight on September 13. The flight to Denver was delayed thus we missed our flight to Edmonton.

Denver united staff rebooked us for a flight the next day. We were booked for the night at a Denver hotel, however the hotel did not honor the "text info" given by united thus we had to pay for the hotel ourselves. Other cost incurred were meals and transportation .

How do we go about getting reinbursed for our expenses.

Would appreciate your response.

Emilio Javier.

[protected]@gmai.com

Hi United Airlines,

We have been flying UA for many years from NY to IAH.

This time I had a bitter experience at the EWR airport with a person from the

bandage service section.

I had a huge back pain. Asked her if I could get a help getting the baggage on the cart, any sort of assistance.

The reply I got, "If you can not carry a bag, you think we can carry?"

This has tarnished the image of the UA.

The flight number I travelled:

UA 1536, at 07:20 from IAH to EWR. Seat no. 1E.

This complain is to bring your attention, that bad apples spoil the reputation of UA. UA do provide great service to passengers who need help. Particularly, senior passengers.

Best regards

Hello Sir / Madam,

I am writing this to you in regards to my refund with united Airlines.

I bought the ticket in January 2020 right before the COVID and my flight was scheduled for April from San Francisco to Australia.

Since it was COVID I was unable to fly and my ticket was pending. I have contacted my travel agent for the last 2 years and he keeps extending it since it was not the same fare anymore. The ticket increased to double the fare and I can't afford it. Now I can't locate the travel agent since the company is no longer in the business.

Contact the United Airlines refund department and they are declining to refund the money since we bought it through the travel agent.

I will attach the ticket and email information for reference.

Item name Document or ticket number Tracking number

Electronic ticket (Open) [protected] [protected]

Electronic ticket (Open) [protected] [protected]

Please help me!

On my recent flight UA1685 from LIH to Denver, I had requested a gluten free meal. When I received my meal, it was cold and it also contained an obvious wheat and gluten containing item:Rustic Bakery Sourdough Flatbread. When I spoke to the flight attendent, he was very short and said "I did not pack the meals". Also, there was not a dessert item on my tray; all the other passengers had a packaged treat that did NOT contain gluten or wheat. Needless to say I was quite hungry when we arrived in Denver after the 7 hr flight.

Fortunately, I had checked the ingredients on the package or I would have been in the bathroom for the rest of the flight.

I wanted to put my complaint in writing to the way my 19 year old daughter was treated on a flight from Denver, San Franciso and then to Melbourne which was diverted to Sydney. She was basically dumped in Sydney and provide no help or assistance at all after being in transit for over 24 hours. After being on hold to your customer service team for over two hours they advised she was put on a flight at 3.45pm and once again no support or direction on helping transiting to domestic and handling her luggage. She has now been sitting in Sydney for hours and no one offer of help, food, drink or support. I will never travel with United or affiliates again for the way you treated my daughter

Brett Poulton

Virgin Velocity Gold Member.

On June 25th, I left my purse behind at Gate B67 in Denver. I did not realize it was gone until just before landing in Moline. It was quickly found. I filed a claim on June 26th at 9:00am and by 9:20 had received a reply that I would have it the next day. At first I was quite happy with the interaction. The cash that was in my purse was put onto a "ready card" which we discovered had a zero balance. I can provide the account history which shows a purchase the day BEFORE I received my items back.

I have been in contact with the customer care department several times and transferred around to several other departments. Everyone said a version of "It's not my job. "

You apparently have a lot of people working for you who don't want to actually work.

Case #[protected]. Please check into this and give me some kind of feedback. KQH88279 mileage plus member.

The Flight was delayed on 8/12/23 and I missed my cruise for 2 days. Flight was suppose to leave 8:30am. We taxi out had to go back to gate due to air was not working properly on the plane. They fix that and we started to taxi again. Then we had to go back to the gate due to IT issues, then ccome to find out that was not true, the captain or pilot had timed out so we had to wait for another pilot. The new Pilot was coming from Chicago and he would get to Newark Airport around 3:00. Flight did not leave until close to 4:00. Me and my husband was in the airport for over 8 hours We had to meet the cruise in Sitka Alaska because we missed leaving Seattle WA. I had to pay for hotel in Sitka Alaska. I would like to get reimbursed for the Hotel stay in the amount of $ 294.00.

August 11 2023 flight ua908 11:00am Amsterdam to Chicago, my wife and I were brought to gate 6a at 8;45 am for our flight, bought in Wc since I can't walk long distances. we were told we told my wife would have Wc assistance in the plane. I checked with the gate personal and was assured help would be there. One person showed up with the in-cabin chair and said he had to have a second person, after 4 or 5 people came and went and most of the plane had loaded, I took my wife and our carry-on luggage. I pushed her to the plane, painstakingly walked her down the aisle to seat 21a as the flight attendant helped by pushing my wife from behind to help her along. My wife has Parkinsons Diseases so walking her is difficult to say the least. After we finally got settled in my wife had to go to the restroom, this is when the flight who helped push my wife to her seat because we were holding the plane up, told me he had an aisle chair to assist her to and from the restroom. My question is why they didn't assist her into the plane in the first place.

Reservations were booked on Jan 2023 for 5 people to travel to Israel on Oct 14, 2023. The agent that I spoke with was Valentino phone [protected] ext 403. I questioned the seats that were assigned at the time of the booking and he assured me that we would have preferred seating at no additional cost and that change would be made closer to the departure date. I have emailed AIRLINE CONFIRMATION, that is who I received the mail confirmation from, after many attempts to reach Valentino at the number provided with not response. After a 30 minute wait for customer service today, I reached a very kind person who tried to help me find out who I could contact regarding this issue. She was kind enough to make the change in our seats for our flight to Tel Aviv but I did not think of the return flights that needed to be changed. I call back and after being hung up on, calling back getting someone who knew nothing, asking for a supervisor only to get someone else ( who was also very kind) who could not help me then being transferred to a supervisor 1:30 hrs later to be told there were no notes in the file so he could not help me. This is not the kind of customer service that I had expected or received when I booked my tickets.

On or about July 31, 2023, I called United Airlines and advised them that since my wife has been recently diagnosed with heart disease, we could no longer travel internationally.

I simply need my funds due to my wife's serious medical condition. The Tracking numbers are [protected] and [protected].

I called United Airlines along yesterday and they advised me that the matter is

"Under review" I have been a loyal United customer for years now and this is the first time I have had to cancel my trip. Does United Airlines really need my $1800.00?

Please help me in resolving this issue.