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CB Airlines and Air Travel Delta Air Lines Flight cancellation by airlines and given hassle to rebook and caused embarrassment
Delta Air Lines

Delta Air Lines review: Flight cancellation by airlines and given hassle to rebook and caused embarrassment

H
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2:57 pm EDT
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To whom it may concern,

I need to file a complaint regarding my booking [protected]. We started coming back as our plan from AMD TO ATL on July 6thand the flight delay was there starting AMD airport. When we got to JFK airport on July 8th we had over 9 hours of hold and we tried to check in way earlier than our flight time to avoid any issue and we came across name issue for VIMAL M DARJI and we had to call and be on phone for hour to fix. Then finally the agent helped printing the boarding passes for all and we went to security check thinking everything was just fine. We were at terminal over 4 hours, and no one mentioned anything about any issue, and we had pass printed by delta already. Then 20 minuets before flight time the delta representative calls us on booth and stating something is wrong in our booking and tickets. I told them that we have this boarding pass printed and security check done so what is wrong with it. I said you call cheapoairand ask any issue you have. The lady then stated don’t worry you are good to go so we went in the flight and after seating someone else comes and stated that something is not right with your booking so we would have get off from flight. We were escorted after we got you seats and we were ready to leave JFK. This kind of mistakes are not acceptable and needs to be justify. They put in delta issue note that MANAGER came and talked to us but in reality no MANAGER came to talk to us. We had to go find out where virgin booth was and talk to them they said there was nothing on their side that need to be fixed. They said DELTA DOES THIS WHEN THYE HAVE OVER BOOKING AND THAT DAY THEY ANNOUCE THAT THEY HAD EXTRA BOOKING AND THYE WANTED EVERY ONE TO GIVE OUR LAGUAGE TO THEM AS THEIR MIGHT BE LESS SPACE. They were dishonest and wrote what they wanted and fixed the ticket without oven notifying it. we came to delta booth to find out if they talked to anyone and fixed it as virgin stated there is nothing they can do. Nothing will make this better or justify but at list apology and refunding the booking has to happen. We felt so embarrass while leaving the flight as everyone was looking at us like we did some crime or we are about harm them. I never felt this kind of way and total embarrassment happened. No sorry or any word will make this better. My booking should be reimburse in full without any question for this kind of hassle. Our total journey coming back home was 48 hours and we got so sick after words and was not able to function for many days. This issue needs to be escalated and used as learning lesson for future trips so no other customers go through this kind of mess and embarrassment. They also lie to CHEAPOAIR that we missed the flight because we were late. In reality we were at JFK for whole night so delta has done lots of dishonesty and cause us embarrassment. I can be reached at [protected]@gmail.com or [protected]. Email is the best way of contact and I would this to resolve asap. total of $2450 credit needs to be done by delta to resolve this case

Claimed loss: 4 bags were missing and they escorted us after bording us in flight that was total embarrassment.

Desired outcome: $2450 credit to resolve this issue

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