Delta Air Lines review: selling companion/buddy passes 112

Dear Folks,

There is a policy in place at "Delta Airlines Inc" and its a Zero Tolerance Policy no matter how long the employee has been working at Delta Airlines Inc.

A employee cannot sell there passes to anyone its against company policy, if you have "proof" of anyone doing that please contact our office at [protected] .

Folks,

Delta Airlines Inc give there "employee(s) eight (8) free Buddy Pass a year that being said if a employee(s) are caught selling these the buddy passes the employee will be fired!

If you know of anyone doing this (and you have the proof) please contact our office at [protected]

Ck Delta policies again "1Golden1" it is soo totally against delta policy to sell buddy passes and the policy says that you can be terminated for this. Thia is a generous benefit Delta allows us to have and you should be proud that you can give them to someone in need, a family member you can trust, because you are also liable for the holders actions while they are traveling on your pass. Behave and do it the right way and don't screw it up for the rest of us who are not stupid enough to sell them,

Ummm...I just wanted to buy a buddy pass so that I could get down to ATL. You all learned in kindergarten not to tattle-tale and that's what you're all doing so...GROW THE [censor] UP! Oh, and sell me a pass!

PZO from Akron, Ohio #powpow[censored]es

I have close to 1/2 million miles and they have screwed me for the last time. Here's my story.

I walked up to the curb side check in and the man that was helping kept repeating that tips were not included in my total cost. Which would have been fine to say it once but over and over? Then he wouldn't give me my ticket or baggage claim ticket until I tipped him! Blackmail is not the way to get returning customers!

On 1/22/11 we were having our newest family member, a kitten we named Snickers shipped to us from Utah. We paid for her to be in a climate controlled cargo & even paid an extra $70 for an expedited service called Delta Dash which should have meant she was the first thing off or on the plane. When we got to the airport, we waited, her flight came in at 8:40, they didn't bring her out to us until 9:30. (50 minutes after the plane landed) She was cold, pale, limp & unresponsive & had blood coming from her nose & mouth. My family rushed her to the emergency vet, but on the drive, she passed. The vet pronounced her DOA, she died from extreme hypothermia, she froze to death. Apparently, what we thought was a warm cargo bin, wasn't. When a plane lands, climate control is lost & she didn't stand a chance for 50 minutes in their cargo hold. If for any reason there is a holdup on the tarmac, our animals are trapped, unable to escape the extreme cold or extreme heat in the summer. Our family is devastated & Delta's response has been disgusting. They valued her life at 50 cents per pound. 50 cents a pound for a life.

Bought my son a ticket home from Houston to Portland for $437 and didn't get what I paid for. He had two layovers, one in Phoenix, the second in Oakland, then he was supposed to fly to Portland. He got to Oakland and his flight had been canceled and the best they could do was fly him home on Tuesday. They offered a room for Saturday and Sunday night but what the heck was he supposed to do for Monday. Long story short I've contacted Expedia who I booked the flight with with no help, and several e-mails later from Delta after a 10 day response from them they offered me a $100 voucher. Why would I want that when I will never fly such a pitiful airline company again. I generally always fly Southwest and only booked the Delta flight for convenience. Delta *** and buyer beware because they don't seem to understand that when you purchase a ticket that it creates a contract, but that is something that they don't have to apparently live by and can do whatever they want with no ramifications legally. I'm not done fighting this and I will take whatever legal measures I can to make them pay dearly for this lack of service.

I flew from New York to Shanghai. I was told that my luggage couldn't be checked in because I arrived 55 min before the flight supposed departure time. The flight was actually delayed 2.30 hours. On that day they didn't accept my luggage to be checked in on another flight to Shanghai. I called the luggage center as soon as I
arrived in Shanghai. I talked to a man called Gabriel that told me to
send my friend who kept my 2 big bags back to the airport to have them checked in on a flight to Shanghai. He said he would write a note the the JFK delta system to let them know. My friend went t0 the airport and he was told that sending the bags without a passenger is a breach of security. That person gave me wrong information because the people at the airport told me friend that it is very clear that this option was not even feasible. I am very disappointed with Delta and the way they handled such a common issue.
The worse part is that my bags would have had time to be check in on the plane since it was so delayed...I suspect the airline to announce the delay after boarding to save some money on compensation to the customer for delay above 2 hours.
I complained on their website and asked for my bags to be shipped to me; they refused and offered to give me a 50 usd voucher for another delta flight...of course I told them to keep their voucher! What is 50 usd when it costed 600 usd to have the bags back!

A Delta employee is selling her companion/buddy pass to "Mark Cooley" who is then using the free flights several times weekly for commercial use. An inquire to Mark's flight habits will clearly show the fraud.

On a series of flights from Manchester UK/Amsterdam NL/Detroit USA/ Las Vegas USA my baggage was lost. Delta insist that you physically send them the claim forms and accompanying documents. This I did on 6th April 2010. Delta (very conveniently) say they never received them. I emailed scanned copies of the documents, and after several weeks of acknowledging receipt of my e-mail, I was told they cannot accept emailed claims. Eventually I sent a third set of copies by DHL Courier, which they cannot deny receiving.

They are now only starting the processing of my claim, 10 weeks after the incident and say it will take 10 – 12 weeks to process, by which time my bag will have been missing for 22 weeks!

I need the baggage and its contents replacing and cannot afford to wait another 3 months.

Delta offered a $50 American Express Card for a Spring 2011 travel. My husband and I registered for the promotion and completed the travel according to the promotion rules. We were to have received the gifts cards by June 2011. I have called and spoken to numerous customer service agents assuring me that we had qualified for the promotion and the gifts cards have been delayed. It is now September 1, 2011, and still no gift cards. The Delta agents continue to tell me that the matter is being looked into. I believe that Delta has no intention of honoring these promotions and hopes that their patrons will forget about them.

Soooooooooooo, does anyone have a pass they would like to seel to me?

I need a pass thanks, thesure01@gmail.com

Anyone willing to help my family?were trying to get buddypass. From Honolulu to Guam. Please if anyone out there willing to help my family please contact me at debenuz_@hotmail.com.

FYI UPDATE..Mark Bay Jones was arrested in Douglas county for defrauding an elderly woman of $3300.00 and still has multiple cases still pending. He was recently sentenced to 10 years in prison and can't hurt anybody else, any time soon. I personally hope he drops the soap every day he's in that hole, so Ms. Campbell your free.

Anyone selling a companion ticket please email me chaiaig@yahoo.com

Wow this is not true at all. The person who posted is posting lies. He told me that if I don't sleep with him he will make sure that I lost my job. He knows I am a single parent with two children to feed.

i would love to by a companion pass and i will not tell anyone. c5vrp-[protected]@sale.craigslist.org

As long as they are real buddy passes and the people mentioned here are not scamming anyone what's the problem? I don't mean to be rude but are you people black? This would never happen within a white community. We look out for our own and help each other however we can which includes selling buddy passes so that not only it benefits our wallet but the person that buys it gets a huge savings.

I ordered product from DELTAS AIR CARGO that did not work and sent it back to the return address on the package for a refund. The company claims that I sent it back to the wrong place. I show that the merchandise was received. When you go to their website you see that every item is rated 5 stars. Fraud!

I am looking for a delta companion pass please email me at jwassira@hotmail.com

I need to buy a delta companion pass please..email me at jwassira@hotmail.com

Deltas Air Cargo
I haven't received my parcel either and they keep sending me an email to send the money for $350 through western union under the name of Janice Rommel. I ask them the contact number so i can make a call direct ti her. What can i do to get my parcel and why my parcel goes to philippines if my correct address is id Dubai UAE. How its possible that this company is not fraud. if my parcel address they know's when i ask them the full address with out telling her.

He really wasn't joking. Mark Bay Jones was actually arrested and sentenced to 10 years in jail. Pretty remarkable!

And I *totally* agree that this would *not* happen in the White community. I would never do this to an ex.

Web site to make my reservation. I selected my flight numbers and pricing. I put in my credit card and clicked submit, the price changed. It went up. I went back to select another time, got to my credit card, hit submit, the price changed. I called the 1-800 number and talked to Devon. OH he was sorry but there was still some reservations with the same price but longer lay overs. I said I'll take it. He stayed with me till I got to the credit card and submit---the price changed. I ask him why he did not hold the price for me while I keyed in the credit card number? He was sorry, now he decides to hold the higher price for me and put in the information. The first "times" I had requested were still showing available but with a price $70.00 higher, so the time was not "sold out" like they tried to tell me when I emailed to complain. I think this practice should be against the law. The airlines knows they have us right where they want us.

on July 4 2010 we had a return flight fromTLV toDTW our flight was suppose to leave at midnight around 4AM the told us that there was something wrong with the plane and hat to get back they put us up in a hotel for a few hours and then back to the airport leaving raround 10PM after a couple of hours we had to get off and wait hntil the next day for all this trouble they gave us some vouchers that we had to us before zJuly 2011, so we decided to take a cruise to Alaska, we made reservation and after one hour with the agent they told us that she had to write these tickets manually, after another hour o n the phone they said there would be some tax and if we wanted those tickets written by an agent we had to pay $25. per tkt I decided to write them myself and gave the my cc to pay for the tax but I did not get a confirmation. This morning I called and they told me that they did not have any information about my reservations and that the cc was no good.I asked for a supervisor and he told me the he would waive the $25, but in the middle we got disconnected and I had to start from scratch again, I spend 3 hours on the computer yeterday and 2 hours on the telephone today, Finally i got, my tkets but i would not recommend Delta as a carrier it is worst than Northwestand it is certainly not worth the aggravation. Thank you R. Najer

My wife and I make up to 5 transatlantic flights per year from the UK. We generally used to fly with Delta and were reasonably happy with them, until:-
There were no seats for us on our booked reservation from Atlanta to Orlando. We were given a nights accommodation in Atlanta plus a generous supply of airmiles each. Up to now, OK.
We went to use the miles to book flights in Manchester UK and had to do so through Air France desk. Their sales guy seemed a little confused, kept us waiting for about an hour which caused car park penalty. He told us we could only use small amount of airmiles against each flight. We were concerned about date we had to use them by. He told us that the date quoted meant that we had to book by then rather than fly by then. Turned out he was wrong. We lost our airmiles. Complained. Was told nothing could be done. My wife then decided that was it with Delta because she was so upset with them. I however booked one more flight with Delta but generally then flew with another airline.

My one flight generated airmiles which I tried to spend last year (flowers for my caretaker in Orlando). Delta system would not allow me because I live in UK.
Made several complaints. Eventually advised to change address to my USA address. Did this, by which time airmiles were significantly devalued. Unable to buy flowers. Airmiles now obsolete. Called Delta. They didn't seem to care. Now neither of us will use Delta.

We are travel agents. Florida specialists. Delta are losing out big time by their indifference to our complaints. Prior to that we were quite happy with them.

Monday morning I tried to make travel plans with Delta. I entered all the necessary information and it would not accept my 3 digit code on the back of my card. I typed it in again, still would not accept it. I never use my bank card for such things, but really wanted to get the reservation done. I used my bank card, it would not accept that code. One more time, not accepted. So, now my cell rings and it is my bank saying my account is overdrawn. Looking at my account, Delta charged my account three times for a ticket that never went through. That is not the bad part. The bad part is that I immediately called Delta and after I was switched around to three different departments and waited for 1 and 1/2 hours, gave them all the information requested, they said they faxed over information to my bank saying the funds were accidentally taken. In fact they just wanted to get me off the phone. Nothing was done. I called them back several times to get the run around and rude behavior from customer service. It is now Wednesday and still they have not taken care of this. They say there is nothing they can do. The bank will not release the funds and Delta will not send the required fax. They are rude, and not helpful. I am shocked that they can get away with treating people in such a way. I am sure they believe there is very little an individual can do. I am certainly going to write to DOT and give names. I hate being taken advantage of. I will never use their airlines again for personal or for all the travel I arrange for my office.

My wife and I had the worst customer service from delta airlines.After my wife was forced to purchase a second ticket of $1600 before being allowed to board the flight to Ghana. My wife bought the ticket online to Ghana around November.We drove from Worcester, ma for about 4hrs to JFK only to be told ,she can't board the flight because she did not have her credit which was used to purchase the ticket on her. Me and my wife explained to the person on the counter that we forgot the card at home, she called her supervisor and she repeated the same thing to us. We contacted the credit card company to confirm the owner of the credit card company on the phone to speak to the supervisor which she refused. The credit card company was on the phone willing to do anything to help us confirm the owner. we received gross disrespect and even they called the airport police to remove us from the terminal. after explaining to the police this issue, the police found out it wise for the supervisor to find another way for us to prove the ownership of the credit card. I am so disappoint with this airline that i will not recommend this to any of my friend and family.

I had plans to travel with DELTA to Ghana next year but because of this incident, i will not use delta and i will make sure this poor customer service is made known to as many people as possible and also post this other website for the way DELTA AIRLINE treated us today... THIS IS THE WORST AIRLINE SERVICE I HAVE EVER HAD IN MY LIFE. I WILL NEVER EVER FLY WITH DELTA AGAIN... THANK YOU

Michael M.

1/3/11 sent letter to Delta with concern for a charge of &85. for a carry-on bag that the Delta Check In Person said was to large. This charge was we were leaving Geneva Switzerland, I did not have any problems departing out of Chicago O'Hara. The carry-on measured the correct size which is required by FAA & was not over packed. The Delta Check in Person was firm & would not go along with placing the bag in the carry-on bag checker.

1/26/11 received a reply from Delta, Case #2405996 - Mr. Harley stated that he was sorry, but was unable to assist as to many concerns come across there desk each day. I am not impressed with Delta's Customer Service nor the response received. Additional training is needed for your Delta Check In people at the European side of your business. Delta customers need to be treated the same weather you are in the US state or traveling abroad. It appears you have two standards, please get on board & run the company as one unit.

Worked out an itinerary to fly from Chicago to Dublin & the drive/train/ferry around Europe for 3 weeks. Booked a flight with Delta, because the timing worked out the best. Took off from Chicago for a 2 hour flight that became a 3 hours flight (due to a rainstorm), had to land in Nashville because the plane didn't have enough fuel to circle for another hour. It took 4 hours to refuel the plane in Nashville. Arrived in Atlanta 30 minutes after the connecting flight to Dublin took off.

When we exited the plane, the person behind the desk informed us that we had been re-booked on another flight to Dublin that left in 3 days. No hotel voucher, just trapped in Atlanta for 3 additional days. I stood in line for 6 hours to speak to an agent. I explained the problem very calmly and politely (it wasn't her fault & I don't like yelling at women in general). She told me that Delta wasn't obligated to put us on another flight at all since our flight was delayed due to an "act of God". I went to tell my parents this. I then stood in line again for another 6 hours (not joking) to speak to a manager, who told me again that he wasn't obligated to put us on another flight at all and that I should "consider myself lucky that we were on another flight at all". Again not kidding.

I demanded to speak to another manager. After a 2 hour wait, I spoke to an agent that said he could put us on the ground somewhere else in Europe if that would work better. At this point we were about 2 days behind in our itinerary, so it didn't really matter.

I will not ever, for any reason, fly this airline again. I re-worked my company's corporate account and took a financial loss, to ensure that Delta never gets another dime that I can keep them from getting.

I was originally supposed to fly out of MSP on flight 2051 on 6/17/2010.

Unfortunately, you downgraded that flight and left 27 people stranded.

I flew out instead to LAX. The person who originally handled the flight

change screwed it up entirely. I only learned this when I went to

double-check to see if my bag had been transferred. It was then I

learned that the first individual had not bothered to actually put me

onto the new flight, which of course, meant my bag was on it's merry way

to Las Vegas. Caesar and Charles managed to get this problem fixed and

were complete gentlemen throughout. They remain the only good

experience I have had with Delta's customer service.

I flew into LAX, which would not normally have been a problem, except

because Delta, the ground crew, and the Flight Tower couldn't get their

acts together, we sat on the tarmac prior to takeoff for 45 minutes. We

then repeated that at our destination, 'waiting' for a gate to clear

that all of us on the left side of the plane were very aware had been

clear when we landed and remained clear until we docked. With a 3 hour

flight being an hour and a half late, I had to arrange new

transportation which cost me an additional $40. Fortunately, I had

managed to get my luggage picked up in Las Vegas and brought to me,

preventing it from being lost as other people's luggage apparently was

in dealing with that same flight fiasco.

Which takes us to yesterday. Because the paperwork was not in order

(according to the announcement the Captain made) we took off late,

getting in at 11:20PM instead of at 10PM. This meant that once again, I

had no ride home, as my ride had to leave for work at 11PM. I asked the

ticket desk to arrange a ride home for me and was told that it wasn't

possible for 'liability' reasons, which you as well as I know is BS.

The supervisor was flat out dismissive to me and when I stated I would

just sleep in the airport until a ride became available, threatened to

call the police to have me removed from the building. I had my three

year old son with me.

It cost me $121 to get a cab home at that point. I do not want vouchers

from you, it's already been made very clear to me that Delta has no

intention of honoring anything it has stated about it's travel vouchers.

For instance, I was told that I could use them to pay baggage fees. I

want a check or money order sent to pay the additional $161 Delta cost

me in transportation due to it's inability to get it's act together. I

stayed in MSP an additional 5 hours waiting for the flight to LAX and

did not see a single Delta flight take off on time. I also saw

additional people bumped from flights because Delta can't get it's act

together.

SO tired of reading this complaint. "But...I was only one minute late for check-in!" Late is late. You don't (or shouldn't, in this case) get on the plane. End of story. Next time, show up earlier.

I have just received a call from my finance who traveled to Mississippi this past weekend on Delta Airlines. After a terrible weekend dealing with family problems she arrives at the Jackson International Airport (Evers International Airport) to board her flight back home to Jacksonville,FL. Upon arrival she was told that she was 1 minute late for the check in and would not be allowed to board her flight. This sent her into a terrible fit of anxiety because she is supposed to start a new job in the morning, and a very big step in her career. I finally got her calmed down enough to think clearly and told her to ask to speak to someone in charge. Apparently at this ridiculous airport in Mississippi noone knows who is in charge, but after crying hysterically for 10 minutes they finally decided to let her board the airplane because it was running late boarding (then what was the big deal?) however, she could not take her baggage with her and there was not another flight until tomorrow and they would not be responsible. This led to her mother having to come back and get her bags and will have to mail them. With her enough belongins to be out of town for a week I am sure this postal fee will be at least $100 to overnight the bag. If Delta were all about their new customer satisfaction campaign as they claim to be don't you think they would be willing to let 1 minute late to check-in slide. Well you can bet your bottom dollar that her or I or any of our family or friends will be taking any more flights on Delta, the service has been horrible in the last 6 months anyway. I am just glad that I didn't make the mistake of buying the stock when they came back on the market, even though I was on a Delta flight that day and drank their free cheap champagne. We will be filing a formal complaint with Delta Airlines as well as with the Customer Relations at the Evers International Airport in hopes that they will begin to consider the reason that any of them have jobs is because of the customers that choose their airlines and they need to consider that in the future.

I took a flight from Indianapolis to Miami that required 1 stop over in Atlanta there and back. The flight to Atlanta was delayed rightly so by weather and we got there late missing our flight to Miami. Delta stated we could only fly out the next day but this would cause us to miss my sisters wedding so I called customer service to see if we had other options. I call and speak to a rep who says they can get me on an American Airlines flight to Miami that same night. I sit down with a sigh of relief and think that the horror is over. I decided to be cautious and go to the American Airlines gate and ask about the flight. They checked and said my name wasn't on the list, and then told me to go back to Delta. I go back to Delta and they say no we see that you're still scheduled to fly out the next day and American Airlines has to accept our paperwork in order for me to get on their flight. To keep this story short (it won't be) I was sent back and forth between AA and Delta about five more times. The ladies were telling me what to say to the other as if I was being used for some sort of turf war each side dissing the other and writing down things to say when they send me back. The only good service I could say I got was the Delta ladies who allowed me to cut the line but that may have just been so they could continue to dish about the AA ladies. So after a lot of major drama and me being reduced to tears I accept that I can't fly out that night and resolve to the fact that I'll have to adjust my plans. I must add that I work in customer service and I know that the customer service people don't pick the weather or when planes leave, I would have gladly accepted that I couldn't fly out until the next day if that was my only choice. I go to the Delta booth and they offer to get me a hotel room for the night and confirm my new flight to Miami the next day. I'm calm and collected, I never raised my voice and was polite. It's myself and several other passengers who were stuck. The Delta customer service rep walks out with a box of care packages (tooth paste ect) and throws it on the floor from over the desk. None of the displaced passengers were angry or attacking the desk. She could have easily just set it out there but instead she flung it causing the box to burst and the care packages flew out of the box. It felt like a scene out of a movie. Like something that would happen in Haiti after the earth quake (extreme example but you get my point). At this point I'm exhausted and too tired to make a complaint I get my package and make my way to the hotel. The next day we make our way to the airport ahead of time to make sure we get on our flight. They say they don't have us on the flight. To keep this story short: Our flight was at 11:00am we got to the airport at 8:00am we didn't fly out until 11:00pm. So again I go running around the airport and burning my phone minutes trying to get to Miami on time. The only reason we flew out that day was because I accepted a flight to Fort Lauderdale which meant we had to rent a taxi to get to Miami that night. So we get to Fort Lauderdale and our luggage isn't there we have to then drive to Miami airport and get our luggage. Because of all of this we had to pay for 1 night of a hotel in Miami we didn't even get to say in that night. That's not the end of it. On our way back the flight from Miami to Atlanta is a little late but not too late. We get to our gate on time but the door has been shut, the plane hasn't taken off but guess what, they gave our seats away long before it was time for the plane to leave. Now at this point it's not the fault of weather. I go back to the ticket booth and give them an ear full. They put us on another flight leaving later that night around 11:00pm. I get to the gate around 9:30 before the flight is called. I ask the desk workers to confirm my flight, what a shock I'm not on that flight and this is the last one out to Indianapolis. At this point I am too beaten to protest and I plead my case and let the desk workers know my situation. I didn't know if I would make the flight up until the very last minute. The only positive I can say is that they bumped my flight up to business class but I only fear that some other poor person lost their seat on the plane. After calling to complain about the whole ordeal all I got was an apology and an excuse that they can't change the weather. I can give them the fact that the initial issue was weather but everything that happened after that was Deltas fault. None of the other flight issues were caused by weather. Sometimes better customer service can smooth over a bad situation but good or even anything that resembled customer service was hard to find in my situation. I'll never fly a one or more stop flight or fly with Delta ever again after this.

This airline is a joke...They treat there passengers like animals..Soon they will be putting us in cargo containers and loading us that way...You have to pay for your bags you have to pay for food you have to pay for movies soon you will have to pay to take a dump...Look at all of the complaints against this company and nothing is done...The government lets company's do what they want...Delta motto is lets screw the american public...

Baggage was lost twice - didn't arrive at destination. An employee got it to me late that night rather than making me wait for the delivery service which would have been the next day. Shouldn't the procedure be to deliver the bag ASAP rather the next day via courier?

Anyway, on the way back home a delayed flight caused me to miss my connections. I spoke to Delta on the phone and the rep was great. But after 35 minutes of her trying to get me rerouted, she said the best she could do was to get me a hotel in Atlanta then home in the morning. I could live with that as it was clear the rep tried hard to find the best solution.

In Salt Lake City everything was good. I actually got a ticket agent to bump me up to an earlier flight to Atlanta in a long shot attempt to get home before Thanksgiving. The plan didn't work out as the Salt Lake to Atlanta flight was a bit late. This is where the complaint starts. I was sure everyone so far had done everything they could to resolve every problem to this point.

When I deplaned I explained to the greeter that I had missed my connection and was told I would be put in a hotel for the night. The greeter just wanted me to go away. He sent me to a self-serve scanner. I said, "The scanner will give me a hotel room?" He said, "Well I'm not going to."

I went to the scanner which did nothing but blink and reset repeatedly. I went back to the agent and he sent me to a service desk. The clerk there was as rude as anyone I've encountered in my life. Without a single verbal response to anything I said (including my very pleasant greeting) she handed me some documents. I had to ask a dozen questions to find out where the hotel was and how I was supposed to get to it.

I then went to see if my bag was coming off in Atlanta or it was going to Flint. I dealt with 3 different employees. Each was rude and very committed to not even checking into anything. The last one (who was screaming at another customer when I entered the office) checked and told me my bag was headed to Flint. I was good with that and headed to the hotel.

In the morning I was at the gate for my flight home 90 minutes early. The gate agent was the first Delta employee I encountered in Atlanta who was not flat out rude. She very politely refused to check on my baggage even though I explained the plan had changed a few times and it was important that the bag make the trip as it contained medical equipment. She just assured me the bag would go to Flint - she refused to check on the status of the bag.

Well, you guessed it. When I got to Flint my bag was not there. I went to the ticket counter (no baggage office in Flint). The clerk looked into the computer screen and told me my bag was in the baggage claim area. I assured her it was not. She assured me it was. I walked the entire length of the airport, confirmed that my baggage was not in the claim area. I walked back to the counter where a supervisor looked into the same system the clerk had used and told me my bag was in Atlanta. He said it would be in Flint at 2:00 pm.

Having heard nothing from the airline by 4:00 pm, I went to pick up my baggage figuring on Thanksgiving Day there may be no delivery service.

I waited at the counter for a while - no Delta employee in sight. I yelled into the back area and there was no response. I went and called the Delta 800 number. The gentleman on the phone told me employees were there but they were not answering his phone call.

Sooooo I walked back toward the counter. When I got to the counter I kept walking right past the counter into the back room. As I walked down the short hall I was loudly announcing myself. I found one employee sleeping on a couch (blanket and pillow and all) and another (the one who insisted I walk back to the claim area before she would take my claim earlier in the day, looking panicked and straightening her clothing as if she just climbed up off the couch herself.

Sleepy Head never even checked for my bag but told me it didn't arrive. I went and called the 800 number hoping someone there could confirm my luggage was not in Flint before I left the airport.

Sleepy and Grumpy walked past me while I was on the phone. I told them, "Corporate is trying to call you." Grumpy said, "We're going to the police to talk to them about you."

So they return with two cops. I tell the cops I'm on hold if they'd like to chat. They declined. I told them Sleepy and Grumpy were just mad because I woke them up.

I finished with the 800 number people, told the cops to have a nice Turkey Day and went home. I am now told my luggage will arrive at 11:00 am. At 11:00 am. there will have been 4 planes leave Atlanta for Flint. I'm glad my luggage is a priority.

Delta Airlines is the worst company as far as customer care is concerned. I recently experienced two cases in Paris and Johannesburg where cutomers were treated very inhumanly. It seem to be the copmnys' policy to do so. Both the station Managerds are rude, inhuman and have the worst PR i have ever come accross. I wonder if this Airline conforms to IATA rules. You fly with them you are alone. The best I can do is to advise all my friends not to book their flights.

My daughter (17) was traveling to a program at University of Iowa today and was being met at the airport before 4pm. So we parked at the wrong terminal (construction redirect) and got to check in 42 minutes before our flight and were directed to the kiosks for check in. When the kiosk told us to check with check in, were told that she would have to take another flight and go to check in. Excuse me - tell me the whole story Ms. Laurine Woodson. You mean she could still be on the flight but could not check her baggage? We went to check in and the gentleman was going to check us through once I explained the situation. However, he asked Ms. Woodson for a blue tag and she refused! Not only that she was rude and unsympathetic. Tell me my options Ms. Woodson - isn't that your job as the supervisor. I then asked for her supervisor and was told that she was at the gate. How can I talk to her without a ticket I asked? She smirked. After deciding to send her without her bag and seeing her off, I went back to check the bag for a later flight. Lovely Ms. Woodson then told me that wasn't possible - how about some customer service? Tell me my options be human. Never again Delta Airlines