Menu
For Business Write a review File a complaint
Dexcom

Dexcom review: Failed sensor

N
Author of the review
9:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 12/3/2023 I filled out a support ticket for a sensor giving incorrect readings, and not holding a calibration. On 12/4/2023 I was called back and the technician told me it was a bad sensor and to remove it and replace it with a new one. He then informed me because I had reached my limit of replacements in 90 days a replacement had to be approved. No emails came in approving a replacement. I called again on 12/5/2023 and was told it was still waiting to be approved and someone would call me with further questions. I have yet to hear from them. How are they able to tell you the sensor failed and remove it but then suddenly have to get an approval for a replacement on their failed product. I have used 45 sensors since January of this year. 4 out of 45 have actually made it the full 10 days without needing replaced or constantly calibrated. They do not care that their bad data causes my insulin pump to shut off insulin I need or causes my pump to give corrections I do not need, which then cause critical lows. This product is deadly and dangerous but refusing to replace their failed technology is the worst. I cannot wait until my pump is compatible with other CGM’s. Bad company, bad product and the worst customer service!

Desired outcome: Stop giving patients the run around and replace their faulty product!

Confidential Information Hidden: This section contains confidential information visible to verified Dexcom representatives only. If you are affiliated with Dexcom, please claim your business to access these details.

0 comments
Add a comment

More Dexcom reviews & complaints

Dexcom - On December 29, 2021 my wife and myself went and bought two new iPhone 12s at the direction of the Dexcom employee which told us to purchase
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Dexcom - FURIOUS WITH DEXCOM REORDER OVERSEAS SERVICE!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Dexcom - I have been using dexcom devices for easily a year, Ive learned what to do and what not to do
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Dexcom - I was diagnosed with onset Diabetes in January of this year
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Dexcom - I routinely order my diabetes supplies from Dexcom and am not a new customer
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Dexcom - My name is ***************************** and my address is ************************************************
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Dexcom - I use the Dexcom G6 sensor to monitor my type 1 diabetes blood sugar 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Dexcom Contacts

  2. Dexcom phone numbers
    +1 (858) 200-0200
    +1 (858) 200-0200
    Click up if you have successfully reached Dexcom by calling +1 (858) 200-0200 phone number 0 0 users reported that they have successfully reached Dexcom by calling +1 (858) 200-0200 phone number Click down if you have unsuccessfully reached Dexcom by calling +1 (858) 200-0200 phone number 0 0 users reported that they have UNsuccessfully reached Dexcom by calling +1 (858) 200-0200 phone number
    +1 (619) 884-2118
    +1 (619) 884-2118
    Click up if you have successfully reached Dexcom by calling +1 (619) 884-2118 phone number 0 0 users reported that they have successfully reached Dexcom by calling +1 (619) 884-2118 phone number Click down if you have unsuccessfully reached Dexcom by calling +1 (619) 884-2118 phone number 0 0 users reported that they have UNsuccessfully reached Dexcom by calling +1 (619) 884-2118 phone number
    Media Contact
    +1 (858) 203-6096
    +1 (858) 203-6096
    Click up if you have successfully reached Dexcom by calling +1 (858) 203-6096 phone number 0 0 users reported that they have successfully reached Dexcom by calling +1 (858) 203-6096 phone number Click down if you have unsuccessfully reached Dexcom by calling +1 (858) 203-6096 phone number 0 0 users reported that they have UNsuccessfully reached Dexcom by calling +1 (858) 203-6096 phone number
    Research Staff
    +1 (858) 875-9774
    +1 (858) 875-9774
    Click up if you have successfully reached Dexcom by calling +1 (858) 875-9774 phone number 0 0 users reported that they have successfully reached Dexcom by calling +1 (858) 875-9774 phone number Click down if you have unsuccessfully reached Dexcom by calling +1 (858) 875-9774 phone number 0 0 users reported that they have UNsuccessfully reached Dexcom by calling +1 (858) 875-9774 phone number
    Research Staff
    More phone numbers
  3. Dexcom address
    6340 Sequence Dr, San Diego, California, 92121-4356, United States
  4. Dexcom social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024