CB Parcel Delivery Services DHL Express delivery

DHL Express review: delivery 41

poemsfromtheest of Toronto, CA

Sep 29, 2009 2:28 pm EDT

Resolved

Featured review

DHL, just a terrible service provider. I paid for express mail internationally and turns out they don't live up to their 4 days they suggest as the time of arrival of a package. The first problem was I called them in the morning at 9:30am to notify them that I had a buzzer code. The idiot lady didn't bother to write down or ask my buzzer number because she said something about how the driver won't get a hold of the number until later anyways. So I figured if the driver is any smarter, he'll be able to come up by talking to the concierge or at least obtaining our buzzer from them. Turns out he left and then my package was at the DHL facility again. So I call around 5:30pm to ask where my package is, (the lady in the morning had said 9am-6pm), no one arrived. Obviously. So, I called in and found out the driver didn't bother to come up, and as for the customer service rep on the phone she didn't even bother to write down my BUZZER that I had provided prior (9:30am). So, now day 2 with DHL. The lady I was talking to at 5:30pm said that the package would arrive the next day, today is the next day. Almost half way through the day, so I called in. This time I was pissed, I took time off school to be here yet they don't give a ### whose time they are wasting. So, the lady says, there will be no package today because it takes up to 48hrs to fix the addresse error. Really eh? ... so, now I'm just completely pissed off! I am writing on complaints board, BBB, ebay forums, amazon forums.

Drivers, Customer Reps, and all of the DHL team don't give a ### about your time or your package. They just want the money, which by the way I paid excessive shipping costs to get it express from an international destination.

Stick with Canada Post !

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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cano_ptc

1 comments

cano_ptc of US

Oct 03, 2016 10:40 am EDT

I HATE DHL! My sister is sending me a gift, she paid so much for the service and DHL is giving so much hassle to the recipient. Worst customer experience ever! First, the shipment is so much delayed given that my sister ordered for a rush service that's not cheap by the way. Secondly, they ask too much information, they keep on sending updates that I have to complete filling this up then filling that up, so far I have filled up 3 forms from their site and still i haven't got my parcel up until now that I'm writing this review. Thirdly, they are now asking me to provide a receipt of the gift. Whaaaaat? I didn't know I have a gift until this hassle came. PLEASE! do not use DHL!

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DHL Express Contacts

DHL Express phone numbers

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100%
Confidence score

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More phone numbers

DHL Express emails

customeraccounting.help@dhl.com

100%
Confidence score: 100%

Support

DHL Express address

Heinrich-Brüning-Straße 5, Bonn, 53113, Germany

DHL Express social media
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Nov 21, 2024