DHL Express
Reviews and Complaints

I ordered something online and was supposed to receive it within 3 to 4 business days it has been 2months now and I having gotten anything. Dhl sent me a tracking order along with the person they left my package with, however, the company was not listed as my drop off location. They claim they never signed for it and dhl has no clue where it is. Dhl contacted me and made a claim but, I having gotten my package or credit for my order. They continue to give me the run a rounds and they have yet to resolve the issue. I am extremely upset to a point where I wouldn't trust my future orders in the hands of dhl. I am highly disappointed in the lack of professionalism and problem solving ethics that dhl has and I will continue to complain until I receive my package and if your complaint system isn't effective I will take it to a higher authority.

United Nations Geneva was delivered 10 package of training materials to Bengkulu for Civil Military Coordination Training, 3 - 5 April 2018.
The package was deliverd 23 March from Geneva and arrived in Jakarta custom 25 March 2018.
From the beginning we have informed that the package was only material for training 3 - 5 April 2018 and will not use for commercial purpose.

Untul now, the package is not deliver to Bengkulu, and the training activity has began.

Its not express shipment as the process took 10 days and still counting.
Please explain how many days timeline of express shipment.

Arie
United Nations
Office for the Coordination of Humanitarian Affairs
Menara Thamrin Building, 10th Floor
[protected]@un.org

Good day sir or mam i want to complaint
One of your staff here in davao area specific at bolton branch street I ask what the process on how to do red ribbon in my coe because ill use it for my next employer. I ask clear the instructions but his instructions is wrong the way he talk its a big deal to him and he dont know how to smile or greet his client. he dont know how to intertain his client and he have no ethics he insult his client he dont know the word professionalism. I hope you do action in this kind of staff because he dont deserve on that job.

I have sent one small box - Way Bill No. [protected]- (containing baby dresses/sweets & snacks / Toy / Plastic items) - on 12th March 2018 from Chennai (Madras), Tamilnadu, India to my son Dinesh Ganesan, 11452 Dairy Street, Fulton, MD 20759- 2661, USA. Mobile No. [protected]. I was told that this Courier will be delivered on 14th March 2018. I am using dhl courier service from the year 2008 regularly. So far I never faced any problem on dhl courier service which was very prompt and excellent. Now, I was totally disappointed and had mental agony because of negligence and reluctance of delayed delivery without any valid reason. When contacted by my son at Baltimore, USA, your officials said the address could not be traced, and hence will be delivered next day. I have given the mobile number of the addressee and he could have been contacted to ascertain the address or location to deliver the courier promptly. DHL express has earlier delivered couriers on many times to the same addressee. Your delivery person in USA will have mobile GPS service to locate the address easily. Under these circumstances it is unacceptable to give any excuse for the delay, and you should take full responsibility for your negligence in service. If you engage such a irresponsible person in your company your reputation and recognition towards customers may yield a negative response shortly. Your careless service gave me mental torture anod agony for which I expect a responsible business reply from your end immediately.
Ganesan Natesn
2 ganapathy street, ganesapuram,
palavanthangal, chennai 600114
tamilnadu, india.
Mobile No. 91-[protected].

I ordered huggies wipes and never received them. I have contacted seller 4x with no response. I would like product shipped to correct address. my contact email
[protected]@gmail.com

hi king/wyland,
your order has shipped!
your dhlglobalmail tracking number is number is 9374869903502653991019
this order was purchased directly from buy it now through the groupon stores marketplace. if you have any questions or requests, please open a new ticket from your order details page.
purchase details view order details
description quantity price
huggies one & done refreshing baby wipes, scented (952 ct.) 1 $28.77
tax: $0.00
shipping: $5.95
total: $34.72
customer details
full name king/wyland
address 910 n 9th ave
city wausau
state wi
zip 54401

tracking ticket says delived to address in new york? address on order form is wisconsin!

kindly read if your package hasn't been delivered
9374869903502653991019
delivered
in/at mailbox
sat, march 3, 2018 at 12:44 pm et
brooklyn, ny, us

from:
chandler, az 85226
united states
to:
brooklyn, ny 11220
united states
activity
mar 3, 2018
12:44
pm et
delivered [in/at mailbox]
brooklyn, ny, us
9:40
am et
out for delivery
brooklyn, ny, us
9:30
am et
sorting complete
brooklyn, ny, us
9:02
am et
arrival at post office
brooklyn, ny, us
7:47
am et
arrived usps sort facility
brooklyn, ny, us
feb 28, 2018
7:28
am et
tendered to delivery service provider
secaucus, nj, us
1:15
am et
arrival destination dhl ecommerce facility
secaucus, nj, us
feb 27, 2018
4:12
am mt
departure origin dhl ecommerce facility
phoenix, az, us
feb 26, 2018
8:48
pm mt
processed
phoenix, az, us
8:26
pm mt
arrival at dhl ecommerce distribution center
phoenix, az, us
5:55
pm gmt+7
en route to dhl ecommerce distribution center
5:47
pm gmt+7
electronic notification received: your order has been processed and tracking will be updated soon
dhl ecommerce #
[protected]
delivery by usps
9374869903502653991019
weight
0.7245 lbs
service
dhl sm parcel expedited

AWB [protected]

Parcel made of 2 packs, arrived in Romania since Wednesday, February 14, 2018.

After several dais, emails and phone calls, we finally got on 05.March.2018 the bill for custom duty and VAT to be paid.

Today 07.March.2018, parcel still in DHL, blocked. We asked if any issues, and we were informed that we must have patience and wait, no issues with packs.

We were also "informed" that could take up to 90 days! to clear it out.

Import agent is Gabriel Oprea (gabriel.[protected]@dhl.com), we found today that he left in vacation...

It's 1st time in our business life to get this kind of attitude.

We request a solution and a positive change in attitude, is all we need.

Best regards,
Ion Savu
GM
ROMSOFT LTD

I have a received a package containing professional camera, lenses and lights in one bag that was not even properly packed in some hard box or anything. While at receipt of my package, the camera was broken that I complained about in Markranstädt DHL on 29.01.2018 but till today (02.03.2018) there's no response from DHL so far even after writing them two times on website and checking with their DHL office every week but no response from anyone at all.

Package number: CE371156375BE

I have no one to contact here neither I know their language and they are very proud of not speaking English. Totally clueless sitting on couch thinking shall I go court for a camera worth 1000 euro and pay a lawyer around 400euro n deposit 218euro in court for getting a justified feedback from DHL.

Highly inprofessional company with totally negligence over customer service.

I placed an order 7 days ago. DHL tracking has the order still in Italy.

I called customer services, told you were placing a lot or orders and were busy, I may get my order Monday, 11 days after placing the order. Not good enough. The Outnwt could turn round an order in 2-3 days. All the years I shopped with the Outnet, I've never had this service. It's not what I want.

Also your website has been deteriorating over the months, both in functionality and content.

Think it's time I started looking elsewhere. Looks like the YOOX purchase has deteriorated offering and service.

Regards
Suzanne Dean

A week ago I purchased an Item from the Netherlands. I paid 39 Euro for shipping. They sent me an email with the tracking number CY901343063DE. The status on the tracking number says the same and only has 1 update saying: "The instruction data for this shipment have been provided by the sender to DHL electronically Deutsche Post DHL" This remains unchanged. I have emailed twice without response and I am starting to worry that my package hasn't even been picked up yet. The goods inside are perishable and if it takes too long to get to me Ill have to throw them away anyway. I also have to know when the package is set to arrive so that I can arrange with someone to receive it. I just want to know where my package is and how long it will be until I receive it.

My name is Dilipkumar Pandya. A package was sent from India to me at 557 Warrenton Road, Fredericksburg, VA 22406. It was supposed to be delivered by 01/02/2018 but DHL failed to do so. I paid charges for shippment for Express Delivery. My tracking number is AWB [protected], I called everwhere but did not receive satisfactory answers, Even still today, 01/17/2018, I am looking forward for the package to be delivered. I spent a lot of money for my stuff and for shipping.

It's been over a month and they couldn't deliver a parcel. They charge for the home delivery but always force customer to pick up from the branch by delaying the delivery. I had a worst experience ever with DHL. I must have called their customer care more than 20 times. They are trained to apologies like robots for everything but provides no clear information about the issue (so frustrating). Delivery guy asked me to pick up my parcel from the branch and when I refused, I got a call from the operation team and the guy told me clearly that we can not deliver to your house and you have to come to the branch. When I confronted him that customer care told me otherwise then he said "I run the operation and I'm telling you that we can not deliver to your house" (so much arrogance for a customer service company). After that he made sure that the delivery gets missed one more day before the long weekend. Now I had no choice but wait for the long weekend to be over. After the long weekend, I couldn't get hold of the person I was dealing with (so called international specialist). I have still not received my parcel as I am writing this.

I wish there was a way to sue these companies for stress and Psychological trauma customer has to face for their nonsense. Never using DHL again and hope my experience will save you from going though this.

I had a package from Saudi Arabia the number is [protected] on 12/3/2017 as express mail supposedly arrives in my home within 4 days but I did not receive it until I went to the office on 12/13/ 2017 in Greensboro NC. when I receive my package I found some of my stuff was damaged and wetted. I spent more time I was looking and I went almost half an hour back and forth from my home to the office and I did not expect this happened form DHL also I paid extra money as express mail. everything with me as the picture.
Abdullah Fehaid Alsubaie
[protected]
[protected]@gmail.com

Shipped out from Yangon: 04 Dec 2017
Tracking number: [protected]

Hanoi customs is holding my shipment of personal items and is refusing to release these. Their claim is that there should have been an immigration form that should have gone with the document. This was never brought up when I was arranging the ship out.

I am very surprised and upset that this happened from a refutable company.

Now they want to send back my boxes to Yangon. I am no longer there. Can you please arrange that these be sent to the Philippines? At no additional cost.

The Vietnam government will also charge for the time the items are pending in their country. This is not my mistake. DHL should pay for this penalty.

Please contact me urgently at [protected]@gmail.com for the address in the Philippines where it will be sent. Please update me as well in the resolution.

I realise it is difficult to monitor a branch in the Turkish Republic of north Cyprus, as North Cyprus is still unrecognised territory. However, your company is active here, so I would have expected the same worldwide renowned service. I called your DHL office in North Cyprus last Wednesday to have a parcel collected. I have called several times to find out when my parcel will be collected, to be told 'maybe today, maybe tomorrow, we are busy'. I called again this morning to be told that someone came to collect on wednesday and that I did not answer my phone so he left. Which is a lie. The staff are rude, unapologetic, and if this is the way DHL conducts itself I will not be using your service. I have recently bought a majority share of a company, and within the first month, I have had serious problems with overseas accounts as I cannot deliver the goods I have promised. this has without doubt, profoundly impacted on my company negatively. I cannot articulate how angry I am.

Attention to DHL Management:

I am writing because I want to complain to one of your employees in DHL - Ramos Branch, Cebu City Philippines, Male, (Name To Follow) due to his carelessness. I am sure that you all have the checklist of the requirements that needs to be submitted once you will process a certain document such as DFA Authentication (Red Ribbon). Now, I am presently in Qatar and have requested my niece to process DFA Authentication for the Affidavit of Parental Consent of my Marriage and CENOMAR on my behalf. I have been repeating the process of these documents for four times more or less because of this careless employee. We admitted that the first two mistakes were from our end but the remaining two was from his negligence. We have been paying to send these documents back & forth to Mindanao just to get these papers processed in DFA but the last mistake was a wake-up call! Did he even consider that to process in Mindanao, you have to travel to another city, spending too much money because of his carelessness to check the papers before sending it to DFA. I believe it is your task to check the contents of the papers between the lines and inform us of what to amend all at once but not ONE BY ONE. We also have a papers that will expire here in QATAR because of this employee's carelessness. My premarital exam will go to waste because of his carelessness. I am too much furious because of what I have experienced in DHL. We have sending back and forth the paper requirements for four times for Pete's sake? This employee obviously does not care about the money and the time that we have to spend. We have a deadline because these papers have expiration. If you will not look into this matter seriously, I swear I will make a move for DHL to correct this certain employee. Please be considerate with the customers.

I received an email from DHL representative named Purnama Alam.
I have been using DHL service and never been this disappointed with the service and miscommunication which occur this time.

I send a 2 kg parcel to Barcelona to my client and has paid around IDR 2, 4 million and been informed the parcel has been shipped back to Indonesia because the received does not own the sanitary document but when I confirm to the receiver they actually own the required documents but there is no notification from DHL to them that the goods have arrived and been shipped back without any confirmation from both parties .
I have contacted DHL customer service but to track what actually happen if they have contacted the receiver can they give a name or email confirmation? But DHL could not give any proof.

I ask a favor to ship the goods back because it is part of DHL negligence but I receive response from the customer service that they could not help anything meanwhile worst the parcel shipped back with different AWB number and required me to provide them an import certificate in order to release the package.
I totally do not understand how could this happen.

I am a patron with DHL so far and have never been this frustrated and disappointed with courier like this before.

They DHL representative nor customer service provide any helpful assistance hence they just avoid the duty and responsibilities which is ashamed for such a big and creditable company like DHL.

I sent a wedding dress to Sierra Leone on the 11/20/2017, and I was told it will take three days to get there. Up till now the dress is not there. I am so mad right now, because I paid a lot just for the dress to get to my sister on time. I want to know why i paid so much for service that's not effective and efficient. Why i was given wrong information regarding shippment? Also, why my stuff is taking long to get to Sierra Leone? Finally what you guys can do to help me out ? cuz the wedding is on Saturday 12/2/2017 and i want my sister to get the dress by Tuesday.

I send a document from Maputo to Gaborone on the 22nd of November and was supposed to be received on 23rd, till now checking the tracking it's still in Maputo, i called Johannesburg and Gaborone they said its not received and should be in Maputo still, i need to know where is the document which is required urgently to be received by the other party. The AWB number is [protected]
Can you please advise the status,

I have a package that has been delayed for a week. Everyday I receive a phone call from DHL saying my package will be delivered today and then another call saying my package has been on hold and I have to pick up the package at a DHL location. Tried to call customer service to has this problem solved and was told someone will call me in 2 hours and never get the call. Called the customer service again this morning and she's very rude and not even trying to help solve my problem. All she can advise is to track the package online and call them back again if I don't get my package today. I'm already doing this for several days and it is a totally wasting of my time. She's not willing to open an investigation for this case. She's also not willing to transfer me to a supervisor, nor can she provide an employee number so that I can report her poor service. Very disappointed with the service from dhl.

requested a quote at the counter. The guy (Alexander Figueroa) quoted me US$68.00 for the service to send the package to California. He requested me to go home and fill out the detaills using the DHL form from the web. So I did. Returned next day and proceeded with the Courier as required. DHL Panama sent me a bill a couple of days later for the amount of US$106.38.
I complained that the quote from Mr.Figueroa was US$68.00 and that they invoiced me US$106.38
A gentlemen called Emilio Rogers sent me an e-mail in which he tells me the following: " I understand you are unease on your last Courier shipment but this shipment was sent with your corparate account with DHL which has the benefit of 30 days credit to pay and your quote that was done at the counter is for customers that do not keep an account with us, therefore the charge is correct."
So very dissapointed with the fact the people without an account are given a better price and seems to me, Reading from the above answer that the 30 days credit meant an over charge of 56% for the 30 days credit.
Another conclusion is that we are better off if we do not have an account with DHL as it would be cheaper going through the counter.
So Mr. Rogers insist I pay US$106.38 eventhough Mr. Figueroa quoted me US$68.00.
I think Mr Figueroa should have told me that the quote was 68.00 under over the counter conditions and 106.38 if through the account. That he never told me.
I have already paid the US$68.00 to DHL Panama and I am now claiming them to fix that invoice for the remainig 38.38 that I should not pay.
So this is my claim. That DHL must abide with their quoted price over the counter and credit my account for the remaining USD38.38 the overcharged me.
Thanks
Humberto Garuz Oliver