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CB Parcel Delivery Services DHL Express Parcel not collected from DHL office for 2 weeks
DHL Express

DHL Express review: Parcel not collected from DHL office for 2 weeks 1

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4:17 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Urgent Complaint Regarding Parcel 9608625920

Dear Customer Service Team,

I am writing to formally complain about the delay in processing my parcel with tracking number 9608625920, which has been at the DHL office in Cuba since November 4th. Despite this, it has still not been entered into the system, causing unnecessary delays.
This parcel is intended for delivery to the Canary Islands, Spain, and the lack of system updates is preventing me from tracking its progress. I chose DHL because of its reputation for reliable and efficient service, but my current experience does not reflect this.
Please treat this as a matter of priority and respond promptly. I look forward to your immediate resolution of this issue.

Sincerely,
Graciela Martinez Gonzalez

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N. Rohan
1 complaint
7 comments
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Nov 21, 2024 6:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Reach out to DHL customer service as soon as possible, giving the tracking number and explaining the delay since November 4th. Ask them to process the update as quickly as possible. In the event that no answer is received, address the issue through DHL’s social media or any of the complaint escalation channels.

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  1. DHL Express Contacts

  2. DHL Express phone numbers
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    More phone numbers
  3. DHL Express emails
  4. DHL Express address
    Heinrich-Brüning-Straße 5, Bonn, 53113, Germany
  5. DHL Express social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
DHL Express Category
DHL Express is ranked 2 among 104 companies in the Parcel Delivery Services category
#01 UPS UPS #02 DHL Express DHL Express #03 India Post / Department Of Posts India Post / Department Of Posts #04 17TRACK 17TRACK #05 TNT Holdings TNT Holdings

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