Dillard's
Reviews and Complaints

After reading through various customer reviews of Dillard's Department Store, it's evident that opinions are divided. While some customers have had positive experiences with fast delivery and quality products, others have faced challenges with returns, customer service, and discrepancies in product descriptions. It seems that the store's policies, especially regarding returns and honoring sale prices, have left some customers dissatisfied. Despite some positive interactions with knowledgeable staff, instances of poor customer service and inflexible policies have also been highlighted. It's essential for potential customers to consider these mixed reviews before making a decision to shop at Dillard's.

****Missing purchased item (skirt)*****

-On February 26th I purchased 7 items from women's section, I was rang up in teen section of Dillard's.

-When I got home I realized that the Black mini skirt I purchased was not in my bag.

-I contacted Dillard's on 02.26.24 @ 6:39 pm. I was told to bring receipts and items up to service.

- The very next Saturday 03.02.24 I came into to service with bag/receipts/and items that were in that bag.

-I spoke with Manager Abril in great length about missing skirt and even went over to section where I purchased the skirt. Abril said that they would pull the cameras and get back with me. So I gave her my name and phone number.

-After 2 weeks and not hearing back from Abril I contacted the store on 03.14.24 @ 11:34 am at which they told me the Manager was not available and they took a message for the Manger to call me back.

-Still no call back from Manager. So, on March 23rd almost a month after I purchased item that was not placed in my bag I went up to Dillard's to see if they had pulled the video tapes and I could be refunded or get the skirt that was missing.

-Abril told me that they could not really tell if the cashier put item in my bag because of the angle of the camera. I was not satisfied with this answer and asked to speak with Store Manager.

-I then spoke with Kathy Marx store Manager who was very rude and told me in a gaslighting way that maybe somehow I was lying about what I purchased even though I had my receipts and they had the video. I expressed to Kathy what did she see on the tapes, knowing that she never looked at the video. She said that they didn't see that their cashier did anything and then she turned to Abril and asked if what she was saying was correct.

-Abril said to the manager that there were clothes all around the register and that they could not tell. Based off this Kathy says I can not refund an item that is not present. At that point I said I just want the item that I purchased.

-I told both of the Mangers that I will be writing a letter to the President of Dillard's and filing a complaint with the Better Business Bureau. Abril gave me a contact support number which is not very helpful for me because they are the "customer support contact".

********If this has happened to anyone else at the Dillard's @ Frisco Stonebriar please leave a comment**********

********I suspect that there is some stealing going at the cost of the customer's monies**********

@Alex Dillard, @William Dillard @Dillard's Executive Team please help!

Usually if I cannot find what I am looking for at Macys.com I am sure to find it at Dillards.com. I have gotten some really good deals from them from dresses to jackets. They are a very reputable company and sell designer quality items. I have never had a problem with any of the purchases from Dillards both in the store and online. This is a very good clothing store.

I ordered a dress for my son's wedding I just received it today it is absolutely beautiful. True to size I'm in amazement with how well made it is absolutely gorgeous I cried when I put it on so that just tells you how it made me feel I can't wait till the wedding to show it off thank you Dillard's for coming through I've shopped so many places to find a dress and nothing worked

Today, I went to Dillard's in Wellington to buy a blouse and ended up buying a whole new wardrobe. Sue and Danielle, located in the downstairs women's department, were so lovely and welcoming. They spent hours pulling me together with pants, tops and dresses. There was no pressure to buy and we talked and laughed the whole time. I felt like I was in a small boutique with impeccable personalized attention.

Like TN said, they have great shoe sales. Having bought a pair of shoes from endless that fit well, I found another of the same style but in different colours on dillards and ordered them. They charge about $8 shipping but if you're sure of the style and fit, it's a good deal. I had to change the address after the order was processed and usually I've never been able to have a retailer successfully do that, but dillards was able to. Very impressed! Their customer service was also extremely helpful and timely.

05/02 Found a beautiful dress wrong size at the Brandon Mall Dillards?. Shanell Green the sales associate help me call the local Dillards in the area but not luck ? I really liked the dress and was desperate?. I called the [protected]@ Town Center in Jacksonville and a beautiful soul by the name of Madlin Aziz picked up! When I say she took very good care of me? that would be an understatement? Today 5/4. I received my beautiful dress in time for the Wedding this Friday 5/6! I can't say enough about her professionalism and willingness to help! I'm so grateful! Thanks Madlin

I just wanted to give a shout out to Stacy at the Dillards at the Town Center. She more than assisted me in the make-up area. Dillards is one of the few department stores that carry my make up brand Dermablend. I wasn't able to find my shade at the Dillards at the Avenues nor were they very helpful in assisting me at finding a shade that matched my skin. So we made the trip to the Town Center and were pleasantly served by Stacy. Her can do attitude and sweet nature made all the difference in my shopping experience. Thank you once again Stacy for your excellent customer service!

My wife is obssesed with shopping, I guess lots of men around the world can understand my pain. Anyway, I always support her new dresses, shirts and skirts. However, sometimes she wears awful clothes which I don't like but I can't directly tell it to her. So, I have decided to try another option. I ordered here new clothes by my own in order to present it to her, assuring her that she's wearing nice dresses because they're gifted by me, from the bottom of my heart. This service is pretty awesome, there is a big assortment here and I want to recommend all the men such a lifehack.

Dillard's has always been a store that I have had mixed feelings about. On one hand, they have some really nice items, but on the other hand, they are always so overpriced. I have never really understood why they don't have more sales throughout the year, except for in January, and even then, the sales are not that great. It's like they want to keep their prices high just for the sake of it.

One thing that really bothers me about Dillard's is their delivery fees. If you want to order something that is not available in the store, you have to order it online and pay a delivery fee. This is really frustrating because if the item doesn't fit or you don't like the quality, you still have to pay for the shipping fee. The only way to avoid this is to order over $2,000 or be a "special" member, which is just ridiculous.

I recently had an experience where I had to drive 45 minutes to the store to order a coat because it wasn't available in the store. When I went to pay for it, the sales lady only told me the price of the coat and the total, but never mentioned the delivery charge. I was really upset when I found out that I had to pay a delivery fee, especially since it wasn't mentioned to me beforehand. When I returned the coat to the store because it didn't fit, they didn't refund the delivery charge either. It's little things like this that really make a difference in how a company treats its customers.

I think that Dillard's needs to be more transparent with their customers. If they are going to charge a delivery fee, they need to make sure that it is clearly stated upfront. I also think that they need to have more sales throughout the year, not just in January. When I look around the store, I don't really feel like I'm in an "upper crust" store like Nordstrom or Saks. It feels more like a Kohl's or JC Penny, except with higher prices.

Overall, I'm really disappointed with Dillard's and I'm not sure why I kept their credit card for so long. I think it's time for me to move on and find a store that treats its customers better.

So, I recently had an experience with Dillards that left me feeling pretty frustrated. I went to the Dillards in Gastonia, NC, which I thought was a regular Dillards store, not an outlet. But when I got inside, I realized it was just rows and rows of clothes, all disorganized and without any signs. And to make matters worse, there was nothing near the merchandise indicating that it was all non-refundable.

I picked up a pair of Hugo Boss jeans, thinking I had grabbed a size 34, but when I got home, I realized they were actually a size 32. Obviously, they didn't fit, so I went back to the store to exchange them. That's when I met Donna, who told me she was the manager (which turned out to be false). She followed me around like I was going to steal something, which was pretty embarrassing. Eventually, I was helped by Austin, who took me to the aisle where the 34 size should have been, but it was gone. He told me that they weren't set up to do refunds or exchanges, and didn't offer any other solutions.

I was pretty frustrated by this point, so I called customer service. Unfortunately, I was told that online sales were also non-refundable, and I was put on hold for what felt like forever. I was number 48 in the queue for an agent, which was pretty ridiculous.

Overall, I was really disappointed by my experience with Dillards. I had no idea that they had outlets in regular malls, and I definitely didn't know that they didn't do refunds or exchanges for any reason. It's not the kind of business practice I want to support in the future, and I'll definitely be shopping elsewhere from now on. So, if you're thinking of shopping at Dillards, just be aware that you might be out of luck if you make a simple mistake.

I recently made an order on Dillard's website for three items on May 19, 2019. The website stated that standard delivery would take 3-5 business days. However, my order was out for delivery on May 20, 2019, and I received an email stating that my items would be delivered by the end of the day on May 24, 2019. Unfortunately, that day came and went without any delivery. I received another email with a new delivery date of May 28, 2019, but once again, the items were not delivered.

I decided to call Dillard's customer service to inquire about the status of my order. After waiting on hold for 21 minutes, I was informed that my items were being returned to the warehouse, but the representative could not provide a reason why. They offered to refund my money, but I was curious as to why my items were being returned. Unfortunately, I never received an answer to my question.

When I spoke to a supervisor, I was given the option to cancel my order and receive a full refund, or to continue waiting for my items to be delivered. I chose to wait, but I was skeptical that my items would miraculously be delivered by the next day at 4 pm. The delivery records I retrieved from FedEx tracking showed that my items had been in various locations for over 10 days, and I was unsure how they could be delivered to my address in Arizona in less than a day.

I am disappointed with Dillard's delivery services and their false advertisement of 3-5 business day delivery. It has become a curiosity game for me to see how long it will take for my items to be delivered. If it were possible, I would give Dillard's a negative 5 stars for their discredited delivery services.

I recently had a frustrating experience at Dillard's that left me in tears and feeling like I wasted over two and a half hours of my life. I don't want anyone else to go through what I did, so I'm sharing my story. As a local business owner of 25 years, I know the importance of good customer service and unfortunately, Dillard's fell short.

I went to return a pricey item from the Clarins counter that didn't work as advertised. I was told on the phone that I didn't need a receipt, but when I got to the store, I was told otherwise. The staff seemed undertrained and didn't know how to handle a return without a receipt. It took two hours just to get a refund card, and I was treated poorly by multiple employees.

The woman at the Clarins counter was rude and refused to give her name. The man who identified himself as the store manager was impotent and didn't know how to handle the situation. The customer service lady was even worse, behaving in an unconscionable way and refusing to refund my money. She even pretended to call security when I wouldn't leave without my refund.

I eventually spoke to the assistant manager, Jenny Barreto, but she was weaselly and non-committal. She offered no apologies for her employees' behavior and didn't know when the actual manager would return. I'm still waiting for my refund, and it's been days since I spoke to her.

I called William Dillard II, but he was unavailable. I also called the Wiregrass Dillard's and asked for the general manager, but no one seemed to know his title. I finally spoke to the district manager, Gene Heil, but he seemed more interested in protecting his employees than making things right for me.

Overall, I was extremely disappointed with my experience at Dillard's. The employees seemed bored and angry, and their behavior was inexcusable. I would recommend shopping elsewhere, like Nordstrom, where they care about their customers and sell great merchandise. Or, if you prefer online shopping, Amazon is always a good option. Don't waste your time and money at Dillard's.

A few years ago my husband needed a couple of suits for his new job. We decided to try Dillard's, we went straight to the men's department and proceeded to check out the suits. My husband tried a couple of jackets to get the feel of them but thought it would be best to try the full suit on.
We needed help, so I went and found an associate and asked them for help, they said they would be right over. Well 20 mins past and he didn't come over to where we were standing. So I went to look for him and he was helping another couple.
He motioned he'd be right there, again we waited so I once again went to find him or someone else. He was talking to another associate. He looked up and carried on his conversation. So my husband and I left very angry and very dissatisfied.
Today, we decided to give Dillard's another chance, we went in to the suit department as we were looking for a suit, shoes and shirt for our daughter's wedding next month.
We looked for someone to assist us but he was busy with someone else, only this time he said he would be right with us.
So we waited close by this time, surely we wouldn't have the same experience as the last time. The next thing we saw he was dealing with another customer who had just walked up to the counter, so being rather patient people we decided to check out some suits for ourselves as we waited for him.
So as my husband is trying on jacket after jacket, I noticed a young man standing by the counter all alone no one near him he want busy with a sale he was just stood there.
He looked over watching me and my husband as if we were going to take something, he never came over to offer us help and the other associate was now dealing with yet another customer who had just walked in to the area. That's it we are done with Dillard's, you have disappointed us for the last time.
On the other hand we went to Macy's and were treated very well and unfortunately my husband didn't get his suit but he did get a very nice experience and a shirt.
Maybe Dillard's needs to do a bit of mystery shopping in your own store. Especially the one in Newport news VA.

I was given a $15 gift card for being a good customer with my Dillards card and Dillards store.

I used it on an online purchase but the item was of such poor quality that I returned it.

Dillard's refuses to restore my gift card, saying once it's used, it cannot be reissued. Any other form of payment, including a gift card purchased by anyone, would have the balance returned. Otherwise, Dillard's profits by keeping the funds extended to them and not giving it back. That is not fair.

I have tried to buy the following dress 4 times:

Metallic Foiled Smocked Mock Neck Sleeveless Ruffle Tiered Mini Dress

Item #[protected]

Order # [protected]

Order # [protected]

Order # [protected]

Order # [protected]

Each time I purchased the dress, the website accepted my purchase. I received an email within an hour saying that the purchase has been confirmed. The purchase hit my credit card no problem, However, within 8-10 hours, I received an email stating that the purchase has been canceled by Dillards. I have purchased and recieved items from Dillards in the past.

I want to know exactly why I can't buy this dress. I called the customer service and they could not tell me anything. my cards work. my address works.

Please help me. I want this dress. Rollie

I purchased a pair of Sofft Shoes at Dillards in Mesa AZ about a month ago to wear on an upcoming trip.

I couldn't wear them becuase the velcro on the left shoe was attaching properly. Once I took a step forward the stap would release.

Today I took the shoes back to the same location I purchased them. The sales woman called for the manager to see the shoes. His response was that "ya the attachment needed to be replaced..." He was unwilling to take the shoes back and give me store credit. He said I should take them to a shoe repair about 2 miles from the mall since his wife uses the shop and is happy with the repairs/price.

Needless to say I found his response/suggestion less than professional. However I decided to go with it, rather that having a dispute that I would likly lose.

I went to the Gnome Shoe repair (6312 E Main St. Mesa AZ) and I was told that it could not be repaired without changingthe integrity/design of shoe.

Dillards sent us a prior used/tried on dress as it had a stain on the bottom. We could not even try on the dress at it was too big/long. We returned the dress without even knowing there was an issue and they sent it back saying if we cleaned it we could return. Dry cleaners said could not clean without removing tags and security device. Dillards would not send us confirmation that we could remove the tags for cleaning. Really? Now I'm stuck with this dress that send all stuffed into a terrible box setup etc. Don't shop there!

I recently had an experience with Dillard's that left me feeling disappointed and frustrated. I purchased a dress from their clearance section, and it was clearly marked as non-returnable. I understood this policy, but unfortunately, when I received the dress, it was too tight due to the material. I immediately called Dillard's to see if there was any way I could exchange the dress for a larger size, as I wasn't asking for a refund. I explained my situation and even cried on the phone, as I couldn't afford to have a $70 dress sitting in my closet that I couldn't wear.

Unfortunately, the customer service representative who answered the phone, Angie, was incredibly rude and unprofessional. She hung up on me, which only added to my frustration. As a manager, I would expect Christina C. to be more helpful and understanding, but she simply repeated the policy to me without listening to my concerns or offering any solutions.

One of the biggest issues I have with Dillard's is their lack of fitting rooms due to COVID-19. When you purchase clothing online, you're essentially taking a gamble on whether or not it will fit properly. If it doesn't, you're stuck with it. This is a frustrating and expensive experience, and it's one that could be easily remedied if Dillard's had more options for trying on clothing.

Overall, I think Dillard's needs to improve their customer service training. It's clear that their employees don't care about satisfying their customers, and this is a huge problem. As a consumer, I want to feel valued and heard, and unfortunately, my experience with Dillard's left me feeling the opposite. I hope that they take steps to improve their policies and procedures so that future customers don't have to go through what I did.

I gotta say, I bought 4 tops from Dillard's website on August 3rd and they said they'd get to me by August 10th. I had them sent to my PA address for my reunion. But guess what? Two of the shirts didn't show up until the afternoon of the 12th. I figured if I called Dillard's, they'd help me out by forwarding the package or giving me a return shipping label. But nope, they wanted me to pay $9.99 and even argued with me about how many business days they had (5, but I didn't get the package until the 6th day). I wasted a whole 20 minutes talking to Marisa and the manager Elsa. Let me tell you, the customer is NOT always right at Dillard's. They didn't care that this was my first time shopping with them online, and now it's my last time shopping with them in-store or online. All because of $9.99. I had to pay $9 to print a label on my parents' printer so I could return the shirts to a VA store with the rest of my order. I liked 2 of the shirts, but I'm not supporting a business like this.

I mean, you can try shopping at Dillard's online if you want, but why bother in 2021 with such a terrible return policy and attitude towards customers? You can shop anywhere and get a free prepaid return label now if you don't like something. Macy's (Dillard's competitor) and Amazon both do it. It's not like it's 1999 anymore.

I'm done with Dillard's for good. They lost a customer for life.

I gotta say, I was pretty disappointed with my experience shopping on Dillard's website. I thought I did everything right - I followed the size chart when I ordered a blouse, but when it arrived, it was way too big. Like, I could have camped out in there. So I tried to return it, but that's when things really went downhill.

First of all, they sent me the wrong invoice. It was for someone in Canada who ordered a dress, and it had a totally different invoice number. So when I tried to use the website to get a return approval, it was a no-go. I tried calling customer service, but I couldn't get through to anyone. I mean, I called a bunch of times, and every time I tried the call-back option, the system just hung up on me. So I sent an email, but it took forever to get a response. And when I did, they kept sending me return information for the person in Canada and saying I was using the wrong email address. I mean, come on, guys, I know my own email address.

Eventually, I got through to them and explained the situation. But they told me they didn't have a customer by my name, which was just ridiculous. I mean, I had the invoice right there in front of me. So I tried to get a refund through PayPal, but they said it had been over 30 days since I ordered the blouse, so I couldn't return it. Which, okay, fair enough, but it wasn't my fault that I couldn't return it in a timely manner because of their mistake.

Long story short, I'm stuck with a blouse that's way too big for me and cost me $75. And honestly, the worst part of it all was the customer service. I mean, I've never experienced anything like it. It was just a mess from start to finish. So yeah, I wouldn't recommend shopping on Dillard's website if you can avoid it.

I ordered a formal gown for my son’s wedding online from Dillards. The box I received was empty, crushed and gaping open and EMPTY! A rectangular box that was taped down the long side, but folded in cardboard and NO tape on the short ends. I called to file a claim, which was immediately denied because of the weight of the box AT THE TIME OF SHIPPING! That, and the fact that the empty box was delivered, according to Dillard’s, means they’ve “done their part“. They refuse to take up the issue with Federal Express and I have no recourse according to Federal Express other than to go to the shipper, which is Dillards! So I’ve been delivered an empty box and been so vilely treated by their customer service department, including two supervisors, Jasmine and Elsa. I’m a 64-year-old woman, never had to file a complaint before, yet they treated me like I was lying and a habitual criminal. I can honestly say that I now loathe and despise this company. I’ve supported them for so long, and I feel betrayed. I will never ever use them again and will spend the rest of my life trying to tell as many people as I possibly can what a horrible company this is. The empty box was delivered on June 3 and complaint filed that day. Claim denied on Sunday and I’ve spoken to customer service reps both yesterday and today with no satisfaction. So I have paid for an empty box. Thanks to Dillards lousy customer service, and equally lousy shipping department. My advice to one and all, do not order anything online from this abysmal company. As for myself, I will never set foot in one of their department stores again.