DirecTV review: very poor service and unacceptable contract 1397

Well after reading all this I feel very stupid even sharing what was told to me to sign up. Basically the same run around. I was moving in and knew I still had months before staying in Cali. Direct called me told me three months free premium. I explained my dilemma and said I would purchase if I could take advantage of the three months free. Oh sure they said, Got in yesterday called, and now it is not policy to reinstate the service if you have suspended the service. Yes, I made a mistake dealing with these idiots. Seems to me extremely poor communication within and also without when looking for internet service. Same debacle

We just noticed that they withdrew 552.02 from our account for "early cancellation fee" and remaining balance on our account...which there is NO WAY we should have been charged an early cancellation fee as we have had their service for OVER 2 yrs! WTH! And then NO PRIOR notification that they were doing that!?! How can they get away with that!?!

I would like to know if any of these disputes have been resolved from Direct TV or will I just be wasting my time posting my complaint.

I used my debit card to pay on someone else's account#[protected] back many many months ago cause they could;nt send in cash.michael well;s. I am not associated to this person.yes he did send back his equiptment.I faxed info in on this matter over a week ago.$269.96 was taken off my card on 2-02-13.money that was to pay my rent.now I am on the verge of being homeless.I despertly need this money back on my card asp.I have tried to many phone calls. faxed in info.had to cancel my card.please refund my money.my phone no#is [protected].thank you.

I received a statement from my bank stating that direct tv took funds out of my account. I do not have any cable from direct tv. I want to know why was anything submitted for payment when I was turned down for services?

My name is Jerry Tilley i have 3 kids my father had direct set up in my house for the kids i never consented the use of my debt card which is a Federal disability card which by law can't be garnished according to my State Attorney I'd like to settle this out side of court but if my 871 dollars isn't refunded i will pursue a court date in which i will sue you for damages if i'm evicted from my home my rent is due today as is my electric an medical supplies i refuse to wait ten business days to hear from you you have until Early friday morning or i will sue and according to Federal law i won't lose.

i was charrged out of my account for no service i never had or ask for and today 729.07 was taking out of my account and i i dont appreciate it and want my money ve beenwith dish network for years and now my accounts all messed up with all the fees the bank charges i have all my real bills comming out of my account and im going to be charged those fees for my money being illeagaly taken from my account please reply to me i sent a fax to prove it was taken, , , , , , , lkscheuvront@yahoo.com

I have been with direct tv w for FIFTHEEN PLUS YEAR never had a problem until april 7, 20013 got my bill for $319.68, when I call them to go over my monthly bill. because it it unclear, in the past bill has been around $85.00 per month would like to know what is happening, are they OUT OF TOUCH WITH ARE DG THEY THINK WE ARE SETTLE FOR THIS KIND OF TREATMENT.

linda scheuvront,

It would absolutely be my pleasure to help you in getting that situation straightened out! I will send you an email to discuss this further and I'll look forward to speaking with you!

Web site advertises watching TV shows ON DEMAND for no additional cost. When I called to find out why I wasn't getting any TV programs ON DEMAND, I was informed that I would have to purchase a kit to connect my HD DVR to the internet for $100.00. In my book, having to pay $100.00 is not the same as "no additional cost".

I am so UPSET RIGHT NOW. My direct deposit came through on Tuesday night from my employer. I saw the balance it was fine. The next morning I get go to get gas and my card is declined. I find out that Direct Tv drafted my whole entire payroll check. I called and was informed that I supposedly signed a something when the installer came to my home that states that they are authorized to draft my bank account if forever reason my account goes into collections. I had rent to pay, my car payment and my cell phone bill. All the reps say that is that Im sorry there is nothing they can do. How can these reps sleep at night knowing that they have just committed common law robbery. I spoke to one supervisor and she stated that I have an obligation to pay them as well along with my other bills . EXCUSE ME ! I have necessities such as rent, car satellite is not a necessity. Now I am being threatened by landlord that if I do not come up with rent that court fees will be filed. This is just wrong on so many levels. This cant be legal.

We upgraded our equipment with Direct TV. Never had a problem until then. As soon as we received our first bill, from the upgrade, it was $531.00. I was livid, called the company and they said the pay per views do not apply to your bill, but when you turn the box in they read the card. We have never ordered pay per views, the only thing we watch is the regular channels. They then started to tell me that the pay per views go back from two years ago. I couldn't believe this crap, so then in another's months time, the bill went from $531.00 to $941.00! Extremely pissed off, I called Direct TV back to find out what the excuse was this time. They said one of the receivers was ordering porn... and it was the receiver that was in our kids room (ages 1 and 2 1/2)... the equipment and remote are always where the kids cannot reach... I simply asked if the considered Mikey Mouse porn now?. I asked them to fix the issue with billing, I also asked if they could send someone out to check the box.. Thinking there may be a glitch in it. That would have been to easy. After numerous attempts at calling Direct TV to correct this issue, the then shut the service off. They also said, they never received or original box that the tech upgraded... I asked them to explain to me how they could charge of pay per views on a card that was in the box, that the tech took with him when he left my house.. You don't have my box, but you know that pay per views were on the card? TELL ME ANOTHER ONE! Yesterday when they took $2000.00 out of my checking account with no authorization to do so...TOPPED THE CAKE PEOPLE! It sounds like enough people have had the same issues, I'm sure a good class action lawsuit on this company would put them out of business. Exactly what they deserve... They have not heard the last of me yet...
Hell have no fury like a pissed off woman!

I was a Direct TV customer for many years, I lost my house and move to another house that could not take the service with me. I canceled and after 2 years that i was able to pay for my own TV service. I went back to Direct TV and they offer me a good package as a new customer, not as a returned customer. The package that they offered me was not connected, I called to get the package that i was offered, Direct TV was not responsible for the offered. Everything was connected, couldn't do much about it after having a hard time with their customer service. A few days that I had the service, someone in the house notice that one of the receivers was showing PPV movies, which I called to Direct TV to make sure that no-one can order without my consent. They confirmed me that there was nothing to worry about, as none of the receivers were connected to the Internet or telephone line, that there was not way that something can be ordered with the remote controled. After 1 year of service, I decided to cancel the contract because they increased the price on the package. I was paying more than $100 a month, and i need to pay $220 for 11 months remaining on the contract, which I agreed to pay, I was going to save more than $1000 on the remaining 11 months. After I returned the Equipment, without any authorization from me, Direct TV charged my credit card, I didn't do much about it, because I was aware that I need it to pay them that amount. After 1 month of cancelation, I was on the hospital when I got a message from Direct TV to contact them regarding my account. Three days after I got out from the hospital, decided to call them, and found out that i owe them more than $200 for PPV movies, that were read on the card, Which they were not seen because there was no connection to Internet or Phone. During the service of Direct TV, I didn't have Telephone service in my house. I have contacted them and searched on their website, that movies can be ordered through the remote control only if it is connected to Internet or telephone line.

Ms. Scheuvront,

Ready to fight back? Consumer Fraud Legal Services has Consumer Rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one you have recently experienced. Using the Consumer Fraud Act, we will try and get you a refund. Regardless, our time is free. If we win, the law requires the company to pay our legal fees.

Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com

In 2010 my roommate and I rented a house, we split the bills down the middle and she said she called to sign up for directv, her debit card was prepaid and they wouldn't take it for a deposit so I let her use my card to make the deposit thinking the account would be in her name, after an automatic draft came off of my account I called directv to figure out what was going on, when I called they only needed the phone number of the "account holder" which was my roommate's number. They told me they couldn't reverse the charges but they would take my card off the account, I told them that was fine since we shared the bills because it had to be paid either way, my roommate always got the mail before me so I never saw the directv bills. Well here it is April 2013(I moved out of that house July 2011) and I just received a bill from a collection agency saying I owed $422.00 to Directv! Turns out it was in my name the whole time and I never knew it and my roommate moved out without canceling service or paying the last bill! After moving out I found out that she had done things of this nature to other people and I found a tablet she brought home from work where she had written down my name, social, DOB, and credit card number, thankfully nothing else was taken out in my name! I can't believe they allow people to take out account without verifying their identity!

I used to like Direct TV, but I am finding out there are more issues and complaints that deter me from ever getting service with them.

Something similar happened to me after I cancelled the service. I made a payment when I got the final bill and the representative said this would avoid them debiting my bank account for the balance. Well, the next day, that's exactly what they did, which impacted my rent as well. I called and the representative and his supervisor said the same thing, nothing they can do. I don't believe that because most companies, large and small can reverse/stop payments and credit the card used immediately.

I somehow, pay my money into the wrong acct over the phone, along with my banking information. I do not know what happen, The amount pay out was $100.00 along with my banking information to start automatic withdrawal to pay future bills. This took place on 6 may 13 about 3:00 clock am. I was giving a rec# of [protected].

Communicating with DirecTv customer service is like communicating with a fourth world country. After one boiler room phone call, which includes 5 or 6 transfers, supervisors and ultimately, the sound of a disconnected line, I end up feeling as though I've left the Twilight Zone. I was even hung up on once because I had not decided whether to switch my cable company yet and did not want to give them my credit card until I had made my decision.

Corporate must be fully aware, but continues to encourage this type of non service, because they can. DirecTv is enjoying a captive audience, which includes little competition for its product. If I do not care for a particular brand of appliance, or their customer service after my purchase, I can choose to bring my business to at least 10 others. Not so with TV.

The day more options of TV service are offered besides DirecTv, cannot come soon enough.

I am addressing my complaint because you company made charges to be that I did not pay my May 15 payment which was a false. I did make my payment but now your company is charging me double. Please I wanted to bring this to your attention as that it will be corrected once and for all. The payment I made was $75.20 and I am uploading my bank statement for your company to see.

George Yoshia
Cell: [protected]

I have been using Direct TV for several years lately I am having issues with my HD receiver (3X in 3 weeks)! I have to wait several days for a tech to check the system and the last 2 pronounced the "problem was resolved" I don't want to be rude but they either did not do what they said or they were incompetent. My signal went out today again and have to wait for a tech to look at it again. This is very old and I am trying to not get upset but this is the last straw. I pay a lot of money to use your system with very poor cust service. Time to look elsewhere?

I called Direct TV and talked to them about my bill. The person I talked to in relation to my bill told me that she would put a hold on the bill until June 24. I told her I didn't know that you could do that. She assured that it was fine. Imagine my surprise when I put a payment in for my car insurance bill, I called the next day hoping to finally pay my car insurance which was already late and money I had borrowed to pay my insurance. Instead I found that not only was that money gone, there was also a overdue charge on my account of 32.00. I am asking Direct TV to take care of the overdue charge. Sincerely, Mary Honigfort

ON JUNE 25, 2013 $106.77 WAS TAKEN OUT OF MY ACCOUNT UNAUTHORIZED. WHEN I CALLED DIRECT TV THEY SAID THEY SEE NO PAYMENT POSTED OF $106.77 AND I WAS GIVEN THE SITE FOR PAYMENT DISPUTE ONLY TO READ SEVERAL OTHERS PAYMENT DISPUTE. ALL OF MY PAYMENTS NEVER CAME OUT OF MY ACCOUNT SINCE I SIGNED UP WITH DIRECT TV, MY BOYFRIEND ALWAYS PAID AND THIS IS THE FIRST AND ONLY TIME THIS WILL HAPPEN EVER AGAIN. ALL I NEED IS MY MONEY BACK AND I AM GOING TO TERMINATE THIS SERVICE AND GO BACK TO COMCAST.

MICHELLE DAVENPORT
mdavenport6@gmail.com

I entered into a two year contract with direct tv in june 2011, which I was fine with. However one year and two months into my two year agreement I upgraded to HD receivers after getting a new tv, I was completely unaware that according to Direct TV this entered me into a new 2 year contract. So my original contract would have been up this past June. I wasn't using my direct TV much with my work schedule and decided it wasn't worth the cost... To make a long story short, direct tv told me that I still had a year and two months left on the contract, I told them I had no idea that upgrading to HD entered me into a new contract. Direct TV informed me that they have a recording with "third party verification" of me agreeing to the terms. I was skeptical because I would have remembered if I had entered a new two year contract, anyway I asked them if I could hear the proof before I paid the $300 dollar early cancellation fee, they of course told me no so I grew more skeptical, but they did tell me that they did have a contract with my signature on it saying that I agreed to the new 2 year contract. I was skeptical because all along they had been telling me that it was in fact a verbal agreement over the phone with a "third party verification" that I had agreed to. So I asked if they would send me a copy before I paid the $300 dollar penalty. When I got the document the signature in no way resembled my own. It was 100% evident that the signature was a FORGERY, it didn't even resemble the my name or any of the letters in it. I told them about the FORGERY and that I wouldn't pay, but no matter who I talked to they wouldn't budge and now I run the risk of bad credit if I'm late on the payment. I want to sue them for forging my signature and lying to me multiple times but don't really know how to go about doing it, and worry that it won't be worth it and feel as though they are so big and such a corrupt organization that I cannot do much against them even thought they FORGED my signature as proof that I entered into a contract with them that I had no recollection of.

So pissed lost my job barley have money as is had 200 in my account. Go to buy groceries yesterday to find out direct tv took all my money without my permission. I am so mad. I hope i can get my money back.

I received a bill on movies that we never watched wasn't billed for them until we canceled our service with them which they say was watched on nov. 2012 also have payed two bills already.
I'm not going to keep paying them. sorry

I have had money taken off of my debt card on the 19th of july witch was right. Then direct tv turned around and charged my credit card again on the 22th of july 2013, witch was not autherised. My bill is not due until the 5th of august...They have charged me twice for the same thing! Not happy with this company at all! Why? Waiting for response ! Rogerbutterfield52@yahoo.com bill amount 56.37 twice charged!

I have never and will never get direct tv. They have been pulling money off of my card and I don't have any service with them . How they obtained my card information and are debating money off of it I don't know... Highly pissed!

A few years ago back in 06 I lived with my mom and I was on her lease and she had an Direct Tv account at her house and times got hard and she couldn't pay her bill and the account was closed... Years later after I had been moved out of my mothers house and into my own home with my wife and kids.. I called Direct Tv to have service installed at my house and they told me that I'm linked to my mothers old unpaid account just because I was living with her at the of her service, I don't have anything to do with that account, it wasn't in my name it was in her name at her house, she was just helping me out with a place to live at the time, I haven't lived with my mother since then, and now that I'm trying to get service at my own home I'm being denied because of that, I've never had any type of cable in my name before ever, and because I was living with my mother at the time of her service and it was disconnected due to non payment I can't have service installed at my own home for my kids and I, that's crazy I've never heard of anything like this before, I'm not responsible for what someone else has in their name at their own home, if they don't pay their bill how am I responsible for it...? Someone please give me a call from Direct Tv, I would love to have service you all if we can get pass my mothers situation that I had nothing to do with, [protected], thanks have a great day..."!"

my bill was late being paid and because they kept trying to process my payment and there were no funds on my card when I did put the funds on my card to pay my bill Direct tv took it off and said they were placing it on a 24hr hold and it has been well over24hrs and I still don't have my money or my service.

I am seeing red and only the utmost if control is keeping me from perpetrating some sort of less than legal action. I would also like to direct the telling of "my" ordeal at "dccircuitboy" since he is either a DTV employee or just plain "holier than thou". Funny thing happened today when my elderly mother tried getting some money from the bank - she only had $3.87 left. For the Doubting Thomas amongst us, she did/does not owe DTV a red cent. In fact, the money was taken from her through my account. I paid my balance in full and then closed it as my initial (and only) 2 year contract expired. Now comes the, "can this be legal?" moment. As I am on disability, I occassionally run low on funds and will have my mother lend me a few dollars, which is what happened 10 months ago with my DTV bill. Well, I still have the equipment because I am waiting to receive the return shipping labels. For some reason despite the fact that I have paid off my bill in fulland still awaiting the return shipping labels the thieves at DTV I think I am a thief and not going to return their equipment, which is justification enough for them to leave my mother flat broke - this is where way what has me so dang angry. For them, some BS in the online Terms and Conditions gives them the right to run every card, that may everhave been used to make an online payment, so they can get what they think is theirs. Now if I had any money in my account I would have been charged, which would still be wrong but at least my mother would not have been so wrongly affected. I don't care if she is going to get her money back the point is she does not have it now! I would just love to take awaythe rent and medication money from some of these DTV folks. as far as I can tellthe only thing that I did wrong was being poor.

DirecTV is the lowest form of ### that I have had the displeasure do deal with. I had an issue being bundled with Verizon and DirecTV so I wanted to separate it, reason was my bill were getting crazy with no breakdown at all. I got behind on my bill and asked to be separated so I can itemize the two and get caught up with my account, Verizon refused unless I paid my bill in full. I explained I wanted to do this because it was the only way I could afford to get caught up. After I dropped both services in an attempt to cause them to separate they finally did, but then Verizon sent Directv a 1000 dollar bill saying it was un collectable, which is a ridiculous number, I probably owed them around 400 total, which means around 200 to DirecTV. the next thing I know this weekend DirecTV this weekend completely cleared out my checking account using my debit card they kept on file which I did not authorize them keeping it, nor the charge they put on it this weekend. I am on SSD, I am perminantly disabled and get a check once a month for myself and for my 8 year old daughter, so not only did they take all of my money they took hers as well because my checking is used for her direct deposit. I don't have my rent, money for food, or anything for that matter. I contacted the Attorney generals office, the FCC, the Federal Trade commission, and the PA department of banking. I am getting papers to fill out from the attorney generals office to file a complaint, but I don't know what the result of that will be, The only thing I do know is I can't pay my rent, my fridge is empty, and so are my pockets, the only good thing is my daughter has breakfast and lunch at school, so all I know is this is going to take time, I am totally broke, and very stressed out. DirecTV you are a low down dirty business, I will never ever use any of your services again, oh and I also had to close my bank account and order a new debit card because of these low lifes.

I just wanted to add that I was told by the FCC if enough people complain to the Federal Trade Commission that they would most likely look into it so please if this happens to you, don't just take it... # for Federal Trade Commision is [protected]

Good luck everyone
Pat Toole
Patrickstoole@aol.com

PS a class action law suit would be something for all of us to look into.

I am a DirecTV customer and I just found out they charged me $1710 for service I did not receive my service was on hold while I was purchasing a property in a probate sale.that took many months to obtain the house and put it in living condition now that we have moved in and are ready to get DirecTV Installed I found out they lifted the hold on the service without my knowledge and never sent me a statement to let me know even though they had my new address. When I contacted them about the problem they refuse to credit me the money back or even credit me back months of service that I paid for.
Anyone with similar situation please contact me if interested in a class action law suit. My email is partysakozyfilly@sbcglobal.net

I wish I had done more research prior to getting their service

I've had DirecTV for almost 7 years and have never had any problems. The only time I've ever had an outage was when it snowed and disturbed the signal. It only snows here about once every few years so that's not an issue. When my receiver died, I called and they sent me a new one within 2 days. And I just sent the bad one back in the same box.

sent my payment by money order on june 8, 2013 and was told they didn't receive it.When I called about the money order they said it had been cashed but direct said they didn't receive it. I have my receipt from my money order. would just like to get this situation resolved soon.

direct claims no payment rec on 8/29.i check w my online banking w b of a.payment check 7148196 sent to [protected] on 8.26 and delivered on 8/29.

We have had direct TV as our service provider for 16 Years, after having problems receiving our local channels, I was advised from customer service we would need our equipment updated, and that a service order would be dispatched to a rep in our area. This would be done at no charge to our account. Equipment was updated in 2011. The rep updated the satellite dome on the outside of our house and the receiver box inside. He left the old satellite dome in our yard, and informed me we would need to dispose of it? This really doesn't make since it's their equipment, but we did. In 2012 I contacted Direct TV and ask that our service be disconnected, I was then informed there would be a fee for not meeting our contract agreement. We were not under contract to my knowledge the additional charge to our account was 300.00 for the two year service contract they had automatically enrolled us in after they updated the equipment at no charge! What a form of fraud! by omission. Then I was informed if we didn't pay the contract fee it would be sent to a collection agency' unbelievable. HOW CAN THIS BE LEGAL!

My name is Harold D. Pitman and acct. # [protected] and I didn't not ask for Auto Bill Pay when I opened this acct. and just got a short funds notice from my bank and being charged $35.00. by them for you automatically taking funds out of my acct. which I didn't authorize. I did make pay the initial amount for installation out of my acct. but didn't authorize Auto Bill Pay not at all and always make payments with checks. I was going to send payment in this Sat. seeing as how I don't receive my retirement check to my bank acct. until Sept. 30. Also I was charged bye this outside company $7.99 per month for insurance that I didn't ask for or want. I want the Refund for $35.00 back or please just cancel my account immediately. My e-mail is pitman2007@sbcglobal.net, thanks for your help.

Since ABC has been in dispute with Direct TV for two weeks, is Direct going to pro rate my bill since I am not getting all the channels that I am paying for?