Screen freezes constantly can not access on demand channels it says; sorry no programs for the filter you have chosen. Called to have fixed but got nowhere with someone in another country who couldn't fix problem could not even tell me how to reboot. I asked am I supposed to just pay the bill even though it doesn't work and your employee said yes. I asked for a supervisor and he said I would get same result he also said they would discuss my problem. I said send a technician. Frankly direct tv sucks. Michael kizzer — account # [protected] i'm willing to bet this does not get answered. Oh in case you need a phone # [protected]