Menu
For Business Write a review File a complaint
DogTV Network Customer Service Phone, Email, Contacts

DogTV Network
Reviews and Complaints

dogtv.com

Learn how the rating is calculated

3.2 25 Complaints
Claimed
DogTV Network has claimed their business profile
Write a review File a complaint

DogTV Network Complaints 25

ComplaintsBoard
L
5:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DogTV Network has left an official reply on this complaint.

DogTV Network tv channel

There is no where to cancel on their site and no phone number. I've emailed and no response. I saw a previous complaint where they said to click the help widget but there is none. I continue to get billed but you are unable to play this channel on a constant loop. So to leave it on for the dog while I'm gone isnt an option. As well it is difficult to figure out how to run it on my Apple TV where every other option/channel/subscription is simple.

Read full review of DogTV Network and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
E
E
Emily Eames
US
Jul 31, 2019 3:14 am EDT

Will not provide info to unsubscribe. Tried to contact multiple times with no avail

View 0 more photos
ComplaintsBoard
C
5:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DogTV Network has left an official reply on this complaint.

DogTV Network canceled subscription

I canceled my subscription (in writing) within 7 days of trying dogtv. My credit card has continued being charged each month for the last 3 months. After sending emails I was finally contacted & told my subscription was canceled however I am still being charged for the last 3 months. I have never dealt with such an unprofessional company. I would never recommend this service to anyone. I will be contacting my credit card company to file a complaint concerning dogtv!

Read full review of DogTV Network
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
3:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DogTV Network has left an official reply on this complaint.

DogTV Network unable to cancel subscription

Since our purchase on May 27th, 2017 we have not been able to view the channel. I emailed support the same day and requested to disregard our request for service. I just keep getting emails that say "try to log in now". I requested to cancel, but I see its still active. Where is the cancel information so I can send in a written cancel letter. It is now June 8th, 2017 and we are still unable to view and cancel. I would like to submit my cancel information prior the 30 day trial ending.

Read full review of DogTV Network
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
9:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DogTV Network has left an official reply on this complaint.

DogTV Network Cannot cancel subscription

Since March 1, 2017 I have sent multiple emails requesting for my subscription to be canceled. I have also seen online that others have not been able to cancel either.

My order ID is 174549

The phone number provided here at www.complaintsboard.com is not connected to the company and leaves you speaking to an identified voice mail.

My desired resolution would be the effective cancellation of my subscription to DogTV immediately and the cease of any further withdrawals from my bank account.

According to Section 2 of their Terms & Conditions cancellation requests must be submitted in writing. As the T&C does not define "in writing" in specific terms an email is sufficient to meet the requirement.

Read full review of DogTV Network
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
9:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DogTV Network has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been trying to cancel subscription for five months. When I started I had to call a special number to cancel my subscription. Charges continued appearing on my credit card. Now my only choice is to send an email. I have gotten no response to multiple emails asking to cancel my account. DogTV website and search engines provide no other method to...

Read full review of DogTV Network and 21 comments

DogTV Network Reviews 0

Looks like DogTV Network has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

Overview of DogTV Network complaint handling

DogTV Network reviews first appeared on Complaints Board on Oct 17, 2016. The latest review Subscription was posted on Dec 1, 2023. The latest complaint Subscription cancellation was resolved on Oct 16, 2020. DogTV Network has an average consumer rating of 3 stars from 25 reviews. DogTV Network has resolved 14 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.0
24 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. DogTV Network Contacts

  2. DogTV Network emails
  3. DogTV Network address
    1822 E Rte 66, Glendora, California, CA91740, United States
  4. DogTV Network social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Most discussed DogTV Network complaints

Can't cancel subscription
1
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.