CB Vehicle Rental and Leasing Dollar Rent A Car Overcharges

Dollar Rent A Car review: Overcharges

perk4orr of venice, US

Feb 21, 2024 12:22 pm EST

Verified customer

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RENTAL RECORD# [protected] M. Phillips DENVER Feb.5-11,2024
CONFIRMATION SHOWS original BASE $422.32
add Under Age Driver + 203.00
add add. insurance* + 209.94
EQUALS WHAT SHOULD BE TOTAL = $835.26
...
FINAL BILL on credit statement shows $646.31
PLUS DEPOSIT PREPAID + $283.12
EQUALS (total charged) = $929.43
...
SO, THE DISCREPANCY $ 929.43 CHARGED
WHAT SHOULD BE - 835.26
EQUALS REFUND DUE! = $ 94.17 DUE CUSTOMER
...

At the parking lot location in Denver (after shuttle from airport), customer was "urged" to take out extra insurance (which was not needed as his auto insurance covered a rental). This was his first time renting a vehicle. He was told it beforehand (before trip, from family members) he did not need this extra insurance. It was "STRONGLY ENCOURAGED" at the office location and felt guilty or embarrassed if he elected not to take it out (at a cost of $209.94).

We expect a prompt reply and a CREDIT TO THE CREDIT CARD ON FILE (or a home address will be provided if needed for a check refund) in the amount of $ 94.17 AND as well as a 'courtesy' credit in some amount for the additional $209 insurance coverage that was unnecessary but nervously agreed upon by a first time renter. This would be the right thing to do for a "future" Dollar Rent-a-Car customer.

Claimed loss: $ 94.17 PLUS $209

Desired outcome: REFUND of the $94.17 promptly and a 'courtesy' credit toward a future Dollar Car Rental (in light of the extra insurance "push" that was not necessary)

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Dollar Rent A Car phone numbers

+1 (800) 800-5252
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+1 (800) 800-6000
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+1 (877) 411-4300
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+1 (800) 235-9393
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24-Hour Roadside Assistance

+1 (800) 331-3550
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+1 (800) 654-4173
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+1 (800) 654-0011
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+1 (800) 527-7752
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Travel Agent Commission Hotline

+1 (888) 367-4372
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+1 (866) 776-6667
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+44 139 220 3041
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+1 (358) 000-9102
+1 (358) 000-9102

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Dollar Rent A Car emails

customerservice@dollar.com

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internethelpdesk@dollar.com

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PO Box 26120, Oklahoma City, Oklahoma, 73126, United States

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Nov 20, 2024