Dollar Rent A Car’s earns a 1.4-star rating from 286 reviews, showing that the majority of renters are dissatisfied with rental experience.
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steals money
Dollar Rent A Car (complaint) – Daylight Robbery
Just to make it clear, we made our car rental reservation through a third party company called Booking Group (known as bookinggroup.com or economybookings.com). When troubles started Dollar blamed everything on the third party company. I'm not buying it…
Dollar robbed us 3 times:
1. According to the voucher we were holding the balance was EUR 127: "€ 127.03 is payable to Dollar on your arrival".
(Approximately $190 at that time)
Dollar charged us $250. After an 11 hours flight it was not easy to argue...what could we do?
Dollar response: "Our records indicate your reservation was booked as $250 in our system for the rental charges, which is what you were charged. Since the Euro amount was quoted to you by the third party company, and they booked the reservation in our system as $250, we must ask you pursue this matter further with the third party."
2. According to the voucher the drop-off location was Manhattan (no fee mentioned):
"Drop-off location: USA New York, Manhattan, Manhattan Downtown"
Dollar charged us with an extra $50, which was a Drop-off fee for returning the car to a different location than the original.
Dollar response: "Since our records indicate this vehicle was reserved with Dollar to return to JFK, we must conclude the third party booked with us incorrectly"
3. Dollar did not explain that the prepaid fuel plan is just an option; we understood that we have to take it.
Dollar response: "It appears you accepted prepaid fuel upon pickup. This was $34.29."
My recommendation: Don't book Dollar Rent-A-Car; Don't do business with Booking Group.
Shahar Galili (on behalf of my wife and sister-in-law)
Bookinggroup ref [protected] / Dollar ref S3869742 / Dollar Case ID 1337704
tricked into extra charges
When I arrived at the Dollar desk to collect the car I was in a hurry as my wife had been taken ill on the plane and I wanted to get away as quickly as possible to get to the hospital. This was already a bad start to our honeymoon. So you can imagine I was in a real hurry but then had to spend a very long time at the San Francisco Airport desk insisting to...
Read full review of Dollar Rent A Car and 8 commentshostile employees
Avoid Dollar Rental Car at Phoenix Skyharbor airport. If you like long lines and employees who are hostile to customers, this is your company. I tried this location several times in February and each time, the employees hid in a back room when customer lines formed, leaving a relatively new employee.
When one of the Dollar employees made a woman customer cry, I wrote a letter to the Dollar corporate office. The letter was answered with a form letter and nonsense discount coupons. If you fly into Phoenix Skyharbor, use one of the other companies, it may cost a little more, but its worth it to avoid the Dollar employees.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a horrible experience at the Las Vegas airport Dollar Rental and wished I had read these reviews and those on YELP before I went. I was never treated so badly in my life!
"Shahar Galili: Don't book with Dollar Rent A Car. Ask me why. shahargalili@hotmail.com"
See also my review:
Dollar Rent A Car — steals money
what was supposed to be a weekend getaway turned into a stressful nightmare
I reserved a rental car online for my vacation using my debit/check card, thoroughly reading the terms and conditions before hand and understood the hold that would be placed on my card. When I arrived at Dollar Rent A Car in Las Vegas (from Seattle) I was told that they could not accept my debit/check card because it had already been run through them and denied once earlier that day, even though I had just arrived and had not used my card. After a long wait they finally manually put me into their system since they could not accept me electronically. When I arrived to return the car, on time, I was told that I had not rented a car from them and they could not find me in their system (probably because I was manually entered). After some hassle I was finally given a slip to take to the front counter. On the slip the wrong return time had been written down. They showed the time that it now was, not the time I arrived, making me a half hour late on my rental. When I addressed this at the counter (15 minutes later) I was told not to worry about it and that there would be no additional charges. Because I was manually entered they could not give me an electronic receipt and had to manually make a receipt. They obviously did not know how to do this, as I watched 4 men wander aimlessly around their "office" for 15 minutes trying to find the paperwork to do this, and whisper to each other (obviously in confusion), as I missed check-in time for my flight. I made sure they took my card and ran the charge through to release my funds, per the terms and conditions I agreed to online at reservation. By the time they processed everything and were ready to send me on my way, it was too late to make my flight. When I complained about the amount of time this had just taken, and that I had missed my flight and inquired about when the hold on my funds would be released since they now have the car back, so that I could make arrangements to take the next flight back home, the gentleman was very polite and said that typically the hold is released at midnight, but he would try to expedite the hold for me so that I could make my arrangements and get to work the next morning. When I went to purchase another ticket for my flight out, the funds were still on hold. The funds were still on hold the following day and when I called customer service they explained to me that they could not release the funds. In addition they still showed my account still open and the car not having been returned yet. After explaining to 3 different associates that I no longer was in LasVegas any longer, but calling from my work in Seattle and that I in fact did return the car, payment should have been processed the night before and that I was assured that my funds would be released by midnight at the latest, if not sooner - they finally were able to close my account. I was over charged for the rental for an additional day because of their mistakes, missed a flight and to top it all of, over the next 4 to 5 business days my funds were STILL on hold. My account is now overdrawn because of the many charges I received by these mistakes. What was supposed to be a weekend getaway turned into a stressful nightmare of financial issues due to their mistake of holding my funds for a total of 7 days, instead of 3 as agreed to. I want my money back. And my dignity.
The complaint has been investigated and resolved to the customer’s satisfaction.
adding charges
I chose to reserve a rental with Dollar to save money and time as I was told the service would be great and the price I was quoted when I made the reservation was well within my budget. I arrived in Las Vegas at the rental terminal about 7:15 pm on Tuesday, October 13th. After waiting in line for over 45 minutes, I was greeted by a representative.
After answering all the questions and providing the necessary information (Drivers Licence and Credit Card) I told her specifically that I did not want any additional insurance as I am fully covered by my personal insurance company. I even declined the gas fee as I would return the vehicle with a full tank. (I was not planning on putting many miles on the car and as it turned out, I put about 35 miles on it total for the 4 day rental.)
I was asked to sign the automated kiosk for the contract. I specifically asked that no additional insurance be added and was assured that it wasn't. By this time, an hour had transpired and I was ready to move on to my hotel. I thanked the rep for her service, signed the agreement and got my car.
When I returned the car on Saturday, October 17th at 7:15 am, I was shocked to see that an additional charge of $87.96 for insurance was added to my bill. I verbally declined this several times with the rep when I rented the car as again, I wasn't planing on using the car during my trip with the exception of going to my hotel and back to the airport. Somehow she added it to the agreement when I signed it electronically. Had I known this, I would've taken a taxi and saved myself about $220.00!
This is deplorable business practice and, after doing some research regarding complaints about Dollar, this seems to be general practice for them. When I brought this to the attention of the rep that I checked out with, she basically said I was out of luck since I signed the agreement electronically. I was paying cash for the vehicle and now I am out the extra $87.96. I asked for the manager and she said no one here could help me.
Good for Dollar, they made an additional $87 dollars on me. But the bad thing is that they lost a customer for life. I go to Las Vegas several times a year and am an Emerald Card holder for National. I thought I would give Dollar a chance but they really blew it. I hope the $87 dollars comes in handy as opposed to the almost $600 they could have made annually from me in the future.
So I guess you settle for poor service in your life. That must really suck. The issue is with the service and the fact that the vendor (Dollar) did not listen to the customer. I wonder how many people this has happened to. You are right, $87 dollars is not much but it adds up for their bottom line. And there are people out there that are not as fortunate as you and I that can miss the $87.00 with no issues.
Also, please read a little closer. I said $600 and not $6000 per year. Again, not a lot but it adds up. And I never complained about the wait in line as you put it. I just stated a fact. I expect to wait in line in Vegas. It’s par for the course. But I also expect good service when I do get to the front of the line and that didn’t happen here.
My point about the low mileage was this – I would have gladly taken the insurance with all the bells and whistles if I planned to actually drive the car all over town for sightseeing. I didn’t plan that and therefore didn’t want to pay for the extras. That was my plan going in. I am not really a taxi person, so forgive me if that offends you.
A final thought… Learn to type, learn to spell, learn to read, quit abbreviating everything like you are a twelve year old texting your “BFF” and speak up for yourself when you get bad service. You may be surprised at what you get out of it. Dollar generously reimbursed me with a major apology. I am happy now. But if I took your advice, I’d be out $87 dollars and they would have lost a customer.
Have a nice day.
The complaint has been investigated and resolved to the customer’s satisfaction.
So u spend $6000 on rental car a year...know what u want but never read the contract...until u return the car..complain about waiting in line like ur the only travler to vegas...ant to top it u drove 35 miles in 4 days ? All this to get $87.00...let's see which rental car company fits ur kind...None take a yellow cab next time..35 miles in 4 day !
dodgy charging
Reserved car online with Dollar Rent a Car, Added all relevant information and ticked all boxes. Quoted $ 416 Got to Sanford Airport on 25th Sept told that they would need to add insurance to the quote, the quote came out at $ 1300 dollars. nearly $ 900 for two weeks insurance?
My advice dont use Dollar people are complaining about their tactics all over the sites, see link to trip advisor below for someone else that had the same problem as us. Rip off. and they use pressure tactics to get you to upgrade. Snotty staff with no customer care.
Try Alamo, great service no pressure for car for $ 635 a mid size well maintained car.
http://www.tripadvisor.co.uk/ShowUserReviews-g34515-d120305-r46207649-Disney_s_Port_Orleans_Resort_French_Quarter-Orlando_Florida.html#CHECK_RATES_CONT
The complaint has been investigated and resolved to the customer’s satisfaction.
My 70 year old fathers flight was canceled out of JAX due to TS Beryl and had originally planned to return his rental car to JAX, but wants to drive to meet his connecting flight in ATL. In order to drop off the rental in ATL, he would have to pay a $163 drop fee. A drop fee was disclosed, but no amount or limits were given. I went online to try and change the drop off location, and the site would not let me. However if I were to drop off the car, and re-rent it in less than 5 minutes, it would cost $12. He called to talk to someone who hung up on him instead of transferring, but that happens occasionally. He called back and was told that there was nothing that could be done to waive the drop fee. I called and asked to speak to a supervisor regarding the fact that there was a Tropical Storm hitting, if anything could be done. A supervisor was not available but I was asked for my number and one would call me back. An hour later, I called to talk to a supervisor and once one got on the line I was told that the system has a contract listed and his contract includes a drop fee. I explained the circumstances and was told it could not be waived. I explained how I could rent a car for $12, she told me that is what we would have to do. In the middle of a tropical storm, drive to the airport, where no one is currently staffed, to drop off a car, re-rent it to save $150! I will tell everyone I can about this ridiculous company and will be sure to never rent from them again!
I left a bag/piece of luggage in the shuttle bus when I picked up my car after parking for the week. I called them a couple days later, and they shipped it to me through UPS. I paid for it, and it showed up on my Visa bill. However, 3 weeks later I still haven't received it. They are giving me the run around, and will not give me the tracking number or the number for UPS. I have been talking to them about this for the last two days, and apparently only one girl has this information, but they can't get a hold of her. The manager can't even help me. I am very frustrated, and I have spent a lot of money on long distance calls trying to get this resolved.
I rented a sat nav from Dollar rent a car at Orlando Florida for $11.99 per day. After four days the unit failed because of a faulty power cord. I telephoned the Orlando site a the Orlando International Airport so that I would not be charged for the remaining 10 days rental.
When the sat nav was returned there was a long discussion with the clerk who eventually said that I would not be charged. He folded the paperwork and returned it to me and having accepted his statement that I would not be charged returned to my home in the United Kingdom.
The subsequent day I checked my credit card on line and dicovered that I had been charged not only for the 10days but also $149 for a replacement power cord which could be bought retail for $20. I want a return of my $266.9 which was taken from my credit card without my permission and an acknowledgement from Dollar that it is not company policy for staff to lie to customers.
It was obvious that the clerk lied to me because he knew that in two hours I woulod be on a flight back to the United Kingdom.
Reservation no. [protected]
http://www.rentalcars.com/ShowVoucher.do?id=LMjQ3NjMxMjA2O
My name is Pablo A. Ospina. Last Thursday afternoon I spoke on the phone with one of your agents regarding a situation that occured to me and my wife, when I went to pick up the car.
According to the reservation cited above, I was supposed to pick up a car on the morning of April 6, 2017 at 2AM at the Dollar counter at Chicago O´Hare. My wife and I arrived at 4AM. I am handicapped, from a defect from birth with my left arm that runs only to the elbow. With my right arm, I have driven cars with automatic shift for the last 20 years, not only in my home country, Colombia, but all over the United States (renting cars from almost all the major companies).
When the lady atendant looked at me, she was worried because she had never rented a car to a one-arm man.She wondered what a policeman would say if I got stopped. I told her that I had a drivers license, identification and insurance, and if I commited a transit violation, I would have to pay the fine. She went on rambling in her worries because she didn´t know what the laws of the State of Illinois were, regarding if I was allowed to drive, because for her the most important thing was to keep her position.
She said that she could not authorize the rental until the manager arrived, and that he would decide. The manager arrived at 5:30AM. He asked me 2 or 3 questions with respect to my driving. Two minutes later, he instructed the lady atendant to rent me the car. Even though the lady atendant was instructed to rent me the car, she continued to hassle me. She said that the Illinois taxes and the fuel tax were not included in the voucher, even though the voucher indicated total coverage. She said the voucher was in spanish, and that she didn´t understand the language. She found the reservation in her computer, and I´m sure it was in English.
Finally, she asked me for the address where I was going to stay in the Chicago area, When I gave the address of the friends I was visiting in a Chicago suburb, she concluded that we were citizens of the United States and residents of the State of Illinois, and therefore, that voucher was invalid. We showed her our Colombian passport, our Colombian Drivers License, and our local Colombian identification. She insisted on her reasoning, called the manager, and at that point, that manager, decided that he could not allow the rental.
With this situation I had no choice but to go a block away, with all our bags, and less than 10 minutes later we were sitting in an Avis car.
In this case, what I conclude is that I was dealing with two absolutely incompetent employees, who decided to discriminate against me, due to my handicap. The manager wrote a note saying that due to local policies, they could not allow the rental, saying that you should refund me. He attached his business card. I am scaning those and attaching them to this mail.
I will be writing a complaint to Dollar rent-a-car, explaining my case of absolute discrimination. I require a full refund for what I paid.
Please respond promptly.
With kind regards,
Pablo A. Ospina
Tels. [protected] office, [protected] home, Magic Jack No. Colombia (at home) [protected]
Walked up at Love Field in Dallas and all of the rental car companies were out of cars due to recent hail damage. Dollar agent said he had cars and when I asked him rate with insurances, I received a quote for 135.00 per day. As I planned on keeping the car only two days, I agreed. Agent hurried me through signatures to get me on my way.
I returned the car a litle more than 1 day later ( 28 hours) and got a shock at my invoice for $443.00. I called the customer service both local and corporate. The 135 was the base rate before insurances and I was charged 26/ hour for the 4 hours past one day.
Dollar had no concern and basically told me tough luck. I had signed the agreement and given them license to steal, which they readily did.
Lesson learned on walk up rentals and definitely learned about lesser car rental companies (Dollar).
I reserved a full size car online via expedia a couple of weeks before our vacation and when we arrive our reservation was canceled. THey found us a car and the car given to us broke down 4 days into our vacation of 8 days. They told us at 5:00pm that we would have another car in 3 hours and the other car was delivered at 4:00 am! THe other car was an Econo line that is used as a shuttle from the airport to the dollar office, and had no seat belts! On top of that we were charged more than double what was quoted on our expedia reservation! Horrible rental car company!
I reserved and prepaid a full size 4 WD to be picked up at Las Vegas airport after a very long plane trip from Europe. When we got to the airport we were charged a 400 dollar drop off fee without being told a word of what was about to happen.
Then someone brought an smaller car without saying a word hoping we would not notice (probably thinking we are not smart enough to notice).
Since that is not the car we had paid for and we could not fit our stuff there we said so to the person there. He just simply said too bad, that is what we got, leave it or take it.
At that point I had two very cranky children on the floor of a garage after a 25 hour non sleeping trip from Europe, but sure, that is also my problem.
I went to the person who had charged me the 400 dollar fee without "remembering" they did not have my car and she says, too bad, it's your problem, that's what we have. After I complained and complained they said; "go to the terminal and talk to the manager".
I found the manager and try to explain the situation, only to be interrupted first thing saying she does not want to know anything about my long trip or my family situation. I feel like telling her to forget about me, but since I have no car, I just have to put up with all this REALLY nasty people, since maybe smiling I would get a car . She says that maybe in some hours someone will bring back a car, but they don't know.
At that point someone comes to her to ask if they should tell all the people standing in line that they have no cars, or should they just tell them one by one. She chooses one by one, I guess since it would be quieter.
By now I just want a car, anything 4 wheeled where I can fit my luggage, as it looks like we could spend the night at the airport.
Finally she offers me a damaged car, which I take. The car is over 40, 000 miles, has a very very damaged roof, is dirty inside, and tires have almost no patter that's how wear out they are.
I have rented with DOLLAR for my last 4 American one month vacation, never having a problem. But that was it. The fact that they had no car was bad enough, but trying to fool us, treating us so rudely, just made it. Bye DOLLAR, I just hope many people find out and take business to more considerate companies, which is what I will do.
My husband and I went on vacation to orlando and we parked our car in the gargage where we thought it would be safe. Well GUESS WHAT our car came back damaged and the first thing they ask us is " do you ask for your car to be inspected" ? Why should we do that. We put our trust in them and we get the bad end of the stick. We went into the office to see what WE can do to reslove this issue But all we got was ATTIUDE, RUDENESS and walked away from when we were talking. We have since called a couple of people to see what they can do to help and it seems like no one wants to help or should i say get there hands dirty.We are STILL getting the run around...Call this person, Speak to that person...OR there's nothing we can do about that. Does anyone know what we can do or where we can call? I think DOLLAR RENATL CARE should be responsible for this. had we brought back a car that we rented from them damaged then we would be responsible right! So i think they should be responsible for my damage. So please if anyone has information please share that with me. Thanks so much for your help.
On February 16, 2017, Dollar Rent A Car at the Fort Myers, FL Airport (RSW) refused to honor my confirmed reservation for a vehicle. [After booking my reservation through the BookingGroup, I received a written confirmation and a reservation number from both Dollar Rent A Car and the BookingGroup.] When I arrived to pick up my vehicle, I provided my confirmation notices and the Dollar representative refused to honor my confirmed reservation. She charged me $490.55 instead of the $220.01 confirmed rental cost that was supposed to be payable upon my arrival. I needed a vehicle to get to my vacation on Sanibel Island so I had no choice in the matter. In addition to very poor customer service, Dollar Rent A Car appears to now be engaging in 'Bait & Switch' business practice. BUYER BEWARE!
My (car trawler) Reservation Number: US260393560
My Agent Ref: R4905444
This is a complaint regarding the Dollar customer service on this occasion.
I booked a car on-line for one day during my very busy business trip schedule...
So, I paid the day's rent online which was sweet...
Upon arrival at Houston airport rental centre, the young sales clark/front person wasn't very helpful other than selling on full fuel tank and 24h toll pass. After a very long flight I wasn't in much mood for discussions (as many people wouldn't)... But than, full tank of petrol for one day hire? Really? It was my first time in Houston, and sales clark should be aware of that from reservation info and passport details.. he didn't bother showing me the (approximate) map where the tollroads are in Houston. This was a business trip, and I was travelling on set routes.. If I was made aware (just a tad) of the tollroads layout, I would've seen that there was no chance I'd be getting even close to them...
But ok, kudos to the sales clark doing sales job, where he should be doing customer support job...
The same day I got informewd that one of my meetings will be longer than expected, so I rang the Dollar service desk to inform peple there that I will be returning the car 3-4 hours later than anticipated. I was expecting to pay one extra day, as that is a normal practice...
The person on the other side of the phone was extremely unhelpful, and in a great hurry to finish the conversation...
When I returned the car and got the bill I understand why.
I was billed $184.84 for one day+one extra day (of which i used 3 hours)...
What the..
This was the worst car rental service I have ever received. The front personel was duing 'oversales' job not the customer support, the customer support phone line personel was doing the same, and at the end I was served oversized bill...
I warmly recomend all travellers to avoid this car rental place completely, or at least be very vigilant when accepting and returning the car...
For a visitor from another continent, I left USA with a very bitter taste in my mouth and a very bad experience... Certainly, that is not how the things should be done...
Best Regards,
Zvonko Lazic.
bait and switch fraud
Beware! Never, ever book your car rental with Dollar Car Rental! They scammed me into paying more for my rental by telling me the vehicle I reserve was NOT available (as we were driving out of the lot, we saw a few vehicles that we originally reserved!) and offered us another - The agent claimed that the daily rate on the alternate vehicle was a lot cheaper than what we originally reserved, and said I would be getting a very good deal. So we took it. However, they didn't make it verbally clear that the cheaper rate was actually a daily upgrade fee IN ADDITION to what I already had paid in advance.
When I returned the vehicle 5 days later, I ended up paying an additional $$$$ more than I should have! For an error on their part for not giving me what I reserved in the first place! DOLLAR SUCKS! I'm never doing business with them again and you shouldn't either if you don't want to incur any unnecessary add'l charges!
The complaint has been investigated and resolved to the customer’s satisfaction.
Yeah never do business with them again. I used to work for them and the problem is that everyone is so confident that you will rent from them again. Even the managers have told me ' They will be back, we always have the cheapest rates, Trust Me" and sure enough some customers actually came back... You Get what you Pay for.
switch & bait?
Beware! Never, ever book your car rental with “Dollar Car Rental”! They scammed me into paying more for my rental by telling me the vehicle I reserved was not available (as we were driving out of the lot, we saw a few cars that we originally reserved on the lot!) and offered us another vehicle – claiming it was cheaper per day than what we reserved. HOWEVER, they neglected to inform us that the cheaper rate was "IN ADDITION TO" what I had already paid in advance through a package deal.
I ended up paying an additional $$$ more than I should have, and Dollar claimed it was a daily "upgrade fee" for my rental. For an inferior car? for a vehicle that I didn't want? Called customer service and explained the situation and they didn't hear anything I said...just kept drowning me with "it might have been a misunderstanding of the charges on both parties", and didn't try to compensate me for anything! DOLLAR SUCKS! I’m never doing business with them again and you shouldn’t either!
The complaint has been investigated and resolved to the customer’s satisfaction.
As a Ex-DTAG employee I agree, they will try to charge you everything. One of the most common scams is when at the Rental Process they say they will charge if you return it 24 hr earlier or later, that is wrong. If you return it One Minute after the time and date when you are planning to return it they will charge money. Thats how the company made over $100 million dollars in profit in 2010
charged credit card without notification
do not do business with this rental car company 7 months after returning a car to this company my credit card was charged 116.50 without any notification by them for bogus toll road violations when i didnt even go through toll roads!
The complaint has been investigated and resolved to the customer’s satisfaction.
WOW tcaam. Way to support. Actually, it doesn't need to be in the fine print. It's the law. It's in the law. It's written in vehicle code.
If you did not get the ticket (from the price, it sounds like 1 ticket, harsh I know) all you need to do is contact them, ask for a copy of your contract/final bill and if the car that got the ticket is the same one that you were in on those days then you got the ticket.
I WORKED FOR DOLLAR RENT A CAR FOR 29 YEARS . This complaint is true customer would call all the time then corp would research and find out it was the wrong customer.But they do hit your credit card without your permision they would said it's in the small print on the contract .Dollar is a bad company to rent from managers are unprofessional i don't know how i lasted for 29 years to tell you the truth.
undue &damage& charge
It is unlikely that I will rent from Dollar Rent A Car again. First the rental was a bit more than I had anticipated after getting a quote online the clincher though was when they charged me for a tire that went flat and turned out to be unrepairable.
Their position was that since I had not purchased their insurance that I was liable. My position was that since the "damage" was through no fault of my own, but due to a road hazard, that a company the size of Dollar would allow for such incidents just for GOOD WILL. They didn't/don't agree so they have lost my good will and I offer my experience to anyone else considering a car rental.
The complaint has been investigated and resolved to the customer’s satisfaction.
towing service did not pay bill
Dollar Rent a Car called Ponderosa Tow to tow a vehicle for there location at Oxnard airport. Ponderosa Tow performed the service on 12-28-08. The bill $350.00 to take 60 miles from Mariposa CA to Fresno Nisson Dealer. Matt Popai manager will not even speak to our company. We have called many, many times. When we call he is Never in! We have mailed them bills at 2889 W 5th Street #113, Oxnard CA 93030. Customer Robert Holcombe, contract # 3386995. Vehicle was a 2008 Nisson Versal, Red Lic # 6BNX581 towed on a rollback tow carrier. Picked up vehicle at 3087 Triangle Rd Mariposa, CA
The complaint has been investigated and resolved to the customer’s satisfaction.
horrible customer treatment
I rented a car in Costa Rica for 11 days from Dec 25, 2007 to Jan 05, 2008. When I returned the car to the San Jose airport location, the Dollar representative coerced me into paying $20 for cleaning of the car (which was only a little dusty), and tried to overcharge me by $200. His behavior was appalling. Since I was so angered by his attempts at cheating me, he ended up overcharging me by only $80, which I have submitted to Dollar for a refund. This is a horrible way to treat Dollar's customers, and leaves a very bad feeling upon leaving Costa Rica after a vacation.
The complaint has been investigated and resolved to the customer’s satisfaction.
I rent a car and after retuned the charge me $300.00 the say for smoking I am not smoke when I spoke with costumer service very bad and not respect you I asked for supervisor she told me no supervisor in this company
I hired a car with Agreement No. DA3S84059 Location Dubai Airport Terminal 3 on the name of Nawaf Saleh M Al Marbae and made payment for Security deposit on 16/01/2018, Still the amount had not yet returned to my credit card. Kindly refund as soon as possible.
i rented a vehicle from dollar from May 20-27, 2009. The air did not work on the car, the GPS broke and i was told when i called the location a couple of months before hand that they would let me use my CDW insurance thru my credit card if i could show proof. which i did but they refused to look at it and made me sign up for at their location. THey would not take me back to the airport, i was 10 miles from no where. THis is one of the worst car rental companies in the entire country. When i called to complain back in the US to the corporate office of Dollar, i talked with a very rude man, who could care less. I told them i agreed i owed some money for the car, but not the $432 they were charging me. So far i am into my third month complaining and no one will listen to me. DOLLAR RENTAL CAR COASTA RICA IS A RIP OFF!
Although it seems to vary with the counter person, my frustration is that the price on the internet, and the price they want to charge is entirely differently... then they add an Airport fee even if you do not have airport service.
Every time I have rented from Dollar it has been a hassle. I will pay more, and rent from National or other companies... in the future.
don't rent from dollar.com!
I booked a minivan from Dollar on Travelocity. It was supposed to cost about $70/night. When I arrived at Newark airport to pick it up, the desk agent told me they would charge $55/day extra because I live in Brooklyn. I refused to pay it, telling her that I had booked it for much less.
She said I had no choice in the matter, and I couldn't get the van without the extra fee.
I left to try to find another alternative, but no other agencies had vans, and I needed to leave for my wedding that night, so I sucked it up and rented the van.
Before I rented, I called Travelocity customer service dept and spent at least 30 minutes on the phone with a woman who, once she finally understood the problem (she didn't speak English well), called Dollar, then got on the phone with me to say that the reason for the fee was that I arrived late. I wasn't late when I arrived for the van, and the desk agent specifically told me it was because I live in Brooklyn. The Travelocity lady then told me to email customer service when I had a chance.
So, basically, this is a complaint against both Dollar and Travelocity.
Don't rent from Dollar!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dollar rental still has not reimbursed me for my deposit. I called their number multiple times and the representatives (Philippines) consistently tell me there is no one to reach in the billing department. This has been incredibly frustrating and angering.
Rented car for 3 days on 7/26/3034 in Sacramento and prepaid $265+ on Expedia for it. When picking up the car I was asked at the counter if I wanted full insurance and declined. Asked if I wanted some other packages and declined. Turns out I was charged an additional $300+ which was more than the original rental price!
I reserved a car at the Dollar Rental Car in Chicago (Midway). When we arrived, they didn't have the class I reserved (SUV), and instead gave me a compact car. I disputed the charge with my CC company (to get the difference between the two rates) and won. Now Dollar Rental Car is billing me for the amount I won in the dispute.
The lady named "sheena" was the worst person i've ever dealt with in my life .
My rental was for 12pm and she told me to wait , waited for 2 hours . I asked her how much longer cause I had an event and she rolled her eyes and huffed . then went to her co worker talking about me .
Such poor customer service
Extremely long delays waiting for a ticket agent. Long lines, no a/c. No information from staff providing why the delay or any offers for water
Process is antiquated
August 23, 2022 2:45 pm
I bought five 100.00 dollar cards and the money never got put on the cards
Dollar general store ripped me off
Actually, I know this doesn't help, but it sounds like the fee was for being a local renter who was planning on a trip that would put a lot of miles on the car. So in essence, the extra fee was to give you unlimited miles. But if it's any consilation, if everyone else was out of cars, it sounds like you got a good deal anyway. Sometimes the vans can go for $500 a day.
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About Dollar Rent A Car
One of the key features of Dollar Rent-A-Car is its commitment to customer satisfaction. The company strives to provide a hassle-free rental experience by offering convenient pick-up and drop-off locations, easy online reservations, and 24/7 customer support. Dollar Rent-A-Car also offers a range of additional services, such as GPS navigation, child safety seats, and roadside assistance, to ensure that customers have everything they need for a comfortable and stress-free journey.
Another advantage of renting a car from Dollar Rent-A-Car is its competitive pricing. The company offers a range of affordable rental options, including daily, weekly, and monthly rates, as well as special discounts for AAA members, military personnel, and government employees. Dollar Rent-A-Car also has a loyalty program, which allows customers to earn points for every rental and redeem them for free rentals, upgrades, and other rewards.
Overall, Dollar Rent-A-Car is a reliable and customer-focused car rental company that offers a wide range of vehicles and services at competitive prices. Whether you need a car for a business trip, a family vacation, or a weekend getaway, Dollar Rent-A-Car has everything you need to make your journey comfortable, convenient, and affordable.
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Dollar Rent A Car phone numbers+1 (800) 800-5252+1 (800) 800-5252Click up if you have successfully reached Dollar Rent A Car by calling +1 (800) 800-5252 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (800) 800-5252 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (800) 800-5252 phone number 3 3 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (800) 800-5252 phone numberUSA & Canada+1 (800) 800-4000+1 (800) 800-4000Click up if you have successfully reached Dollar Rent A Car by calling +1 (800) 800-4000 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (800) 800-4000 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (800) 800-4000 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (800) 800-4000 phone 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numberDollar 4Business Support+1 (800) 654-4173+1 (800) 654-4173Click up if you have successfully reached Dollar Rent A Car by calling +1 (800) 654-4173 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (800) 654-4173 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (800) 654-4173 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (800) 654-4173 phone numberFrequent Flyer Help Desk+1 (800) 654-0011+1 (800) 654-0011Click up if you have successfully reached Dollar Rent A Car by calling +1 (800) 654-0011 phone number 0 0 users reported that they have successfully reached Dollar Rent A Car by calling +1 (800) 654-0011 phone number Click down if you have unsuccessfully reached Dollar Rent A Car by calling +1 (800) 654-0011 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Rent A Car by calling +1 (800) 654-0011 phone 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Dollar Rent A Car emailscustomerservice@dollar.com100%Confidence score: 100%Supportinternethelpdesk@dollar.com92%Confidence score: 92%supportcservice@dollar.com86%Confidence score: 86%support
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Dollar Rent A Car addressPO Box 26120, Oklahoma City, Oklahoma, 73126, United States
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PLEASE STAY AWAY FROM THIS PLACE. THEY JUST WANT TO SUCK MONEY FROM THEIR CUSTOMERS.
I rented a car from dollar from their SF airport location and drove to my friends place who lives in a private community. I parked my car at the visitor's parking spot. But for some reason the car got towed. I informed dollar immediately about it. Next morning I went to the impound location to get the car back, the officers were nice enough to say that if dollar provided them with the necessary information, they would release the car immediately, but of course dollar refused to do so.
Something that could have done immediately took dollar 6 days to get the car back from the impound and they charged me with a bill of $1800.
I tried calling them and explain my situation and also offered to pay one night impound fees with I agree is reasonable. They talked over me and kept on saying we can't do anything about it.
I am going to dispute all the charges and fight until I can. There is no way I am paying a penny to them.
Seriously dollar, because of your lack of efficiency and lack of professionalism you will charge your customers. Any way dollar does not have a good reputation. I don't know how this company still exists!
I rented a van from LAX and verbally declined the additional insurance 3 times. My husband also declined the coverage verbally. When the paperwork was put in front of us I was told to initial beside the D to decline the additional insurance coverage. When I got home I realized I was charged for the coverage. When I complained they said I didn't initial beside the tiny decline, so the charge stands. I thought that initialling beside the D and verbally saying decline 4 times meant decline. You would think when I said the the agent that I did not want the coverage and I initialled stating I did not want the coverage that it meant I did not want the coverage. I am a auto insurance broker and I know I have the coverage on my auto insurance so there is no way I would have accepted the additional coverage. I will not stop until I get my money back. I am so tired of big companies taking advantage of the public. If they rip us all off for $300 each, I know why there is so little money with the common people.
A word of caution to everyone, who intends to rent Dollar/Thrifty cars in Germany. Dollar/Thrifty uses a licensee in Germany with very dubious, misleading, deceptive and fraudulent business practices. When you order the car on the Dollar or Thrifty website, you will receive the usual confirmation, which breaks down the rental cost in its subcomponents such as airport fees, VAT, road tax etc. Nothing was mentioned of a mandatory insurance premium of €20 ($28) per day. For every car I ever rented anywhere in the world, the credit card always covered the insurance premium. The AMEX Gold card specifically mentioned this coverage. It was the counter agent at the airport, who insisted on another €400.- ($560.-) insurance premium. It is highly immoral to spring this surprise on customers who just arrived on a sleepless trans-Atlantic overnight flight. This made the car the most expensive car I ever rented.
In addition, the car had no air conditioning and when I started phoning the agency on the 0700 number supplied on the rental agreement, I was constantly put on hold and transferred to other agents and found out later, why. The 0700 is not toll free number, but costs appr €1.- ($1.35) per minute, an attractive side income for the agency. Should you be in the unfortunate position to have to call the agency for help, use their German direct dial number [protected]. It will still be a long-distance call, but infinitely cheaper than the 0700 number. I spent an additional $50 in calling the agency for help, which I never got. I drove around in an oven for 3 weeks with temperatures of over 30C (85F). It later turned out that the connecting hoses for the A/C on this brand-new car were missing.