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Dollar Rent A Car review: Rental car

DanielleInIndy of US

Sep 12, 2023 12:22 pm EDT

Verified customer

Featured review

I rented a car from Dollar Rental Car (apparently also Hertz) at Indianaoplis Airport. I reserved it from Wed, Aug. 2nd - Thurs., Aug. 10th. I returned a day early from my trip so I thought it would be easiest to just return the car a day early, which I did, on Wed., Aug. 9th. I followed the signs to the Dollar return area and pulled up along the curb where the attendants were collecting the cars. I waited until the man approached me and asked if that was where I should leave the car. It was basically just a pull up lane. He said yes.

On Tuesday, Aug. 15th I received a call from the Hertz manager saying that I returned the car to the Avis parking lot. I explained where I returned it. She said she could send me a picture of it parked in the Avis lot. I assured her I am not the one who parked it there, I left it with the attendant. She said, "Well, where are the keys then?" I said I wasn't sure, I left them with the attendant. She said since the car was supposed to be returned the prior Thursday, that I would be charged until that Tuesday when they located the car. CRAZY. The "manager" was very unprofessional.

The worst part is that I have tried to contact Hertz and Dollar via their website, email and phone and cannot get anyone to respond to me. I am CERTAIN that if they just review the airport video that they will see me returning the car to the attendant. But instead, I am stuck paying an extra $300. I can honestly say that this is the worst customer service I have ever received from any company. This could have easily been resolved it they just would have looked up security video. I am really, really disappointed and will never rent from Hertz or Dollar again.

Desired outcome: Reimbursement for the five days and an apology would be ideal!

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Dollar Rent A Car Contacts

Dollar Rent A Car phone numbers

+1 (800) 800-5252
+1 (800) 800-5252

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USA & Canada

+1 (800) 800-4000
+1 (800) 800-4000

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Reservations

+1 (800) 800-6000
+1 (800) 800-6000

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International Reservations

+1 (877) 411-4300
+1 (877) 411-4300

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Vehicle Violations and Accidents

+1 (800) 235-9393
+1 (800) 235-9393

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24-Hour Roadside Assistance

+1 (800) 331-3550
+1 (800) 331-3550

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Dollar 4Business Support

+1 (800) 654-4173
+1 (800) 654-4173

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Frequent Flyer Help Desk

+1 (800) 654-0011
+1 (800) 654-0011

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Website Difficulties

+1 (800) 527-7752
+1 (800) 527-7752

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Travel Agent Commission Hotline

+1 (888) 367-4372
+1 (888) 367-4372

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Dollar GDS Helpdesk

+1 (866) 776-6667
+1 (866) 776-6667

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Canada

+44 139 220 3041
+44 139 220 3041

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100%
Confidence score

United Kingdom

+1 (358) 000-9102
+1 (358) 000-9102

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Dollar Rent A Car emails

customerservice@dollar.com

100%
Confidence score: 100%

Support

internethelpdesk@dollar.com

92%
Confidence score: 92%

support

cservice@dollar.com

86%
Confidence score: 86%

support

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Dollar Rent A Car address

PO Box 26120, Oklahoma City, Oklahoma, 73126, United States

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Nov 20, 2024