Domex review: Miele washing machine

Dear Sir,

The service call was initiated due to leaking issues with our Miele washing machine.

Your service man arrived at our house on 21 September. However we must emphasise that we found the service visit to be highly unsatisfactory due to the following reasons.

1: Inadequate Inspection: He performed a brief inspection of the washing machine and claimed that there was nothing wrong with it. This assessment was made without moving the washing machine or running a thorough diagnostic check or completing a comprehensive examination.

2: Premature Departure: He left my premises in a short amount of time, seemingly rushing through the service visit. This limited time on site left us with no doubts about whether he had the opportunity to run 5 full cycles and identify any issues,

3: Subsequent leak issues: After your engineer assured us that we can use the machine without any concern, we used the washing machine as suggested, only to discover that it caused a significant leak, resulting in water damage to the floor beneath appliance (see photos sent ). This issue was a direct consequence of your engineers assessment and actions.

4: Contradictory findings: Just a short while after your engineers visit, a Miele Technician arrived at my home and conducted a thorough investigation of the washing machine. Contrary to your engineer, the Miele technician identified major faults and defects that required immediate attention and repair.

We have sent you photos that clearly show the extent of water damage caused by the subsequent leak as a result of your engineers recommendation.

The inconsistency between your engineers assessment and that of the Miele technician is deeply concerning regarding any future repairs.

We kindly request the following actions to address this matter:

1: Compensation for Damages. We request compensation for the cost of repairing the water damages caused by the leaks as well as related expenses

2: Reevaluation of Service procedures. We urge Domex Services to review and improve its service procedures to ensure that customers receive thorough and accurate assessments and repairs during service visits.

Should we not receive satisfactory response withing 7 days, we have no choice but to escalate this matter further through relevant customer protection agencies and legal channels,

Sincerely,

Domex replied, that they take no responsibility and that their enhineer did his job.