Domino's Pizza
Reviews and Complaints

I order on line, today and for the second time in a row my order is made wrong. First time, the manager tells me, look man, we are really busy and can't get you another pizza for a couple of hours, or I can throw a free cookie next time you order, am like okay, we are humans and make mistakes.
Today for the second time my pizza is wrong, called store and waited on phone for 10 min, who answer told me, let me get a manager. Well the hung up on me. Called back and same thing, let me get a manager, waited 20 min and still no one is on the phone, guess I keep waiting... I have no.more time to waste, hopefully you care about customers more that what they do at this location and call me back.
Juan Guzman
[protected]
Store number is 6949, stated on the receipt

Order no. # 79, store no. 3458
Ordered pizza on 8/15/18 at 8.36 pm, delivery tracker says pizza was delivered, however pizza wasn't delivered. Pizza finally arrived at 9.48 pm.
I called the store at 9.28 pm and was told the pizza was on its way.

The driver asked me to pay $ 20. I hereby request a full refund of $ 20.00 for late delivery of my order.
Thank you
Iona Fernandes

My name is Barbara Burnor and I live in Rutland Vermont. On August 15th at approximately 830pm I called my local dominos pizza and placed an order that came to about $22 and I had said to the guy taking my order 3 times that all I had was a $50 could they please bring change and 3 times the guy told me "yes ma'am no problem". So when the delivery person showed up she only had $20 for change and I had said to her the guy told me 3 times that you would have changed there is no way I'm feeling that generous to give you a $8 tip. I came back inside and my husband called dominos and they said that they didn't know what to tell us so my husband told them that they could take their food back. I am very angry and we will never ever order from any dominos establishment again. If a customer calls to order food and requests that they need change there should be no excuse what so ever why that can't be done! I am not impressed and thanks to dominos I had to figure out something else to feed my kids! It will never happen again I can garuntee that!

Ordered 2 pizzas provided correct address and community gate access code. I waited 30 mins after Joseph left the store. I received a notification that it as delivered. I called the store and the lady answered and explained the situation. She checked her computer and couldn't provide any feedback. She then put me on hold. Another rep answered and asked how he could help me. I had to explain the situation all over again. He said "Yea that was me. You weren't there! And you didn't give us the right phone number. " i said if the number wasn't right you had my access code for the gate that is connected to my phone I never received a call. He said well I was there and u weren't!" I said excuse me? My husband then grabbed My phone after I asked for a manager. He then spoke to the manager Mike and was told by the manager a different story that the deliver boy came to the door and rang door and was told they didn't order pizza. He then said which story is it? Manager tried to confirm the address he confirmed it w him he said yea that is the correct address we delivered. Our garage was open lights on 3 families celebrating a birthday. By this time I re ordered pizza from Marco's pizza which I picked up myself and had home within 20 mins or the order. My complaint isn't just about not delivering but being honest goes a long way. Do not place blame on the customer as if we gave the wrong address and phone number. My email is mflores @gmail.com and you can check how much we order from Dominos's. This type of service makes me reconsider ever going back to Dominos in the future. Please train your employees to take the right action after a situation such as this. Being in the customer service industry as a manager this was handled poorly.

Pizza is hard and not tasty.veg singles onion is totally waste .The delivery boy doesn't deliver the coke with pizza, first he deliver pizza and after 15 mins he delivered coke.The pizza is not worth according to prize.cheese is not spreaded nicely and taste too hard to eat.Resolve our issue as soon as possible.some pieces of onion got burst and overcooked.

If you stores can now deliver to hotspots why can't your Milford store deliver to places on Clendaniel pond road all of the road they go to the stop sign they go straight they go right but that don't go left because the box numbers are high than where they go there some house not even 5 mins from the stop sign. I think Everybody needs to be responded to .

I cannot understand how a whole chain can consistently get bad reviews and nothing be done to change this. Between (always) having to wait at least 20 minutes to sometimes over an hour JUST for some one to answer the phone to take your order already begins a less than ideal situation.

If some one is patient enough to sit and wait until they are able to get their order in; they then have to worry about how long the order is going to take or if it is even going to arrive at all. It would be different if it was on one occasion but on almost 3 different occasions I placed an order - WAYYY before closing - and did not receive it either due to wrong information like the phone number or just no call no show. It would almost be funny if it didn't mean being left starving after TRYING to be EXTREMELY patient through an already tenuiuous situation.

Worse off, you can't tell yourself that one location is bad so you will call another. NO WAY! ALL OF THE LOCATIONS NEAR 11203 AREA CODE ARE TERRRRIBLE! Same bad service. Same cold distorted food. Same old Dominos.

It may seem like this is a rant but it is more than apparent how much bad publicity your franchise is receiving from those locations with numbers of bad reviews on a monthly basis. Again I ask, why has nothing been done to change this? As good as business may appear I am sure that those locations are nowhere near bringing in the numbers that they could.

I send this complaint to state that I no longer promote Dominos nor offer it for suggestion. It is simply not worth it. There is no convenience and you usually end up with a headache - between the service & being hungry at the same time. Just doesn't work and there's way better options out there.

James at Domino's Pizza in Saint Mary's PA was refused a brake after being scheduled to work over 5 hours yesterday she worked 2- close with no Break. She also shows up 1 hour early and stays late willingly. Earning more hours but he said he's cutting her hours because she made a couple minor mistakes. Instead of teaching her. He did this to her co-worker as well who quit because of it. These are illegal and goes against the fair wages act it's also goes against descrimination. As one of her co-workers was promoted to manager when she herself makes more mistakes than Sara. Not to mention that this co-worker has only been there for 4 months herself.

I ordered my food around 10pm and the dominos doesnt close until 2 a.m. The food was not delivered. I then called back the next day around 1 p.m and they stated that it would be at my home in an hour. By 6 p.m I went to the Dominos and they stated that they didnt recieve a call and they cant find my order. So we just made another order and they only delivered half of the order.

I order from Dominos in Booneville Ms 38829 online at around 7:30pm the delivery driver messed up twice taking my order to the wrong place it was around 11:00pm before we received our pizza the manager was very rude about the situation when the pizza arrived at my house one of the pizzas had a piece missing & toppings off of some pieces (I have pictures of this pizza) when we called the store the manager again just acted like we were being picky. I had other people besides me here that night too so it was not just me that thought what happened was very wrong. We have order pizza at least once a week sometimes more for a while from them so we've been regulars. I called corporate they said they would called Booneville & be in touch but have not heard from them we've ordered from them once since this happened but now for the past month I can't order online & everytime I call the store there's no answer. I would like to know why I'm the one being punished for their mistakes.

Today I went to the Domino's in mt Penn as I got there the male with braids was extremely rude as I placed my order, he seemed very annoyed. As I placed the order I took notice of a female driver Hispanic maybe that was leaving to take a order as soon as she left the male workers began to say sexual things about her from the size of her breast to what they would do to her in bed. The whole thing made me feel uncomfortable and very sorry for the female driver that look to be the only female there. there was a white male manager a heavier set manager with glasses and a driver that drove in a gold color SUV. Them guys need to clean it up. Will never visit that store again. Hopefully that poor female driver will find some where else to work. Totally disgusted.

Store in Shoppes of Arrowhead Davie Florida. I'm so upset how my transaction went at this particluar dominoes store. Basically i pre-order with the app for 8:35pm to grab the pizaa after work. I tracked the preparation with app and i realized that my pizza went in 8:20pm and came out at 8:32pm..thats 12mins preparation for a pan pizza? Thats very short, no?. When i picked up my pizza i noticed it looked very weird and had max like 7 pepperoni thrown on top an dlittle pieces of pineapple dropped here and there..i grabbed it and left because i was hungry. Long story short, I got home and had a slice; digusted is understatment to how bad the pizza tasted. Verrry undercooked and like the cheese and pepperoni was just thrown on without care.the whole pizza wasnt cooked at all..just very undercooked. Upset i took back the pizza to the store and the manager that goes by the name of Araceli(if thats even correct) had the audcaity to tell me not to "order pan pizza anymore" and walked away. First of all..how dare you tell me what I can and cannot order..As a manager she should have better customer service skills and poeple's person skills..no apologies..nothing. Im highly dispppointed and i wont be returning. Taking my business elsewhere.

My household orders pizza from this dominoes alll the time. We always have problems with them not giving us our condiments we paid for and act like we are bothering them when we call to have them redelivered... I mean we pay for them! This last situation involved a very rude and disrespectful delivery driver. It was past 10pm and the delivery driver had his music blasting! Driving up n down our street waking up several neighbors including me. My son told him to turn down his music it was too late and the delivery driver handed him his food and said "nah I'm good". naturally I was very upset with his rudeness and lack of respect. My son called the manager of the store and the manager said he would handle it. Also my son asked about his card receipt because the driver didn't give him anything which at that time the manager said he could have a driver bring it back by. Which we stated ok but not the same driver. No one ever came. We called last night to place an order and the manager stated they won't deliver to our address anymore because we refused payment and tried to "swing" on the driver. Well I have a security camera and proff that this is farthest from the truth. So I'm not only upset with the driver but your manager has done a terrible job correcting this matter. I work at Hiland Dairy where we order from this Dominos quite frequently also, but I will make sure to let everyone know of your poor poor lack of customer service and the lies not only the driver but your manager come up with to make them seem in the right. But like I said, you can't lie with the camera!

Order No.-277
I didn't received Veg parcel from my menu and I called number of times but nobody picked up the call.
After contacting support they told me that I will receive call withing 7 mins but didn't get any.
Again I called after half an hour then, I was able to connect with branch people.
I refused to get it delivered by that time because it was already very late i.e. 10:15pm.
Manager of the branch Scetor-9 panchkula told me that they will initiate refund but didn't get any mail or confirmation on that till now.
I am very disappointed with the services. I need it to be solved ASAP.

I had a terrible experience with customer service. I ordered delivery and
1. Was charged twice
2. Buzzed in the delivery man who never came up
3. Called 5 times to find out where my delivery was and was ignored
4. On the last call the person on the other end was so rude and refused to send the pizza.
5. 30 minutes later I get a call from a restricted number saying that they have my pizza

After about an hour and a half I told them I wanted a refund. This was at the Framingham, MA location

Dominos Pizza [protected]
Date 08/07/2018
6:33PM
Order 785378
server 4136
total cost 21.88
Very bad customer Service Still Manager
Koreatown 4257 W 3rd St.

Hi I am sahil and i am here to Complaint the Dominos pizza because when we came to the store we ordered a ExtravaganZZa and I did not no that it has pork and they gave pork and then told them our religion don't support pepperoni, Ham and sausage and they told us they could make another pizza for us and we told them that you make another pizza but no pepperoni, ham, sausage. they gave wrong pizza the 2nd time we ordered, still they gave pizza with ham and we said can they the pizza again but the manager told me that he did no have anymore pizza and he did not gave our money back.

On Saturday August 4, 2018 I ordered a pizza to Kensington Maryland from the Weaton store to be delivered. The pizza took close to an hour to arrive, and when it came. The pizza was cold, the boxes were crushed, and in both boxes the pizza was folded and jumbled together like puzzle pieces in a box. I am a loyal dominos customer and I have not had this happen and I was truly disappointed. I have multiple pictures that show these results. I would at least like my money back since the product was destroyed and inedible. Thank you for your time.

I filed a complaint about the following matter with the store manager. She assured me that I would hear from corporate and that these matters are taken seriously. I did not hear anything from Dominos. About 3 weeks after this incident I was heading Eastbound on Bond at Stockton when this same vehicle ran the light in the turn lane heading southbound onto bond and sped off. Apparently this is a bit of the culture there at Domino's and I should not expect any action.

Tonight I was driving with my children westbound on bond just past Waterman. As I was about to pull adjacent to a car in the other lane, a third vehicle, with a Dominoes Pizza logo on top, whizzed through the gap between us and accelerated on. I tried to catch up to the car and realized I was up to 75 miles per hour and the car was still pulling away from me. As I slowed I noticed the car a 1/4 mile in front of me pull into the Jack in the Box parking lot at the North east corner of Bond and Elk Grove florin. I pulled in circled around and saw the driver pull up in front of a Domino's Pizza store. I pulled up next to him and told the guy he was driving somewhere in the neighborhood of 80 miles in a 45 mi zone. The driver looked at me and asked very sarcastically, "AND?" I informed him that he nearly cut me off with my children in the car. He then again stated, "And?". I got out of my car and walked into the store and requested the name of the manager. The gentleman behind the counter identified himself as Elijah. He told me he was the manager. I informed him what was going on and told him I wanted to make a complaint. He said, "Okay". He did not ask anything further. I asked him how the process worked and he said, "Well were closed." I then asked for the general managers name and he stated, "We don't give that name out." I asked how to get in touch with the manager and he pointed to a corporate number on the counter and told me to call that number. I was unsatisfied with the answer and realized he was clearly trying to back the employee. I asked him again for a pen and piece of paper and he stated, " You are not my boss I don't have to give you anything." I noticed a pen sitting on the counter and picked it up and then retrieved a napkin to write the number on and the Elijah reached over the counter and grabbed the document from the counter and pulled it away. I then took a flyer from the counter and left the store.

Late last night I ordered pizza for pu and they said 20 mins...i arrived and decided to wait in the car as im watching my partner walk in to pay he uses his card so the lady helping him ran the order through the debit machine walks away to the kitchen part eats a wing throws the bone away grabs paper towel wipes mouth and hands with the dry paper towel, goes back to my partner gives him the debit receipt and then walks over to the dough and starts handling the dough and making a pizza...i was watching the whole time..the delivery guy xame out so i told him..he said they have hand sanitizer and if i had a complaint to do something, i didn't hear him...then he sped off very fast for another delivery. She did not use hand sanitizer. Even if she did this is not proper food handling..i have concerns regarding food safe...also by the time i was home (4 mins away) my pizza was only a little warm and didnt seem fresh. Very substandard I was very disappointed.
I googled and found this for complaints.

Thank you,
Korie

Made the online order at 9:03pm.
The online tracker said my pizza wasn't made for 15 mins after I place the order.
It kept referring to the name Curry and according to the tracker it said my pizza was out of the oven and ready for delivery at 10:01 at 10:04 I get a call from a employee that said I can come pick up my pizza because their drivers were on a 3 hour backlog for deliveries.
3hours I asked. So I said Yea I can come get it.
The girl said ok it'll be ready in about 45 mins. I was like 45 mins the tracker said it was out of the oven and ready for delivery.
She said Nope we never even made it.
And she proceeded to tell me if I had a issue to call Corporate Office on Monday.
I will Never Ever call Domino's Pizza Ever Again.
Worst service ever.