Domino's Pizza
Reviews and Complaints

I ordered a pizza delivery due to a broken foot. The pizza was prepared in a timely manner but once I opened the box it looked like the pizza was dropped and put back in the box. I called store and they said I would need to bring it back but I explained my situation and said they would have the driver pick it up and re deliver a pizza but that would be another 50 minutes. They refused to provide me with a credit or free pizza. please call me at [protected]

Date 12/7/17 Time 1:11
Store 6822
Order 470756
Server 0843

ordered a large pepperoni pizza with garlic sauce online and when i picked up my order and got home i realized that my order was incorrect. instead of the large pepperoni i received a large pineapple pizza with no garlic sauce. i drove back to dominos to sort things out and they said i would have to order and pay again since i had already received a pizza even though i had a receipt proving they got my order wrong.

On December 2 I ordered 4 pizzas, and In the end once I was charged!, they called me and said they had to cancel my order. So I called back again and they said they would refund me. I called Monday And the girl said I had to call around 5 so I can speak with the manager, I called around 5 a bit later and they said I had to speak with the supervisor and they didn't transfer me or anything, and that it should take up to 3-4 business days to get my money back. It's now Wednesday & all I want to know is if they will refund me, but the store just keeps switching me to an employee & giving me the run around & now they're saying I have to wait 4-6 business days!

Stayed waiting 45 minutes waiting for pizza. While waiting seen and heard others order pizzas, they get their and leave and I'm still waiting. Ask my order is lost and I payed with debt card, girl like it will be 6 minutes and we will have you a pizza. This was wrong . My son worked at pizza place for 5 years in college station and they're place went by orders online and in line and admit if made a mistake. I will not come back here. Person taking order was nice but my name was lost. I live close and this is second time I've ordered pizza from here, first time took a lil time but went ok . Unorganized this time.

On 12/5/17 at 4:30pm I ordered for delivery online and was quoted 30-38 mins. At 5:02 via your "tracker" my food was checked for accuracy. My food sat there getting cold until 6:10, and was not delivered until 6:30. Everything was cold and dried out and I was offered no explanation, no apology, no discount, nothing, in fact the delivery driver was a bit hasty and rude. I order dominos all the time and have never had to wait 2 hours for something to be delivered to me just 10 mins down the road! Not too pleased with this particular location at all, to say the least. Will not be ordering from this store again!

I ordered online a pizza at 5:53 pm at location Duncanville, tx 75116. Two hours later I had to call store to know status of order. Was told it was on way. 20 minutes later and I call store again and ask to speak to Carissa (manager) they hang up the phone. Called again and had to cancel my order at 8:28 pm because pizza was still not delivered. Very bad service!

On 12/2/2017 I Justin Bryant ordered pizza at dominoes store location (Domino's Pizza, 3305 W Walnut Hill Ln, Irving, TX 75038) around 8PM. This was an order for delivery, when asked "how would I like to pay for the order?" I informed the employee with credit card but I advised him that Its for my teenage kids and I would not be there to show Card (which I've done befor with the store) the employee informed me that that's okay the order will be delivered. Once the delivery driver made it he told my kids that he would not be able to give them the pizza my kids Ed mediately called me and I spoke with the delivery driver asking him why is he refusing the pizza which I've already paid for. He told me in exact words " I don't trust no damn teenagers" I was very shocked by the way he spoke to me about my kids and informed him to get away from my house. My wife and canceled our evening outing to go and confront this store on the Rudeness of their employee and also get a refund receipt. The store manager denied all what we was telling him about his driver and but did admit to telling us we would not need to be there (home) for credit card verification, he also told me that he was unable to give me a refund receipt and to call my bank to check the refund status.

After 40 minutes of waiting for our delivery the driver showed up and left saying ill be right back. After calling dominos we where told that the driver had delivered the wrong pizza and a new one was being made, we where not given a discount and before our order was revived I had to leave the deleaverly location and cancel my order of wings. I hope to get something to make me want to order from dominos again because that was terrible first time service.

Ordered 7 pizzas online for a kids birthday party. Ordered one day before. Delivery scheduled for 5:45PM on 12/03/2017. It was 6:00PM and no delivery. Tried to call store multiple times and either no answer or call answered then hang up. I finally, drove to the store myself to pick up the pizza as we had all these kids in the house and nothing to feed them. Got to the store and they said they ran out of "large pizza boxes" all my large pizzas were in medium size boxes. They actually made large pizza but broke them apart to fit in the medium boxes. It looked like they just dumped 3 or 4 slices on each box. (WE HAVE PICTURES OF THE WHOLE MESS). So I Got all my pizzas in broken slices, late, I have to pick up myself and to add insult to injure was still charged the $3.99 delivery fee. Horrible experience.

I did an online order for $50.66 on
Dec 2, 2017 at 8:17pm from the Domino's pizza store in passaic nj on main ave..they had me waiting for my food till 11:00pm for them to say that they canceled my order cuz nobody picked the phone up when they called an that's [censor] cuz keep calling them an the female was like the driver car broke down an another driver is coming but we have to make the pizza over cuz it was out for to long so 15 mins an they will be there...so I waited 15mins and called back she said it's still in the oven a few more mins so a half hr went by an I called back an said I'm outside in front my house an nobody came or called my phone were is my food at so she said it left already but hold on the a guy come on an say it's canceled an I can't see or tell u who canceled it an the girls that u was talking to had left so I can't do nothing cuz I can't see yr order call tomorrow at 8 when the manager is here so I sent a email to cooperate an called the shift manager this moring now doing this complaint cuz that shift was just being lazy an didn't want to do there job.an that's not good customer service or satisfaction to ppl like me that's spending an this is my second problem with them...the 1st time the same thing waiting 2-3 he's just for pizza an wings an that was $30 to get it an it was so cold I really kept it an called them the next day for them to say I will think bout sending u a coupon for a discount...i never got so I don't recommend this pizza store to nobody they don't do there job an they suck at Customer service it's poor...

Last night I ordered a pizza that took an hour and a half to get to my home. The ENTIRE pizza was burned. When I called to complain the woman told me "well you asked for it well done". Seriously! I can not believe someone actually put that pizza in a box and sent it out thinking it would be ok. When we order pizza I automatically turn on the oven so when it gets here if it is not cooked correctly I can go ahead and throw it in. We usually order two pizzas, one of which is the deeper dish pizza/pan pizza. When the pizzas arrives the cheese on the pan pizza is either 1/2 cooked or a big pool of mush, almost liquid like in the center of the pizza melding with the sauce. It ends up being goop.
On one occasion I placed a complaint on dominos.com about the pizza and the manager that I just spoke to called me right back and had some very choice words for me about she just talked to me and why would I go make a complaint. I was very shocked by her behavior.
Needless to say, this goes on and on.
I only order from them cause Pizza Hut is worse

I order my food approximately 3:20pm on Sunday 3rd December. Driver called approximately 4:45pm explaining the order is on the way, what nunber he will be calling from (347) number and he will be arriving shortly. I called called the store on 686 Nereid Ave Bronx, New York 10470 at 5:08pm and explained and inquire about my order and the employee by the name of "Alex"responded that they are "busy" and that is the reason the order is taking that long. I then explained to the employee that its been 2hrs and i have yet to receive my order and i would like to cancel it, the worker hanged up the phone. I called back and spoke to the manager and neither the manager or employee showed any sympathy towards the situation

I once applied to this Dominos and the manager never took the time of day to bother with it as I have applied to other pizza shops and all told me that I was a great candidate for the position. But the overall attitudal aura of the manager is unfriendly and rude Not to mention the one time I went to place an order and the smell radiating from the manager was atrocious it smelt like something died in his clothes and I don't appreciate him working with my food with facial hair.

On December 2nd at 2:04 pm I ordered a large pepperoni pizza and some chicken. I placed my order on line. At 4:30 pm the pizza had not arrived at myh residence. I called the tremont street location(it is the closest location to me so I assumed that was where the pizza was coming from) I talked to a young lady who was apparently too busy. She placed me on hold after announcing that I was calling Dominoes Pizza. She did this 4 times as she kept picking up the call announcing the location and placing me back on hold. After the 4th time she asked if she could help me. I stated that I had placed an order on line at 2:04 and it was now 4:30 and the order had not arrived. I told her that I wished to cancel the order. At this time I was placed back on hold. When she returned to the phone she announced that the order had been cancelled and slammed the phone down in my ear. I was not given a apology or explanation. The rudeness of your employee is inexcusable. I fear that unless your employees learn some common decency you will loose more than me as a customer. From the person answering the phone to the delivery person who was SUPPOSED to deliver my pizza. Customer courtesy is very much needed at this location. Thank you for your time Debra Purdy

I was having problems with ordering online too get the 50 percent off. It was saying there were no deliveries too my area, and that was false so I called the store that was supposed too deliver too my are and told them what was going on they told me too order for pickup and they would change that and give me the discount because Ithe was taking me over a half and hour just to get my order in.so I did that and I called the store too make sure that everything was fine And if they gave me the discount I had very rude people tell me that I get no discount that the information they gave me was wrong that they cannot help me I have too pay full price, then they got a very very rude woman who said that she is the manager and she has hundreds of customers that order online and it was my problem i told her of all the time I wasted trying too order dinner and I wanted too talk too a manager who was above her she said there was no one above her! I told her she was a rude [censor]!and I was going too never order dominos again she didn't care.I can't beleave your company has such rude management working for your company, I went too hungry howis after all that from your company. .I used too like dominos after this experience I will tell everyone about how they don't care about there customers.

Hi I live in Hugo Minnesota the Domino's down the street from me has a manager that works nights this manager has an attitude with customers every time we call it's not just me it's other people I have talked to two he treats the customers like crap and has an attitude on the phone I put in a complaint the day before Thanksgiving and never heard back from you guys they had closed their tails an hour early would not let me place an order in because they would not accept cash and before I got there I was on hold for 15 minutes on the phone then they said it would be an hour for delivery and when I got there they were not busy at all that one pizza order I'm quite frankly Fed Up with the way this Domino's being run and how I'm getting treated and would like something done immediately

I went to dominos on highway 49 in Gulfport Mississippi 39503 on December 2, 2017 two times and I was sitting in there for one hour just for them to make one pizza and they gave me the wrong one and they wouldn't give me the right one saying that I order a cheese pizza and not a pepperoni pizza. Then I went back the same day and I went to the drive through and sat there for 20 minutes and they didn't take my order they saw that I was there ( I have video of when I when to the drive through)and I tried to call them and they won't pick up the phone I called five times and they still won't pick up.

I order 2 Large, three topping Pizza's to go at the Elyria, ohio location . They should have cost 7.99 each ( So Total cost should have been 15.98 ) Had a buy one get one Midview Band booster Card . See Attached I have Dominos gift cards . But if this is not corrected . Once they are used up . We will stop buying my pizza there . And I'm sure my friends will as well . When I complained the Female Manager made a Smart remark, something like you people always want something for nothing, very upset right now with Dominos, I have just opened the boxes and yet again another mistake, the order was not as I ordered it. I am not sure what she meant by you People, I am a retired person and I have never gotten anything for nothing I worked all of my life for everything I have and I have never been so rudely treated by anyone. I guess that's what you get when you hire people that don't care about their jobs, so much for all of your advertisements. I guess I should have just purchased one for 7.99 which is not supposed to be a special, she said I couldn't use 2 specials ?

Jim Bealer
[protected]@yahoo.com

placed an order of 20 pizzas for a kids Christmas event, ordered placed on 12/01/2017 around 3:20 P.M. contacted around 11:12 a.m. on 12/02/19 to verify the order would arrive on time, around 11:30 call the location was told they was taking last pizza out. 11:45 still no pizza, called back got put on hold, around 11:55 I Shelby Williams called location I was on my way to the location, the person that answer the phone was very nasty, I requested discount or free pizza, I was told I could get my money back but I would not get pizza, granted We had over 50 kids with parents waiting to eat, so of course we went on and took the pizza. I am requesting that something be credit back to the card that was used to purchase the pizza.
email for this order was sent to Lisa.[protected]@honeywell.com, pizza were supposed to be delivered to 3475 N. Wesleyan Blvd Rocky Mount N.C. 27803, order was placed online with support from an employee name Pam.
this was really a stressful situation, Had the employee told us they where running behind and would be there at ___ time. we could have worked with them to try to make the best of a bad situation, But instead we were lied to, and given the run around, first we getting last ones out of oven, then we are waiting for a driver, when I arrived to the location on 1272 Independence Dr, Rocky Mount, NC 27804 they were just taking last Pizzas out of oven.
again we are requesting compensation for the very poor service.

thanks I can be reached at [protected]@gmail.com or shelby.[protected]@honeywel.com or text me at [protected]
thanks for the attention

Complaint is in reference to store #3677 located on 3rd ave. In bx.

I placed an order online at 1205 pm dec 2, 2017. I think it's ridiculous that not only did I wait 1 hr and 38 min. For my food, but that it was cold. It's totally unacceptable and most importantly inconvenient! Im reheating my pizza and chicken as Im writing this review. Furthermore, I'm Totally disgusted by how a manager wasn't available to fix this problem when I called the store. Can't say I'll be ordering dominos again. To many options to settle for a franchise that still operates this way.