Domino's Pizza
Reviews and Complaints

Hi, my name is Scott Stevens and I'm deaf.. I am here to file a complaint about your store have poor choice of attitude with me.. Last night I had order the food for me.. They had came in 45 to hour late to my place. I was waiting outside of my apartment.. I had order at 11:13 online.. After I order that food from the online, and I had to call the store to make sure my place is ordered . Everything was smooth until almost midnight. I gave all my information to them . The food was cold. So, I tried call back but no answer. Today at sept 16, 2017.. I call the store at 11am.. Once they told me wait until 530pm for management to come in.. I was like "disgusting ".. I don't want to wait until the manager to arrive 530pm.. But I did call then few min ago .. 5:45pm and discussed with the management. The person just insulted me and made me look bad.

The store #7820
Address was on tipperconae and 3rd street,
San Bernardino, ca. 92410
Phone #[protected]

Thank you
Scott

We ordered three pizzas and coke and garlic bread multiple times but the last time our order was late and the pizza was cold and I ended up very sick at Westmead hospital with food poisoning and salmananella poisoning and food related contamination resulting in me and a friend being very sick and getting a injection and dripp in hospital the most recent food I eaten was dominos. Now it hasn't happened before but please fix the situation and as a resolution please deliver 3 BBQ meat lovers pizza with garlic bread and 3 bottles of coke and bottle of lemonade and garlic cheese pizza large please. I deliver to 21-36/40 Great Western hwy colyton NSW 2760

I wanted to complain about these franchise at 344 Front St W, Toronto, ON M5V 3S8 and 51 Niagara St, Toronto, ON M5V 1C3 in Toronto Downtown. Their quality is dropping every time I have ordered, they are cutting corners by reducing the amount of toppings, even though I ordered double of everything it still looks empty on top(please refer to the picture attached). This owner owns 10 franchise in downtown Toronto and I have been to these 2 mentioned above and they both suck. This owner is just focusing on making more money without any customer satisfaction. Dominos headquarters should seriously look into it and revoke all his franchises. They are not upholding the true standards of Dominos. I have lived in New Jersey for 5 yrs and been to several locations but these locations are by far the worst.

I ordered a pizza on 72nd &Military in Omaha, NE over the phone . When the pizza came to my house, I opened the pizza and me and my wife to thought it wasnt the size so I called back and asked questions about my order. The manager was rude and thought I said one of the delivery drivers stole one of my pizza but that was not what I said. The manager said he will ban me from the deliver list and dont call here again and hung uupon me without saying goodbye. I called that location back and he picked up and hung up the phone. So I called from my wife's phone, he answered. I asked the question about my order and explained it to me but still said he will ban me from the delivery list and hung up the phone. The pizza was also horrible and we did not receive our peppers or cheese that we ordered.

Laura had a very rude attitude and kept yelling over the phone the repeated order and when I went into the store she told me to fix my attitude... and kept rolling her eyes at me. VERY RUDE she's been the manger for 5 years and our family has been ordering for 20 years.
3733 N Josey Ln Carrollton, TX 75007
I have a video if needed
[protected]@yahoo.com

I tried placing an order for delivery and she told me they didn't deliver to me even though I'm less than a mile away. She said "we don't deliver to that side", so I wanted to ask if she understood that I said lefferts place and not avenue, which are two completely different places. But when I tried asking for clarification as to why they didn't deliver to this "side" or why they don't deliver to less than a mile away from where the store is located, she just hung up.

Today I went to dominos pizza located at meridian street, WA, Bellingham, 98226 to pick up my online order. When I went there my name was on display that my order is ready for pickup and when I asked them the girl charge me and then she said they forget to make my order. She said it will take 3 minutes and I sat there it took 10 minutes and after that they gave me pizza which was burnt from sides and when I showed them the there was another tall girl who showed me very bad gesture and tons of negative attitude. Instead of being courteous they were very rude and impolite. I would never ever go to that location and tell all my friends and family members not to go there. I really want some strict action should be take against them.
Thanks
Vikas Nayyar
[protected]

Bad service. Every time I order with not garlic they have garlic in them! One of the employees is a racist! The employee that helped us what very mean and ignorant! Last time also, I order one of the employees starded laughing including all the young ones and one manager. When they re did my order on the box one of the girl employees exaggerated and coverd the whole box with "no garlic" stickers. It wasn't a good experience. I honestly don't recommend dominos in bolingbrook. Bad service only high schoolers work there!

Employee s will talk, yell, play ball, smoke weed till six in the morning. Police department have been called many times. Now the employees are doing this every night. I have to sleep with ear plugs in my ears to limit the times they wake me up. I have written several complaints now, Manager refuses to do anything, she's aware of this issue. The police suggested I close my windows, I have but the sound of them yelling, laughing carries through panes of glass, walls, air conditioner and ear plugs. I have been called a +itch by an employee after she came over to my fence, across the street from where they were hanging out, after she noticed me taking pictures to send to you. She told me to just call the police again, as they come out talk to them but in an hour are back in the parking lot playing ball, as in one photo, or sitting on crates talking loudly about their lives, in the second picture. The second picture is when the employee yelled from my fence at five in the morning to the others to see if she could hear them, called me a .itch for taking pictures to send to you.

On 9/10/2017 my USAA credit card was used twice to order $193.40 worth of pizza from your STORE #7902, 1421 Solano Avenue, Albany, CA 94706 resulting in my card's cancellation. When I called the store I was repeatedly put on hold and ignored by your staff. While my bank will dispute the transactions and rebate me the money, I'd like to be able to obtain identifying information on the individual(s) who fraudulently used my credit card so that I can hand deliver a complaint to the police department.

You may reach me in the morning at [protected] (work) or [protected] (cell).

We recently ordered pizza/cheese bread/ dessert for delivery at 4:31 pm and on the app it stated it was delivered. So I call at 5:49 pm and the employee said she would put me on hold to talk to the manager, I waited ten minutes then hung up...called again got ahold of the manager and he stated it was still at the store and it would be here soon. I was upset at this point and said "it's still there after an hour and a half!?" He said "it's just been slammed today!" Offered not an I'm sorry, any refund, or even something for free. Highly disappointed! I will no longer be using this store or domino's at that!

hi there im making this complaint due to how rude the guys are and papakura dominoes ...i made a online order and it said my estamated time for them to deliver was 12:10 ...its 12:30 and i called them up and they put me on hold for 15 min on the phone ...with no excuse of wait and no appoligies ...they then told me there car broke down and it wouldnt arrive til another 15 minutes i thought this was overall rude and silly act .

it didnt actualy arrive til 12:50 almost a hour wait for two pizzas to be deliverd

Ordered 2 meatlover pan pizza and 2 brownie and 2 order of parm bites. Picked up paid cash only received 2 undercooked pizza had to throw out due to no oven or would have just finished cooking it here. Only one parm bite order no brownies, very disappointed. Just got into a bemus point motel after being homeless, I'm very very hungry and haven't had food in couple days. Idk what to do. Just desperately need what I ordered. Feel sick and tired please help me asap

I called the Dominos store on Merrick after waiting over an hour and twenty minutes for my pizza order to be delivered. The Manager who handled my call was the extremely rude and condescending . He obviously does not know the meaning of Customer Service.

When my order finally arrived the pizza was extremely greasy. I could not eat it. Very dissatisfied.

I called and ask for a 5.99 cheese pizza and was told it would take 25 minutes. When I went to pick it up the girl said that would be 10.dollars and some cents and I said what happened to the 5.99 pizza . She said Oh you have to order two to get the 5.99, I said why wasn't I told that when I ordered, she said sorry, so I said take a picture of me cause you'll never see me again, I scraped up enough change and left with my pizza. So I'm home eating my picture and thought you know in my business I would have said sorry there was a misunderstanding, you can have it for the 5.99 this time and please except our sincere apology...

I literally have been waiting for an hour and half for my food. They delivered only half of if the first time and now I'm waiting for the other part of my food. They even forgot the dipping sauce I asked for. I didn't think it would take this long for two simple things. I asked for a salad and boneless chicken. I would of just picked it up if it was so much of a hastle. I'm really pissed off and tired of waiting.

We dined in today at the Domino's in Liberty, Texas 77575 and the girl working the counter was very rude. She seemed like she absolutely hated that she was there and it was an absolutely horrible experience. We will never dine in at that store again. She didn't bring plates or utensils with our meal. How did she expect our kids to eat? The pizza wasn't cut all the way either. Overall horrible experience.

I am a current employee of the dominoes that is located on 500 N Henry St and yesterday September 9th, 2017 my father walked in the store to speak to the general manager "nail wailer" and my dad was very respectful to him but as a manager there is no reason for him to disrespect my father to the point where he almost wanted to fight him . That is very unprofessional and there are witnesses that saw what happened. You guys should take this serious because you have a manager that is not fit for his job tattle. I request that you guys look father into this situation thank you. For any questions please feel free to contact my number at [protected].

This complaint is based on several occasions that I have ordered from Domino's Pizza on mobile hwy in Montgomery Alabama. This is the worst place to order from ever. Once a few years back I ordered a pasta bread bowl, when I picked it up I thought it was a bit heavy, but I thought maybe they added some extra meat or something. When I get home I open the box and begin to eat when I hit something hard underneath the bread. WTF! They left the damn oven pan in the damn box..
Second incident was months after the first. I ordered a pizza some wings a soda I spent over 30$ and I'm following the pizza on the tracker when my phone rings and some flat voice guy says, ( you ordered a pizza) I said yes, he says either you can pick it up or I can cancel the order because we don't deliver in your area. I said you can cancel it, and he immediately hung up on me. It took 3weeks to get my money back from these people. I even called corporate and tried to complain but was told. This location is a franchise and all they could do was deliver the message to the owner...whom I never heard from. After speaking with the store manager who clearly only works long enough to open to doors and count the money because when you call there's never a manager on duty. I was told by him that they DO in fact deliver to my area and he would have a word with the rude flat guy that called.
Third incident.. my job is maybe 3-5 minutes away from this mobile hwy location so I order our lunch from there at times and OMG... The guy comes in the store stands by the door and looks around never said a word to anyone and never called me he just left and when I called the store I was told that there was no one at the store by my name ...are you serious I paid online and you think I'm playing games with my money SMH.
The fourth was just recently I ordered online and I called the store to update some information because online it says they don't deliver to my job but I knew that was wrong so I called to let them know I wanted it delivered. Mind you I stated previously that my job is 3-5 minutes away from Domino's Pizza and the person taking the information put in the wrong address ... really that shouldn't have mattered you can point to my job from there and you cancel my order, this time the manager was in and she apologized and told me she would remake our order and bring it herself and she threw in a free order of wings. Thanks to her only.
This last one is crazy and like I said it's the last one ...I ordered online and I called the store again to let them know I couldn't get delivery online...the lady that answered the phone tells me that the didn't go through because she don't see it and also tells me that they don't deliver to my job and I tell her yes you do deliver to my job and yes my order did go through I'm watching my order tracker, and she hung up on me... I kept calling until someone finally answered and tried to be helpful but she was rude too but she confirmed the order and fixed the delivery address. The pizza tracker told me that my pizza left the store so I went out front of the building to wait 30minutes later I called to see what was going on and the lady said she left with your pizza it should be on its way. I got my order 45minutes late because as I stated I'm 3-5minutes down the street so she intentionally delivered my pizza last and cold. I will not give Domino's Pizza any more chances to play with my money. Just shut the door already.

So far I have noticed twice when using a coupon on the app the price was 23.99 for the coupon but when it goes to checkout it changes to 26.99 which then there is a delivery charge on top of that plus tax. Assentially my meal ended up costing me 32.58. Doesn't sound right. Be order the same coupon twice. It's not right you are ripping people off making them think it's a deal until they go to checkout.