Dover Saddlery’s earns a 5.0-star rating from 4 reviews, showing that the majority of equestrian enthusiasts are exceptionally satisfied with their gear and supplies.
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I bought a bunch of stuff from Dover Saddlery Inc on May 20, Order # ***
I bought a bunch of stuff from Dover Saddlery Inc on May 20, Order # ***. It cost me $106.17. But here's the thing - they sent it to my old address! One thing already got delivered through FedEx on May 27. The other stuff should be coming tomorrow, May 29. I tried to change the delivery spot with FedEx, but they said only Dover Saddlery could do it. I asked Dover Saddlery to help me out today, but they said they couldn't do it.
The complaint has been investigated and resolved to the customer’s satisfaction.
So like, I been tryna get my refunds from Dover for like, everrrr
So like, I been tryna get my refunds from Dover for like, everrrr. I placed three orders, and one of them was returned like early in July. But like, it's been 22 dang business days and no refund. I talked to them a buncha times, but they not doin' nothin' 'bout it. And then I got two more orders that I sent back on 7/26, and I still ain't seen no money from those either. It's like over $300, man, and I need it back now. Plus, they need to update their return policy 'cause it don't match what they say on their website. It ain't cool to be deceivin' people like that.
The complaint has been investigated and resolved to the customer’s satisfaction.
I buyed stuff from Dover Saddlery's website
I buyed stuff from Dover Saddlery's website. The site was pretty messed up and sometimes it didn't work right. I ordered something that was supposed to cost $43.13, but then they charged me two times - the first time it was $47.92 and the second time it was $43.13. They gave me two confirmations for the same stuff but different prices. I called them up and talked to Sandy, who said she would cancel the expensive one because it was wrong and maybe because of my USEF discount. But then I found out the next day that they didn't cancel anything and they charged me for four things instead of two - it looked like they charged me both the cheaper and more expensive price for both items. So I called again and this time I talked to Dahlia, who said she would cancel the orders. Then I got two emails that said two things were cancelled, but the next day I got two emails that said two things were shipped. And they said again they wouldn't charge me, but then the money came out of my account tonight.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Dover Saddlery Legit?
Dover Saddlery earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Dover Saddlery. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Dover Saddlery resolved 100% of 4 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Dover Saddlery has claimed the domain name for doversaddlery.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Doversaddlery.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several mixed reviews for Dover Saddlery have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up Dover Saddlery and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Doversaddlery.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Dover Saddlery.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Dover Saddlery. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
I ordered **** at Dover Saddlery for $608.47 on 10/2/22 and they gave me a $100 gift card via email on 10/7/22
I ordered *** at Dover Saddlery for $608.47 on 10/2/22 and they gave me a $100 gift card via email on 10/7/22. Then, on 10/12/22, I returned something that cost $523.69, but customer service took a long time and didn't send a return confirmation email. They refunded $423.69 on 11/17/22, but I got confused when I found out that I was refunded $100 less than what I paid. Dover Saddlery didn't state anywhere that I would not get a full refund if I used the gift card, which is shady and not cool. I asked for another $100 refund to make up for it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dover Saddlery Reviews 0
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About Dover Saddlery
At Dover Saddlery, customers can find a vast selection of products from well-known brands such as Ariat, Pessoa, Weatherbeeta, and Rambo. Their inventory includes everything from English and Western saddles, bridles, and bits to horse care items, riding helmets, and apparel for both riders and horses. Whether you're a seasoned equestrian or a beginner, Dover Saddlery has something to offer.
The company prides itself on providing exemplary customer service, both in-store and online. Their knowledgeable staff is always on hand to answer any questions and help customers find what they need. The company's website is easy to navigate, and orders are shipped promptly. Additionally, Dover Saddlery offers a satisfaction guarantee, ensuring that customers are completely satisfied with their purchases.
Dover Saddlery is also committed to giving back to the equestrian community. The company has partnered with various organizations, including the United States Equestrian Federation, the United States Pony Club, and the American Quarter Horse Association, to support equestrian sports and education. They also have a program called Dover's Give Back, which donates a portion of their profits to support equine-related nonprofits.
In conclusion, Dover Saddlery is a trusted and respected equestrian retailer that offers an extensive selection of products and exceptional customer service. They have a strong commitment to the equestrian community and are dedicated to giving back. Whether you're a competitive rider or simply enjoy spending time with horses, Dover Saddlery is an excellent choice for all your equestrian needs.
Overview of Dover Saddlery complaint handling
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Dover Saddlery Contacts
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Dover Saddlery phone numbers+1 (978) 952-8062+1 (978) 952-8062Click up if you have successfully reached Dover Saddlery by calling +1 (978) 952-8062 phone number 0 0 users reported that they have successfully reached Dover Saddlery by calling +1 (978) 952-8062 phone number Click down if you have unsuccessfully reached Dover Saddlery by calling +1 (978) 952-8062 phone number 0 0 users reported that they have UNsuccessfully reached Dover Saddlery by calling +1 (978) 952-8062 phone number+1 (978) 952-8062+1 (978) 952-8062Click up if you have successfully reached Dover Saddlery by calling +1 (978) 952-8062 phone number 0 0 users reported that they have successfully reached Dover Saddlery by calling +1 (978) 952-8062 phone number Click down if you have unsuccessfully reached Dover Saddlery by calling +1 (978) 952-8062 phone number 0 0 users reported that they have UNsuccessfully reached Dover Saddlery by calling +1 (978) 952-8062 phone numberChief Executive Officer Business
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Dover Saddlery emailssmcglinchey@doversaddlery.com99%Confidence score: 99%Managementtletson@doversaddlery.com99%Confidence score: 99%Managementldoyle@doversaddlery.com98%Confidence score: 98%Managementwkeeley@doversaddlery.com98%Confidence score: 98%Executivechantilly@doversaddlery.com97%Confidence score: 97%
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Dover Saddlery address525 Great Rd, Littleton, Massachusetts, 01460-6221, United States
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Dover Saddlery social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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