Menu
For Business Write a review File a complaint
Downtown Kia Customer Service Phone, Email, Contacts

Downtown Kia
Reviews and Complaints

www.downtownkia.com

Learn how the rating is calculated

1.0 4 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Downtown Kia Complaints 4

ComplaintsBoard
W
Verified customer This complaint was posted by a verified customer. Learn more

Downtown Kia I bought a car on Tuesday and the price, financing, and warranty changed

I bought a car on Tuesday and the price, financing, and warranty changed. Now we don't want it but the dealer won't cancel even though we can cancel within 10 days. Can someone help us out?

Read full review of Downtown Kia
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Downtown Kia We bought a car from Downtown Kia on May 16 for $27,695 plus taxes and no fees

We bought a car from Downtown Kia on May 16 for $27,695 plus taxes and no fees. But then they added $367 extra fees to my mom's financing contract without telling us. They also lied about the extended warranty price and coverage. And to make it worse, they put their dealership's name and address on our car without asking us. I called them the next day and they were no help. This is the worst experience I've ever had buying a car in Canada. We trusted them and they screwed us over.

Read full review of Downtown Kia
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Downtown Kia I got a car from Downtown Kia in Vancouver, it's a **** 2020 and it cost me $63, 278.87

I got a car from Downtown Kia in Vancouver, it's a *** 2020 and it cost me $63, 278.87. I've had it for 3 months and it started losing its charge. It got towed on June 30th and I haven't seen it since. North Shore Kia in North Vancouver has it now and Ben S. is in charge of the department there. He and his mechanics don't know what's wrong with it. I sent emails to *** and the car salesmen I dealt with at Downtown Kia, but they haven't replied to me. They haven't called me either to explain when I'll get my car back, what the warranty process is, or anything like that. I don't know anything about what's going on. I'm really frustrated and I don't trust them anymore. I want to cancel the contract because of this. Can someone help me out? Thanks.

Read full review of Downtown Kia
Hide full review

Is Downtown Kia Legit?

Downtown Kia earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Downtown Kia to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Downtown Kia is known for their high standards and safety. If you're thinking about dealing with Downtown Kia, it's wise to check how they handle complaints.

We found clear and detailed contact information for Downtown Kia. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Downtownkia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Downtownkia.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a downtownkia.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Downtownkia.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Downtown Kia, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • The website belonging to Downtown Kia has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Downtown Kia Talked to someone on phone who said they had good deals on cars

Talked to someone on phone who said they had good deals on cars. Went to see car, they said oil changes were free but then they charged us for them. They also made us pay a deposit before we could see the car and changed the price a bunch of times. They tried to make us pay for things we didn't want. We ended up paying more than we should have because of extra fees they added: -Car cost $21,445 instead of $21,195 -They added a $499 fee -They added a $695 fee -They added a $109.24 fee -They charged us for 5 tires when we only have 4 ($5) -No free oil changes We paid $1558.24 too much and didn't get free oil changes. They made up fees to make more money and shouldn't make us pay a deposit before we see the car. Not a good experience.

Read full review of Downtown Kia
Hide full review

Downtown Kia Reviews 0

Looks like Downtown Kia has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Downtown Kia, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Downtown Kia

Screenshot Downtown Kia
Downtown Kia is a reputable car dealership located in Toronto, Canada. The dealership has been in operation for several years, and it has built a solid reputation for providing high-quality vehicles and exceptional customer service. The dealership specializes in selling new and used Kia vehicles, including sedans, SUVs, and hatchbacks.

One of the standout features of Downtown Kia is its commitment to customer satisfaction. The dealership has a team of knowledgeable and friendly sales representatives who are always ready to assist customers in finding the perfect vehicle to meet their needs. The sales team is well-versed in the features and benefits of each Kia model, and they take the time to understand the unique needs and preferences of each customer.

In addition to its impressive selection of new and used Kia vehicles, Downtown Kia also offers a range of financing options to help customers get behind the wheel of their dream car. The dealership works with a variety of lenders to provide competitive rates and flexible terms that fit each customer's budget and lifestyle.

Downtown Kia also has a state-of-the-art service center staffed by certified technicians who are trained to work on all Kia models. The service center offers a range of maintenance and repair services, including oil changes, brake inspections, tire rotations, and more. The technicians use only genuine Kia parts and accessories to ensure that each vehicle is running at its best.

Overall, Downtown Kia is a top-notch dealership that offers a wide range of high-quality Kia vehicles, exceptional customer service, and competitive financing options. Whether you're in the market for a new or used car, or you need maintenance or repair services for your current vehicle, Downtown Kia is the place to go.

Overview of Downtown Kia complaint handling

Downtown Kia reviews first appeared on Complaints Board on Jun 5, 2023. The latest review I bought a car on Tuesday and the price, financing, and warranty changed was posted on Jun 11, 2023. Downtown Kia has an average consumer rating of 1 stars from 4 reviews. Downtown Kia has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Downtown Kia Contacts

  2. Downtown Kia phone numbers
    +1 (604) 336-9050
    +1 (604) 336-9050
    Click up if you have successfully reached Downtown Kia by calling +1 (604) 336-9050 phone number 0 0 users reported that they have successfully reached Downtown Kia by calling +1 (604) 336-9050 phone number Click down if you have unsuccessfully reached Downtown Kia by calling +1 (604) 336-9050 phone number 0 0 users reported that they have UNsuccessfully reached Downtown Kia by calling +1 (604) 336-9050 phone number
  3. Downtown Kia emails
  4. Downtown Kia address
    2430 Burrard St, Vancouver, British Columbia, V6J 5L3, Canada
  5. Downtown Kia social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.