DVD Donkey review: Big scam! 230

Company is also using the ficticious address in Regina @ 1920 Broad Rd.(NSA). This company does not seem to be on the up and up (Fraud).

I ordered a set of Centennial DVDs on the 16th December 2007. The charge was made on my Visa statement straight away. I then received an email on the 9th January 2008! as follows :-

Dear (name)
Your order is in back order, it is in our top priority to ship it to you, we will keep you updated on the status of your order, if you do not wish to wait any to this please reply to this email and we will refund you right away, you can also call our customer service line.

I replied to cancel the order and asked for a refund. Two days later on the 11th January 20008 :-

Dear (name),

Your order is in back order, it is in our top priority to ship it to you, we will keep you updated on the status of your order, if you do not wish to wait any to this please reply to this email and we will refund you right away, you can also call our customer service line.

I had a gut feeling this could be a scam as this series has never been released on dvd. I believed the dvds would have then been copied either from VHS or TV. Looks like a loss for my husband and myself :(

Let all of the scamd do something!. We have all wasted hundreds of dollars! they can not get away with this. But ----- they will if we don't act

Hi,

I ordered the 1-8 seasons of The Cheyenne series from dvddonkey.com and it has been over 3 weeks and i have not recieved my dvds yet . They do not email you and let you know what is going on. I ordered these dvds because i did not know this was a scam. They took me for $117.72 and this is not right because no matter how you put it it is stealing and a scam and they should be some way we can get our money back.
Noboby should be allowed to rip anybody off because it is not right and it looks bad for the internet too. I will think next time before i order anything on the internet. If these people are allowed to pull this scam nothing will be safe to order on the internet and everyboby will be doing this. I was taught a very good lesson about ordering on line but it cost alot to find out you are never safe ordering on line. I hope somebody puts a stop to this because it is still thiefts we are dealing with.

Linda Shirley.

I experienced the same as all of you. The company DVD Donkey is a big scam! They charged my credit card, emailed me fake shipping information, don't answer or return phone calls and won't respond to your email inquiries. The are a fake company out to rip people off!

DO NOT ORDER FROM DVD DONKEY! Ordered a DVD set as a gift for Christmas before I checked web to see if company was reliable. My mistake. Company misrepresented charge to my account, e-mailed me one amount then charged my credit card a higher amount. They have not returned any e-mails and phone numbers do not work. They continue to send me an automated e-mail that states my order is on backorder and they will get it out to me as soon as possible. NOT A LEGITIMATE COMPANY! TOTAL SCAM! DO NOT DO BUSINESS WITH THEM. YOU WILL NOT GET WHAT YOU ORDERED AND IT WILL BE A GIANT HEADACHE TRYING TO GET YOUR MONEY BACK!

I ordered a dvd set on 12/9/07 - no confirmation received. On 12/10/07 I saw these complaints so immediately contacted DVD Donkey (or whoever they are) and said to cancel. I don't think communications go anywhere. I discovered my credit card was charged on 12/12/07. To date I have not received the dvds. I went ahead and reordered the dvd's from Amazon so my daughter got her Christmas gift. Starting the first of the year I began receiving e-mails telling me my credit card had gone through and that my order was on backorder. I have responded each and every time that I have cancelled and the order is to be cancelled immediately. I have gone to my credit card company and filed a dispute. There must be somewhere you can report an operation of this type so they can be shut down.

I ordered a boxed set of DVDs on January 2, 2008. I paid $24.00 for shipping (no big deal, I just assumed it meant they would arrive sooner). However, I did not receive a confirmation email. Then, about 7 days later I received an email indicating that my selection was backordered and would I like to wait or have them issue a refund. I of course requested a refund. Again, no response, no refund. Two days later, the exact same email arrived. I responded the same as before (IN ALL CAPS!) in case they couldn't read regular case letters. Again, no response, no refund. This morning I received the exact same email yet again. I responded the same, clarifying that I had responded to their previous emails to no avail. I indicated I was going to have to contact my credit card company to have the charge removed (have done that now after reading the other complaints). But, just for fun, I've sent them the identical response to their email about 25 times and plan to send it at least 50 times a day until I see the actual charge removed from my credit card.
Wish I had checked out the company before I ordered - oh well, live and learn!

Also, here is the number they included with their email, as well as their email: Toll-Free - 1-877-7-TV-SHOW or email us at orders@DVDDonkey.com

I have posted here before and received those emails - I finally got to speak to Laura on the Chat live applet. She knew nothing about returned emails but is sending my refund request to the accounting department. She also gave me the Florida phone # [protected] which on phoning only gave an engaged signal. I asked also why the Country on my Visa statement was CYP and she claims the items are sent from Canada.

I have printed out all claims and also the emails and the live chat to take to my Bank this morning. Laura claims the refund will be back in 6 to 10 business days. *fingers crossed*

I ordered the complete series of Beverly Hills 90210 for my daughter. She lost here husband a few months ago and she has since then really gotten into the show. She says it helps take her mind off of things for a while. Anyways I ordered all ten seasons like 2 months ago and have not received them. They have sent me and e-mail giving me a tracking number but when you type it in it says that that tracking number is not in the system. So in other words it is a fake one.

WOW! DO NOT ORDER FROM THIS COMPANY. IT IS A HUGE SCAM! I ORDERED ON DEC 6 FOR CHRISTMAS. LIKE MOST OF THE OTHER COMLAINTS I DID NOT RECIEVE A CONFIRMATION, ONLY THE INVOICE THAT I THANKFULLY PRINTED WHEN I ORDERED. THEY SENT ME A FAKE TRKNG #ON THE 29th, YET TOOK MY MONEY ON THE 10th. THEN THEY TOOK MORE MORE MONEY THAN THEY WERE SUPPOSED TO! I AM TRYING TO GET THE $ RESOLVED WITH THE BANK AND I CONTACTED AN INVESTIGATOR IN CANADA, NOW I JUST HAVE TO WAIT AND SEE. THEESE PEOPLE ARE THEIVES AND LIARS. PLEASE DONT PUT YOURSELF IN THIS SITIUATION. I AM AN HONEST PERSON AND HOPEFULLY THE NEXT PERSON WHO IS THINKIKING OF ORDERING WILL READ THIS FIRST AND BE SPARED.

I ordered the "Scrubs" box set on Nov. 30, 2007. I finally got them in the mail on Jan. 14, 2008. Out of the 17 disc set only 6 of the dvd's play. I talked to the costomer service rep. and she said it would take 5-6 days for a refund. I wouldn't recommend DVD donkey to anyone.

Don't order from DVD Donkey. Another related website is "UltimateDVDshop.com". They and "DVDDonkey" appear to be one in the same. I ordered 4-DVD package titles from Donkey and Ultimatedvdshop beginning in early January. Got email confirmations which were followed by emails 2-weeks later saying that the items were on backorder. My CC was charged. I became suspecious when everything was on backorder. I called their posted telephone number to cancel the orders but their message said that no one was available. I called again and was connected with a DVD rental company who advised me that Donkey was a fraud. I called my CC provider who removed the charges. They didn't question the charge removals so I assume they knew something about this outfit. Then I cancelled the CC account to prevent future problems. Agree that their website should be shut down.

I GOT RIPPED OFF TOO! WHY CAN'T THEY BE STOPPED IF THIS HAS HAPPENED THIS MANY TIMES, THEY SHOULD BE IN JAIL! MINE WAS 89.00. I ALSO CONTACTED MY CREDIT CARD AND HAVE BEEN CREDITED THE AMOUNT. SO SAD THIS WORLD HAS PEOPLE WITH NOTHING BETTER TO DO!

First of all sorry to hear about your son-in-law. Secondly I just ordered the same series, all 10 episodes of B.H. 90210, just before Christmas. Never recieved it. Then it went on back order 3 weeks after they charged me. I started to investigate. Obviously they are frauding people. I called my bank, went in filled out paperwork canceled my card. Now it's under investigation so I can get my money back! I saved all my emails. Good luck, try and get your money back through the bank! They are also using another source when you call the 800 #. they say they are DVD Avenue, well I found them online and emailed them. They wrote back immidiately and said the other place is scamming many people. To call the bank immidiately!

Ordered dvd television series set 10/08/2007- Sent dvd's and only half of shows were included. Tried to contact them by phone SEVERAL times. 16 e-mails only resulted in the same response, "replacement has been followed up on". (Still have not received anything). Asked to replace or refund, no response. Contacted Regina, SK BBB they stated they are working on it, they checked address they gave to them and myself- IT IS FAKE. It is the address of a government building that has been complaining to the BBB about receiving packages and complaints from customers. I will continue to pursue this as others and the BBB in North America are. Also report claims to PhoneBusters at 1.888.495.8501 as they are an anti-fraud call center for North America.

orderd dvd on 12-27-2008 no dvd delivered. I am out over $100.00. No answer to my phone calls or e-mails.

The following are two emailed communications I had with DVD Donkey's site operator.

Please wait for a site operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'laura'
laura: hi, how may i help you
you: I am currently attempting to get a status on my order. Order number is: 171050. It was shipped December 5, and the tracking number is CX223792626CA. Could you please provide a status? An expected time that I will receive the DVDs? Much thanks.
laura: one second
you: thanks
laura: order has been accepted at canadapost on dec 16
laura: from dec 16 you have to wait from 101-4 days for the item to be delivered to you
you: what does that mean? canadapost
you: wait from 101-4 days? I'm sorry...don't understand that
laura: 10-14 days
laura: from the time item has been mailed out
you: so, it takes almost 30 days to receive an order?
laura: we apologize for the delay then
you: the problem is, I am having it shipped to my company address. My company is closed the week between christmas and new years...I did not anticipate such a lenghthy shipping time. Is it being mailed? How are you shipping the item?
laura: CX223792626CA, please check at www.canadapost.ca
you: I am NOT impressed with your service or methods of shipping. I don't think I will utilize DVD donkey again. Hee Haw Hee Haw, apparently the joke is on the consumer.
laura: we apologize for it

When I received the items, they were copied disks from TV Land. The cases were broken, and half of the programs could not be watched. This was the dialogue exchange that transpired when I contacted DVD Donkey again...

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'karen'
karen: Hi! How may I help you today?
you: I ordered The Bionic Woman / The Complete Television Series On DVD. One of the cases was broken on the inside. All of the disks are pirated copies...they are not original DVD's as they have been copied from TV Land. Additionally HALF of the cd's do not even work. Please provide an address for me to return the DVD's to, and when can I expect a credit to my
karen: Can I have your Order Number please.
you: 171050
karen: Please hold one moment.
karen: Thank you for waiting.
karen: we are very sorry for the inconvenience.
karen: if you can consider a replacement we can send you a whole new set for free
you: Are the DVD's you are going to replace these with the ORIGINAL?
karen: yes
you: One of the episodes that DID work had a TV commercial in it.
you: How could this happen?
karen: you just have receive a defective set that did not pass to our quality control
karen: anyway since you receive this kind of set we will be investigating this one so this will happen again to other customers
karen: again, we apologize for the inconvenience
you: Is it not illegal to sell programs copied from Television?
karen: we do have a licensed manufacturer who provide those dvds to us
karen: we simple retail them
you: I would prefer a refund.
you: What do I need to do to receive a refund...and I expect NOT to pay for shipping since YOU have inconvenienced me with this product
karen: we will just forward your refund request now
karen: we're going to send you an email once the refund has been processed
you: do you have my email address? and will you refund my credit card?
karen: also we will be sending you a prepaid envelope to where you can send the set back to us for free
you: when can I anticipate this to happen?
you: my email address is...
karen: the refund will reflect in your account in 6-12 business days
you: who do I contact if it does not?
you: do you have a name and phone number you can provide to me?
karen: you can contact our Manager Jim Doud at Toll Free hotline 1-877-7-TV-SHOW.
you: what is the return authorization number?
karen: we will just send you a prepaid envelope to where you can send the set back to us for free
you: your material in the envelope i received states: "please do not return items to the address on the package you must contact us first FOR A RETURN AUTHORIZATION NUMBER."
you: I just want to be able to correspond and have the number just in case I don't receive the pre-paid envelope.
karen: yes but we're no longer issuing RAN
karen: kindly for our envelope
you: Then why did I receive an insert with my DVD package stating that i need an RAN for return?
karen: kindly disregard that
you: so, do you have a return authorization number? and will you issue a credit to my credit card?
karen: kindly wait for the prepaid envelope for you to return the ste back to us
karen: *set
karen: and as i've said the refund will reflect in your account 6-12 business days
you: and when will the envelope be sent and when can I expect to receive it?
karen: in jut a week
you: so, there is nothing else you need from me to make certain this happens?
karen: none
you: thank you

Of course, I have YET to receive my envelop to return the DVD's.

This company is unreliable, undependable and certainly dangerous to do business with.

I was going to buy from DVD Donkey. Just about but before I did, i tried to contact them to ask a question. After three attempts I heard nothing back. I found this very unusual for a complany that's suppose to be legit. So I held off from buying then I looke them up on google and there is nothing but complaints about DVD Donkey.

What I'm wondering now is, why haven't they been shut down yet? Fraudulent businesses should be allowed to still operate! I know many people who would, after visiting the site, buy straight from DVD Donkey without researching them first.

Shut them down!

My experience is just like everyone else's whose credit card was charged more than the stated amount, no dvd's delivered, unanswered phone, when answered the person spoke broken English and lied, emails state "backordered", finally an email was received that offered a refund. Refund was requested 3 times by email.To date: no refund, no dvds after I sent emails throughout this month of January, 2008. The original order date was Dec. 5, 2007. What goes around, comes around so these people will pay in some way.

I was so excited when I found the DVD set I had been looking for - and it has been 7 weeks and I have not received my order and my credit card was charged, not only charged but overcharged.

Can the FTC do anything about this?

I placed an order with DVD Donkey just after new year and received all the promising emails confirming order, etc. I have since received two more emails telling me my order is on 'backorder'. I used the Livechat and found out that the dvd should be despatched the following week. That was two weeks ago. I have tried to access the Livechat facility but it no longer seems to exist or I can't access it! Has anyone else noticed this? Does anybody know how I can contact the company as I have noticed that all the emails I have sent fail to send and all phone numbers are a waste of time too. I paid using a debit card so I'm not sure if I can get my money back via my bank. It's my own fault really for being too trusting but I hate to think that I have been scammed. I will file a report to the Internet Fraud authority if I have no success. Any advice would be appreciated.

I also fell victim to these parasites. I ordered the 6 seasons of the Six Million Dollar Man for my husband's birthday. He had been wanting them forever. I did however, get a confirmation email stating the price and shipping information. The next day, I recieved another email stating they were on backorder, after being told they were in stock. I tried calling for a refund because I knew at that point that I had been taken, but to no avail. The phone number was useless, no one would answer. The voicemail box was supposedly full...wonder why? The website email was also a waste of time. Could not get through to anyone. It's truly a shame that there are people out there that are so low and won't earn a living any other way. They will get what's coming to them in the end. People can only do that sort of thing for so long. I just hope it was worth the price they will pay. It was an expensive lesson for me and one that I won't soon forget. I hope no one else falls for their garbage and saves themselves some heartache and money.

Unfortunately, I ordered 5 sets of DVD's from DVDDonkey.com. I have bought and sold over 300 items online over 10 years and NEVER had a problem. At this point, I am aware that I have been scammed and regret not doing a search of the company before making a purchase. I have reported DVD... to the following investigative organizations and agencies:

The National Consumer Complaint Center
The Better Business Bureau
CyberCops
The National Consumers League
The National Fraud Information Center

I have confirmed that the owner of DVDDonkey/TVaddicts is:
Michmen, Jim tvaddicts@gmail.com 1
2021 SW 174th Street Miami, FL [protected]
US +1.[protected]

The organization name is actually:
Prolexic Technologies
1930 Harrison Street
Hollywood, FL 33020

The DNS server is NS1.PROLEXIC.NET and their IP Address is: 72.52.6.89. If others can assist in further tracking the origins of the company, please let me know. I am planning to file small claims in Dade County. Their internet server is Tucows in Canada. I have reported concerns to them as well. In 37 years, this is the first time that I have been ripped off and I am furious. I intend to use significant time and energy to pursue this costly matter. Thank you for the assistance of other victims.

I attempted to purchase a series on DVD Donkey as well. The difference is I was not charged for the videos but rather something else. I received a call from VISA Fraud protection to alert me of the issue. Everyone needs to also file a complaint with the Federal Trade Commision. They investigate this kind of fraud but only when they have received multiple complaints.

I ordered a DVD box, though Dvd Donkey.com, on Dec 20th. I used my bank Debit/cerdit card. I got an email my order was shipped on Dec 26th, then Jan 9th got another email saying my order was on back order & no time frame on the shippment. Right then I know something was wrong. And I tried to call I always get the same voice mail and no one talks to you or call you back...I then went to my bank to find out I was charged twice...under two different names DVD shop and DVD store... Oh yeah when you call its Dvd aveune...I SAY WE CAN BE STRONG IN NUMBERS AND WRITE TO OWN CONGRESS PERSON, AND STATE AND FRDERAL OFFICES TO GET SOMETHING DONE. WE SHOULD ACT ON A CIIVIL SUIT. I have already left a voice mail to DVD Donkey/Aveune, that I wont sue them just for the money that is coming to me, but for any out of pockets exp. such getting new card, phone use, internet use, any time off from work etc...I STATED THAT I WAS FROM NEW YORK SO ANY IN THE TRISTATE AREA WE LIKE TO CONECT ME VIA EMAIL, CAUSE I LOOKING TO PUT THIS FOX...SHAME ON YOU & NINE ON YOUR SIDE AND OTHER LOCAL STATIONS... THANKS AND REMEBER WE ARE STRONG IN NUBERS...

I wrote to the FTC and the BBB. I wrote to my local newstations, plus CNN and Foxnews. I advise all to do the same lets hit them hard, WE ARE STRONG IN NUMBERS...

I not stopping until we win, has anyone look into mail fraud, since we payed for shipping, we didnt recivce, the item. I am going to look into that is a serious crime.
Its wroth the shot!
PS. AT THIS POINT I AM NOT JUST WORKING TO GET MY MONEY BACK BUT EVERYONE ON THIS WEB SITE

Unfortunately, I ordered 5 sets of DVD's from DVDDonkey.com spending almost $350. After a month, I have not received any. I have bought and sold over 300 items online over 10 years and NEVER had a problem. At this point, I am aware that I have been scammed and regret not doing a search of the company before making a purchase. I have reported DVD... to the following investigative organizations and agencies:

The National Consumer Complaint Center
The Better Business Bureau
CyberCops
The National Consumers League
The National Fraud Information Center

I have confirmed that the owner of DVDDonkey/TVaddicts is:
Michmen, Jim tvaddicts@gmail.com 1
2021 SW 174th Street Miami, FL [protected]
US +1.[protected]

The organization name is actually:
Prolexic Technologies
1930 Harrison Street
Hollywood, FL 33020

The DNS server is NS1.PROLEXIC.NET and their IP Address is: 72.52.6.89. If others can assist in further tracking the origins of the company, please let me know. I am planning to file small claims in Dade County. Their internet server is Tucows in Canada. I have reported concerns to them as well.

In 37 years, this is the first time that I have been ripped off and I am furious. I intend to use significant time and energy to pursue this costly matter. Thank you for the assistance of other victims.

OMG! I just found out that my husband bought me the Dean Martin set here and I"m appaulled at what I've found. I CAN"T BELIEVE I'm NOT gonna get my dvd set!

I've called the number being [protected].

Only to get a recording and them prompt to leave a voicemail!
I got nothing for the live person AND no e-mail responce.
I myself would of NEVER went through just any company. And if it was ME instead of him, I'd of went to TIMELIFE where it's sold.
I'm heartbroken. I've been waiting for this. He got it for our 10 yr anniversary! =(
I AM AND WILL be doing WHATEVER IT TAKES. FBI ...BBB all that. Anyone with info that I might need. Please let me know.

We have a reciept from their e-mail ...orders@dvddonkey.com
And our Credit Card where we've been charged.

And the fact theat they charged 19.19 for shipping is ridiculous! Unlike my husband... THAT would of been my flag!

Paid $188 aus for all 9 seasons of Drew Carey as a christmas present for my brother, keep getting back ordered emails from them. When I email them asking for an approx delay date they send me the same generated email back. Have requested refund but so far nothing. From everything else I have know read on this site, i wish i have this info before my purchase. BEWARE this site is not honest! I thought it was 2 good to be true, annoyed i didn't listen to myself. So guys please be prepared to lose your money when purchasing from this site as you never know what your going to get, if anything at all!

Will update if anything actually eventually happens!

I placed an order of Living Singles- the complete series, through DvdDonkey.com on 1-8-08. I started receiving emails telling me that the item was on backorder. I have received the total of 3 on backorder emails. I tried to send an email asking if they ever had the series on dvd. I still have not heard anything back on that email. So today 1-31-08 I had decided to click on request a refund and it brought me to this site.

Same as everyone else's comments. My greed forced me to buy LAND OF THE GIANTS for a huge discount, well no DVD'S ever arrived and no reply to e-mails or phone calls. What a shame , hopfully the scammers will get whats comming to them soon !

I ordered malcom in the middle on Dcember 28/07 and I waited util January 17/08 and I never recieved the product and I had to call the bank and cancel my card.

I think i have been scammed as well i ordered 6 boxsets from these scammers which went on my credit card of over £270. They e-mailed me saying two of them are on the way but they never arrived. They said the other 4 are on back order but heard nothing. when i saw all these complaints (i noticed after parted with money) i got in touch with them using there live chat and told them about all these complaints, they just fobbed me off saying the complaints are from there competitors who are trying to put them out of business. At the time i thought that could of been possible but now still i have nothing and realise i have been conned. I don't know where there based but they say they use canada post.

I just want my money back, am i covered if i used a credit card?

My boyfriend ordered a box set of the 4 seasons of Everwood for me for Christmas. He placed the order on December 6th, and I received my movies on January 10th. Not much for a Christmas present. To make matters worse, I was missing one disc and many of the others had fallen out of place during shipping and were scratched. When I attempted to watch the shows, I realized that the entire season had been recorded and burned onto a DVD from the WB...commercials were edited, but they did a TERRIBLE job! I have attempted to email this company for the past month...mainly just so I can get my missing disc, and they have stopped responding to my emails. I wish I had a phone number so I could talk to someone about the problems I have had.

The same thing happened to me ordered dvd's was waiting about two months before they arrived and they do not work all the episodes are mixed up and the quality is really bad. I have tried contacting them but they will not reply.

Did anyone get refunds from them or am i wasting my time.

DVD Donkey ... used my credit card number for other purchases!
I am sure they used my credit card to make fraudulent charges! I, like everyone else make my purchase and didn't think twice until I googled to find the website again and I saw the complaints... I was sicken. Then today a couple of businesses were kind enough to call me and they wanted confirmation -- well, I hadn't made any other purchases. I stopped my credit card - glad it wasn't my check card in this case, and they will not process any other orders and will send me a new number.

This place is a joke. i got scammed too. I ordered the Boston Public DVD and was so excited. I figured since it was X-Mas time they were probably backed up, but I was charged more than they said they were gonna charge, they don't answer e-mails or pick up the phone and I have left at least 7 msgs and guess what, no response. A few days after making my purchase I had my checking number stolen and a fradulent charge. I am sure it was the DVD [censored]es...I mean DVD Donkey. What a hassle. Anybody have a number besides the 7 TV show number?

THANK YOU THANK YOU THANK YOU !