DVD Donkey review: Big scam! 230

I ordered a complete set of the GIJOE Cartoon Series for my son for Christmas... in DEC. 2007. I was charged $108 for the 79.99 DVD set, shipping was $20 something. I never received an order confirmation or shipping confirmation until weeks later. The LIVE CHAT they offer is a joke. You'll sit for hours waiting for the operator to answer. From what I understand, the are using that service illegally and it isn't even their operators who answer. There is no contact information on their website. I emailed them several times and finally in late January, I got an email that apologized for my inconvenience (ha). I also got a BOGUS tracking number from them that claimed they had shipped through the Canadian Post. I replied to DVD Donkey's inconvenience email they said and told them I had a bogus tracking number and that I want my money back. It is now February, and still no product and no refund. They use several different names, TO DVD OR NOT TO DVD, DVD HITS, DVD DONKEY, DVD SHOP, and I am sure there are more.

Ordered complete Murder she Wrote in November 07- -. 15 dvds are faulty. 26 stories are missing or incomplete. I wanted a set that is complete or my money returned. I had live chat about six weeks ago. The lady said she would have a duplicate set of Murder She Wrote sent to me to replace the faulty set I received. She said I would receive Email conformation. So far no E mail. Also no answer from my Email inquires! No communication. Now e mail returned - No communication no live chat.

BAD COMPANY!

I ordered on Dec 7 and they billed my card Dec 8 for more than the stated amount. They also sent me a fake tracking number on Dec 17 and I have yet to receive anything other than some emails. What does it take to put crooks like this out of business?

http://www.dvdavenue.tv/

www.dvddonkey.com

ARE RIP OFFS DO NOT ORDER FROM THEM! They will steal your money! I ordered DVDs for Christmas, and it's now February. They send you fake mail confirmations and everything. The numbers they provide do not work. I hope I can help someone out there.

Me too, like everyone else,got scammed. I ordered on 12/10/07, the series of Barney Miller for Christmas. As you all know by now, no dvds and it is almost Valentines. They will be stopped and I do feel really sorry for them. What goes around, comes around. These people are EVIL and they need to pay dearly.

I ordered the Yes Dear (the first 4 seasons) on DVD, but when I never received a confirmation email that the product has been sent, I contacted them (in "live chat", by the way) and told the people who work for DVD Donkey that I want to cancel my order. They agreed, and acknowledged that the order has been canceled, and that I should get a refund on my money in 5-7 days... Well... NEVER HAPPENED! Now I'm out almost $70! I tried to contact DVD Donkey about my problem, but I never got any emails back from them... nor do they have that "live chat" anymore on their website. Figures... THEY ARE A SCAM! A GREAT BIG SCAM! I wish there was a GREAT BIG WARNING out there before ANYONE visits DVD Donkey, or any of its counterparts!

If anyone knows how I can file a complaint against them, please leave me an email. Thank you.

Same as everyone else. Wish I'd done more research before placing the order.

I ordered a boxset for my grandfather back in December. After getting no delivery I contacted them. I got an e-mail reply a few days later stating my order was on backorder and would be shipped shortly. Now it is February and when I call their number I get a message saying the are not available. I also got an email from tvaddicts.tv saying it would be shipped but that was on January 18th. Still no shipment.

What now?!

I ordered the full set of Malcolm in the Middle, when I couldn't find it in Australia I was advised by a reputable store to have a look on the internet as it's probably available there, well how excited was I when not only did they have it but it was on special!

I am always so careful, I can't beleive it I'm in total shock after reading this website, It's unbeleivable that they can get away with this, I have reported it to my bank and now have an awful lot of forms to fill out, but I do beleive that they will get their's eventually, you can not do this to people, it's called Kharma!

Looks like the same thing happened to us. We ordered all the seasons of Little House on the Prairie on 1/11/08 and here it is February 6 and no DVD's and a credit card bill of $177.78. Am going to write the credit card company and inform them of the fraudulent company.

DVD DONKEY IS A BIG LIE! They stole my money and my credit card number. They tried to make online purchases with my card. Thank God i have a wonderful bank, who stopped the scam in its tracks. DON'T BELIEVE ANYONE WHO HAS TOLD YOU OTHERWISE! THEY ARE PROBABLY IN ON THE LIE!

Don't worry guys, this fake company is being investigated and will be taken down... hopefully soon.

I placed an order with dvd donkey online on 11th december, 2007 for 8 Simple Rules complete TV series on dvd. The payment came out of my credit card on 14th december. When no tracking ir receipt advice came I sent email and the reply said sorry but my ordered had not been filled but was on backorder. Ive tried emailing and phoning subsequently many times but to no avail. I have asked for refund but no reply. I've reported this to my bank who are looking into the matter on my behalf.

I'll be refering this to the Consumer Protection Bureau located in Madison, Wi! Enoigh already!

I've only just seen the alert comments from buyers of DVD Donkey and now realised I'm been a victim of DVD Donkey too from my order for OUT OF THIS WORLD DVD Box Set hadn't arrived. Wasted $179.98 there. Asked for refund today on Thursday 7th 2 2008 see if I get a refund back if don't then I'm gonna take it further somehow.
Ordered that on 3rd Jan 2008 and it is now Thursday 7th Feb 2008 that's over a month waiting for it to come.
DVD Donkey says they even come and post it themselves. Well after it not turning up well after a month well don't think they deliver it themselves in person from country to country.

My attitude is fine all the time it's DVD Donkey that's got to get their act together.

The Government and other things like that should know about DVD Donkey and how to find them so that us Customers of DVD Donkey can get a refund back whether it's the USA or not.

Let you know how it goes.

I never received my DVD order for a christmas present and they charged my account $95.32. Dean Martin Roast. There is now another website on google called ShowsOn DVD.tv who is offering the same product even cheaper. When you click on the webpage it look very similar to Donkey.dvd which has many complaints and is consider a scam. I think someone should look into the other website to make sure it legitimate. I don't want to see anyone else get ripped off. They take your money and give you no product they the website is gone. I know in my heart the other website is the same people. The system works the same when you go to order the product.

DVD Donkey IS A TOTAL SCAM! They immediately charged my credit card and notified me that the box set was delivered with a tracking number. When I clicked on the tracking number, it said it was invalid. I emailed them five times and called and left three messages over a course of a month with no reply. Their phone number is now not taking calls. I just called my credit card company and they instantly refunded me the money- I think they did this easily because there are a ton of complaints for this company.

We ordered DVD of The Young Indiana Jones Chronicles on 1/20/08 and was emailed we received it in 12-14 days of ordering. We try to call the number available on the printed out order and we keep getting the same message saying to call back a few hours later. We've tried to call on different days and we keep getting the same message. Please email us and let us know what we can do... Also, i might add DVD Donkey have taken the money out of our account already and no merchandise received as of yet.

On This WebSite I ordered a dvd set of broderick cawfords highway patrol it said 39 dvd set early December, got a e-mail the next day, saying that my credit card was charged $162.00 once a week. I would go on that website in a live chat 2 times with marie and 1 time with someone else and they would tell me it was on back order the last time. I called this number [protected] and talked to a girl, she said it would be 2 more weeks. It had been 5 weeks on back order all ready + 2 more I told her to cancel my order and she said she had, but it would take 10 to 12 days to receive my refund and I never got a hold of anyone again, when you call that phone number now, you just get a recorded message, saying that wait for the next available person and then it tells you to try back later. I hope someone can do something about this place, it's not fair!

I am in same situation. I just wish I had see this site before today. I have been waiting for this parcel for almost a month and a half. After seeing this website, I have a feeling I am not going to ever receive the dvds.

I have ordered a dvd box set after christmas and it has been close to two months and i have recieved nothing at all. Does anyone have a contact number.

I too have been ripped off by this site. Usually I check to make sure a place is creditable, but NO I was in a big hurry. Now I am feeling stupid and out $141.97. Not even sure what my next steps should be.

Took my money. No goods. Many contacts with company. No resolution.

This website is a complete scam! I ordered a unique DVD set for a friend for Christmas. The order was placed on December 3rd. My credit card was charged $250 on December 6th and I still do not have the DVD set over a month later. The toll free number goes into an answering machine that is unanswered. Emails have gone unreturned and responses from this company have ceased. Order #: 173814 was never received. I have not heard back from this company in weeks.

They said my item was on back order - I have written many emails and the only reply I had was to an email I wrote before placing the order - This has cost me £70 and I am not happy - My order was placed in December and I have nothing.

I ordered this dvddonkey(worth: $75) last Nov. 2007 but I think, it is scam! I got their email last jan 2007, they says, " your order is current in back order, it is our top priority to ship it to you as fast as possible. we will keep your update on the status of your order, you wish to any longer please click the link below in order request a refund and cancel your order, you can also reply this email or call our customer service line." (it is their good excuse for foolish on people or me! ) I tried to link this cancel/refund but it wont work on websit. I email it back to this dvddonkey and I didnt get their email or whatever... I agree with other people, who were ordered this company, it is scam/rip off/dirty work business.
I want to say, dvd donkey is not have "highest level of customer service!
Thanks, Terri

Never received product, phone number [protected] not working. [protected] answer machine , mailbox full cannot leave message. Check out website for this ###!

I placed an order on 12/30, and have received numerous emails stating my item is on back order. Well its been months of emailing them to cancel my order and have not heard back from them yet.

DVD Donkey is a scam, big time. Here is a little info. Maybe someone can use this to catch these losers.

Domain Name: DVDDONKEY.COM
Registrar: TUCOWS INC.
Whois Server: whois.tucows.com
Referral URL: http://domainhelp.opensrs.net
Name Server: ns1.prolexic.net
Name Server: ns2.prolexic.net
Status: ok
Updated Date: 30-oct-2007
Creation Date: 30-aug-2007
Expiration Date: 30-aug-2008
Phone: [protected]
Nextel Cell Phone Service in Los Angeles at
Tom Bradley Blvd & N. Broadway
>>> Last update of whois database: Wed, 13 Feb 2008 21:58:41 UTC

Two moths ago i ordered the complete set of gomer pyle usmc, and i have called and called and no one has called me back i have been waiting for my order, i reported it to the attorney general and better business bureal, i want my refund or my order. someone call me. thank you terry duncan

Ordered DVD set in Dec 07, still have not received product! My cc was charged in Dec. I receive multiple emails stating that my product is backordered. When I call it's busy, but if I do get through it rings and eventually a machine (I think - there's just a lot of beeping)picks up. No one returns my calls. I've tried emailing multiple times; no response.

On December 12, 2007, I ordered a box set for my daughter. Today is 2/14/08 and I have received three e-mails in the last two days stating that my order was on backorder. On 1/10/07, I canceled my order and requested a refund. I received an email a month later stating that they would process my request. The email I received this morning stated that my order was still on backorder and my card had NOT been charged for this yet. The money was taken out of my account on 12/17/07. I have emailed, I have tried to call, nothing works. This is quite a scam site and I cannot believe I fell for it. I will continue to hound them about this but I feel I will never see my money back.

I just received an e-mail from TVAddicts.tv using the same phone # [protected]) telling me "...Your order is currently in backorder and your credit card has NOT yet been charged. We expect the product to be available in the next 5-7 business days...". I've been getting e-mailed sometimes several times a day with this same message. It's somewhat funny, too, since they definitely did charge my credit card (and I have the proof), and I've also had the money credited back to me by my bank several weeks ago once it was clear I'd been scammed.

I was in contact with the CMPDA and one of the investigators with the RCMP over a month ago, and already e-mailed all the documentation I have (debit card transaction records, e-mails, etc.). It has already been publicized here and elsewhere that there's been an investigation going on since 2006 and a variety of search warrants have recently been served.

I do encourage everyone to contact the CMPDA and the RCMP and give them everything you have on this. These perpetrators need to be out of business and behind bars.

I fell for it too as it was a "Sponsored Link" on Amazon, so thought it would be safe.

For everyone who finds the "cancel and request a refund" link doesn't work in their email, you need to insert a / between com and request and then the link works.

Foe example, the link they supply reads "dvddonkey.comrequest_refund..." and won't work but if you change it to "dvddonkey.com/request_refund..." then the link works, although it usually says that it's under review, but they do seem to respond by email since I've started using the amended link.

Maybe everyone should try it and flood their website with refund requests?!

I too have been scammed by DVD Donkey. I placed my order on 12-21-07. It Was the Dean Martin Roast series, meant to be a Christmas gift for my Dad. I didn't expect it to get there before Christmas, however it has not arrived as of 2-17-08. My "confirmation" email stated that my card was charged and I would receive another email with the tracking number. Never received it. After complaining I received an apology email stating that the series was back logged. They would get more next week. This email return address was tvaddicts.tv. I have disputed this charge through my credit card company. Sorry I saw this site after the fact. This experience has taught me to research internet mail order companies, and never order from those that are not a large well known company.

I sent for DVD on 10th December and have recieved nothing as of yet, I have constantley sent e.mail and spoken to somebody on live chat who just keeps telling me they are on the way and still nothing comes. Has anybody got a contact for me to sort this out.sue.

DVD Donkey is a big scam and don’t waste your money – spread the word.

Unfortunately I am experiencing the same negative experiences as the majority as everybody else. Listed here I placed an order with DVD Donkey on the 12 Jan 2008, which they billed my credit card the same day. I still have not received my goods (i.e. 5 weeks later) despite emailing them 7 times now, all in vain as I have not had any response!. Their LiveChat never seems to work, their contact number is almost impossible to find and when you do you can’t get through to anybody!

I alos believe after researching they may be trading, or have a sister company called DVD Avenue – my advise is stay away from these cowboys and buy the real products from the real suppliers.

I urge all who have been stung to log a complaint with the Federal Trade Commission so these fraudsterd can be stopped and hopefully all those who have been stung fully refunded!

Stay away.

On January 21st I placed an order for 100+ episodes of the Carol Burnett show thru DVD Donkey.com WHICH has now changed their name. They sent an email saying i would receive shipping confirmation email 12-48 hrs later... never received it, i emailed them twice, left 2 voice messages... NOTHING.., then COINCIDENTALLY, my credit card company calls me 1/28/08 w/ fraudulent charges on my account which had to be canceled... NEVER EVER heard from DVDDonkey by email or phone... I believe its DVDAvenue or something like that now. I should have known, it was the only place I found on the ENTIRE web to have all episodes for sale... NO MORE ordering for me from unknown sites, only ones that I am familiar with.

I ordered a set of the whole set of the are you afraid of the dark DVD's and just like the rest of you, they neve came in nor did I get an e-mail confirmation. Im very mad about this. I tried calling and emailing but never got back to me. They screwed me over and the rest of you. Is there anything I can do to get the money back?

I have also been scammed by this same tv addicts company. Looks like the very same information was also given to me via email. I cant not get threw by phone. I have contacted my banking company to report it it is such ashame that people make thing so hard for honest people.. I don't know CMPDA OR RCMP but I will try and get a number for them so I to can file a complaint...

to all people please if you have recently ordered off this site dont waste your time with emails or trying to ring as this is not a company its just a scam artist i have recently wasted time doing it wish i had the sense to check it out before i ordered but what can i say i was sucked in (never again) but if u can ring ur credit card account ask them to put the payment in dispute and report this company (which seem to have enough names on here ) as pepole like this ### should not be allowed to prey on people who are doing the right thing