DVD Donkey reviews and complaints

About dvddonkey if people see something too cheap to be true it is as if anyone actually read the add they would have noticed that it said the art work was extra so you were buying pirated copies from a russian country you would have realized this if anyone read the add.

Ye $65 for a complete set of 40 discs get real. And no one could see this as a problem.

I ordered the complete "Dennis The Menace" TV series and was told it was on back order. That was months ago. They did ask me if I wanted it credited or keep the charge until it was available. I've never received it or any further emails, but was charged for the item.

Ordered dvd on 11/12/07. Received email conformation about the order and email conformation on 12/26/07 informing me that the dvd was shipped. Credit card was charged and i got a canada post tracking number to track the order. As of today 6/1/08, i have not received any packages from dvddonkey. The emails that i have sent them regarding my order have not be answered.

I ordered the DVD TV Series (years 1-4) of "The Paper Chase" in Dec 2008 for Christmas. I was told it would be delivered in two weeks. In Januray (after 4 weeks) I emailed them, no response. Their phone had been disconnected, finally an email was returned asking what I wanted, I have now waited 5 months. Please do NOT order from this company, read the numerous other complaints!

Back in N0vember of 07 I ordered the Complete Bourbon Street Beat TV series and I saw that the price was good.I paid $116 for the series and haven't received it as of yet.I e-mailed several times and got a couple of replies stating that it was back ordered
and when I tried to call them to question them, the number doesn't even answer it just hangs up.This company sucks.Don;t get pulled in by their phony advertising.

I purchased the Third Watch DVD series in January and have never received the goods nor response to emails regarding the failure to receive the DVDs. I have made multiple attempts to contact the company and have received advise from the Department of Fair Trading regarding how to claim my money back. This company was advertised on EBAY and made numerous false promises and guarantees. I hope noone else will fall victim to this company!

I ordered two sets of diagnosis murder in december 2007, I am still awaiting delivery. DVD DONKEY have stopped replying to emails.

I had ordered the Murder She Wrote complete DVD collection for 88.18. I never received the dvds they had said it was on backorder. I called to get my refund and the number was disconnected. I emailed their live chat person and the sent me an email with a new phone number to call. I am still fighting with them to get my refund but if anyone wants the number its [protected]. You have to hold a long time before they answer though.

Ordered the "complete gunsmoke series" on Jan 1, 08. Phoned and left a message in mid-Feb, they replied with an e-mail that product would ship within 5-7 days. Still have not received. During searches of the web, have been able to confidently link this website with others in operation - I believe all operated by the same scamming people.

Ordered Full series Hawaii Five O. Took 3 months to get. It was a 7 year series. DVD's scratched, duplicate programs. series incomplete, numerous error messages on dvd. Failed mid show, no answer from them or the company Ultimate DVD who finally shipped programs. They would not return emails or phone messages. I tried over 100 times to both companies.

Ordered the 90210 complete set for $150.00 for Christmas for my girlfriend and haven't received the items. The only contact is a message board that hasn't been responded to. Wish I would of come across this website with all the complaints about this donkey company before the purchase! Buyers Beware!

I ordered a set of dvd's over 3 months ago, have tried to contact dvd donkey on several occasions and have received neither dvds or even an answer to messages left. DO NOT DEAL WITH THIS COMPANY - THEY ARE A COMPLETE FRAUD AND SHOULD BE DEALT WITH BY AUTHORITIES. It makes me so angry that anyone can advertise and make huge claims, but not be made to adhere to them. Amazing how the money can be taken out so efficiently, but no other action can go according to plan. STAY AWAY FROM THEM OR YOU WILL BE RIPPED OFF TOO! The DVD's were ordered for my mum who was going in to hospital and needed cheering up - she has since recovered, but I would have loved to give her this one simple gift that I knew she would have really enjoyed.

I placed an order today for the complete DVD set of Call to Glory using my credit card. After my order was processed and I received an order number I called the 800 number to check on shipping method. The number does not belong to this company. I tried the email contact and all my attempts bounced back. I then tried the Live Chat function and it also just bounces back. I then looked up the company on Google only to find it is a Sham and a Rip Off company.

I then called my credit card company and asked for guidance. I was told I have to wait for possible delivery and to monitor my card use. After 30 days I can then file Fraud which I intend to do.

BEWARE THIS BUNCH OF CROOKS!

I like many of the e-mails put in have been the victim of this company. I ordered a series as a christmas present, yet now being april... i dont think i will be recieving them.

I ordered the complete collectors addition of fragle rock all 5 seasons from dvd donkey.com and paid 88.18 dollars that includes the 19.19 shipping and handling after i ordered it i got an email saying that they could not approve my credit card, so i looked at my bank account online and saw the 88.18 taken out of my account, i sent them an email a week ago and just now got 8 EMAILS from them because i reported them to the FBI they left me a phone number to call, i called and couldnt even understand the guy but i asked for my money to be refunded he said that it would be if anyone would like to call here is the email i got from them...

In order for us to resolve the situation as soon as possible, we would like you to call our Customer Support. You can reach us, our new Toll Free No; 1 – 800 – 787 - 1219 so we can assist you directly or you can e-mail us at orders@tvaddicts.tv.

We hope to hear from you soon.
Feel free to contact us anytime.
We’re available 24/7!

Thank you and regards,

Chloe S
Customer Support Team

DVD Donkey has been in contact with me again for the third time.

Their now saying Your order is currently in backorder and your credit card has NOT yet been charged. We expect the product to be available in th next 5 - 7 business days. It is out top priority to ship it out to you as fast as possible. We will keeep you updated on the status of your order, however, if you do not wish to wait any longer please click the link below in order to cancel your order. If you choose to continue with this order wel will charge your credit ONLY when the item is in stock it will then be shipped out immediately. You can also reply to customer service line for further information.

I'll give them the benefit of the doubt.

Right here's some further information that may help you with your inquiry regarding DVD Donkey tracing and refund.

Ring Up Abbey National on [protected] and ask to see if they can track the number down on your Bank Statement for the order you made with DVD Donkey.

If they can't he/she will give you a number to ring for Online Deparment which is [protected].

Will sound like Abbey National again just keep on listening to the lady or man auto machine it will give you options to press which number on your Phone tone pad and press number 2.

That will take you through to Online Department it's self. They will deal with your inquiry regarding DVD Donkey about payment transaction.

If Online Department are unable to help they will give you anohter number to ring which will lead you to Visa Disbutes their Telephone Number is [protected].

Then someone from Visa Disbutes will be able to give you a refund first they say they need to know the situation before they can give you a refund then after they know which company you made payment to DVD Donkey.

They say they will look into it and investigate it and will write to you by post Visa Disbutes says this will take up to 4 weeks.

Another thing they found out is that DVD Donkey says sound like DVD Donkey will show up as DVD Best on your Bank Statement.

$187.98 is 97.51 in British Pounds.

After Visa Disbute telling you that they say you need to ask DVD Donkey for their contact details and try to get as much information from them as you can.

That explaines why it might not show up on your Bank Statement cause it shows up under a different name as DVD Best. I believe DVD Best is DVD Donkey.

I'll keep you all informed of progress with getting a refund back from DVD Donkey through Visa Disbute and if does work for me you'll hear about it here immedietly whether I get a refund this way here from Visa Disbute or not.

When you do make an order from DVD Donkey a confirmation is shown with order number how much you paid for a DVD and date at bottom right hand side print it out and keep it safe somewhere for referencies.

That is proof you have paid for it on DVD Donkey.

DVD Donkey might not even be an American company even though it's got $ that at left hand side of price you paid for cause there is a Website you can create your own Website called My Store even in the UK with $ on it.

DVD Donkey not with a company called My Store otherwise it would say so then DVD Donkey after name My Store.

Paid $187.12 not sure how much that is in Pounds Sterlin know it's lower equivlent to UK price you can check on PayPal to see how much American dollars is in British Pounds.

Been onto Complaints Department for Unfair Trading Online and nothing back from them yet.

You should too if you don't get your money back from DVD Donkey.

I'd received an Email from DVD Donkey on 7th Feb 2008 on same day I sent the Email saying (I Quote): "Your order has been refunded. Unfortunetly we had a bit of a back log on the series of Out Of This World, we are sorry about the delay - then they go onto sayng - but we can assure you that your order will be shipped out expeditiously as soon as we receive the new stock, which should be within the next week. Once again we are sorry for the delay.

Please do not hesitate to contact us for further question and comment at Toll Fee 1=877=7TV=SHOW, you can e-mail us at orders@tvaddicts.tv or click and chat with our Live Support Service Agent on-line".

Sincerely,

Vina D.
Customer Support Team (Unquote)

I've not received a refund they say it's been refunded and have checked my Bank Statement no refund hasn't come back to me yet.

For all you know it could be the Police doing DVD Donkey cause there's no address no real live person it could even be a terrorist group on DVD Donkey side.

Vina D don't know who she is never heared of a name like Vina before. Might not even be her real name.

Or it could be a him pretending to be called Vina it is possible to change your name Online as anyone or a made up name whether you want to be male or female on it they do that to either protect themselves or scammers.

Just thought I better let you know what they said to me.

Don't forget to give your order number via Email either on their Website or normal Email on MSN Hotmail or Yahoo Mail or Google Mail.

Let you know if I get a refund back.

i order the complete series of becker five weeks ago, i have still not recieved anything off these i have emailed them but again have heard nothing, does anyone know where i can get a telephone number for this donkey dvd!

I ordered 2 sets of DVD's on November 26th, called them last week and they gave me Canadapost.com to track the packages. As yet, I have not received anything. I am about to go to the FCC and/or the Better Business Bureau to find out where my $220.13 is.

I ordered the first seven seasons of Malcolm in the Middle for my son on Nov.3rd ,2007.
They said it would take 2 to 3 weeks for the Dvds to arrive and it is Dec.4 ,2007.
I've left several messages on the phone and no one has call back and they took my money...I think I got scamed.

Ordered from dvd donkey, never received confirmation or tracking #, after investigating I saw all these complaints, and went through my bank. They are a completely fraudulent company. There 1800 # is even missing one digit so you can't contact them. They did take my money, and after speaking to my bank I am filing a police report, so the bank can review it and possibly return my money. Also you should close out your account because now that we know they are fraudulent there is a possible they will falsely charge other things to your account. Looks like they are the donkeys, but we are the as**s...

Has anyone ever got money back from the DVD donkey website? I placed an order in October 07 for the full fresh Prince of Bel Air boxset . It all seemed really legit until they said they tried to deliver but the business was closed (hard when it was going to my home address ). I talked to someone on liveperson and they said they had the wrong address and they would re- deliver within 14 days . Still nothing. they sent an email saying they had refunded my account in full but they did not. Its now been nearly 4 months and nothing... You would think the name DVD donkey would have give us some kind of clues!

I am new to this and wanted to get Sailor Moon and another anime show for my daughters. This was on the 26th of Dec. and have received payment confirmation from paypal, and reciept from animefirst.com for 125.00.
I checked the tracking code and the USPS said they were contacted on the 28th by the seller and told to "expect" my package, but nothing yet. Then I went directly to the animefirst tracking service and they claim that the package shipped. I am so annoyed!
I have sent two e mails and did a little digging around with the e mail addy that was given to me as being the seller. It turns out that that person used to sell on e-bay and had 92% positive fededback, but they are no longer there (since 06). I tried to look up the profile on yahoo and couldn't.

I hope others do thier research. I also hope that if something is wrong - they get caught.

DVDplanet.org is a HUGE rip off. I agree with John.. They are going down and I will do everything in my power (including contacting the Canandian govt) I heard they were in Canada.

DO NOT BUY ANYTHING FROM ANIMEFIRST.COM.
ON DEC 1/07 I PURCHASED INUYASHA COMPLETE AT 195.00 US INCLUDING SHIPPING. IT IS NOW DEC 18/07 AND NO PRODUCT. INVOICE SAID SHIPPED WITH TRACKING # THAT WAS BOGUS. I HAVE SENT 6 EMAILS AND NO RESPONSE. THE MATTER IS NOW WITH PAYPAL FOR A CLAIM. THIS SITE IS A COMPLETE SCAM. IT USES YAHOO E COMMERCE, BUT WITH NO FEEDBACK PAGE. I WONDER WHY. THESE MOFO'S ARE GOING DOWN.

p.s. I meant to say this is the dvdplanet.org which I came to find out is totally different from the legit dvdplanet.com. No affiliation at all.

I placed an order with The DVD Planet also known as Universal Gift Ventures on 11/14. I was later sent an email stating that my order was shipped to an incorrect address . They said they re-shipped my order but that there was a problem with their shipping department and they were correcting the problem by sending the orders out manually. Furthermore, by shipping it manually it was impossible to give me a tracking number. I still haven't received my order, in over a month, and the promised delivery date from each update and come and gone. The last promised date was Dec 6-8.

Since other people are reporting the exact same identical problems, this company has me very worried. Has anyone been able to get their money back? What legal recourse do we have?

i wanted to get a gift for my mother, so i came up with a good one: surprising her with the entire series of Martin (the Martin Lawrence show) which she loves so much. i searched the web and came across thedvdplanet.org. the design of the site raised some suspicion, but the fact that it has the locked icon and the https makes u feel like its secure. so i placed my order and entered all my information. luckily b4 i placed the final order and enter my card infomation, i had a gut feeling that i should do a little research to see if there have been any problems with this site. so i did and viola! withing a few moments i found several complaints about the site, as mentioned in the posts above, poor quality, never receiving the item etc etc. The item was priced $51.00 plus free christmas shipping special! Thank you all for reporting these scammers and helping expose them and save the rest of us from falling into their scams. sooner or later the law will catch up with them. it doesn't take too long to find a complaint about a site if there is one. Do some RESEARCH!

DVDPLanet and DVDCollections seem to be one in the same, and like Dana I too have not received the product and it's been a month. I was also told that it ahd to be re-shipped because of the wrong address. My gurarateed arrival date has passed twice as well. I am also going to pursur legal actions.

I paid $59.99 on my credit card for supposedly 67 episodes of the Boris Karloff series Thriller. This was one of the Christmas presents I bought for my boyfriend, so now I'm scrambling to find it through Ebay because it's a very hard to find item and really wanted him to have it for Christmas.

Such a shame!

Forgot to mention that the site was DVDPlanet. org

It's been a month waiting for a $60 box set of "Wings". They have my money. All I have is an email saying that it was reshipped because it was sent to the wrong address. They gave a "guaranteed" arrival date, but that has passed (twice now). Even though they say on the website that there is tracking, there is none. It is a scam. Beware. Don't buy anything online with a debit card, use only credit cards. The law will eventually catch up with them, if I have anything to say about it. I will not let this go. Do not purchase anything from this company or any company without completely researching it first for scams.

Ordered on 10/01/07. Never received merchandise. All attempts to rectify the matter was met with a run around. I was given a shipping tracking number fro canadapost.ca to track ship and it was invalid. I went several times to their "chatroom" and talked with a Karen, Jen and Maria. Said it was shipped 30 Oct and tho their website said it would take 12 -14 days they changed it to 12-14 days from "shipping date" not order date. Also customer service phone numbers were futile. Just saying "no one was available". I'm out $127 and want a refund or at least get these people off the websit.

I guess, I too, have been scammed. I purchased a TV series (relunctantly) and my bank account was immediately charded 110.98. I received an email about a week later saying the item is backordered. I sent 3 emails asking how long it would be backordered to which I have received no reply. I cannot seem to get anyone at the number provided. I am writing the BBB and disputing with my bank (debit/credit card), but I'm sure I will not be refunded as I used my debit card. I DO NOT LIKE the fact that such a frudulent and irreputable company has such private information on me regarding my bank account. Please do not just voice a complaint here... voice your complaint with the BBB, too.

I placed an order for the dvd box set of 5 seasons of Ed back on 11/11/07 and have yet to receive the product. I've tried calling the customer service number and emailing for status and have gotten nowhere. THIS PLACE IS A SCAM! DO NOT BUY FROM THEM! They also charged me more than what I thought I was paying. My receipt was for $88.18 and they charged my credit card $95.32. I just finished filing a dispute with my credit card company.

I ordered the latest DVD of Los Panchos entitled "LOS ANOS DORADOS DEL TRIO LOS PANCHOS". Firstly, the contents are compilations from ancient movies in which Los Panchos appeared. The video is terrible, and the audio is also out of sync and out of tune. I would consider this the worst purchase which I have ever made.

Raul!