EarthLink / Windstream Services
Reviews and Complaints

I agree. I cancelled my peoplepc account in january and have cancelled two more times since then, and they're still billing my credit card. I called today to stop payment with the credit card company. Peoplepc sux and they're thieves.

I can not use express outlook with my new address as it keeps telling me I must use it thro peoplepc and I do not want that
Please do something about it
NOW111111111111

7D454

Beware. Do not pay your Earthlink service on an annual basis. If you cancel your account mid year, they will not refund the unused portion. The excuse is that it's a discounted rate. I don't see what that has to do with anything. I wonder how many people they have alienated permanently so they could pocket an extra eighty bucks or so from each.

An honest business would refund the unused portion. I find it very petty that they feel the need to keep that balance. You'd think they'd be embarrassed.

It used to be that dishonest companies could cheat many individuals, and none of them ever knew that they were part of a larger group- but with the internet, it will be harder and harder for them to get away with things like that. I see that there are many other complaints about Earthlink on various sites.

Thank you for running this forum. Making it all very public should help.

I called to set my dad up with internet service. They took the information and billed his credit card right away.

First they tried to just turn on the box from there office and that did not work so they told us they would send someone out to look at the line. We missed 2 days of work waiting 2 different times for them to come out. No one showed up and no phone call.

Finally I decided that they were not what I was looking for. This was 5 weeks after the first phone call, and trying to get through to them is next to impossible. "I am sorry, we are experiencing a high call volume. Call back later" click...

So I shut it off and my dad keeps getting money taken out of his credit card. First it was because we were over our trial time. That was one of the funnier ones. Yes we were, that is how long it took you guys. They then billed us 12.95 for the service. Then they kept telling us that they never received our equipment back. Thank god we saved the UPS tracking. But every week we still got a notice that they did not receive the box and they will be taking $150.00 out of our credit card.

Needless to say I am still calling every weekend. Going through the something, but with a different person. The outcome is always the same. " I am so sorry, we will straighten this out right away" I even have talked to supervisors that tell me this will be straighten out right away...but to no avail. If we did not save that UPS tracking they would of took $150 from us and there would of been nothing that we could of done.

We finally go Roadrunner. They set it up the next weekend and we have not one problem since.

I wish that someone would of warned me about EarthLink.

After receiving a call from Earthlink at the beginning of April for a home phone+ high speed internet service, I signed up. It's been almost a month, not only they haven't been able to switch me over to their service, but also now my phone service is cut, too, for the last two weeks. So, no phone service. I called 20-30 times, each time wasting hours on hold. I don't remember how many times I explained the situation, They outsourced their service to another foreign country, so it's either hard to understand what they say or they don't understand what I tell them.

I recommend NOT even cosnsidering earthlink. They have the WORST! customer service, as well as WORST technical team.

I was charged for a norton antivirus by eathlink on my bill me later account. I did not want the service and I never used it and eathlink said I used it for 2 months and charged me for it. I have had their service since 2001 and I already have norton antivirus and have to shut it off everytime I go on line as the programs do not work together. I have called several times to have the charges removed and one operator was going to remove them until she spoke to her superviser. I have changed my service and hope to prevent anyone else from being overcharged by them. How can we shut them down?

This company provides web hosting to a web site that disseminates hate speech all over the web. The site is: nuevorden.net

Please, do not enter!

That is against their own Terms. I have made three claims this month and they didn't answer me.

I'm tired to read hate speech on the Web. It's basic for the democracy the freedom of speech. However if each of us do not do anything to stop hate speech, we are going to become in an unjust society.

I hope that the company reconsider their position. There is something call "corporete responsability".

I have a business and have been down for 2 weeks with Earthlink. I have logged in over 20 hours and 7 tech 2 and 3 level service. Since they are renting lines from Bellsouth they try to blame the on and off connection on them. I have been disconnected and then have to repeat the same process again and again. Only 1 technician has actually called back. However, you can never move up to someone that has the authority to handle the call. They send all support overseas and these call centers just repeat the same thing over and over and don't listen to what the problem is about.

I have had to get a router that will allow for 2 internet services until I can find one that is reliable. If anyone knows of any way to get the word out more about how terrible the service is then please let me know. Here they are putting out all of these other services. Oh and by the way I have been a earthlink customer since 1997 when it was mindspring. Of course that hasn't made any difference. Oh, and by the way I was told I could pay 129.00 a month and be guaranteed 99.9% uptime. REALLY. Bellsouth cost for business is 1/2 the price and guess what you can have someone live come and help you!

MISLEADING! They offer to help you get a "professional" website up and running, built to "your specifications" and instead, they put together something that looks elementary at best, and do not even bother to follow the guidelines you laid out or even bother to make sure the information is correct! They even went as far as to put up a fraudulent "customer accolades" page with made up comments on it! And when I went back to them after this initial site was developed, per their request, with corrections that needed to be made, they showed me how I can change them! They published it with incorrect, incomplete, and fraudulent information and would not even unpublish it, let alone correct it! I had to take time (immediately) from my busy schedule to unpublish it to avoid embarrassment for our little company at a very important time for us. I feel completely ripped off! Know what you are getting yourself into here and don't expect much.

It was late June of this year 2007 that I signed up for Earthlink DSL. I was told the monthly service charge was $39.95 and that I would be able to use the equipment the company would ship to network all the computers in my home.
When the DSL modem arrived I found out I needed to get a router... no one bothered to ship it with the modem. I had to make another call to request the equipment and then wait a few more days for it to arrive. Once the router arrived it took four calls to tech support and FIVE HOURS to get the equipment to work (easy to set up the company said).

I finally was able to access my account today (more problems with that) and it has the date of service starting BEFORE I even called them for the service and then I am being charged not $39.95 a month but $99.95. I was told by customer support that to receive the $39.95 rate I would need to cancel my current plan and pay the cancellation fee of $149.95. I current have service that operates at 6.0 mps and the $39.95 service operates at 1.5 mps... but I did not sign up for ht e service at $99.95 a month. The company made the mistake, not me and now I am expected to pay for it. Suddenly that dial up service looks pretty good.

Watch out for this company!
RJ.

I subscribed June 13, 2007 to their high speed internet service. Due to circumstances, we later decided to move to a town 10 miles from here. I called earthlink to transfer the service and was told they do not have high speed internet in my new area. I asked to cancel my account and was told I would be charged the termination fee of $145. I said I thought it is unfair to charge that penalty fee when they do not have the same service available in the new location. Some one who said she is a supervisor told me that is earthlink's policy. I told her I was never informed of this when I signed up, and did not read in any of the information that the fee would be charged if the service could not be provided in the new location. She remained adamant, so I have to pay that fee. I went to their website and after scrolling down through many pages of legalese, found a few lines about terminating when moving - buried so far down that most people would not plow through it all - which earthlink likely knows. The legalese was designed to protect earthlink, not the consumer. I also had problems getting the proper tech help, and the speed was slow. I would not recommend earthhlink to anyone.

I pay a payment on bill for internet service. I pay on time every month, all of a sudden they are refusing to pay a bill of 32.85 cents to internet provider for no good reason, so i have to pay earthlink separately to avoid having my service stopped.

People beware!

i want to sing up for peoplepc.com for free

I signed up for a 30-day free trial of PeoplePC back in November. I had gotten points through a reward program for signing up. I never once even installed it on my computer. I have internet through my cable company.

So I canceled after 3 days. I was told that everything was canceled and I would no longer be billed. So 4 months go by and my credit card had been compromised and was canceled. A few days later I get a call from PeoplePc telling me that my monthly fee could not be processed. so I called them and they tell me that when I had never canceled their service. Apparently, I had been billed every month, unknowingly. I told them that I had canceled after only a few days during my free trial and that I wanted the account closed.

PeoplePC refused to close the account until I paid them the balance on the account due to my card being declined. I continued to explain to them that I have never even used their services and that I had been fraudulently billed for the past 4 months. So that call got me nowhere.

So every day, their billing department calls about 5 times a day to collect the balance on the account. I have spoken with 14 reps and 5 supervisors. All of which have claimed they could not help me. They claim that they cannot close an account that has a balance on it.

So the harassing calls keep coming every day. Eventually I had enough. I typed out a nice letter to the California State Attorney General. I made one last attempt and called them to rectify the issue. I got some Indian guy on the phone named Bob (yeah... ok). Bob connected me with a supervisor. I explained to the supervisor the situation and informed him that if the matter could not be addressed while I was on the phone that I would be mailing my letter out to the California State Attorney General in the morning. I then proceeded to read my letter to him to let him know that I wasn't just bs'ing. Amazingly enough, he was able to go right in and zero out the balance on the account and close it. So you would think that would be the end of it, right?

WRONG! Every day I am still getting at least 3-5 calls per day from their billing department. When I ask why they are calling, they start to say "There is a balance on your account of...um...zero dollars." I then proceed to tell them to stop calling me or I will file a harassment suit. I have spoken with several reps and several supervisors SINCE my account has been closed (again) and NOBODY can tell me why I am continuallt being called. So today again (at 8am) they are calling me again.

So I am writing this complaint to warn everyone to STAY AWAY from PeoplePC. It is a horrible company. I will be sending out my letter to the California State Attorney General's office later today, as well as filing a complaint with the BBB. Not that the BBB really does anything. If you have similar issues with PeoplePC, I recommend contacting the Attorney General in their state. If they receive enough complaints, they will go after them. The BBB really can't do much other than send them a letter telling them they have a complaint. So the BBB is pretty useless in my opinion.

I canceled my internet service with PeoplePC in January 2007. They gave me a free month in case I decide to continue with the service, and told that at the end of the free month the account will be closed. When I was looking through my bank statement in March 2007 I noticed PeoplePC is withdrawing $22.91 from my bank account. I've been trying to resolve this ever since. Apparently, my account has not been closed and they continue charging me for the service I no longer use.

i am also being charged for a service that i have canceled twice on the phone with differant representative of this company.for a few months they were not takeing any money out of my account, i thought the matter had been taken care of.Now it is may2008 and on the 5th day of this month they have withdrew 10.95 out of my account again.do we need to get a lawyer envolved in this matter or the better buisnes bureal.i cant afford to pay for a service that iam not recieveing and do not want just because this company is obviously desperate for money and feels like ripping of the consumers.

Complaints on "PeoplePC"
Read more complaints on this Company
PeoplePC
Posted: 2008-04-10 by James Mauro [send email]
Fraudulant Billing - Harassing Phone Calls

Complaint Rating:
Company information:
PeoplePC
P.O. Box 26909
San Francisco, California
United States
Phone: [protected]
www.peoplepc.com

I signed up for a 30-day free trial of PeoplePC back in November. I had gotten points through a reward program for signing up. I never once even installed it on my computer. I have internet through my cable company.

So I canceled after 3 days. I was told that everything was canceled and I would no longer be billed. So 4 months go by and my credit card had been compromised and was canceled. A few days later I get a call from PeoplePc telling me that my monthly fee could not be processed. so I called them and they tell me that when I had never canceled their service. Apparently, I had been billed every month, unknowingly. I told them that I had canceled after only a few days during my free trial and that I wanted the account closed.

PeoplePC refused to close the account until I paid them the balance on the account due to my card being declined. I continued to explain to them that I have never even used their services and that I had been fraudulently billed for the past 4 months. So that call got me nowhere.

So every day, their billing department calls about 5 times a day to collect the balance on the account. I have spoken with 14 reps and 5 supervisors. All of which have claimed they could not help me. They claim that they cannot close an account that has a balance on it.

So the harassing calls keep coming every day. Eventually I had enough. I typed out a nice letter to the California State Attorney General. I made one last attempt and called them to rectify the issue. I got some Indian guy on the phone named Bob (yeah... ok). Bob connected me with a supervisor. I explained to the supervisor the situation and informed him that if the matter could not be addressed while I was on the phone that I would be mailing my letter out to the California State Attorney General in the morning. I then proceeded to read my letter to him to let him know that I wasn't just bs'ing. Amazingly enough, he was able to go right in and zero out the balance on the account and close it. So you would think that would be the end of it, right?

WRONG! Every day I am still getting at least 3-5 calls per day from their billing department. When I ask why they are calling, they start to say "There is a balance on your account of...um...zero dollars." I then proceed to tell them to stop calling me or I will file a harassment suit. I have spoken with several reps and several supervisors SINCE my account has been closed (again) and NOBODY can tell me why I am continuallt being called. So today again (at 8am) they are calling me again.

So I am writing this complaint to warn everyone to STAY AWAY from PeoplePC. It is a horrible company. I will be sending out my letter to the California State Attorney General's office later today, as well as filing a complaint with the BBB. Not that the BBB really does anything. If you have similar issues with PeoplePC, I recommend contacting the Attorney General in their state. If they receive enough complaints, they will go after them. The BBB really can't do much other than send them a letter telling them they have a complaint. So the BBB is pretty useless in my opinion.

HAVING SIMILAR PROBLEM AFTER GETTING A DSL LINE. CALLED TO CANCEL...GIVEN A FREE MONTH IN CASE THE DSL DIDN'T WORK AND THIS WEEK MONEY STOLEN OUT OF MY CHECKING ACCOUNT. GET NO SATISFACTION, CAN' T UNDERSTAND LANGUAGE (SUPPOSED TO BE ENGLISH) HAVE FILED A COMPLAINT WITH THE FTC. MAYBE THEY CAN STRAIGHTEN THIS OUT

PeoplePc.com - I am being charged 10.95 a month for PeoplePc. Internet I do not have PeoplePc. Internet and I tried once before to get it disconnected and they are still charging me for it. What can I do about it. I have SouthernBell internet through my telephone company and I can use my internet and still get my phone calls PeoplePc. does not have this option so I called them and told them to please to disconnect and they are still billing me. I want it stopped. If I cannot get this resolved I will cancel my bank account and they won't be able to get anymore of my money for nothing.

This company is the worst that I have ever dealt with. My computer crashed and I no longer needed their service, but did that stop them from trying to keep me as a customer? When I tried to explain this to them they just kept saying that they could give me a free three months. They continued to take the charges out of my charge card and when I finally stopped my credit card, they sent my bill to a collection agency for $31.87! I then had to pay another $8.00 to the agency that called! They never sent me a bill, I stopped my credit card, that didn't stop them. They are horrible. I would not advise using this company at all.

I, ve just submitted my comment twice, above, Is nobody there?

I AGREE WITH ZEB.ABOVE, why can I not get peoplepc to drop me from their list?When I try to answer an advert to buy something for example, I am asked to put in mypassword.with peoplepc...I AM NOT WITH PEOPLEPC! Is anyone listening?Jim.Email;jim.cdee@cox.net

I need to get peoplepc.com to remove me from their mailing list! I've tried everything I can think of.When I try to send Emails etc; I am asked to put in my password and so on...I am not with Peoplepc.com.Can I find anyone to do this for me instead of having to speak to someone in India who makes promises and I am still in the same prediccerent?Jim.

I just canceled my service with PeoplePc, my complaint is that when I cancel service, I do not like being grilled over and over asking about staying on People PC when I have already made my decision to cancel. Another complaint is, please get someone that can speak very clear english in your departments at PeoplePC. Also, don't transfer people from one department to another and everytime a person gets transferred they have to wait and hear the annoying music. It is like starting all over everytime a person is transferred, with questions like, what is your name, what is your phone number, why are you cancelling, let me tell you about the alternatives. If I was happy with PeoplePC do you think I would be canceling it? HELLOOOOOOOO! My advice is if you want a really good service, don't get PeoplePc.

I do not like the email PREVIEW as I have to cancel the PREVIEW in order to bring up the email that I want to read. I just find this to be a nuscience. Can you cancel the PREVIEW? I would really appreciate it. Thanks. Fortunately I have not had any problems as listed on your Complaints Board above. I HAVE TYPED IN THE CONFIRMATION CODE THREE TIMES WITH NO RESULTS. WILL TRY ONE MORE TIME! What is going on?

I realize that commercials are revenue for you, but those ads that continuisly have movement are very distracting and annoying. I believe that you are compromising the quality of your service.

I signed up for a 30-day free trial of PeoplePC back in November. I had gotten points through a reward program for signing up. I never once even installed it on my computer. I have internet through my cable company.

So I canceled after 3 days. I was told that everything was canceled and I would no longer be billed. So 4 months go by and my credit card had been compromised and was canceled. A few days later I get a call from PeoplePc telling me that my monthly fee could not be processed. so I called them and they tell me that when I had never canceled their service. Apparently, I had been billed every month, unknowingly. I told them that I had canceled after only a few days during my free trial and that I wanted the account closed.

PeoplePC refused to close the account until I paid them the balance on the account due to my card being declined. I continued to explain to them that I have never even used their services and that I had been fraudulently billed for the past 4 months. So that call got me nowhere.

So every day, their billing department calls about 5 times a day to collect the balance on the account. I have spoken with 14 reps and 5 supervisors. All of which have claimed they could not help me. They claim that they cannot close an account that has a balance on it.

So the harassing calls keep coming every day. Eventually I had enough. I typed out a nice letter to the California State Attorney General. I made one last attempt and called them to rectify the issue. I got some Indian guy on the phone named Bob (yeah... ok). Bob connected me with a supervisor. I explained to the supervisor the situation and informed him that if the matter could not be addressed while I was on the phone that I would be mailing my letter out to the California State Attorney General in the morning. I then proceeded to read my letter to him to let him know that I wasn't just bs'ing. Amazingly enough, he was able to go right in and zero out the balance on the account and close it. So you would think that would be the end of it, right?

WRONG! Every day I am still getting at least 3-5 calls per day from their billing department. When I ask why they are calling, they start to say "There is a balance on your account of...um...zero dollars." I then proceed to tell them to stop calling me or I will file a harassment suit. I have spoken with several reps and several supervisors SINCE my account has been closed (again) and NOBODY can tell me why I am continuallt being called. So today again (at 8am) they are calling me again.

So I am writing this complaint to warn everyone to STAY AWAY from PeoplePC. It is a horrible company. I will be sending out my letter to the California State Attorney General's office later today, as well as filing a complaint with the BBB. Not that the BBB really does anything. If you have similar issues with PeoplePC, I recommend contacting the Attorney General in their state. If they receive enough complaints, they will go after them. The BBB really can't do much other than send them a letter telling them they have a complaint. So the BBB is pretty useless in my opinion.

In July of 2009, I pre-paid for a year's worth of email account service. In June of 2010, I received an email stating my service was coming due so I called and canceled my account because I no longer need the email account. On June 30, 2010, I received a phone call from People PC stating that I had a bill of $4.05 that I needed to pay. Come to find out, because I did not wait until my pre-paid service was expired, I was being charged for the month and they supposedly reimbursed for the service I didn't use. I checked my bank account and did not receive any reimbursement. They called me daily to harass me for the money but I refused to pay it. I even spoke to the manager about it but they insisted I owed the money. Finally, I pulled up my bank information and found the exact date I paid for my service then called them back. At that point they were claiming that my year subscription didn't start until July 28, 2009. I then calmly stated that they pulled my payment out on July 4, 2009 for the year subscription, then in June I received an email stating that my subscription was due which I then called to cancel because I no longer wanted it, and finally when I did call and cancel that I was not informed that I would be reimbursed for service I didn't use and that I would owe money for the month. Only when I came across as more informed with dates and such were they willing to remove the balance from my account. Hopefully, I don't have any more issues but I went ahead and reported them to the Federal Trade Commission. I suggest everybody do this so that the FTC receives enough complaints to take criminal action. It may not resolve your direct situation but it will help others down the line. Upon further research, I discovered that the FTC already has forced People PC to pay $100, 000 for the product delivery service (http://www.ftc.gov/opa/2002/08/peoplepc.shtm) so they are already familiar with this company's questionable business practices. Now it's our duty to continue informing the FTC about the scandalous business practices that People PC is still using. Who knows, they may force the company to close or something.

I'm out $37.07 because the brilliant people who run PeoplePC decided to keep charging my EXPIRED credit card for 4 months rather than canceling my account after it didn't go through the first time. THEN, to make matters worse, I did not receive any letters or anything from PeoplePC saying that I had an outstanding balance, instead it was turned over to a collections agency! WHAT?! Come on, first you're dumb enough to charge an expired card 4 months, then when YOU fail to inform me I have a balace (again, because of your own stupidity) you turn me over to a collections agency?! I was furious! Then the lady I talked to on the phone kept saying "didn't you read the agreement?" UGH! I was so disguested. At least I got out of her that my account was now canceled and I won't be getting any more charges. What a joke! Could they not tell that there was NO activity on my account. What company allows your account to stay open after the charges do not go through? Oh, yeah... PeoplePC does just so they can make money off of you. NEVER NEVER NEVER use PeoplePC!

I signed up for a 30-day free trial of PeoplePC back in November. I had gotten points through a reward program for signing up. I never once even installed it on my computer. I have internet through my cable company.

So I canceled after 3 days. I was told that everything was canceled and I would no longer be billed. So 4 months go by and my credit card had been compromised and was canceled. A few days later I get a call from PeoplePc telling me that my monthly fee could not be processed. so I called them and they tell me that when I had never canceled their service. Apparently, I had been billed every month, unknowingly. I told them that I had canceled after only a few days during my free trial and that I wanted the account closed.

PeoplePC refused to close the account until I paid them the balance on the account due to my card being declined. I continued to explain to them that I have never even used their services and that I had been fraudulently billed for the past 4 months. So that call got me nowhere.

So every day, their billing department calls about 5 times a day to collect the balance on the account. I have spoken with 14 reps and 5 supervisors. All of which have claimed they could not help me. They claim that they cannot close an account that has a balance on it.

So the harassing calls keep coming every day. Eventually I had enough. I typed out a nice letter to the California State Attorney General. I made one last attempt and called them to rectify the issue. I got some Indian guy on the phone named Bob (yeah... ok). Bob connected me with a supervisor. I explained to the supervisor the situation and informed him that if the matter could not be addressed while I was on the phone that I would be mailing my letter out to the California State Attorney General in the morning. I then proceeded to read my letter to him to let him know that I wasn't just bs'ing. Amazingly enough, he was able to go right in and zero out the balance on the account and close it. So you would think that would be the end of it, right?

WRONG! Every day I am still getting at least 3-5 calls per day from their billing department. When I ask why they are calling, they start to say "There is a balance on your account of...um...zero dollars." I then proceed to tell them to stop calling me or I will file a harassment suit. I have spoken with several reps and several supervisors SINCE my account has been closed (again) and NOBODY can tell me why I am continuallt being called. So today again (at 8am) they are calling me again.

So I am writing this complaint to warn everyone to STAY AWAY from PeoplePC. It is a horrible company. I will be sending out my letter to the California State Attorney General's office later today, as well as filing a complaint with the BBB. Not that the BBB really does anything. If you have similar issues with PeoplePC, I recommend contacting the Attorney General in their state. If they receive enough complaints, they will go after them. The BBB really can't do much other than send them a letter telling them they have a complaint. So the BBB is pretty useless in my opinion.

I've cancelled my service 5 times in a row now! I just got off the phone with a rep, in between trying to make convesation about their sevice. I told him that I am so darn pissed off right now that I just needed him to sit in silence until the refund processed to keep me from saying anything bad to him. Now I'm out $80.00 from my account. I need to change my bank information in order for them to stop this crap. What an inconvenience, I shouldn't have to do this!

I had service with my local ISP for several years, then they went under and sold everything to People PC, including all of the servers and equipment. So, I had no choice but to accept them as my new ISP. I was only with them for a couple of months, and what I've read about the other complaints are true; They don't want you to go as a customer, and they're willing to resort to hard selling, bribery, guilt tripping, and other trickery to keep you.

I was offered everything from 3 free months to a $3.95 deal to keep my email address, with NO service at all.

Umm, yeah. So, the key is to ask the correct questions, and make the correct statements.

Ask them- "Will I still have to call back at the end of my retention inspired free trial period?"

State to the person on the phone- "I do not wish to do any more business with People PC or any of it's affiliates anymore, ever again. DO NOT charge my card anymore".

I can't say it will work everyone, but it worked for me, so far. I'm keeping my fingers crossed, but not holding my breath.

It's shameful to rip off old disabled women, we don't deserve it.

I signed up in February to use Earthlink dial-up service, and I was promised a six month promo monthly fee of $9.95. I use the service to provide an internet test to some students I tutor, and I used it twice in February and again twice in May. I paid the $9.95 fee on time every month. But Earthlink started sending me bills for $11.95, charging me a dollar for mailing their bill, and another dollar for not signing up for payment on the internet. I sent them a letter saying I did not owe them the two extra dollar additional monthly charge because I did not not want to pay my bill on the internet, and if they chose to bill me by mail, it was their choice. I also contacted them on their website and let them know that I was promised a promo rate of $9.95 a month. On those calls I was again assured that I did have that rate and they understood that I did not choose to pay on the internet and that I had no intention of paying them $1 to bill me every month. I quit Earthlink on May 26, and I paid them for the time that month I had used their service, from the 5/17 to 5/26. They have now referred a bill for $11.66 to a collection agency. Can anyone tell me how spread this complaint against Earthlink. I will never use their service again, and will tell others not to use their service.

Complaints on "PeoplePC"
Read more complaints on this Company
PeoplePC
Posted: 2008-04-10 by James Mauro [send email]
Fraudulant Billing - Harassing Phone Calls

Complaint Rating:
Company information:
PeoplePC
P.O. Box 26909
San Francisco, California
United States
Phone: [protected]
www.peoplepc.com

I signed up for a 30-day free trial of PeoplePC back in November. I had gotten points through a reward program for signing up. I never once even installed it on my computer. I have internet through my cable company.

So I canceled after 3 days. I was told that everything was canceled and I would no longer be billed. So 4 months go by and my credit card had been compromised and was canceled. A few days later I get a call from PeoplePc telling me that my monthly fee could not be processed. so I called them and they tell me that when I had never canceled their service. Apparently, I had been billed every month, unknowingly. I told them that I had canceled after only a few days during my free trial and that I wanted the account closed.

PeoplePC refused to close the account until I paid them the balance on the account due to my card being declined. I continued to explain to them that I have never even used their services and that I had been fraudulently billed for the past 4 months. So that call got me nowhere.

So every day, their billing department calls about 5 times a day to collect the balance on the account. I have spoken with 14 reps and 5 supervisors. All of which have claimed they could not help me. They claim that they cannot close an account that has a balance on it.

So the harassing calls keep coming every day. Eventually I had enough. I typed out a nice letter to the California State Attorney General. I made one last attempt and called them to rectify the issue. I got some Indian guy on the phone named Bob (yeah... ok). Bob connected me with a supervisor. I explained to the supervisor the situation and informed him that if the matter could not be addressed while I was on the phone that I would be mailing my letter out to the California State Attorney General in the morning. I then proceeded to read my letter to him to let him know that I wasn't just bs'ing. Amazingly enough, he was able to go right in and zero out the balance on the account and close it. So you would think that would be the end of it, right?

WRONG! Every day I am still getting at least 3-5 calls per day from their billing department. When I ask why they are calling, they start to say "There is a balance on your account of...um...zero dollars." I then proceed to tell them to stop calling me or I will file a harassment suit. I have spoken with several reps and several supervisors SINCE my account has been closed (again) and NOBODY can tell me why I am continuallt being called. So today again (at 8am) they are calling me again.

So I am writing this complaint to warn everyone to STAY AWAY from PeoplePC. It is a horrible company. I will be sending out my letter to the California State Attorney General's office later today, as well as filing a complaint with the BBB. Not that the BBB really does anything. If you have similar issues with PeoplePC, I recommend contacting the Attorney General in their state. If they receive enough complaints, they will go after them. The BBB really can't do much other than send them a letter telling them they have a complaint. So the BBB is pretty useless in my opinion.

I too have been trying to cancel an account with MINI REPORTS SERVICES and I have not been successful. This people are taking advantage of everyone. They should have the option to cancel online, the sameway we can sign up for the service. Trying to contact someone or get any results form this company is almost impossible. I had to call my bank to get a phone number for this company because they don't even have the phone number on the statement like any other company will do. Again they are ripping up people. Who needs to pay so much to check their credit report, $9.95 a month it's a lot of money for some people. Same on you Mini credit report services.

Unbelievable! All of this nightmarish stories absolutely echo mine. I've had no dialtone for eight days. During that time I've had SEVEN on LiveChats with Earthlink reps, FOUR phone conversations (including two 90-minute conversations with so-called "Level 3 Technicians" who ultimately told me they were "escalating" my case and that a "Server Level Technician" would be calling me to finally fix the problem. Of course, that call never came. And when I called back, I essentially had to start from scratch, explaining everything from point A after having already invested several hours in going over my case with all of those different reps (some with more heavily-accented English than others). This is an evil company. Run from Earthlink as fast as possible.

This is just an update info from my previous complaint about EARTHLINK BILLING. We did terminate our contract before OCT 2007 and we knew we were charged for the FEE of $ 145. We received their first bill including our past due and termination fee. Since I do not agree with their charging, I wrote to them within the 30 day dispute period. After 30 days, I finally received my reply regarding the dispute from this CCA collection agency. Obviously, my account was directly sent to collection agency at once and it's up to me then how to pay for all the charges. The first and only thing I did was to report to BBB of Atlanta, Georgia. I did explain all what happened regarding their misleading advertisement of 500 minutes of free local and long distance services and their billing charges for toll-free numbers; including their unsatisfactory service overall. Furthermore, I did keep a print out of my CALL ACTIVITY as a proof of the billing discrepancies. I am so glad BBB helped me out solved my problem. I am now clear from their collection charges for good.

As I am writing this, I am on hold with yet another tech in India. I am not against Indians, I'm angry that I can not get my land line problem resolved. I can call out, can't receive.
I have been on the phone a total of 10 hours in the past3 days. I have followed the directions given.Unplug this and that, give me your password and I will try and fix it there
in True voice and then. the control panel and...etc. etc...etc.
I have spoken to at least 10 people, all said they would help .
I have been diconnected at least 5 times. It takes a long time to convince them to pass me to their supervisor, and it doesn't matter anyway, as I only get humg up on yet again.
I have been promised for the past three days that the problem would be resolved, and still nothing... not even the return call they promised.
In short, I am losing it. They are utterly inept. DO NOT USE THIS COMPANY!

I'm having the same issue as the OP. I'm in the process of switching to TruVoice, after having traditional carriers for decades. Earthlink switched off my other service on the same day that they shipped my equipment via ground UPS, which will leave me without phone service for over a week. I spent over an hour yesterday on the phone with their "customer service" trying to get it straightened out. I spoke to over half the population of India.

Their "solution" was for me to pay expedited shipping to get the equipment faster. I told them that was a non-starter and got switched around to a slew of different supervisors. I was supposed to get a call back confirming that they would ship the equipment overnight at their expense, but the call hasn't come.

I'm beginning to see that I made a huge mistake. I should have just kept sucking it up with Verizon.

I agree totally with these comments about Earthlink True Voice. If you are considering it - BEWARE! The modem never worked. I was on the phone (my cell phone!) for 4 hours, being transferred everywhere and then back again with nothing every being resolved. In the meantime, I had no phone service... for days. They then wanted to charge me for shipping a modem that never worked. Their tech support is a joke! All this took place in August and I'm still going round and round with them - one person tells me I won't be billed, then I am billed, the next person tells me I will be billed and so it goes - no clear information, no call backs... no nothing! My advice, run, don't walk, away from this company!

Earthlink plays a game. The game is, that after repeated failed attempts to resolve any of their outrageously fractured service and billing issues, the average schmo gives-up, and forks over the money. How much is it worth to you to spend HOURS on the phone, and get ZERO results ? The numbers game stacks in their favor. People give-up, they don't call back, and go on living with inferior, predatory service and product. Try to get on to their "Latest Call Activity" page to monitor your billing, and stay within the "500 minutes per month" limit, and you will see: "We're sorry, but call activity is currently unavailable. Please try again in a few minutes " -Minutes ! ...Mine didn't work or THREE and a HALF months. Why ? -go figure. My earthlink phone bill was more than I paid for the local land-line carrier that I switched to earthlink from. It's RIGGED. This is like a carnival game for suckers. -And the phone sounded like everybody was under water, talking through a ribbed garden hose, going into an echo chamber. WHEN IT WORKED AT ALL. I'm not out in the boonies, either. I live Downtown Seattle...there are T1 lines in the streets. Earthlink has gone down in flames. I was a customer since November of 2002, they were great then... I had the VOIP ( phone ) for three and a half months. ( 'till september 14th, 2007 ) Stay away from this company, tell your friends to stay away; -Unless you have nothing but time, patience, money to waste, and a Hindi translator. -gmail, WAY better e-mail platform...

They completely suck. I canceled my service last month and they refuse to disconnect it. Over and over, I'm stil getting emails from them with my voice mail messages.

They are a piece of ###.

I have pretty much similar situation with Earthlink's DSL and Basic Home Service when I started it last October 2006. I have been experiencing a lot of disconnection issues with our DSL service time to time. I have to re-configure their steps to be connected and the usual power down of all the system. However, it got worst starting last month that their database regarding one 877# was given me a charge of $.04/minute for the first time after so many months of staying with them; this bill we never go beyond our 500 minutes of local and long distance calls. We were given credit then. This month again, it gave me another freaking $ 130 in addition to my monthly bill of $ 55 (incl taxes, fees) because of the 800# and 877# minutes phone card usage plus inconsistent charging of local/long distance calls with less than 500 minutes the whole month. By the way, they do bill a month in advance.

We tried to contact this issue since last week (July 27, 2007) and even on July 31, 2007 and spoke with JACOB (billing manager) and OMAR for those two calls. Both of them said they would call back to give us explanations of why our call activity has so much discrepancies with the charges.

We are definitely stuck with their service until Oct 2007. However, up to this point, no solution to our attempt to settle our final transaction with Earthlink, and we are willing to pay the termination fee. Please DO NOT get their service. It's really hard to communicate with their support group from INDIA and PHILIPPINES. Every service they offer is being handled by different department. No other USA location that handles their billing.

I have been charged for services that i do not have. This acct. has been closed since Dec.2017. I have been charged over draft fees from my bank many times because of this problem. I want it fixed TODAY. I will be seeking professional help with this problem. THIS DON'T MAKE SINCE a large company like this ripping people off.

call this phone [protected] this is the better bussiness mybe the can help

We cancelled People pc and went to high speed several months ago
I am still being billed $1.95 monthly.
Would appreciate it if you would stop billing my visa for this amount, There is no reason for it.
Reference #24692168259000565445448
Thank you
Bonnie Zanghi

Came to a tenative agreement of the overcharges..On my acct. But the acct has been cloned & taken over. I still need money back from over charges for over 2 yrs. There is still a hacker that is into my peoplepc. Acct. This is fed offence and i will not pay new lowhered pay. Until my money credited . I have enough in there for yrs. Of payments.

While I do not have the same exact situation that you are describing, I can say that in my opinion, Earthlink has been the absolute WORST ISP in the history of the web. I work in the software industry, and can tell you that Earthlink is a corporation that systematically provides horrible service and has VERY SHADY billing practices.

Even IF you were happy with Earthlink - they pull all kinds of scams and rip-offs to steal as much money as possible from each and every customer. The money you reportedly "save" by using their poor quality and unreliable service is more than lost when you factor in the down-time and numerous excessive charges they make.

Hidden Charges:

We moved to a new home, very close to our old one - all we wanted was to transfer our Earthlink account to the new number. Earthlink stated that this would require a ONE HUNDRED AND FIFTY dollar TRANSFER FEE. That is 150.00 dollars to go into the account and enter a new telephone number.

We fought tooth and nail against this treatment, and finally got a compromise where we STILL HAD TO PAY for the transfer. Ridiculous.

Unreliable Service:

Earthlink service goes down more than any other service we had ever used. As I stated before, I work in the software industry, and by no means a novice when it comes to configuring my home systems for internet access. That being said, if you ever call Earthlink for some Tech Support, you will be put on the phone with an individual who seemingly has no experience with the actual software or hardware itself, and is simply reading from some kind of a checklist in front of them.

THEY CHARGE YOU FOR THIS TECH SUPPORT BY THE MINUTE. While this may seem reasonable, the part that isn't is the fact that they try to keep you on the phone as long as possible, and try to spend time asking questions that you know have nothing to do with the problems. So for example, when I call Tech Support, they go through all of the most basic items, VERY SLOWLY, while I know for a fact that everything is set up properly. I start out by telling the Tech everything I have done - BEFORE they can ask any questions. At the end of a very long and costly conversation, they confirm that the problem was on their end, and STILL try to bill us for the call! Outrageous.

"Transfer Fee" to Cancel and Account?

Another weasel tactic they use is to charge a "transfer fee" in addition to the "Cancellation Fee" described in the contract. They will state that this is in the contract even if it is not - most people dont keep copies of these contracts on file to dispute these claims.

Do not accept this kind of treatment from Earthlink. They have settled in numerous cases alleging fraud and misconduct. We warned Earthlink that if they attempt to bill us for their fraudulent claims, we will file suit, and speak to local media outlets (such as newspapers and tv news consumer groups) about these outrageous and unacceptable business practices.