East Coast TVs review: Lying to Customer 15

I received my order as planned; I did not have to purchase a warranty or wall mount, although they tried to sell me both. They are cheap because they ship from a warehouse and because they sell warranties. But I mean, hey, Best Buy tries to sell warranties, too. Once I was literally yelled at by an employee trying to sell me a warranty at Best Buy. But I go back because it's an awesome store! Well, I go back because I can see the product that I'm about to buy online from home...haha. Anyway, east coast tvs worked for me, and many others who've commented online.

This guy has posted this same crap on EVERY board. One unhappy camper can create a lot of peoblems for people, and from my experience, a lot of times it's that unhappy camper who created the problem. I bought a 50" plasma from this company 18 months ago and it was a great, pleasant, uneventful transaction. They delivered, opened the box, plugged it in and only after my approval did they run my credit card. I'd absolutely recommend them.

Do not buy the "EXPRESS" shipping from East Coast TV, Your TV will take 2 weeks (or less) to arrive regardless of the extra $100 you pay.

East Coast TV's website mysteriously omits the time "Express Shipping" will take. When I asked customer service (the first time) I was told express was 1 week (delivered), 2 weeks without. The next time I was told 1.5 weeks plus 2 days processing for express (2 weeks), 2.5 weeks plus 2 days (3 weeks) processing without. From reviewing delivery times posted on other sites with and without "Express Delivery" there appears to be no difference in delivery times whatsoever. It's shame because without the shipping trickery I would have recommended them. Now I wished I'd paid the $100 extra and pick up the TV from Best Buy.

Also, don't let them "give you a favor" and upsell you on the gold plated HDMI cable + "white glove" service for $140whatever dollars. Gold plated HDMI cable have no more throughput that coat hangers and is another blatant ripoff. (http://consumerist.com/2008/03/do-coat-hangers-sound-as-good-monster-cables.html)

Order was for 2 sets of 3d glasses (2 boxes of 2) they shipped one box. I meailed them upon receipt and never got a response. I called them twice and both times they recognize their oversight and commit to ship the items out immediately. The items are never shipped. Service is unacceptable. They are a scam.

I ordered Samsung 55" Samsung 55" Series 7 LED HDTV - w white glove expedited. I called after a week to see when to expect TV. It was Shavuot so they were closed on a Weds, Fri afternoon, Sat and Sun. On Monday, I was told it had arrived in northern FL. I tried to find out about specific delivery day from shipper in So FL. They said the TV was never sent and then that it was returned to NY from the N FL terminal mistakenly. I finally got someone on phone who tried to placate me by offereing to give free shipping but didnt know when I'd get it so I declined. It's now 3 wks later and no refund and are giving run around about waiting to get TV back in warehouse. I just called Am Ex and put an a no pay and I am going to go further if the manager Scott doesnt call back today and show proof of refund.

I am going through exactly the same thing as the first post. They are giving me the run around because I declined the extended warranty. I email several times to manager and sales rep with no responses back. Their phone mail comes back as full and they have not picked up every time I called after I declined the extended warranty.
It is 8 days later and still no status from them. Online the order status says processing.

Just got a call that my order was cancelled. They said it was back ordered and the site mentioned it. It didn't. I went back on the site after the call. It still shows as available. They have great prices on things they won't sell.If you order from them and have my experience please let everyone know

This place is a sham. OMG. You wont beleive what he did to me. I am reporting them to BBB and state of NJ. They lie on their website. I placed the order, he called me 5 times to up sale me. I said no. Then he billed my credit card for $500.00 more. The 2% on the website you dont get off. What a sham. It lets you add it to the cart even if you use credit card. If it was not valid them why have it add to my credit card. He called and wanted a check or cash, yeah right, are you crazy? So he can not claim this on taxes. What a lier. Bad business people. They are total scammers that I am blogging them. He is a smooth fast talking scammer. I am filing a complaint with my credit card.

same experience they shipped me a large flat screen tv it had tiny stress cracks all over the screen i paid for the so called white glove treatment [what a joke} i paid also for shipping insurance, when a company locally came out to hook my surround system up they noticed the stress cracks on the screen called the company and they said it was the shippers fault not them pretty much told me too bad i was out of luck, when i signed the delivery sheet i checked the box that said i didnt see it turned on which i didnt also the tv would stay on 30 seconds or so and power down, they shiop me a bad tv and i eat it? this place is a joke but nothing from them ever total con artist hope samsung stops them from selling there products, i did report them fro selling lower then you were required to do.

Same thing just happened to me. I bought a $1700 grill on their website; got a phone call a few minutes later trying to get me to purchase several things (shipping insurance, white-glove delivery, accessories). I declined them all. I was then told that I was outside their shipping region, so they would upgrade me to white-glove for free.

8 days go by, and my order is still processing on their site. I give them a call, they tell me it's been shipped, but they will call me back first thing the next morning with shipping details. No call, so I call them back on day 10. Again, I was told it's been shipped, and they will contact the shipper and figure out what is going on and call me back. No call. Call them again on day 11, was told the same thing, except I get them to say they will call back in 15 minutes. When they finally call back, I'm told that it's sitting on a shipping dock, damaged beyond repair. And, they don't have any more units in stock.

1 hour later, my wife calls and asks about the unit, and lo and behold, they have several available and ready to go. It's fairly obvious what's going on - if you don't purchase enough extras from them to make up for the cheap prices, they string you along until they can pull out the damaged in transit story.

Moral of the story, these guys are dishonest - they lure you in with cheap prices and then try to sell you extras. I'll gladly pay Amazon an extra $100 to be treated honestly.

Well I ordered a 60" LED TV from eastcoasttv online and they tried to rip me off from the gate! But in their defence I did place my order and use a coupon code I was not supposed to use. That took a whole $25.17 off my purchase wow I'm soooo sorry lol. I placed my order in February and a week later I noticed that my order was still pending so I called eastcoasttv and was informed about my mistake with the coupon code I immediately apologized for my oversight in using the code and asked if he could just take it off. He agreed and gave me my new grand total it was over a hundred dollars more and he said he would throw in white glove service for free lol so I got upset with him and told him I would only pay the extra $25.17 he agreed but it's the 10th of March and I ordered it around the 10th of February and I still don't know when I will receive my TV lol but it's cool because I already own a 60" HDTV Shhhhh! don't tell eastcoasttv but I could give a damn how long it takes to get here as long as I get what I ordered exactly eastcoasttv will do for now lol

Yes they are crooks. Don't know how they are allowed to continue this approach to business. Offered services that don't exist, and expedited my foot. And then when we called to complain, got the thug boss, Tony, tht only speaks in "yell". He has no volume control. Very unprofessional. Not impressed. Would not recommend to anyone. Bought Samsung 65" tv, got the bait and switch call, and it escalated from there. Never, never, again. How many complaints am I reading about the same White Glove Treatment Promise... What a scam...how many times do they get to do this? Hello NJ, what is wrong with your government, tht EC is not shut down. Crooks, straight up!

Well, so far same experience as above. Ordered the new 65" Samsung UN65HU8700FXZA Ultra High Def TV. Received confirmation e-mail along with the confirmation of a free TV wall mount. Had a call and email to confirm my order and was told I had ordered a TV with a 'panel' from another manufacturer and I should upgrade to the Samsung panel. Also needed White Glove delivery... I agreed and had 2nd thoughts and luckily my debit card had a mismatched address issue so they couldn't process the new up-charged order. Decided if they want to play, I'll play so contacted my attorney, confirmed the product was in stock by them which is required to be illegal and constitute fraud if they continue the bait and switch, emailed them with the screen shot of their page offering brand new all samsung accessories, 1 year warranty..., a copy of the e-mail order confirmation with the 7-10 day quoted delivery time, the free wall mount and the TV with the exact same model number as the 2nd attempted sale with the upcharge for the Samsung panel. I'll wait until the quoted time and then proceed with a fraud lawsuit which when it's proven, will cost them 3 times the price of the TV. I let them know the plan and listed my Attorney's address and number who just so happens to be my father so I'm not so worried about my legal fees. Now the ball is in their court. I'll update when they respond, ship, or attempt to cancel with an excuse. Record, record, record and the payoff could pay for the 100 inch model if they want to play the game.

I was aware of this issue before I ordered. I actually wanted to see how they react. I did cancel the order when they called and asked if I was aware that the tv I ordered had an "au" screen and wanted me to buy the regular tv for the upgraded price.

I wrote to Samsung directly and asked. They said they stand by their products. But, they recommended that consumers buy from "authorized" Samsung resellers. For the record, East Coast TVs is NOT an authorized Samsung reseller - http://www.samsung.com/us/peaceofmind/authorized_resellers.html

Stay away.

They are horriable and do not order from them all scams