Easyspace’s earns a 1.0-star rating from 3 reviews, showing that the majority of web hosting clients are dissatisfied with hosting services.
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Domain hosting/ renewal
Hi I have a domain with you eidermere.com it has been used for many years & was on an auto renewal. The existing renewal expires on 9th April 2024. I signed in to cancel the auto renewal to realise that the next 5year renewal had already been charged to my credit car, nearly a month before it expires. I have been speaking with customer services, but...
Read full review of EasyspaceWeb hosting service
I have had the most horrific and stressful experience with this group company. I signed up to a cPanel Managed Hosting package with HostingUK (a part of EasySpace Ltd which is a part of the iomart group company) and they offer a “30 Day Money Back Guarantee” which excludes packages from the “Dedicated Services” and “VPS” tabs which is fine, my package was from the “cPanel Hosting” tab.
Their team were unable to assist me with the data transfer from my old host and a 3rd party I paid also said data loss was inevitable - nobody could help me move 25Gb of critical data. So I exercised my right to the 30 Day Money Back Guarantee and asked to cancel my services as I had no alternative but to stay with my current host.
These guys ignored my cancellation email and continued to charge me.. when I pulled them up on this, the advisor (Peter J.) told me he didn’t get any email from me, so I forwarded it to him and he said oh well he would have to pass it to accounts and let them decide in a few days - I heard nothing back from these guys after that.. not that I was surprised.
The following month I got another invoice from them and noticed more debits from my account.. when I contacted them again, Peter changed his tune and was oblivious to any cancellation request and said I will continue to be charged. It’s not even a direct debit that I can cancel, they kept my card details on file and will continue to charge me each month.
When i claimed a chargeback with my bank they threatened court action and said regardless of whether I use their services or NOT… they expect me to pay for the FULL TWO YEARS of service even though I cannot use it.
I have tried countless times to reason with them, offered them to keep what they’ve taken and just cancel my service and so fourth but they’ve come back with no settlement, no solution, nothing.. quite bluntly pay up or expect court action.
I would not recommend this company to my worst enemy.. there are so many genuinely good hosting companies out there that I have spoken to before, I’ve been in the industry for 15 years now and this is the FIRST COMPANY I have ever found to act in such way and hold someone to such a contract.
Worst company I have ever dealt with in my life… AVOID THESE GUYS LIKE THE PLAGUE!
Hosting
Easyspace have basically stolen my money. After a shoddy service and constant issues with my Dedicated server (first the motherboard failed then the hard drive completely died) I was forced to move all my clients elsewhere. I set the hosting auto renew off so the service would lapse. They turned it back on and charged my credit card £850, 30 days before my actual hosting was due for renew. They refused to refund it even though I wasn't using the hosting and didn't want it. The customer service is appalling - they have cost me my business and taken money for something I don't want and don't use. Do not use this company.
I have had the most horrific and stressful experience with this group company. I signed up to a cPanel Managed Hosting package with HostingUK (a part of EasySpace Ltd) and they offer a “30 Day Money Back Guarantee” which excludes packages from the “Dedicated Services” and “VPS” tabs which is fine, my package was from the “cPanel Hosting” tab.
Their team were unable to assist me with the data transfer from my old host and a 3rd party I paid also said data loss was inevitable - nobody could help me move 25Gb of critical data. So I exercised my right to the 30 Day Money Back Guarantee and asked to cancel my services as I had no alternative but to stay with my current host.
These guys ignored my cancellation email and continued to charge me.. when I pulled them up on this, the advisor (Peter J.) told me he didn’t get any email from me, so I forwarded it to him and he said oh well he would have to pass it to accounts and let them decide in a few days - I heard nothing back from these guys after that.. not that I was surprised.
The following month I got another invoice from them and noticed more debits from my account.. when I contacted them again, Peter changed his tune and was oblivious to any cancellation request and said I will continue to be charged. It’s not even a direct debit that I can cancel, they kept my card details on file and will continue to charge me each month.
When i claimed a chargeback with my bank they threatened court action and said regardless of whether I use their services or NOT… they expect me to pay for the FULL TWO YEARS of service even though I cannot use it.
I have tried countless times to reason with them, offered them to keep what they’ve taken and just cancel my service and so fourth but they’ve come back with no settlement, no solution, nothing.. quite bluntly pay up or expect court action.
I would not recommend this company to my worst enemy.. there are so many genuinely good hosting companies out there that I have spoken to before, I’ve been in the industry for 15 years now and this is the FIRST COMPANY I have ever found to act in such way and hold someone to such a contract.
Worst company I have ever dealt with in my life… AVOID THESE GUYS LIKE THE PLAGUE!
Is Easyspace Legit?
Easyspace earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Easyspace. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for easyspace.com can be seen as a positive aspect for Easyspace as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Easyspace's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Easyspace.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Easyspace.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Easyspace have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Easyspace and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Easyspace protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Easyspace Reviews 0
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Overview of Easyspace complaint handling
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Easyspace Contacts
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Easyspace phone numbers+44 370 755 5088+44 370 755 5088Click up if you have successfully reached Easyspace by calling +44 370 755 5088 phone number 0 0 users reported that they have successfully reached Easyspace by calling +44 370 755 5088 phone number Click down if you have unsuccessfully reached Easyspace by calling +44 370 755 5088 phone number 0 0 users reported that they have UNsuccessfully reached Easyspace by calling +44 370 755 5088 phone number+44 370 050 2523+44 370 050 2523Click up if you have successfully reached Easyspace by calling +44 370 050 2523 phone number 0 0 users reported that they have successfully reached Easyspace by calling +44 370 050 2523 phone number Click down if you have unsuccessfully reached Easyspace by calling +44 370 050 2523 phone number 0 0 users reported that they have UNsuccessfully reached Easyspace by calling +44 370 050 2523 phone numberAbuse Complaints
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Easyspace emailshostmaster@easyspace.com100%Confidence score: 100%Supportabuse@easyspace.com97%Confidence score: 97%customerescalations@easyspace.com90%Confidence score: 90%support
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Easyspace addressLister Pavilion Kelvin Campus West of Scotland Science Park, Glasgow, Scotland, Strathclyde, G200SP, United Kingdom
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Easyspace social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Easyspace company
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