ebtEDGE
Reviews and Complaints

I was reading the reviews and wasn’t very hopeful to say the least. There was also one review I noticed that said this was a “fake app” but I did some research and went to the actual website and found the link to this app there. So it is indeed a real EBT app, however, if you’re having issues with the app (and here’s a thought) this may sound a bit crazy but… use the mf website. It’s what I’ve used the entire time. Never saw a use in downloading yet another app on my phone. So, having issues? Delete this and go online. Save yourself the headache and unneeded angry reviews. We get it. It’s broke. We don’t need to see it over and over. Have another wonderful day. ✌

They couldn’t have made the app worse if they tried. I opted to delete the app and go through the totally frustrating process of calling the number on my EBT card to get my balance. It’s very frustrating, but not nearly as bad as this useless app. It’s literally useless. Often just won’t work. It’s the only app I’ve ever downloaded that CRASHES my phone. Billions of dollars of Apple development have gone into preventing that happening, and this app is so bad it has managed to still break my phone. Worthless. Whoever is in charge of development should be ashamed. This affects an important aspect of many peoples lives. Many people who are already struggling. Shame on you.

The app recently updated. I am used to putting in the card number and the pin. Now it asks that I make a username & create a password. So I did. It told me to login after notifying me that I successfully registered. Right after, I wasn’t allowed in. It said “invalid password”. Then I got locked out of my account. I tried the “forgot password” option which lead to 3 random security questions I didn’t have answers to bc I was never asked to answer any security questions when registering. So now, I’m locked out & have no way in. This needs fixed and FAST. I called several numbers for assistance and no one could help me. I even checked the website and it didn’t help me. This is awful!

This is got to be the most detrimental worst app I’ve ever downloaded on my phone I used to think that it was a good app because I had my food stamp balance and also how much was put on every month, Well I needed a statement today so I can get my rent paid for and low and behold the app is not working I cannot get into my account I could not to get any information at all dead this app is like about as worthless as a paperweight I still have yet to be able to get in my account to view my benefits or statement I had to call the DHS and have them email me a statement this app is useless and not worth having why would you want an app that lets you down when you need it the most?!?!? you wouldn’t!

Okay I was having a hard time figuring out how to actually change my pin and see my benefits. I tried calling and no luck!
When you successfully make the acct your child name or names will be on the home screen it shows on a card with the format below.

State: FL
First Name: EX: John Doe
Last 4 digits of Card: ***

⛔️remove account

Okay when you see the card click on it then go to the drop down menu (its on the top right corner) select >> Services
It should them bring you to a page like this

Help Center PIN Select

Messaging Registration Replace card

Click>> PIN select and you complete the info it asks. Hope this helps! My sister helped me!

I’ve had this app for awhile and literally every couple months, even though I have Face ID set up on this app, it will randomly sign me out, and I try to sign back in, and I make sure my username and pass are correct, it will still say invalid, I go through the process and reset my pass, go to login and it still says invalid. And I have to do it 2-3 times until it finally decides to work. After doing what I just explained in this review for the last 30 mins, I’m done fighting with this app and just going to try to find a different app. If I can suggest anything to who is responsible for updating and making changes it would be to fix the problem I just explained. I would not recommend this app until the issue is resolved.

This app doesn’t work on an iPhone X. I cannot proceed with even signing in, because the screen does not work on my phone, and there’s nothing wrong with my phone...This app isn’t/wasn’t well thought out. Fresh EBT is 100x better. This app is sterile. It’s like something out of the Soviet era...if we had had apps and internet back then. It’s a pathetic excuse for an app. The App Store should remove any app that doesn’t have at least a 3 star rating, and this one doesn’t. They make everything more difficult than it needs to be, and I’m never going to be able to get beyond it being sterile. If that’s not enough, then having to sign in every time you want to check your balance, should be enough. They’ve made this much more difficult than it ever needed to be.

This app is terrible. And don’t get me started on the website. I can’t see transaction history or my balance on the app, I don’t even have an help option. It takes a long time to load and my card is not showing up. I try to re-enter the card but it says I already have the card setup but I can’t see the card on home. The website is slow and hard to navigate. I click on the information link and it takes me nowhere just a blank page. The customer service number is terrible too, I can’t speak to a representative if I need to and they don’t have a lot of options if you need help with something. My app looks nothing like the picture displayed and I’m disappointed whoever made this app and the website need to be fired and then the company needs to fix it and stop being cheap!

I have been through all of the required steps to register both P-EBT cards for my kids including setting a pin. However, this is now the 2nd trip to the grocery store I have made where my P-EBT card was declined and failed to go through! What good is it to have the blessing of these cards in my wallet when it provides no benefits when it comes t actually putting food in our fridge? The customer Service number on the back of the card has ZERO way to talk to a human being and I don’t know what else to DO! I called 211 and was given a number for operations but all I can do is leave a voicemail asking for help! I can see on the app that both of my North Carolina p-EBT cards have value on them but I have no way to actually use them! ? Is anyone else having this problem? Thx

Upon opening it says:

"A new version of ebtEDGE application is currently available. Please update your application from Appstore. (1500)"

It has a cancel or update button underneath. However I never use these buttons on the pop-up message because the media have warned hackers or the security and surveillance apparatuses often make these pop-up on your screen and get full device access if you click them. This is why I always check the Appstore first to make sure an actual update is available as the app is claiming. In this case, the Appstore says there's no update and just has an option to open the app since it's already installed and up to date. Because of this, I will now uninstall the app and no longer trust it since it's clearly trying to gain unwarranted access to my phone, is defective, or infected by hackers.

Every few days I get a error message ! It’s stressful because I’ve always like the fact that when I’m shopping I could just open the app and be reassured of my balance so I don’t get that “holding up of the line , or awkward stare for it not going through “ this app was great I told some of my friends bout it but now I’m looking for a new one because who has the the time to stop pull out there card to call and check their balance all the time ? Not only that but you guys always making us resign in and it tells you it wrong login or password when you kno it’s not or when you do login the card is deleted . It’s frustrating I hope you guys can fix it seems like I’m not the only one with this problem. Fix it and keep it fix cause every few days you get the same message and it last longer and longer each time . Thank you in advance .

I started using this app bc I get tired of calling and checking my balance. First off it was a decent app that made my life easier bc I could click bam done and everyone knows that you can’t call and check ur balance that fast lol.. but I somehow clicked validate which is annoying I don’t want to type a password to see my balance and my activity and incoming amounts, but I couldn’t find a way to get rid of validate to save my life. So I dealt with it and used it for like a year but now it’s giving me issues deleted my card and my kids P-EBT cards out and so I had to readd them. That’s annoying but not enough to make me delete the app… till now when all I get is a screen with error messages can’t get it to work at all! So thanks but time for me to find a new app.. good luck to anyone else that’s still using this or wants to try it I truly liked this app but I can’t see anything I hope no one else is having this issue.

I set my username and password using a password manager and I also wrote it down, so I know I have the correct details. When I try to login, it says my details are wrong. So I tried to get a username reminder email, and it sent me an email saying my account had been locked and to enter my username to unlock it! Then I got an email that listed four different usernames, two of which I had never heard of and definitely didn’t create. So I tried to do a password reset by entering my username (I tried each of the four usernames they sent me) and for each one, the “next” button is greyed out so I can’t submit it. At that point I gave up and tried to find any kind of contact info for the app developers to ask for help and there isn’t any way to contact a human being. I looked in the app, in the FAQ, and on their website. This is the worst app. I guess I’ll go back to the 20th century and use the phone to call and get my balance.

So I’ve been an Oregon EBT Cardholder for almost a year or two and have been using this app for a half a year now and just today it’s saying there’s a “new version” of this app but it’s saying I’m either up to date or it’s only giving me the option to open the ebtEDGE app rather than update it so it works for me. So yeah basically when I try to log in nothing happens and it just takes me to App Store now n does nothing but tells me I can either open it or airdrop it. Please fix this or actually get into contact with those people directly. It would be highly appreciated. Some of us literally can’t afford for mistakes like this especially when you’re already at risk of being homeless again. Gods blessings. I hope something effective can be done for the sake of the people that really rely on this card for basic human sustenance which should not ever be a luxury. It’s more than an app. For some it’s a matter of life or starvation literally. It’s a matter of necessity. It’s political of course in fact. It’s more than what it seems at the surface.

So I’ve had this app for nearly a month now and it’s just recently been having a problem for me. Face ID works but then it just has that spinning circle saying it’s loading yet it never does. Sometimes it won’t even do that and it’ll just say server error or something like that. At this point it’s rare for me to even use the app since it’s much quicker to actually turn on my PC and wait for it to come on and then go on the EBT website to just see transactions and such. Yes I can just text that number “BAL/MINI” and get the info but I’d rather see the more in depth info like when it’ll be posted/available and more since the basic info given in the text is blatantly confusing when you’ve never had an EBT card before. Like I said in the title it’s not user friendly well it’s even worse for those who are new to EBT cards and it makes the whole system look trash when they can’t even make a decent app. Now that it never loads I just log onto access and find the info much faster! If you have a card get this app only if you’re ready to see the 50/50 chance of you even being able to get on!

I read the reviews before downloading this app, and a couple made me think it wasn’t going to be easy to use or would have some compatibility issues with my tech, but that was not the case! Honestly this app was by far the simplest app I think I’ve ever used, I also chose it because of its smaller size compared to the larger comparable app that I was looking at (ebtt fresh or something) this app is a bit smaller & therefore will take up less room on my device (iPad Air), & I’m always needing more space! So I downloaded it, opened the app, & on the first page it asked for the number on my card, & second page asked for my pin, & that was it! After two steps I already had all my info in front of me & was done! It gives you the option to stay logged in if you want to keep your info open, or logout when you’re done for anyone who prefers to keep their balances & transaction history private, it’s that SUPER simple! GREAT ease-of-use and was all I needed to get my balances anytime anywhere without having to call and suffer through the automated system hearing my words or numbers wrong. I highly recommend this app!

First, signing in is a task in itself. It doesn’t let iOS store the log in info so I had to manually do it, and it requires a log in every single time the app is opened. It does not save the session if swapping between apps regardless of the amount of time. Recovering your password is a joke, just do it on the desktop.

Second, it’s slow and there’s popups for live chat assistance that constantly drop down over the top menu bar so you have to clear the live chat notification every few seconds to open the settings bar.

Third, the settings are non-existent. It just lets you sign out. Which is just done by existing the app anyways.

Fourth, it forgets my EBT account about once a week. Conveniently while I’m checking the balance while at the store most of the time because I’m paranoid I won’t have enough at checkout and my memory is terrible so I can’t remember it very well unless I’ve checked it over and over and over and over.

For being an app for a food fund for poor and disabled folks, it’s not very user friendly. It needs to be nuked into orbit and redone as an app with saved login credentials and no popups. Allowing FaceID would be a major plus. Adding my EBT card to my Wallet would be a dream. For now though, I’d just like an app that works at least half the time.

This app is essentially just a wrapper for the same ebtEDGE website one logs into to check their card balance with a web browser. It does nothing & displays nothing that isn’t available on the website; you are simply accessing the exact same website via the app. This explains the “mobile first” styling of the website which I had always wondered about, and it actually does look quite nice on a mobile device - simple, efficient & functional. It also manages to display perfectly without any visual glitches (overlapping & cut off elements etc) on my old 4” phone display which is an area where many, many newer apps fail.

The fact that it has no special features in & of itself may sound like a con, but in my experience it does everything it needs to do. Specifically, it allows one to quickly & painlessly access their EBT balance from a mobile device.

Before, this required opening a mobile browser, tapping the ebtEDGE website bookmark, scrolling down to the login fields, entering username & password, entering username & password again since the website consistently has a bug that causes it to reject the first login attempt but go through on the second, answer the security question which it prompts for every single time you login, and then tapping on the account to view to balance.

Now thanks to this app, it’s as easy as 1-2-3 — one tap to launch the app, one tap for Touch ID, one tap to select the account and see the balance information.

Such convenience! Thank you so much for this lovely app. It does everything it needs to do & doesn’t try to be more than it is. 5 stars all day long!

Wow. This app is fantastic. All I have to do is launch it, use Touch ID to log in, and my balance is right there in a large easy-to-read font. I can also easily view my transactions and see exactly where the transaction took place!

In contrast, I have been using Firefox in Windows 7 for several years, and in all that time, I have never had the ability to see where the transactions took place. So, I have just come to accept that as normal. Even the balance is in a relatively small font that is nowhere near as easy to read as it is in this app. Again, I just came to accept that is normal. So, this app is much better than their website. I honestly did not expect that!

Below is a list of the things that I would change:

• I would make a one-tap way to always get back to Home from anywhere in the app for the purposes of viewing the balance at any time. Or perhaps it would be better to just always show the balance somewhere in the app so that you never have to go anywhere or tap anything to look at it.
• On the Transactions page, I would make the balance stand out more, and I would also make it so that it is always visible at the top while scrolling down.
• For this third and last point, I'm probably going to sound like I'm kidding. However, I think the app icon looks too much like a Sunny-Side-Up egg. I think that needs to change because when I look at the icon, I don't think of EBT. Instead, I honestly see (and think of) breakfast.

Other than that, this app is absolutely fantastic. I honestly feel a little silly going on and on and raving about such a simple app, but I honestly believed this app didn't even exist because it's not mentioned anywhere on the FIS ebtEDGE website. So, when I found it, I thought it would be a low-quality and poorly-made app. Instead, what I have found here is a high-quality well-made app. I mean, there are too many apps out there that are just thrown together as though the app was made just so they can say they have an app. That's definitely not the case here. Well done, FIS! This app has far exceeded my expectations.

God help you if you need to find out if you have enough money to buy your extremely hungry infant son baby formula. This app is a p.o.s. It never loads, you can’t reset passwords, you can’t make an account that actually works, and it doesn’t do a single one of the things it was intended to do. You can forget ever getting a human to talk to you about the “app”. Oh, but you can call an automated system that was set up in the 1990s that will put you in a loop of pressing 1 for English then sinking further into an abyss of useless information after that. It’s fun for the whole family.

Clearly you don’t care about your customers when you have a 1.8 review out of 5. My latest problem (certainly not my only one with this app) is that it shows as a blank white screen then notifies me to update to the new version, so I tap to update and it sends me to the App Store, but there’s nowhere that will allow me to update. It just sends me in circles. I frequently have to delete then re-download the app because of all the faults. I just downloaded the app again and I’m fairly certain the new version should have been automatic. I can’t use it until I update, but it won’t let me update.

I have to change my password every month it’s so frustrating. I never know when it will come but it eventually does where it tells me my login information is invalid and then my account gets locked and then you can’t even unlock it until the following day and then you have to change your password even though your password was correct to begin with and then the cycle starts all over again within a few weeks. I don’t get it…. It’s just frustrating to say the least. I haven’t had my card hacked like other reviews say but honestly if it happens to me I won’t be surprised at this point. Worst app.

I’ve used this app for a while. I have my log in information saved in my phone. I also use Face ID to log in. There has been several times where Face ID won’t log my in. It takes me right back to the login page. I try using the forgot my password option and I’m told to just set up another account. I have already done this with both of my emails. I’m having issues logging in yet again and don’t have another email address to use for this app. I do not want to keep creating new email addresses just bc this app will not allow me to log into my account using Face ID or my saved password information.

This is the most asinine thing I’ve witnessed in a long time. If I had the money to buy a new phone, I’d eat first and not need this app to check a food assistance balance!

NC needs to put the total on the doggone approval letter instead of giving people $16 a month and acting like that’s normal. It is NOT. Go to the office and ask them to break it down for u. They’ll “fix” ur balance ONLY if u take the time to inquire IRL. If u call, they just play phone tag and tell u it was a fast track error. Go to the office and have a staring contest to see who can play dumb the best. May the odds be ever in your favor

I opened my app today. It wouldn’t load. Finally it did and said a new version was available. I clicked update. It showed open in App Store, it still tells me to update the app. So, I think I have to delete the old app and try downloading the new version. The new help menu is awesome except the link to register your phone number doesn’t work. The last drop down menu item what if my benefits aren’t on my card, I can’t check it because the info at the bottom, atm locator, is in the way. Overall I see that improvements but there are quite a few mistakes and I don’t think it should have been released with that many problems.

Update, I guess someone saw my original posted review and made an update for the app but unfortunately updating the app didn’t fix the problem, it’s still doing the exact same thing, I’ve had no problems using it for the past year, until now. Please fix the problem

The app normally works fine but has been crashing all day today after I log in, it allows me to log in then says Error there’s no card linked to the account and then the app shuts down and goes back to the login screen. I can’t find anything on troubleshooting to send in a message about it or any help articles and the app is up to date. Hopefully the developers will see this and find a solution soon.

I can’t update my app or refresh my benefits

I’m being told that an app update is available and when I go to try and do the update, THERE IS NO UPDATE !

The app instructs to “update in app store to open”. The update I have is the most current and will not open. It’s useless.

This was my go to app but now it just stops working i had to do a new long in and stop at the point of putting in the card number

Open the FIS ebtEdge App and send it to update new version available on App Store, the App is still freezing and update doesn’t work.

This app doesn’t work on the iPhone XR. The website doesn’t either. The fresh EBT app is way better and you can add wic on there as well.

My app tells me I need a update takes me to the play store yep no updates I didn’t uninstall the app and reinstalled it still didn’t fix it!

It was working ok till recently. Now I’m getting a message saying I have upgrade the app and when go to the App Store it’s not giving me the option to upgrade. Not working at all now.

This app will never allow me to login. I’ve changed my password, it still won’t allow me to sign in, I’ve even created a whole new account, still it will not allow me to sign in. This app is GOD AWFUL

I’m trying to log in and it has update however when I hit update it just goes to the App Store and has open. Where is the update? I have tried this multiple times and even deleted and re-downloaded it and still shows the samething. What is going on with this app? Is there another app that I can use other than this?