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CB Residential Sales Ecco customer service
Ecco

Ecco review: customer service

D
Author of the review
1:35 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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I had purchased an Ecco Soft 7 sneaker in late January 2019. Today is June 6, 2019. The laces have been torn and stripped. I had contacted the local store via phone from which they were purchased and she said that they would "provide service if I had a valid receipt or a credit card statement" proving the date and price." Therefore, I obtained the proof via credit car statement and physically took the shoes and laces and went to the store. She then forwarded the information to her supervisor and had determined that the laces were due to "wear and tear" and basically denied any warranty service or replacement. For a pair of so-called "quality" sneakers, and paying $200 plus dollars, Ecco, you would think, would warrant a set of quality laces - yes? NO! I was FURIOUS, after the verdict, commenting on the inability of Ecco warranting a set of laces worn for four (4) months and denying any warranty! There were upwards of 6-8 customers in the store at 7:40pm on June 6, 2019. Not happy. Told your associate that it would be the LAST of ANYTHING I would be purchasing from your stores! Coward was the associate's supervisor. He/she did not even attempt to confront me (the customer). In today's world, with the power of social media, Ecco absolutely, will not and cannot survive if they will not stand behind the quality of their products! Very unhappy customer.

Ecco response
Jun 07, 2019 2:59 pm EDT
Ecco customer support contacts
Phone numbers

8800 444 2525

+45 74 911 625

Address

Industrivej 5, Bredebro, 6261, DK

Website

global.ecco.com

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Good Afternoon,
So that I may try to assist you, can you tell me what country you are located and if you know the store, that as well. We will look into this complaint for you.

Kind Regards
Consumer Customer Service USA
Update by Davetham888
Jun 08, 2019 10:21 am EDT

Canada, Ecco @ Crossiron Mills

Ecco response
Jun 26, 2019 3:47 pm EDT
Ecco customer support contacts
Phone numbers

8800 444 2525

+45 74 911 625

Address

Industrivej 5, Bredebro, 6261, DK

Website

global.ecco.com

File a complaint Write a review
View all Ecco contacts
Hello Valued Customer,
The ECCO Canada Customer service is going to reach out to the store and request they assist you.

Kind Regards
ECCO USA Consumer Customer Service.
Ecco response
Jun 27, 2019 2:04 pm EDT
Ecco customer support contacts
Phone numbers

8800 444 2525

+45 74 911 625

Address

Industrivej 5, Bredebro, 6261, DK

Website

global.ecco.com

File a complaint Write a review
View all Ecco contacts
Hello Valued Customer,

ECCO Canada is going to reach out to you but needs an email, contact name and phone number to reach you.

Kind Regards
ECCO USA Consumer Customer Service.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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  1. Ecco Contacts

  2. Ecco phone numbers
    8800 444 2525
    8800 444 2525
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    Russia
    +45 74 911 625
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    100%
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    Denmark
    +1 (877) 240-2365
    +1 (877) 240-2365
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    United States
    +1 (800) 358-3226
    +1 (800) 358-3226
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    Canada
    +44 172 682 9510
    +44 172 682 9510
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    United Kingdom
    +353 16 859 210
    +353 16 859 210
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    100%
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    Ireland
    +61 130 013 8099
    +61 130 013 8099
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    Australia
    +84 800 377 326
    +84 800 377 326
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    100%
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    New Zealand
    +43 126 7587 7010
    +43 126 7587 7010
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    100%
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    Austria
    +32 28 990 810
    +32 28 990 810
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    Belgium
    +385 13 445 790
    +385 13 445 790
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    Croatia
    +420 327 710 080
    +420 327 710 080
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    Czech Republic
    +372 618 9510
    +372 618 9510
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    100%
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    Estonia
    +358 968 078 280
    +358 968 078 280
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    100%
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    Finland
    +33 176 546 280
    +33 176 546 280
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    France
    +49 402 9996 5510
    +49 402 9996 5510
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    +371 67 651 240
    +371 67 651 240
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    Latvia & Estonia
    +370 52 077 850
    +370 52 077 850
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    Lithiania
    +356 21 378 433
    +356 21 378 433
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    Malta
    +31 202 622 080
    +31 202 622 080
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    Netherlands
    +47 21 984 570
    +47 21 984 570
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    Norway
    +48 221 165 780
    +48 221 165 780
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    Poland
    +421 233 325 590
    +421 233 325 590
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    Slovakia
    +386 18 280 280
    +386 18 280 280
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    Slovenia
    +46 812 162 640
    +46 812 162 640
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    Sweden
    +90 212 317 6700
    +90 212 317 6700
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    Turkey
    +86 400 172 6188
    +86 400 172 6188
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    Confidence score
    China
    +81 120 974 010
    +81 120 974 010
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    100%
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    Japan
    +65 69 088 030
    +65 69 088 030
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    Singapore
    +82 316 284 800
    +82 316 284 800
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    100%
    Confidence score
    South Korea
    More phone numbers
  3. Ecco emails
  4. Ecco address
    Industrivej 5, Bredebro, 6261, Denmark
  5. Ecco social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Ecco contacts
Ecco Category
Ecco is ranked 262 among 510 companies in the Residential Sales category
#260 Taylor Homes Taylor Homes #261 Tribus Home Warranty Tribus Home Warranty #262 Ecco Ecco #263 Cardinal Contractors Cardinal Contractors #264 Buying Texas Today / CMG Group Buying Texas Today / CMG Group

Most discussed complaints

I no longer buy ecco!
2
(opinions to this review)
 Men's ecco hiking boots / "soles" and poor customer service at ecco store
1
(opinions to this review)
 The sole on Ecco shoes
1
(opinions to this review)
 Ecco Light heels disintegrated
1
(opinions to this review)
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