eCRATER
Reviews and Complaints

I ordered this jersey on 09/09/2019 and it is now 09/25/2019 and I still have not received my order (Order #:4487714). I have put a question in to my seller(nzglobe) on where my package is and I still have not heard back from them. There is no customer service number to call that is working and I either want my order to be delivered ASAP or a refund because this is RIDICULOUS i am fed up with this company and their lack of organizational skills. I'm ready to call my bank and report this as a fraud charge because that's what it is starting to feel like.

I bought two products from the above seller on July 28th, 2019; However, It's been over two weeks and I still have not received my items.I contacted the seller few times, he answered once stating he will ship the items and will provide me with a tracking shipping number; he never did.

Please I need your help in this matter, write me back and let me know what is the next step(s). Below you'll see information on my transactions:

Thank you,

Kal

Order No: 4454020
Order Date: 2019-07-28/08:29:13

Ship to:
Khaled Elkechen
10603 E. 74th Street
Tulsa, Oklahoma, 74133
United States

[protected]@yahoo.com

Seller: nhdiscountoutlet
Roku Express Streaming Media Player - Black: 2 x $24.00 = $48.00
Sales Tax: $0.00
Shipping: $0.00 (Regular US-Mainland)
Total: $48.00
Payment via: PayPal Express Checkout
Notes: just bought these 2 items from you and paid for it via PayPal.please go ahead and ship it.
thank you
KK

Product URL:
https://www.ecrater.com/p/33063546

I have ordered a "small free wooden ankh" (Item Number 11738525), order No: 4452006, from the seller "lilnono" on the 25-07-2019.
A few days after, I have contacted the seller via eCRATER.com to ask when I would receive the item but never got an answer.
On 01-08-2019 I have contacted the seller again to ask about the order and still no response. I have attached a print screen of the message I sent on that day.
The order has been payed via paypal which has provided the email address of the seller: [protected]@giftsbynaima.com.
I have also sent an email to this address and received an error message stating that the email cannot be delivered, which confirms that the ad for this item published by eCRATER.com is probably a scam.
Thus I have no other mean of contacting the seller to either receive my order or claim my money back.
This is why I am asking for a refund. You can contact me at: [protected]@gmail.com

Best Regards,

Jennyfer Parnasse

I purchased bluetooth headphone before 3-4 weeks. After 1 week I emailed them about my order then they replied me to confirm the address. I sent the address. After so long didn't get any reply or any emails. I contacted. They said the item has been sent. I asked for tracking number they didn't reply. I asked for refund. They didn't reply. Now its been more than 3 weeks. I haven't received my headphone. I dont want it. These guys just wasted my time and gave me headache. I just want my refund.

Directed the company through six emails of complaints about not receiving my purchase they said they sent it in my mailbox on July 18th what you need a key to open to put the mail and in my apartment complex by the mail person I purchased it on July 14th I went to the post office they said they seen that it was supposedly have been mailed they looked further into it and cannot figure out where the item went. I also talked to the mail lady after I left the post office and she said she never seen the light gray white envelope that they supposedly has said they had the item and someone is not telling the truth. I am very angry I have not got a response from the company and I will like my purchase recent or my money refund it fully at the bottom I have a picture of the item number that item the tracking number the day I purchased and my address. Please have this company resend my item and next day delivery or please have them refund my money fully or I will have to take further actions thank you!

Seller: huchao31465775

I purchased the ring listed below from the seller listed above. I ordered it on 4/16/19. I still have not received the ring. I have tried to contact the seller a couple times to find out when I would be receiving this ring. The two or three times I tried to contact them, they have never gotten back to me. It has now been over 1 month and I have not received the ring. At this point I would like my money back so I can order a ring from some other company. This was supposed to be a birthday present for a friend who turned 70 this year.

Please contact me and let me know if I can get my money back. My email is [protected]@gmail.com.
Thank you!

I was running my Ecrater Store name of (bladesmith) Eamil: [protected]@gmail.com from last three months and every month paid regularly monthly marketplace cost.

Everthing was going well, Ecrater has taken 28U$D marketplace cost for April 2019 first then they send email message, ( bladesmith ) account was suspended without any reason.

Many time a day corresponding through email and still asking kindly let us know what is the actual reason to suspend the ( bladesmith ). Even we have received 17 orders different type of swords.

We still frustrated with Ecrater Management Team Why they have suspended ( bladesmith ) running account, Even there's no any policies of Amazon, Ebay, Alibaba, Etsy.

Every problem has various type of solutions, Our regular client/customer interesting to purchase the swords and place the order on our Ecrater Store ( bladesmith ). They are also frustrated with Ecrater Management Team.

They can close any time running account which will be extremely high risk for the business.

We asked them what would be the better solution and how it can be possible to troubleshoot the issue which is still facing the problem from Ecrater.

Thanks and Best Regards

Email: [protected]@gmail.com

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BLADESMITH Co. Swords and Knives Manufacturer, Wholesaler, Retailer of all kinds of Replica Swords, Fantasy Swords, Anime Swords, Oriental Swords, Damascus Swords, TV & Movie Swords, Game & Cartoon Swords, Medieval Swords, Scimitar Swords, Fencing Swords, Body Armor, Helmets, Knives, Axe, Hatchet, Maces.

Swords, Knives, Axes and Hatchets weapons have to be shipped worldwide through DHL fully trackable and delivery time is 5-9 working days.

Our commitment is high-quality replica swords according to customer demands and needs. More pieces are released on a regular basis please keep visit our new range of swords. https://bladesmith.ecrater.com/

We offer hundreds of quality swords and accessories at unbeatable prices! Safe, secure ordering! Fast shipping worldwide!

Thanks and Best Regards

Email: [protected]@gmail.com

I ordered this as a Christmas present and never received this and I've sent emails and have had no reply and I paid for my purchase but never received anything! I was really upset about not receiving this because it was going to be a replica of a lost item .I ordered it with my friends name and it and his baseball number which would have made him so happy since he had lost his in a house fire.I would like to have my money back or my purchase I ordered, please and thank you

noreply@ecrater.com
Wed, Mar 6, 3:06 PM
to me

Order No: 4353796
Order Date: 2019-03-06/12:06:43

Ship to:
Cheveon Whitaker
Columbus Women's Care 3rd floor Suite 300
5965 E Broad Street Bldg 5,
Columbus, Ohio, 43213
United States
[protected]
[protected]@gmail.com

Seller: pbbshop
Zydot Natural Blend: 3 x $11.99 = $35.97
Sales Tax: $0.00
Shipping: $0.00 (Regular US-Mainland)
Total: $35.97
Payment via: PayPal
Paypal email: pbbbestbuy@yahoo.com
Haven't paid yet? Pay now: https://www.ecrater.com/paypalpay.php?keyid=9266e9079b3b08e4f62defcce744ff9a

Product URL:
https://www.ecrater.com/p/20481618

This is a copy of the original order. I have paid in full. I have not received the order to date. I have reached to the Seller multiple time and to no avail. The seller refused to respond to me, give me my merchandise or my money back. I am very upset and disappointed at this time. Please call me @ [protected] or e-mail me at [protected]@gmail.com/. This is not good business and I don't have money to just give away.

Thank you for your time.

I never received my order. The seller stopped responding to me. I want a refund.

Order No: 4317472
Order Date: 2019-01-17/05:21:36

Ship to:
Tarissa Marie Piper
812 Fillmore St
Caldwell, Idaho, [protected]
United States

Seller: bravoface
Black Women's Sexy Underwear Lingerie Lace Babydoll Sleepwear Dress Chemise G-String: 1 x $10.99 = $10.99
Sales Tax: $0.00
Shipping: $0.00 (Regular US-Mainland)
Total: $10.99
Payment via: PayPal Express Checkout

Hi I placed an order to purchase a hp laptop keyboard on the 2/2/2019 order number 4330875 since then I have not received any response to my order or an email I sent very frustrating to say the least I filled in all the appropriate information when placing the order I don't know why they have not responded to my order and I don't want to look for another one else where yet until I know what is happening with my order hope this problem can be resolved

Regards rod

On Novemver 11, 2018, I placed an order for the Bioderma Photoderm Max SPF 50+ Milk from seller "beautystories". I would like a refund because I have waited 3 months for my order to arrive and I have yet to receive it. I was in constant contact with the seller, Mairi Tegogianni, who stopped responding in December. This is ridiculous, inappropriate, and unjust. If you have any questions, please feel free to contact me at [protected]@gmail.com. Thank you.

Order No: 4323953
It's been 14 days never received information on shipping of my product I bought . I am so upset with choosing to go with ecrater and the seller minigadget. I've I knew you treated your customers like this I would of took my business elsewhere. I just want to get a full refund of what I bought now. I've messaged the seller and ecrater multiple times no response from either of them. This is such BS all I want is a refund now. Why would you guys treat your customers like this? I want to your reviews and saw a lot of people have had this issue. I should have want there first before ordering the product. It's outrageous that there is no phone number to contact ecrater either alot of people would probably like to have that option. My email is [protected]@gmail.com get back to me please...

Order No: 4294487
Order Date: 2018-12-18
Seller: xarisbeauty
Total: £21.20

Dermalex Psorasis cream ordered on 18th December 18 and not received. I have attempted to contact the seller both via the link provided in the email confirmation of my order and through Paypal which I paid through and have not recevied a response. I would therefore like a refund to be made.

I purchased the Cards Against Disney in December 16th, 2018 (Order No: 4292225) through PayPal. However, I have not heard anything from the seller (minigadget), and it's been more than 14 days. I was hoping to have received my order by Christmas, so I could play the game with my friends and family. Due to that fact, I would like to either receive the product I ordered or a full refund of $39.99.

ordered this dec 26 - got confirmation email - nothing else. emailed them twice within last couple days and zero response... scam report is getting filed and im going back to ebay to get my money back. hey ECRATER - yall have had ample time to resolve this and you have failed to do so so you leave me no other option but to contact better business bureau about you and scam report.

I ordered lego harry potter hogwarts whomping willow toy - 75953 november 27. I have not received my order I have tried to contact them twice from your website and still no response. I needed this lego as a christmas gift from santa. I have no information on the seller other than toystuff. Can you contact me at [protected]@msn.com as soon as possible. I need to get a refund or my order for christmas time.

Order number 4263479. Seller is hnemna goes by yang yong. Paid 90 dollars via pay pal. I ordered shoes from them on Nov. 23. They supposedly shipped them. They were assigned a tracking number (LT010967677CN. Usps) if you look at the tracking number it has supposedly gone through the origin post like 5 times) not real sure if someone is trying to make it look legit or what is going on. I told my daughter the shoes are on the way three weeks ago.Its been 19 days and they have not left the origin post. I would really just like to get a refund at this point so I can order her shoes somewhere else before Christmas. Thanks for your time. Contact number is [protected]

Product URL:
https://www.ecrater.co.uk/p/31472062
Order No: 4255973
Order Date: 2018-11-10/12:36:28

I emailed David @ Homefieldadvantagegifts, confirming the personalised aspects of the gift. He replied "Yes I got it. Thank you for your order and yes the website is difficult

Thank you from David at Hfagifts.com"

Since then I have been on his personal website (not through Ecrater) and message the company asking when I would receive the gift, how do I track it and asking if it's on its way... I've not heard anything since! This was a birthday present, and it's been a LONG time since I've ordered! I'm very upset and it's not good enough! If you could please supply me with more information that would be very much appreaciated!