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The product is very cute but the customer service at the franchisees (At least at far hills, nj) and at the corporate office have had us tell them not to deliver to us! A friend wanted to send us one of their baskets of fruit to thank me for helping them with some pc problems (I know how to fix pcs... If you can't tell, I can't make nice looking websites! But the content, at least here is what counts).
So the far hills office calls to tell us they will be delivering a gift. I ask who it's from 3 times and it wasn't till I hung up on them and they called back, did they tell me on the 4th request who it was from. And this is cut fruit (Hopefully fresh) so you shouldn't leave it outside too long. So I ask 'when will you be coming / can we set a time' for you to drop this off? She tells me 'no, we can't commit to a time!' we're supposed to stay home all day for this?!
As much as I am a kid at heart, i've cut fruit pieces and pb&j sandwiches in different shapes, and this would be our first edible arrangements basket, I tell her we don't want the delivery. She should call the people sending the gift to thank them but the recipient doesn't want it because edible arrangements customer service is pitiful. She says ok (Quite willingly, with no qualms) and I hang up.
I want to let their corporate office know how a franchisee is annoying (At least) one customer. Their website has no corporate phone number. I call the livingston, nj locaiton and get the corporate 800 number. I google the company and find the president's name. Calling at 8:15am, I dial by name and get a recording that is out of the office till october 16th. If you need immediate assistance, call cheryl at a 7 digit extension?! No, that doesn't work in their phone system. A phone number? What's their f_ing area code.
More searches on google. Ah, 203... Dial that number - it'll take me right to cheryl's line!? No! That's their f_ing switchboard. Ok, I can dial by name, like I did for the president. It wants you to dial by last name!? What the f___! Cheryl only left her first name on that recording.
For more information check out my website I set up to warn others about the lame customer service from edible arrangements: http://www.Ediblearrangementssucks.com/
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Near the fruits packaging and chocolate
The lady told me she loves anal with chocolate chips
Eww
Hi..your services is very poor 😠I did arrangement about my loan, when I'm asking about reversal they tell me stories but I'm going to open a case against you crs!
I ordered apple donuts and a cone of strawberries. Took a bite of one of the donuts and saw there was still a produce sticker on the apple underneath the chocolate! For the amount charged, one would think the order would be handled better. Is that not something workers check on the fruit before they start preparing the order? Very disappointed! :(
Fruit was unable to be eaten. The fruit was soft. Warm and rotten.
I ask for White chocolate
Undelivered bouquet
I am not pleased my mom arrangement never got delivered I will never buy are recommend my friends to buy anything from y'all. I will be calling the better business bureau to tell them about this store in Lafayette Louisiana it doesn't make since for you too pay for something and don't get what you order
I placed an order in the morning, called at 2p to check the status was told that it was being prepared and that it would go out when the driver returned. Called again at 5p and was told the order wasn't prepared and that they'd do it whenever they could because they were very busy. Awful Manager, awful service.
Order was to be delivered 2/15 store made No attempt to deliver for two days. Left voicemail 3 days later & never delivered product. Colonial heights store would not refund fee.
Order # w0081773184
I ordered a small fruit bouquet w/a type-written card and chocolate covered strawberries to pick up May 11, 2020. What I instead got was a petite fruit bouquet, strawberries with no chocolate, and no card. They fixed the chocolate but refused to give me the card because "they didn't see it"
Ordered mothers day dessert box…from Edible Arrangements-1209, 4765 FM1960 West, suite E
Houston, Tx 77069
Phone [protected]
The flowers on arrival were not fresh and falling apart after I opened the wrapping.,, edibles were OK..,,I have pictures of dead flowers…. Not good for sending a Mother’s Day gift order # W2010-[protected]