Emerald Resort & Casino’s earns a 1.0-star rating from 4 reviews, showing that the majority of guests are dissatisfied with their stay and entertainment.
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Cash desk
On the 29 of March 2023 I played the slots and gone to cash desk to collect the money. After +- days I went back again to collect the money. Then I was told that they have over paid me with an amount of R1000. 00 on the 29 March and I must return that money. If I want to WIN THE JACKPOTS. Told by the Cash Desk Manager (White Lady), sorry for pointing her like that. I don't know her Names. As your customer I'm no longer free to play your slots as I now know that my account will never win as long as I owe emerald Resort and casino that amount.
Then on 22 April 2023 I went to cash desk and pay them an amount R500.00 as I'm afraid. Receipt 19691From Timothy Kgagara, Card Number 368925
[protected]
Desired outcome: Truth
No show fee
Hi my name is Ian Hartzenberg mine is not really a complaint but more plea for humanity ...I reservation no 6112265, I was suppose to Check in yesterday it totally slip my mind due to emotional trauma I'm currently experiencing my wife ran off with another and to of my Kids showing signs of Covid.Currently my whole life is in chaos...I'm in a no zone space so the last thing that's crossing my mind was my holiday reservation. This morning an amount of R3500, 00 went off my credit card account than only it struck me was I suppose to check in yesterday on enquire a very helpful consultant Tumi explain I was charge a no show up fee.I'm. Not disputing the charges at all, just pleading my reservation be minimised and rescheduled end of January 2021 with a single chalet.Kindly revert, my contact details are [protected]
casino
last week I was playing the gold bars machine
201602 was betting R15 a time gold the gold bars full had over 16 free spins all the spins stop on 15 or 20 on the wheel when give a large amount says error jump to 15 please investigate I did speak to technician said send email please you can contact did send a email to infoermerald. still no reply
[protected]@gmail.com
[protected]
Desired outcome: santhiersagran Govender
Is Emerald Resort & Casino Legit?
Emerald Resort & Casino earns a trustworthiness rating of 87%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Emerald Resort & Casino. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Emeraldcasino.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Emeraldcasino.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- The website belonging to Emerald Resort & Casino has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Not paying monies won
We went to the emerald resort and casino to do some gambling on 2712017 at just after 12:15 my mom was playing a machine and it see that she had won a level 2 silver jackpot witch was R2450 we looked for a attendant and eventually one came to assist her the lady took the card and see she won she just needs to verify after about 20 min a attendant came and send the manager wanted to speak to her they then see sorry someone had won on the same machine the previous night so she can't get her moneys because of this they were saying their system! Made a mistake sonshe must get lost when speaking to some manager they see the machine will be rebooted but they were not going to pay her asked for a printout on the machine and they refused that as well why is this but the funny thing is preciously I played poker in the smoking area and the machine was faulty as well play max coins and only get pages on lesser coins witch they also refused to pay out they see those machines would be repaired but guess what 3 months later and they still get away with stealing moneys won last year my car was badly damaged in the parking area and it was the same story they were saying that if they hand the persons details over to police they were invading his privacy I would love to hand all documentation and recordings off what's going on there over to the correct persons as I think we aren't the only people that had this problem people should hear the stupid explanations for what they are doing how they steal from people and try to cover what they are doing people olso have the right to know what's going on there I tried to arrange meetings with the CEO Mr Martin rice but as u can guess he's always running away instead of explaining why the casino is doing this
The case was reported at vanderbijlpark police and got case number and accident report number but they still refuse to give this persons details a statement was made to police that the emerald casinos security cameras don't work but on the same day I recorded a video where the guards on duty say its false they do work but the investigating officer see if the person doesn't come by and knock on his door he can't do anything been to court as I was even threatened in this matter but the saps are use less try getting them to actually do their work with the payout they were saying it was WO the previous night so they can't pay it out again as their server is faulty but as far as I know when u play and win u should get what's owed to u how can their server be faulty when u win but have no problems when u put moneys into the machines and people playing aren't responsible for maintain the server or machines
Make a police report so they can get the take of who hit your car.
Emerald Resort & Casino Reviews 0
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Overview of Emerald Resort & Casino complaint handling
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Emerald Resort & Casino Contacts
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Emerald Resort & Casino phone numbers+27 16 982 8000+27 16 982 8000Click up if you have successfully reached Emerald Resort & Casino by calling +27 16 982 8000 phone number 3 3 users reported that they have successfully reached Emerald Resort & Casino by calling +27 16 982 8000 phone number Click down if you have unsuccessfully reached Emerald Resort & Casino by calling +27 16 982 8000 phone number 1 1 users reported that they have UNsuccessfully reached Emerald Resort & Casino by calling +27 16 982 8000 phone number
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Emerald Resort & Casino emailsinfo@emeraldcasino.co.za100%Confidence score: 100%Supportmelaniem@emeraldcasino.co.za84%Confidence score: 84%yolandiv@emeraldcasino.co.za80%Confidence score: 80%
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Emerald Resort & Casino address777 Frikkie Meyer Boulevard Gauteng, Vanderbijlpark, 1900, South Africa
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Emerald Resort & Casino social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Emerald Resort & Casino company
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