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![Emirates Driving Institute [EDI]](/images/business/45h/126914/emirates-driving-institute-edi-uaecom.png)
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I registered myself with EDI last year June 2016.
Initially i have high expectation from this driving institute however I have proven so far that there is no customer care, treats the customers differently, instructors doesn't have the same standard of knowledge and has different opinion that contradicts one theory from the other instructor, has a big issue with language barrier and as a result will be foreseeable failure and as much as I hate to say this but if you are from my country or Asian try to reconsider other options. Do not look at this as a bad comment nor take it for granted I am just sharing my overall experience and thoughts about your service "with my journey and client satisfaction". As of the moment since I enrolled myself for almost a year now, EDI FAILED to help me and my family.
I will be doing a different log complain about the company once I have the full details and at the same time will push the complain at different sectors of Dubai governments complain sectors.
-I would like to get a refund of my money since the time and effort that I invested will no longer be returned to me.
-unhappy client that has experienced horrible service and different forms of racial discrimination.
The complaint has been investigated and resolved to the customer's satisfaction.
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![Emirates Driving Institute [EDI]](/images/business/48-48/126914/emirates-driving-institute-edi-uaecom.png){kind=small}
I passed my theory test dated 7-05-19 then i put request for giving classes me they say wait for 2 weeks. I fellow up with call centre they says after with in 2 weeks I recieved call for classes
Now 2 weeks complete no body call me I again call call centre they says you request for Pakistani instructor no availability for Pakistan instructor
I say ok give me other instructor . After that no body call me I again call centre they says your 2 weeks not complete you take simulator class 12-05-19 Wait 2 weeks that date
I says ok ..i again call call centre for fellow up they says no availability for morning class take it night
I says how I take at night this is holy month of Ramadan and at night we are busy in aftari and tarvi prayer that guys laughing and says night class start after aftari ..i says do you know about namaz.tarvi if you donot know not make laughing
My registration number is [protected] my name is Arslan Sajjad
Kindly told your staff not play with the emotion of religious matter if they donot know about anything first take knowledge.about that
This is poor service edi even not fulfil any requirement and even told me every time different story
Dear Student,
We apologize for any inconvenience caused to you. Kindly help us with your contact details for us to reach you.
Disappointed service!
I was joined edi fixed price until license get, I was waited almost a month to start my driving class. I completed 40 class then keep me in hold almost 3 week then I went for road assessment test, now I want to book for next class I called them, email them neither they call me back or book my class after sending several email, I was 10 days waiting for EDI call.
I wondering why donot edi let's us know waiting period might be one week, two week or a months,
youdhir06@gmail.com
Dear Mr. Youdhir,
We are extremely sorry for the inconvenience that has been caused to you.
We understand your urgency and the long waits that have been hampering your experience with EDI. We want to resolve your concern.
I'm writing an email to the mentioned email address to further address your concern.
Hope to better your experience at EDI.
Best regards,
EDI - Emirates Driving Institute
They are trying to waste our time and money. They kept on accepting students without hiring more instructors. Giving false promises and kept on fabricating stories that someone will call us soon. In fact, we only have 3 months learning permit to use. The service they provide sacrifices the quality they put on their brand. The institution I rely with is highly recommendable to no one.
Dear Mr. Erwin,
We apologize for any inconvenience that you have been through. We request you to kindly write to us on our official channels to help assist in your concerns.
Please expect delays in queries or concerns raised on 3rd party websites.
Hoping to hear from you soon.
Thank you.
Hi sir i want to dely my rta road test because my higway classes pending .
So if posible can you give test date in july month..
Reson :- i al ready book my rta road test 29-06-22 but no need now test because my highway classes pending.
Dear Mr. Hasan,
Thank you for reach out out to us on this page.
We request you to kindly redirect your request on the official channels for immediate assistance.
Below are the channels for your reference. Hope to hear from you soon:
Phone: - +971 42 631 100
Email - info@edi.ae
Dear Hassan,
Please reach out to the below mentioned official channels to raise your concern and include your "Registration ID" in your follow up communications to immediately address your concern:
Email: info@edi.ae
Ph No: [[[protected]]] (Call Center)
Walk- in: (Al Quoz & Al Qusais - CS Supervisors)
Waisting time too much giving very late parking test after 3 weeks coming test what is this ?
Dear Mr. Naheem,
We sincerely apologize for the inconvenience caused to you.
We understand that the delay of tests is an issue. We request you to kindly reach out to our official channels to raise your concern and have this issue addressed at the earliest.
Kindly quote your "Registration ID" in your further communications with EDI to help resolve the issue.
Thanks & Regards,
Emirates Driving Institute
Very bad experience taking time for 1 month for every test
Dear Mr. Arsath,
We apologize for any inconvenience caused to you.
We would like to investigate the reason for delays and for which we request you to kindly reply to our official channels including your full name and registration ID.
Hope to hear from you soon.
Best Regards,
Emirates Driving Institute.