EMS Contracting Corp
Reviews and Complaints

Bought and had solar panels installed in 2019 by EMS Solar in Port Richey. They stopped working in May of this year. Have tried to contact them to come and at least look at them. They should be under warranty. Havent been able to contact anyone to take care of this. Since the initial cost was over $42,000. and I am still paying off Service Finance, this is extremely frustrating.

EMS CONTRACTING CORPORATION
I used this company and their solar system is not what they promised. It was installed in 2017. We were told our bills would be almost nothing. My electric bills are still over 200.00 month so I am barely saving money after spending 30+ thousand dollars. I need to speak with them now regarding another issue, replacing my roof, and have three different messages on 3 different phone numbers and no one will return my calls. I have left 3 messages over 3 days. Completely unresponsive! Very unprofessional.
Update 9/9/21- Spoke with Chelsea she gave me a 4th phone as they are now under new administration. She will pull my contract and send it by Monday. They will review our usage.
9/13/21- No word from Chelsea. She said she would call me by 9:00 am, It is 10:30 am and I left a message. I need to have my roof replaced and was promised a one time charge of 500.00 by the original sales rep to remove and replace the panels. I am unable to proceed with this until I hear back from her.
9/13/21- 11:00 am. Chelsea called me back but has no information. They are trying to pull my contract which is in another system and won't be able to contact me till tomorrow.
9/14/21- 10:50 am - still no word - left another voicemail.
9/14/21- 5 pm - No call back, will try calling again in the morning!
9/15/21- 9 am- no answer- left another voicemail.
9/15/21- 10 am - left another voicemail and told Chelsea I need either her or Steve to call me back by noon or I will start taking other actions.
9/15/21- 10:02 - received a text "in a meeting will call back"
9/15/21- 10:15- received a call back from Chelsea. Stated she has been in meetings all week and has been unable to call me. Wanted to know what I needed! She stated she sent me an email ( I did not receive anything and even checked my spam folder. ) She stated she will resend. She also stated per Steve they won't provide me a copy of my contract. She also stated that our sales, rep, Patrick basically lied to us about the 500.00 panel removal for the roof replacement. She and Steve will come up with a price to have the panels removed and put back on the roof and will call me later on a conference call today. As for the production Chelsea stated that our 190-250.00 electric bills do seem high and she will check back on stats from the inverter back to 2017 and run a report. She said the original sales rep, Patrick's math may have been "off" with how many panels we needed. (my opinion-So it seems Patrick did whatever he needed to do to get the sale but my issue is how did this pass engineering?)
9/15/21- 5 Pm - No word from anyone! Never received the email that Chelsea said she would resend. I am leaving town till 9/20/21
9/20/21- 2 pm - No answer .Left another voicemail.
9/20/21- 4 PM - called again but did not leave another voicemail.
9/21/21- 11:30 am- still not a word from this company! I have now filed a complaint with the BBB and FDAC!
9/22/22- received an email from Steve(owner) basically stating he owes me nothing. Again, I asked about how I was to proceed with the roof replacement and no response.
9/23/21 - sent Steve another email as my roofing job is still on hold.. again no response!
9/24/21- Still no response from Steve or Chelsea, it is obvious this company does not care about their customers and does not stand behind their product... I will be forced to take other actions...
9/27/21- Not a word from anyone from this company! In my opinion... stay clear of EMS contracting! Any ethical company would follow up with their customer's that support them. Another 5 days have gone by and not a word from anyone. Totally unprofessional, unethical and complete lack of empathy after they finish a job! I am now taking other actions...

Our parcel is in customs from 12 June 2018, showing it is in transit. We cannot get through to any numbers provided. We want to know what is going on. When you phone it is always the same message high volume off calls. This is scary because you dont know what is going on. I have spoken to Julia at the post office just to be informed that I have to wait till the parcel is release because they have a back log. this is unacceptable as we need our parcel urgently. This is the worst company to deal with.

Last March (2016) we had solar power installed at our home (8032 Econ Ct., Hudson, FL 34667). We were told with the new equipment (water heater converter, 2 solar attic fans, variable speed pool pump, plus solar panels) that we had installed we should realize an 80% average savings in our electric expenses. We had two other solar companies give us estimates before going with EMS. They both told us we needed 3 times the number of solar panels that EMS installed. EMS told us with the hot water heater converter, attic fans and variable speed pool pump that we could reasonable expect an 80% saving like the other two companies had offered. EMS was considerably less than the price of the other solar companies since they were suggesting more panels.
Steve Tsolkas, the owner of EMS, has been working with us to try to figure out why we are only getting about 20% savings, if that much. He reminds me they never guaranteed us an 80% savings, but admits that 20% is not acceptable. It stills says we should realize up to 80%. At our present savings it will take over 30 years to recuperate the solar cost at only 20%. The salesman told us we should recuperate the cost in less than 10 years.
My concern is that if we don't get this filed within the one year that we will have no recourse with a formal complaint. I am willing to continue to work with Steve, but at this point I am afraid we might be at an impasse with our negotiations.
Please call me [protected]) to advise me who I need to contact and what procedures I need to follow to insure our concern will not expire before the state can get involved if we need them to intervene. Denzel W. Hicks