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India Post / Department Of Posts review: Parcel not delivered 166

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12:00 am EDT
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I have sent a parcel on on 7th June (from JAPAN) and it has still not been delivered as yet my the SPEED POST of Mumbai, India to my parents! Its more than 10 days now, while I am writing this complaint.

The tracking no. is as follows :

EI741484262JP.

166 comments
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iwantmyphone
Lebanon, US
May 29, 2011 4:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My USPS update now says:
Class: Express Mail International®
Status: Origin Post is Preparing Shipment

We have received notice that the originating post is preparing to dispatch this mail piece.

**What does this mean and how much longer am I looking at?**

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iwantmyphone
Lebanon, US
May 29, 2011 6:45 pm EDT
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UPDATE ON PACKAGE, SOMEONE PLEASE EXPLAIN THE PROCESS TO ME?!

USPS NOW SAYS:
Detailed Results:

Origin Post is Preparing Shipment
Foreign International Dispatch, May 28, 2011, 12:58 pm, GUANGZHOU EMS, CHINA PEOPLES REP
Foreign Acceptance, May 27, 2011, 7:30 pm

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Shankar Singh Bisht
IN
May 30, 2011 6:10 am EDT

HI,
I sent a birth certification document on 18 - may-2011 from ranikhet (Almora) to Dehradun or any intimation parcel no is EV180434187IN. I have track my status but status not updated on 23-may and i called customer support to Mr. R K BINWAL on [protected] that number . he dropped my call and not answering.
Kindly suggest me its urgent document?

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Vinay Mahadev
JP
Jun 06, 2011 2:06 pm EDT
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Dear Sir,
I had sent a parcel from Japan on 2011-05-27, the EMS item number is EG127518984JP, the status is its held with Mumbai Customs, below is follow-up of my parcel
May 27
15:22 Posting/Collection TSUKUBAGAKUEN Ibaraki prefecture 305-8799
May 27
19:38 En route TSUCHIURA Branch Ibaraki prefecture 300-8799
May 28
3:55 Arrival at outward office of exchange TOKYO INTERNATIONAL Branch Tokyo metropolis 138-8799
May 28
4:35 Dispatch from outward office of exchange TOKYO INTERNATIONAL Branch Tokyo metropolis 138-8799
May 29
11:59 Arrival at inward office of exchange MUMBAI EMS SPEED POST CENTRE M INDIA
May 29
13:06 In Customs MUMBAI EMS SPEED POST CENTRE M INDIA

And this status has not changed, the item sent is Babu Milk Powder for my kid, baby clothing and a toy which is net worth of Rs 2500/-, iam not understanding why is still under custom clearance and till on date ppl at my home in India havent received any information on this.

What am i suppose to do now, whom to contact and how long to wait for, pls anyone help me as its for my baby iam worrying, pls someone answer to this.

Regards,
Vinay

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vikram1987
CN
Jul 03, 2011 4:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi I have sended parcel to india it almost 10 days nd still my parcel not reached to india tracking no:EE599112065Cn

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karan44
IN
Sep 01, 2011 7:50 am EDT

I was to received a parcel from Riyadh ( Saudi Arabia). It was supposed to reach the destination in 4 days but its been 10 days yet not reached the destination. The web site is not updated. It still shows me at the customs since11days

Can anybody please tell me how long does it take to reach the destination

my tracking no is EH000754416SA

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karan44
IN
Sep 01, 2011 7:51 am EDT

I sant a parcel from Riyadh ( Saudi Arabia). It was supposed to reach the destination in 4 days but its been 10 days yet not reached the destination. The web site is not updated. It still shows me at the customs since11days

Can anybody please tell me how long does it take to reach the destination

my tracking no is EH000754416SA

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Nisha Trevor
IN
Sep 16, 2011 8:38 pm EDT

Cannot get anybody to answer the phone. I live in Hyderabad and am desperately trying to get a package stuck at Mumbai Customs.Someone please help!

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shyamk
US
Sep 27, 2011 12:30 pm EDT

All you people who are saying that EMS status update is 'Handed over to Customs - Mumbai'. PLEASE FORGET ABOUT YOUR PARCEL, IT IS AS GOOD AS STOLEN BY THOSE PEOPLE. YOU WILL NEVER GET IT.
I was to get a package from China 2 months ago which is still stuck with those bstds at Mumbai. I live in Chennai. tonnes of calls, Numerous mails etc. nothing. I have forgotten about it as a bad experience and moved on.
The seller Mcbub.com is also a thief as they know that DHL/ FEDEX is safer and reliable for us, but for their internal cost cutting they sent it via EMS which is the same as dumping it in the Ocean, especially when it goes over to Mumbai Customs which is pretty much owned by Dawood Ibrahim.

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shyamk
US
Sep 30, 2011 8:12 am EDT

I like to add here after long last, my package arrived at the local post office. Get ready for this...
I had to pay a customs duty of 10, 000 INR which is close to 250 USD ! That is literally double the cost of the damn tablet! which i could have used to buy an IPAD2

To add further insult to injury: The customs people had ripped open the package to "see" the contents inside and have damaged the tablet glass in the process. SO basically after paying close to 500 USD, i am left with an exotic tablet from Mcbub that may end up being a wall hanging.

Let this be a warning to all of you who order from Mcbub and who live in India.

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H M Ahn
Canberra, AU
Nov 16, 2011 11:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi
I am await for my parcel from Mumbai India, EMS No is EM037740019IN.
Please make a process quickly.
Regards.
H M Ahn, From Australia

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Raja mony
BH
Nov 19, 2011 11:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi sir
I have sent my original Document on 1st nov 2011, from Bahrain to Tamilnadu by EMS express . The document has been stuck at Mumbai now. This one very urgent for me please.My EMS no : EE000205072BH. Please checked out and delivered soon.
Thank you

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sonkul
IN
Nov 30, 2011 3:01 pm EST

EA672139337IN ...havnt details on net also of delivery of the parcel

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Christopher N.
IN
Dec 11, 2011 12:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Respected Sir/Madam
I have a similar complaint like most people here. A parcel has been sent to me via EMS from Nigeria to India since 30/11/2011 but till date, i am yet to receive the parcel. The parcel consist of a Laptop & a shirt and it has since 4/12/2011 been lying with the Mumbai Customs. I have never experienced such service before and it is unbearable. I am a foreign student studying in the University of Bangalore and i need the laptop to aid my studies. My tracking number is EE320249515NG. Please if anyone can help me with the situation of things...i will indeed be grateful.
Christopher N

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DJAY_Melb
Melbourne, AU
Dec 16, 2011 5:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I sent a parcel from Australia on December 12 2011 and till date there is no information from anyone on what happened to it in India. Paying $50 is a waste. Better to use professional services like DHL/UPS/FEDEX. They give timely tracking of the consignments. If this continues then the business to SPEEDPOST will drop down and eventually the employees will be chucked out. Hope the employees of Indian Post understand the importance of timely services to the mass and improve their attitude. India cannot be a global player with such pathetic public services.

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suzy00
HK
Dec 21, 2011 8:07 am EST

receiving parcel in India by EMS is tooooooo hard sometimes it takes a month or more then that also they charge extra tex, mess up almost stuffs, rarely steal some stuff, no resposibility about service. even if u ask about your parcel to India, they will tell u that tomorrow, and tomorrow, and tomorrow, and next week...
Unfortunately no sending parcel to India by EMS is the best way...
absolutely wasting money, wasting time, wasting energy.

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DenisPan123
IN
Jan 23, 2012 10:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello!
For me sending parcel from HongKong
EQ300375341SG EMS number!
from 5 jan in mumbai custom!
It is battery for game cost 200 $.
Now 23 and i don't know that to do
Please help!
kharkov@mail.ru

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DenisPan123
IN
Jan 23, 2012 10:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello!
For me was sending parcel from HongKong with battery and rechargeable system for game. total cost 200 $.
EQ300375341SG EMS number!
from 5 jan in mumbai custom!
Now 23 and i don't know that to do?
I am Russian and in India only for holidays!
Delivery address is Goa, Morjim
Please help!
kharkov@mail.ru

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maddawgzy
Adelaide Metro Area, AU
Feb 10, 2012 6:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

2/4/2012 7:22:00 PM INDIA MUMBAI EMS Receive item at office of exchange (Otb)
2/4/2012 7:25:00 PM INDIA MUMBAI EMS Insert item into bag (Otb)

ITEM EM474746303IN

Paid for item on 2nd is it stuck in Mumbai... destined for Australia Please find out ? Thankyou or need
to do credit card charge back. Whos running their postal service ?

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maddawgzy
Adelaide Metro Area, AU
Feb 10, 2012 6:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Item Suck in MUMBAI ITEM NO EM474746303IN

2/4/2012 7:25:00 PM INDIA MUMBAI EMS Insert item into bag (Otb)

Were do we write email to ? 8days stuck in MUMBAI heading to Australia what gives? who run postal service there.

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RSBakshi
Wentworthville, AU
May 28, 2012 1:28 pm EDT
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Item Suck in MUMBAI ITEM NO EG488111217IN

16/05/2012 15:14:42 MUMBAI Bag Dispatched to SPCC MUMBAI INTERNATIONAL
16/05/2012 15:21:12 INDIA Item Bagged

I called the Foreign Post Office in Mumbai and they said it left Mumbai already on Flight TG-0318 (Operated by Thai Air) with Dispatch #: ED138

Can someone provide more information?

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syedqisn
IN
Sep 18, 2012 4:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

sir i had tracking no ee690283573cn the sellers from china had send the parcel through ems on 5th of september 12 but after reaching mumbai my parcel is not there after waiting 15 days i called to mubaqi custom they told me that we dont have this tracking number parcel plz lodge complain in china ems, now they are saying we had sent you we cant lodge complain here but you can lodge from there as it is in india.
sir please tell me what should i do plz mail me at syedqisn@yahoo.co.in

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Pon Annamalai
IN
Nov 05, 2012 6:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi friends
Please help me! I purchased CCNA lab kit (router) for my studies.
I got the tracking label number EC770806415US. What's the procedure to get my parcel
I afraid of it.. After reading all your comments..
Please let me know the things I should do to get my thing.
Thanks
Annamalai

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RAJESH PANCHAL
IN
Dec 22, 2012 4:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I send my shipping document to my client therough theeses cheap EMS Speed to Mexico on Oct. 2012, i Willl start thee followup after 10 -12 days as reply recd. from my client as not received thee document. i Willl take followup continuously. one day i received thee letter from EMS speed post, your document is return back and collect from GPO office, CST. i send my Clark to collect thee document 22.12.2012. over theere my Clark was ask to all thee person, but no body give reply clearly and even i m trying t speak by phone, no body is reced. my call. theey told theat one madam is on leave and she Willl come on 10the jan. what a bad and stupid answer theey given, if suppose theat madam Will take permanent leave theen what ? i have to forgot my document. its vary important document and no body over theere corporate. i request all of u don't do courier withe such a cheap class courier service with cheap staff. i till wait from my parcel.

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Emz1982
Sydney, AU
Jan 29, 2013 12:06 am EST

Hi,

Our supplier is awaiting delivery of our brand labels and they appear to be stuck processing at the Mumbai processing center. Should we just get them reprinted and sent via DHL? I didn't realise this was such a doggy option as I used Australia Post.

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rehaan112
IN
Apr 12, 2013 12:24 am EDT

EMS courier is not good plz dont use there service same with me now 15days over still i didnt got my parcel this mother ###ers are just wasting our time dont use EMS service better go to other liars may be they are repacking all the couriers from all over the globe.

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Prasad Bayi
IN
May 03, 2013 3:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, one of the product purchased online from hong kong is still under customs, Mumbai. Where as I am from Bangalore. Please do the needful. Tracking #RB472739874HK.

http://ipsweb.ptcmysore.gov.in/ipswebtracking/IPSWeb_item_events.asp?itemid=RB472739874HK&Submit=Submit

Thanks, prasad Bayi

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Ananda rama
IN
Nov 19, 2013 11:01 am EST

I have ordered a mobile phone from United states, the parcel went missing in mumbai customs. Some one from customs would have replaced my parcel. The following are the details of the postage parcel. Transaction Details No: RE [protected] US on 02/11/2013 (USPS parcel service) Transaction Office New York under MUMBAI FOREIGN Destination Office jubilee hills under MUMBAI FOREIGN

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dheraj
IN
Dec 23, 2013 9:44 am EST

I purchased mp3 player from accessoryjack.com which is pending with custom for inspection. I should have received this product by now but i am not sure how long it's gonna take.

Order no-[protected]
Hong kong post Tracking number-RB985784031HK

mail id-lalwani.dheeraj@gmail.com

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vinayrn
IN
Jan 11, 2014 12:30 am EST

sir i had tracking no EA166078578HK the sellers from Hong kong had send the parcel through speed post Hong kong on 31st december 2013 and the status shows that "Left to destination" which is india. but no further updates. I lodge complaint in Speedpost in hongkong and they are asking me to contact the india EMS office as its been send to india. Can you please provide me whom should i contact in india for the pracel. it was suppose to be delivered to my Pune, India address. .
sir please tell me what should i do plz mail me at vine1980@gmail.com

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Nisha Thomas
IN
Feb 07, 2014 2:36 am EST

Hello,

My seller sent my package from Spain on 30th Jan, 2014 via Correos - Espana - Tracking No: RR812177979ES. According the tracking the item is held at customs on 5th Feb, 2014 and after which there hasn't been any progress according to the tracking. Has it reached Bangalore customs? Whom should I contact to get my package released from customs? Should I go in person to get it from the office? If yes, Which office should I go collect them from? Actually it's a gift for my fiancée for our anniversary and that is on 15th Feb, 2014. I am running out on time and spent a lot on express courier to make sure it reaches on time to Bangalore. Can you please pleaseeeeeeeeeeeeeeee help me Sir? In case you do find any links to my package, kindly email me at nisha7thomas@gmail.com asap.

Thanks in advance!

Regards,
Nisha Thomas

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Ankita shrestha
IN
Apr 07, 2014 4:45 pm EDT

My friend sent me a parcel from Japan on 31st march 2014 via EMS and the tracking number is CD [protected] JP and its still with MUMBAI customs i have not got the parcel yet.i it has already been 8 days
When will i get it? somebody please help me out

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Raghav Chopra
IN
Apr 20, 2014 2:55 pm EDT

Hi, I sent a package from Hongkong to India Chandigarh on 3rd april it reached India on 7th as shown online on site, till now 20th april status is the same (Pending customs inspection).my tracking no. Is EA010931200HK, if anybody can help or have any suggestion please contact me, my email is raghav.chopra1988@yahoo.com, thank you..

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sunny_4u1
IN
Apr 29, 2014 4:56 am EDT

Hi,
I am receiving a package from Japan via EMS and it reached India on 14th April but the status is still showing as 'Send Item to Customs(Inb)' as on 29th April. It's been more than 2 weeks and no status update from Mumbai customs. The tracking no is EM050655845JP. Can anybody help me regarding this? Pls email me at junk_4u1@yahoo.com.
Thanks in Advance
Anubhav

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Kanad B
IN
May 15, 2014 1:34 pm EDT

Hi Expecting a parcel - a shirt to be delivered from China through EMS in Mumbai costing $19.90 . Will it reach me directly? What is the customs duty to be paid and where? What is the procedure in May 2014. Aab Modi aane wala hai/

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Sush2014
IN
Jun 02, 2014 6:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please help, my consignment number is EA018409056AU. Why the EMS Speed Post courier still lying in Mumbai which was dispatched from Brisbane on 27th May 2014. It's more than 72 hours lying in Mumbai. The due date for the submitting my docs is 7th June 2014. Every minute of my life is horrible. I will go in depression if I don't get the courier on time. What people with authorisation in India gets harassing common people. Pls pls for God's sake send me the courier before the due date or I will be in serious difficulty.

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Helping hand2883
IN
Jul 07, 2014 12:51 am EDT

guys i would like to give some helpful information
if you want to track ems speed post within india use this weblink : http://www.indiapost.gov.in/Tracking.aspx#Tracked . just type the tracker number in the empty box where it says enter consignment number and click on go (see photo no.1)
if you want to track ems speed post sent outside india use this weblick: http://www.indiapost.gov.in/ and click on the blue button which says "IPS WEB Tracking" (see photo no.2)and another page will be displayed and enter your tracking number in the empty box (see photo no.3).I hope this helps someone :)

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Kauntey
IN
Jul 15, 2014 1:35 am EDT

I sent an EMS parcel to Lucknow vode ED [protected] IN on 17 feb 2014. All contents were stolen and empty packed delivered back to me. No one listens to you in Post Office and EMS complaints on website are not answered.

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Amrit1974
IN
Sep 09, 2014 2:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi. the status of my parcel from Australia no EE7475554846AU shows 3 September as received by EMS mumbai, however, i didnt get any details of such. Could you please let me know where is my parcel and when will i get it
Thanks

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kodivairan
IN
Sep 11, 2014 10:05 am EDT

The EMS Letter was sent from Thailand on 05/09/2014, It was received in Mumbai on 10/09/2014, still it was not dispatched to Bangalore.
EMS Code: EE126172487TH. Could you please tell me the status.

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India Post / Department Of Posts is ranked 3 among 104 companies in the Parcel Delivery Services category