India Post / Department Of Posts
Reviews and Complaints

Awful...bullying, scaremongering...harrassing...sneering...rude. I have been harrassed continually by their staff. They wont take no for an answer. When you argue a point and say that the packages they have sold you aren't working they try to baffle you with BS! I asked a new I.T. consultant to take our account over. In a matter of hours he has wrestled the domain name (which we own anyway) away from them. They even tried to charge for giving us back our own property! Funnily enough, when our new consultant rang them and they tried to blind him with techno speak he shot them down in flames! Apparently they haven't got a clue, so God knows where they trained for their IT skills. To all those who have problems with EMS ring me for the number of my new consultant, Ed Rochford of Unique I.T. Solutions...this is a guy who knows what he is talking about and delivers. Also contact NOMINET, they handle things like complaints about bad traders and will give you advice. Whatever you do...don't use this company, it's a money pit and they have no integrity about ripping you off and trying to scare you that your website, etc will be closed, you will lose customers, etc, etc. After speaking to Ed they phoned me and said never to let him phone them again...amazing!

I buy a parcel from aliexpress and they ship it from 30/7/2013 by ems it must reached my country egypt 7-9 works day and I tracked it its still at quangzhou ems from 7/8/2013 and still at it my track number is EE930004734CN I can not find any complaint to contact them and the man who I buy from him the ems don't answer them
What can I do ?

This parcel delivery service cannot be trusted. They assure tracking of your parcel which is not updated. Their complaints service is a joke and you constantly get a recorded message. If you do get through they promise to call you back but never will.
They have totally lost a parcel thatI sent abroad and consumer assistance is all but non existent.
This service is not cheap and none of their pledges of delivery on time or tracked are true.
This has to be the worst delivery company ever .

From: fast Delivery
Subject: CORPORATE COMMUNICATIONS FROM EMS AGENCY
To: ""
Date: Tuesday, January 29, 2013, 10:52 AM

CORPORATE COMMUNICATIONS
INSURANCE SERVICE
GESOP INSURANCE
EMS SERVICES CENTER
26 January 2013

TRACKING DETAILS FOR YOUR PARCEL :
EMS Courier Cameroon Website : www.emsonline.uk.tc
Airway Bill Number (Tracking Number) :
Password destination ) :

We wish to inform you that we have confirmed the benefit payment, and today we have just to bring to this information about a parcel which have been registered in our Agency.

1). Following the International Commission of aviation and Regulations of drugs and chemicals, under 12 paragraph 2, "... any parcel containing{drugs, chemicals} which are transported from one country another passing through the European Union must be fully insured by an insurance cooperative in the country of origin against any eventuality and GESOP Insurance Department EMS will do it for you.

2). Following a compromise between the European Union aviation Complaints Commission EU funding and the Commission, it was concluded that ".. All packages with the above mention contain passing through the EU to another country will insured and the cost of such insurance should vary from one package to another depending on the
content of the package.

3). We also wish to inform you, as the European Commission pricing, the price 20 grams package of parcel most be insured with $500 USD refundable upon presentation of your receipt during delivery to your address.

With a good number of customer complaints to international airports about this insurance plan, management of international transport in collaboration with the European Union aviation came out with a partially refundable Insurance Scheme (PRAL), which provides as follows:

* You can use our system of partial insurance of the insurance on your parcel half the cost of the entire insurance fund for the parcel.
* This means you have to pay the sum of $500 USD insurance for your parcel will be paid in cash to you during delivery .When the parcel is insured your tracking number will be send to you mail box

* You are therefore required to file a total of $500 USD as a guarantee of insurance for your parcel

So we expect the sum of $500 USD from you, and where $500 USD will be refunded in cash to you when the parcel is delivered.THE INSURANCE IS REFUNDABLE WITH PARCEL.THE PARCEL IS BEING REGISTERED TO THIS ADDRESS BELOW,

xxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxx

All insurance payments are made via WESTERN UNION using our insurance clerk details below
NAME...Nchotie Ivo Azeh
ADDRESS...12 EMS insurance department Douala
CITY...Douala
POSTAL CODE...237
COUNTRY...CAMEROON
SECURITY QUESTION ?... AGENCY
ANSWER ...FAST
Your package will get on the next available flight as soon the insurance payment is made and confirm by our account manager Mr Ivo.

N.S.C. No. 22CC146205/22CC146206
DATE-06.07.1995
NAME-RAM JI PRASAD GUPTA
REGISTRATION SERIAL NO.- 2460
NOMINATION REGISTERED-975
RUPEES-1000+1000

COMPLAINT
Who is the nominee of this N.S.C? About this no officer in the Post Office, Branch-Gorakhnath mandir, Gorakhpur is telling.This N.S.C's owner is dead at present.This information his son Mr.Satish kumar Gupta wants to know so that the registered nominee can receive the amount of money registered in N.S.C.
Kindly give the information on-
E-Mail [protected]@ymail.com
OR
Call-[protected], [protected].

GIVING HERESSMENT FOR TO WITHDRO MATURED AMOUNT OF M.I.S.&R.D. BY POST MASTER LALWANI DABHOI/VADODARA/GUJARAT. BY NOT ACCEPTING AUTHORITY LETTER DULY SIGNED BY CANADIAN LAWER/COMMISSONER/SOLESITER/OF CITY OF TORONTO. AGAIN NOT ACCEPTING NOTARISED SIGNED BY CANADIAN PUBLIC NOTARY APPOVE NOTARY OF CANADIN GOVT. UNNESSASARY GIVING HERESSMENT&AGAIN DEMANDING AOUTHORITY LETTER DULY SIGN BY CONSULATE GENERAL OF INDIA AT TORONTO/CANADA. I MY SELF .PRAVIN SHAH .ADD. 40/ ALEXANDER LAWRIE AVE. MARHAM ONTARIO CANADA. L6E0E3. AT PHONE NO. [protected]. &E.MAIL.[protected]@HOTMAIL.COM. @ 5 MONTHS WESTED &LOSSED BIG AMOUNT OF INTREST/COMUNICATION/CONVEYANCE/POST EXPENCE/MANTALY TENSION ETC.

Dear sir,

I am waiting for my EMS posted from Nanjing, China.
EMS No. EE544772038CN
It was posted on 01.09.2011.
Why it is not reached to Junagadh, India at my address? ( Block 19, Shaktinagar, Joshipura, Junagadh 362002 Gujarat, India).
Online tracking only show the traveling data up to Shanghai only.
This document is very important for me urgently.
Please reply me on [protected]@yahoo.co.in as you get information.

Best regards,
Divyesh Mungra.

We sent Rakhi through Speed Post on the morning of 8th August 2011 (Monday) from Mumbai (IIT Powai branch of India Post). The person at the counter tells us that it will take two days for the article to get delivered to destination (Hisar, Haryana). The festival was on 13th August 2011.

This is the real movement of post:
(for two days the article was not even moved out of Mumbai)

The movement particulars of EM827732981IN are as follows:

Date & Time From Office To Office Event Remarks
08/08/2011 12:48:05 POWAI IIT Article Booked

08/08/2011 15:13:44 POWAI IIT MUMBAI Article Bagged Bag Number : EB0745002

08/08/2011 16:11:47 POWAI IIT MUMBAI Bag Sent through MMS Scheduled Dep.08/08/2011 15:00:00 hrs.

09/08/2011 00:50:51 POWAI IIT MUMBAI Bag IS Received Bag Number: EB0745002

09/08/2011 03:28:22 ____ MUMBAI Bag IS Opened Bag number: EB0745002

09/08/2011 03:28:23 MUMBAI Article Received

09/08/2011 16:38:40 MUMBAI ROHTAK Article Bagged Bag Number : EBM0002914015

09/08/2011 23:28:02 MUMBAI PALAM TMO Bag Sent through BZ102 Scheduled Dep.09/08/2011 03:05:00 hrs.

10/08/2011 09:09:18 MUMBAI PALAM TMO Bag IS Received Bag Number: EBM0002914015

10/08/2011 09:12:23 PALAM TMO ROHTAK Bag Sent through K-6 Scheduled Dep.10/08/2011 09:30:00 hrs.

11/08/2011 11:38:51 MUMBAI ROHTAK Bag IS Received Bag Number: EBM0002914015

11/08/2011 11:39:30 ROHTAK Article Received

11/08/2011 11:39:30 ____ ROHTAK Bag IS Opened Bag number: EBM0002914015

12/08/2011 03:42:04 ROHTAK HISAR Article Bagged Bag Number : EBH0000575640

12/08/2011 04:47:56 ROHTAK HISAR Bag Sent through MMS Scheduled Dep.12/08/2011 05:00:00 hrs.

13/08/2011 16:38:04 MODEL TOWN HISAR Article Received

16/08/2011 MODEL TOWN HISAR Article Delivered

We constantly called the post office in Rohtak/Hisar to track our article from 11th August onwards..but got no satisfactory response. The article reached destination on 16th August 2011, 3 days after the festival.

I would suggest all the people of India to go for Private courier services instead of relying on India Post.

POSTED A REGD.LETTER ADRESSED TO DEEPAK AGARWAL, 141, BLUE BERRY LANE, HICKS VILLE, NEW YORK:11801(USA) FROM DIBRUGARH HPO:786001(ASSAM)BEARING NO.RS508864553IN dated 5 july 2011 IS STILL NOT DELIVERED TO THE ADDRESSEE.ADDRESSEE EMAIL:[protected]@yahoo.com Phone No.[protected]. MOBILE NO:[protected].SENDER DETAILS:NAME :JYOTI SUREKA, C/O RAVI AGENCIES, H.S.ROAD, DIBRUGARH :786001(ASSam)INDIA.SENDER E-MAIL:[protected]@live.com PHONE NO.[protected]. MOBILE NO.[protected].

I posted a parcel from UK to India on 3rd May, I was assured that it would reach in 7 working days. The web tracking system shows that it was received by the Indian postal services on 11th May and sent to the domestic location. The parcel has not yet been delivered nor is the website for India Post offices helpful in anyway as to who can be contacted to trace parcels. I tried calling the Maharashtra Post Department, but I got the "Classic Indian Referral" to call another department to see if they can help. I have been making international calls to try and track the parcel but no department of India post is even willing to help! VERY VERY DISAPPOINTED with the Indian System!

My complaint is that I have had a parcel sent from China, using EMS and it was delivered to a lady, Leanne in Western Australia, days later Leanne's parcel was delivered to my address in Victoria
The problem is that both parcels DID NOT come from the same sender.
My parcel that was delivered to W.A. had Leanne's address labelled on it and when she opened it, it had my paperwork inside it and this is where she was able to get my phone number and ring me. I received her parcel with my address labelled on it but with her goods inside. My sender had labelled my parcel with my name and tracking number and same with Leanne's from her sender, so this is neither our or our suppliers fault. Leanne was speaking to her postmaster and my box had a large tag on it "OFF LOAD AT MELBOURNE AIRPORT" this was obviously not checked, because Western Australia is on the other side of Victoria. I live in Victoria Pakenham 3810 and Leanne lives in Kelmscott W.A. 6111
The problem is that we both don't have our correct parcels and since this was a mistake made from transport we both don't see why now we have to pay for them to be posted to the correct addresses
My tracking number is EE529066829CN and Leannes is EE533229259CN this scanned label stuck on Leanne's parcel.
The photo attached below is of my parcel with my label and tracking numer EE529066829CN. but somehow ended up in WA? Both Parcels are still at each others homes waiting for a solution
Thank you and I look forward to hearing from you Sandra Ferwerda

I and my wife Asha Yakhmi are on holidays for one year to Liverpool/Sydney/Australia on tourist visa. I have booked two parcels No. ACP 000381635IN and ACP 000381613IN on 14.3.2011 from Ahmedgarh-148021, Punjab, India, containing some medicines for self medication of my wife during our stay at liverpool/sydney. My wife is suffering from arithrites and depression due lonlyness in india. As both of our children are at sydny/perth/australia. These parcels contained mainly Prothiaden .25mg, Vovrin Sr and some general medicines for any emergency as it is not possible for us to take medication while on tourist visa.
But these parcels have not yet reached. We are helpless to followup as we both are in australia. I tries to mail a complained on [protected]@indiapost.gov.in, but the mail returned. Please help us otherwise we will have to return to india. We both are senior citizenz. my mail id is [protected]@yahoo.co.in.

Indio Postal Dept is most untrust warthy in whole usa u can thinbk of they will either take ur package or deliver it to wrong place to do not send anything thru that dept now reme u have been warned

this happened to me not once not twice not three times and not even five times so u can imagine it is very likely to happen to u very easily.

24 hrs business they say doors were closed when deliverying packages so you see how careless in reading address they are and they DONT CARE. U ALL HAVE BEEN WARNED

Dear Sir,
This is to inform you with deep regret that 1000s of Letters sent by Lead India Publishers Association by general post in all over India to Publishers Of newspaper and magazine, has not been received even within five weeks from the date of booking from your Post Office, Noida.
Letters has been posted on the Third Week of December 2010. It is surprising that the letters of south states received and some letters also received by Publisher of Uttar Pradesh. But mostly in Bihar and Jharkhand has not received yet. Most of the letters are undelivered
I will be grateful if you kindly look into the matter and do the needful at the earliest. Thanking.
Regards,
Administration Desk
Lead India Publishers Association
Rana Comlex, 1/15, 3rd Floor,
Lalita Park, Laxmi Nagar, Delhi, 110092
Email Id.- [protected]@gmail.com
Ph.- [protected], [protected],
Mob.- [protected]
Website- http://www.lipa.co.in

I ordered a package from anpshoes.com and they sent out the package to ems on December 6th 2010, its now january 5th, 2011 pretty much a full month and my package status still says my package has left china and is on route to canada. Clearly someone stole my package or it pulled a houdini on its way over to canada.

I emailed my canada post and they told me i have to contact the senders "anpshoes" so they can go down to the ems administrator and figure it out, but for some reason after 4 attempts im still being ignored. FISHY! because this is my 6th time ordering from them.

Tracking number: EE447565448CN

If anyone can help me that would be greatly appreciated.
Lonestar.[protected]@hotmail.com

Dear Sir,
The addressee has not yet received the registered letter so far. I request you kindly to intimate the date of delivery of the letter. I am having full confidence in India Posts. Previously any letter will reach within one week. Now it not like that.
Home

Checking the status of the Complaint
Complaint Number
Guidelines on Complaints
ComplaintNumber: [protected] Status : Closed on 25/11/2010
Transaction & Complaint Registered Letters -- Non Delivery of Article
Transaction Details No: RR651950920IN on 16/11/2010
Transaction Office KPHB Colony SO under SECUNDERABAD DO
Destination Office HELLAM, PENSYLVANIA - 17406 under AIRMAIL SORTING DIVISION CHENNAI DO
Country of Destination U.S.A.
Registered as Public Complaint
Registered on 21/11/2010
Other Information
The addressee has not received the letter. Expedite immediately
Address
Sender/Applicant Addressee
Name J Shanmukha Rao Hey Jagannaga Krishna Boddu
Address MIG.II-820 KPHB Colony H.No.[protected] Kukatpally Button Wood Gardens 366B Friendship Avenue
City Hyderabad - 500072 HELLAM, PENSYLVANIA - 17406
Telephone [protected]
Mobile [protected] [protected]
Email j.[protected]@gmail.com [protected]@gmail.com
Correspondance
Communication OfficeName Information DateofEntry
SECUNDERABAD AM/RO/AA2/676/10 THE RL WAS DESP TO USA ON 18/11/10 ML 265 BG 10 LIST 1 E A S 40--Final date of delivery will be intimated by post as and when reply recevied from foreign administration Nov 25
SECUNDERABAD PL INTIMATE CORRECT DATE OF BOOKING OF ABOVE SAID RL Nov 22

Dear Sir/Madam
I want to inform u that i have Speed Post from New Delhi, Chankyapuri GPO.
From : M.NAYAK, C-II-5, Chanakyapuri, New Delhi.
To: Sh. Sankar Lal Suryan, Pat Patna Road, Bhubaneswar-751001. Post: Parlakhemundi-761200, Dist: Gajapati,
EMS (SP ED841657735IN) on dt. 21-10-2010.
I have try to tract on internet no information shows there & on your sms tracking facility service 55352 fails SMS Not going to 55352 & contact no:[protected] say doesn’t exist the no. than I call [protected] the mobile doesn’t receiving Madam, two times she received & cut immediately, again I call than she received but can’t tell any information properly & cuts the call. I also email to nodal officers ([protected]@yahoo.com, spc.[protected]@indiapost.gov.in, spc.[protected]@indiapost.gov.in, spc.[protected]@indiapost.gov.in, [protected]@indiapost.gov.in CC: [protected]@indiapost.gov.in, [protected]@indiapost.gov.in, [protected]@gmail.com, [protected]@indiapost.gov.in, [protected]@gmail.com, [protected]@gmail.com, [protected]@hotmail.com)of delhi & Orrisa but no reply i got from them. Than i send the brother to Bherampur & Phalakemundi Speed Post Office they say here no data of above Speed Post. U go from here & complain in Consumer Court.
Kindly help me for get information/delivery/Movement of EMS why till now it doesn’t deliver to above address. I shall be very greatly thankful to you for this act of kindness.
So please find the Carelessness/fault as soon as possible because its causes us a lot of difficulty to me & my family members that EMS delivery is very urgent for me. Hope u help/reply me & convey my regards to above officers as soon as possible.
Thanking You
Your Sincerely

(R.K. Dixit)
U.P.I.D.
Uttar Pradesh, Lucknow

Mr.Gedam (Post Master)City- champa(C.G.)
jo ki hamar A/c No.175727 Name-Sweta Patel(A/c. holder) Se Rs.1000.00 ka hera-feri kar liye hai.jiski likhit complaint Bilaspur hade office me Mr.P.K.Rai G. & Korba Hade office- Mr.Kawar G. se kiye hai par abhi tak koi Ans nahi mila hai...
My address-Sweta patel
c/o B.R.Patel
Near Main Post Office, champa(c.g.)
ditt.-janjgir-champa 495671
m.-[protected], [protected]

On my transfer from Umrongso, N.C.Hills, Assam, India, I applied for transfer of my R/D account No. 912126 from Umrongso post office to Naholia S.O, Dibrugarh Assam in the year 2007 and submitted my Pass book to Naholia S.O. As I did not get any result, I sent one application in 2008 and a reminder in 2009 to the Superintendant of Post, Dibrugarh. Though I got a copy of forwarding from the Superintendant of Post Dibrugarh to the Naholia S.O dated 03-01-08 but my purpose was not solved. Lastly I wrote a letter to the Chief Post Master General, Guwahati on 06-05-10. But till date neither I got any intimation from the depertment nor the transfer was done .

Dr. Gakul Ch. Phukon
Chief Medical Officer
AGBPP, NEEPCO Ltd
Bokuloni, Dibrugarh, Assam. Pin-786191
E-Mail [protected]@yahoo.com