Endurance Warranty Services review: Endurance / auto assure extended vehicle service plans claim # cl11338728

Greetings to you.

My name is Ray Claybrooks Sr.

I have been a customer of Endurance since 5/12/21.

I recently had to use my warranty with Endurance Auto Assure on February 7th and felt confident that it would cover my first and only claim submitted, as I take meticulous care of my vehicle and have had all regularly scheduled maintenance services completed, all recommended services completed, including scheduled oil changes, coolant flushes, engine life extending additives added as well... so needless to say I was shocked when told that a recent water pump failure led to the necessity of a new engine replacement. To add insult to injury... I was then told that the extended warranty co., that I selected and trusted, would not authorize the replacement due to an Exclusion "E" for contaminated or mixed fluids found. So, I'm left with a failed vehicle, out of $4,500 the cost on my warranty package and the loss of use on my vehicle?

As a trusted customer, I am Appealing your decision to not cover my vehicle repair. It seems almost textbook that my water pump failed on 2/5/24. It was parked immediately, not driven again until the Dealer (Suntrup Ford in Westport) received it on 2/7/24 (as soon as I could get an appointment for svc.) My vehicle was never driven Hot, based on no indications of such from the Lights and gages and that after dealer diagnostic, no over-heating codes were found also. How were the fluids mixed and contaminated? I don't know nor can anyone prove that it was driven hot w/out an engine tear-down.

Please take into consideration the consistent preventive maintenance records, how well the vehicle was maintained for a 2013 Explorer and reverse the decision to not replace the engine.

As an Endurance customer, there was nothing else I could have done to prevent or minimize this failure. It was a part failure (water pump) that led to or caused the engine failure. This is / was my main source of transportation, which now puts a strain on my mobility (not to mention that coverage allowance for a rental was denied also)

As a loyal and trusting customer of Endurance I had confidence that this would be covered. Word of mouth and the social media go a long way in business referrals and recommendations, and I would love to promote how well Endurance stands behind its customers in a time of need.

I simply ask that you cover the cost involved in making this right!

respectfully yours,

R. Claybrooks

[protected]@sbcglobal.net

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