Epic Asset Management’s earns a 3.0-star rating from 2 reviews, showing that the majority of clients are somewhat satisfied with investment management services.
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rental agreement
After my sister-in-law was found dead in her apartment, this management company proceeded to nickle and dime our family beyond the normal procedures. They were rude and not empathetic to the sudden death in our family. They proceeded to charge excessive cleaning and move-out charges, which we paid. I would recommend this company find their soul and send their staff to basic training on how to treat people with respect and dignity. Until that training happens and the management company shows a better track record of handling their client I would recommend all potential tenants avoid any property this company manages.
Very disappointed with our experience
The statements provided here describe our own personal experience as tenants of the Hill Crest Apartments in West Seattle.
One of us had already rented at Hill Crest (a one bedroom apartment with working light switches on the fourth floor). To make the moving process easier, we decided to move in to a two bedroom unit within this same apartment complex. The current manager showed us a unit that was not available, but promised that there was another available unit “exactly” the same size and layout with a “beautiful” view one floor down. She promised us that we could move our belongings in before the beginning of the month, but only if we repainted both the fourth floor apartment and the new unit. We repainted the old apartment, but then we were not allowed to move belongings into our new unit ahead of time. This was extremely frustrating, as the painting was supposed to be a trade-off for early access.
Later, the manager had us sign the lease and the walkthrough papers before ever showing us our new apartment.
When we finally accessed the unit, it looked like it had not been cleaned: the carpet was attracting fruit flies, there were cup marks on the counters, there was oil smeared in the sink, and there were a myriad of other items strewn about from previous occupants. The bedroom light switches also didn’t work. When we mentioned this to the manager, she stated that none of them work in the entire building. We know this not to be true, as the fourth floor apartment has working switches. And the “beautiful” view we were promised—well, if you want a perfect view of your neighbor’s garage, then sure. We went back down to the office (no more than 15 minutes after being given the keys) to speak to the manager about the condition, size and layout of our new apartment. We wanted to discuss with her how the apartment was not what we were promised, but she had already closed up for the day. When we did run into her and told her that the apartment seemed smaller than the one she showed us, she became defensive and said that no, it was actually “bigger.”
Since we were unhappy with the conflicting information we were getting from the manager, we wrote an in-depth letter of inquiry to the management company stating our concerns. We asked for schematics of both the unit we were shown and our current unit, so that we could be sure that we hadn’t been misled about the size of the unit. We believe we have the right to know the size of the apartment that we are paying for.
We also discussed to condition of the unit, a key deposit that we ended up having to pay twice, and other concerns surrounding our disenchanting move-in.
The management company, Epic Asset Management, did respond to our letter. But this brief response did not address in any detail the majority of questions and concerns we expressed in our formal inquiry. Their letter also failed to recognize that there were two of us, and that maybe their new tenant would appreciate being addressed as well. In an attempt to find someone who would give us some straight answers, we tried to contact Bill Austin, the head of Epic, twice. It has been weeks and we have not received any response.
We feel very disappointed with our experience thus far. Had we known that we would receive this kind of treatment, we would have never signed this lease. We would appreciate being able to contact someone who is willing to address us respectfully and provide us with suitable and appropriate answers to our questions and concerns.
The complaint has been investigated and resolved to the customer’s satisfaction.
In all honesty, i'd give epic assets zero stars if i could. Living in their edmonds park 212 property for the past 4 years without any issues. This saturday I found a 10 days to comply or face eviction letter on my door, claiming i was smoking in my apartment when I only smoke in the designated smoking area across the parking lot. Long story short, after convincing Lauren in the office that i am not smoking indoors and offering to have whoever they need to come do an inspection, Monday rolls around and Nicole the person in charge in thr office gets back in and the story changes. She informs me that it isn't about smoking, despite what the hand signed letter left on my door stated but that they have "had complaints" about a lot of traffic coming through my apt, supposedly. She is extremely hostile and vindictively accusing me of being a drug dealer.
I've also spoke to someone on the maintanance crew named bob, who said that they personally have only seen one person come over, in a truck and when asked for a description of said truck or people in it, got the color lof said truck wrong. It's my roommates best friend who happens to be hispanic/native. Holy racial stereotyping, Batman. Been also trying to get ahold of Andrew who is supposedly the person in charge of the people in the office. Left several messages but he hasn't responded yet
Epic piss poor service
http://komonews.com/news/consumer/everett-tenants-say-10-months-is-too-long-to-restrict-balcony-access-without-compensation
when i frist moved in, rent was cheap, , then raised hundreds dollars, , , and apt small box, , , , had health difficulty, , under pressures, , and when all places twice as big, as nice and way cheaper, , got blocked by mutual assocllllllllllwas given extra time, , , needed helpers, , , as difficult to found, , , imp open time to found better...ended up taken to court when mediation not worked, , , thousands dollars, , no compassion caring for my sit...or health, , heart trouble, , , am afraid they to take all my things...as mutual assoc tried to before...had trouble found attys and ones in system to help me support, , or town where more help? know must be other tenants who had reason for attys to fight, , ? does any one, , , some who moved out prev told me big con, , , get you in, , then make charges...needed helper to protect self, , , ,
I live in an Epic asset community in Everett called Camelot. Their customer service and management is absolutely terrible. They towed my vehicle out of the garage claiming there was no pass on it. I have picture and video proof from the towing company that there was a tag hanging on the rear view mirror. When I went to the office to complain they gave me the Bill Austins number. So yeah its been about 4 months I leave him a voice-mail every couple of weeks and still haven't got a response. So you might as well give up on trying to reach anyone from their company. To anyone looking for a apartment community DO YOUR RESEARCH, MAKE SURE ITS NOT MANAGED BY EPIC ASSETS!
Is Epic Asset Management Legit?
Epic Asset Management earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Epic Asset Management. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for epicasset.com can be seen as a positive aspect for Epic Asset Management as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Epic Asset Management's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Epicasset.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Epicasset.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Epic Asset Management.
However ComplaintsBoard has detected that:
- Epicasset.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The epicasset.com may offer a niche product or service that is only of interest to a smaller audience.
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Overview of Epic Asset Management complaint handling
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Epic Asset Management Contacts
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Epic Asset Management phone numbers+1 (206) 505-8000+1 (206) 505-8000Click up if you have successfully reached Epic Asset Management by calling +1 (206) 505-8000 phone number 0 0 users reported that they have successfully reached Epic Asset Management by calling +1 (206) 505-8000 phone number Click down if you have unsuccessfully reached Epic Asset Management by calling +1 (206) 505-8000 phone number 0 0 users reported that they have UNsuccessfully reached Epic Asset Management by calling +1 (206) 505-8000 phone number
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Epic Asset Management emailscustomerservice@epicasset.com100%Confidence score: 100%Support
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Epic Asset Management addressPO Box 12726, Seattle, Washington, 98111-4726, United States
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Epic Asset Management social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Lived here 20 years and the management suck and has always sucked. They are unethical and lie. They don't address problems at all. They will raise your rent without providing the required 30 days written notice and then lie about it. They enforce rules on you if you have issues and have a compliant about anything. They don't enforce the rules on other tenants. One tenant has a car sitting right next to mine with expired tabs for three years now and is using it for storage. They will enforce community rules with bias. They will give you a bad reference unless you are a squeaky clean resident with no payment issues. There are homeless on the grounds and they wont address it. Parking lots are nice and dark at night and no security on grounds ever. Loud and nasty residents with bratty kids. they hit your cars, break things, break into other peoples cars, run and scream in the halls at the top of their lungs. I have never seen such [censored] management.
Update: 05/15/18
Today External maintenance here working inside building painting and such set off fire alarm. I call 911 Norcom tell lady fire alarm going off and I had called a few days ago. I explain maintenance guys in hallway working and painting. Dispatcher tells me so it's not a fire and to go check with guy in hallway. I do but the guy only spoke Spanish so he found one who spoke English and I put him on the phone with her because she copped an attitude and wouldn't send fire dept. They hang up I go back to apartment and alarm continues for 20 minutes or more. I get sick of the sound from going deaf. I call the office and the lady in office is telling me my manager is not here and I don't know what more I can do. I explain contractors are in my building painting and that they set it off and I had called fire department but they wont come out.
She says she will call manager since manager is not here and says sorry. I explained she needs to either send our normal maintenance guy to silence the alarm because I know for sure he has keys or she needs to get the fire department out to silence. Within minutes Regular maintenance showed up and silences the alarm. Why would this be a problem? Think about it a tenant is the only one aware of how to solve the problem and nobody wants to listen. Great! I feel really confident.
Here is an interesting fact about this place as well. HTTPs://slate.com/human-interest/2018/05/public-housing-with-vouchers-failing-seattle-area-authorities-are-trying-something-new.html
"landlords refuse to rent to people who receive public housing assistance" "only 12 states and the District of Columbia have laws prohibiting source-of-income discrimination that includes vouchers" This would be one of those landlords and all of Epic asset management properties who enact "source of income discrimination" against it's residents.